User Escalation Specialist Jobs

Job Details: Job Description: Join Intel and Build a Better Tomorrow Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So join us and help us create the next generation of technologies that will shape the future for decades to come. Position Overview We are looking for a Graphics Software Engineer where the key goal will be to focus on rigorously ensuring the robustness and quality of our Graphics IP offerings through meticulous validation and debug of graphics issues. The ideal candidate should have strong quantitative, analytical, and problem-solving skills. Key Responsibilities As a GPU Software Development Engineer, your responsibilities will include but are not limited to: • Graphics Driver/Application related validation and debug activities • Integrate upcoming graphics features into end-to-end validation flows • Triage and Debug reported failures and drive issue resolution with software and hardware development teams • Scale across end-to-end Display, Media, 3D, Compute and power conservation components • Analyze cross component features to develop robust end user test scenarios • Develop debug tools to improve graphics validation and debug efficiency • Enable new features for Content Creation applications, Gaming and AI domains to improve functionality and performance on graphics products What We're Looking For someone with: • Ability to demonstrate strong quantitative, analytical, and problem-solving skills Qualifications: You must possess the minimum education requirements noted below and minimum required qualifications to be initially consi

Sr. Associate - Customer Care - Sales & Support Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities: To provide excellence in Customer Service through bu

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We are looking for a software engineer to join our GTM Engineering team. You will build AI apps and workflows that drive revenue. You’ll partner closely with Sales, Marketing, Success, and Data to find opportunities and ship novel solutions with Vercel’s AI Cloud. You will report to the Director of GTM Engineering and will be remote. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: Ship code daily using the Vercel AI Cloud Discover user pain and ship high-impact solutions Collaborate with top performers in GTM departments and ship their best practices to the org with systems Test new features and give feedback to engineering Publish best practices and guides on using Vercel’s AI Cloud About You: Have shipped a Next.js app to production with users Have 4+ years of full-stack development experience Familiar with the Vercel ecosystem Experience working with AI models and APIs (e.g., OpenAI, v0 API, Anthropic) Bonus If You: Have built an AI agent Have automated repetitive tasks with AI Have built features with the AI SDK Have published blogs/videos explaining technical concepts Compensation & Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that

About Clutch Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Customers can sell their car instantly online using our ML-driven pricing model, or browse thousands of cars to buy, all from the comfort of their home. Named three years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and is backed by world-class investors including Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90. About the team Product & Design is Clutch’s creative engine. We solve some of the hardest problems in the business: improving the customer experience, building internal tools that power our operations, running growth experiments, connecting systems and data, and finding better ways to buy, sell, and move cars. The way we build products has changed significantly. Using Ignition, our platform for agentic engineering, individuals can now work across parts of the product-development process that traditionally required several specialized roles. A project that once involved a large team for months can increasingly be owned by one or two people and shipped in days. We call those people builders . A builder can move from understanding a business problem to shaping a solution, designing the experience, building it, testing it against realistic data, putting it in front of users, and iterating based on what they learn. This role is for someone excited by the fact that the boundaries between product, design, and engineering are becoming increasingly blurry. What you’ll do Own important product problems end-to-end, from understanding the business and user problem through building and shipping the solution Immerse yourself in Clutch’s operations, customers, systems, proc

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. This role does require three days a week in our Renton, WA office. What You'll Do: Collaborate with both the D&D studio team and D&D Beyond digital team to ensure visual consistency and innovation across platforms Build captivating graphic design elements, style guides, and layout formats that uphold D&D's iconic aesthetic while optimizing for digital experiences across both owned IP and 3P partnership projects Partner with D&D Beyond's Content Specialists and UI/UX team to inform design decisions and provide creative direction aligned with the D&D brand Develop design style guides and systems that can flexibly adapt between print and digital formats Build and maintain technical documentation for asset specifications, file organization, and workflow processes in collaboration with D&D production Collaborate with engineering teams to optimize asset delivery and implementation Serve as a design resource for asset optimization and delivery questions What You'll Bring: 5+ years of professional graphic design experience, with shown expertise in both print and digital design Familiarity with Dungeons & Dragons and fantasy art direction Strong portfolio showcasing versatile design work across digital and print mediums Proficiency in Adobe Creative Suite and relevant digital design tools Solid knowledge of typography, color theory, layout design, and user experience (UX) principles Understanding of technical requirements for digital asset optimization and delivery Experience crafting and maintaining techn

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role You will... Derive insights from data to influence product roadmaps and drive business results Apply advanced analytical methods, structural approaches, causal inference, and/or machine learning and AI to model user behavior and estimate the impact of potential new feature implementations, and collaborate with product and engineering teams to develop solutions Evaluate product experiments to create and improve user experiences Communicate and present findings and recommendations to senior management Help preserve our culture of fact-based decision making as we scale You have... Pursuing a PhD degree (in at least the third year of PhD program) in a quantitative field (e.g. Economics, Finance, Statistics, Math, Linguistics, Computer Science, Computational Social Science, ML/AI), ideally planning to graduate in Fall 2027 or Spring/Summer 2028 Strong understanding of consumer digital products and an interest in applying advanced analytics and economics to business outcomes Previous experience analyzing large datasets, communicating results to technical and non-technical senior-level audiences, and making actionable recommendations that improve the product or business Skilled in SQL, R or Python, and/or statistical methods to analyze behavioral data Enthusiasm for learning and sharing analytical methods to h

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Senior Software Engineer, Frontend Department Engineering Who You Are You’ve been building web applications for a while now and are comfortable ramping up on an existing product quickly. You’ve mastered at least one frontend framework, and know how to build highly reliable, modular systems that many people can collaborate on at the same time without stepping on each other’s toes. You have a strong sense for good design, and won’t stop until the user experience is just right. As a Software Engineer, you will be a part of our Frontend Engineering team, focusing on delivering products and capabilities that power Justworks products. You will leverage your experience working with customer-facing applications and design with performance and security in mind. You will be working primarily in JavaScript/TypeScript and prior experience is preferred. Your Success Profile What You Will Work On You’ll be a part of a team developing frontend web apps for both internal and public use. Gather requirements Partner with your team lead to produce clean, effective, on-brand user experiences Implement designs with a high level of fidelit

Account Executive As a Mid-Market Account Executive, you will be working on reinforcing our leadership in the mid-market space. You should demonstrate skills associated with working in a high-performance sales culture, especially demonstrating pipeline management, lead generation, contact network development and delivering results against a quota. This is a full sales cycle role with the focus on hunting and closing net new business. The Mid-Market Account Executive team's charter is to provide the best sales experience possible to Sumo Logic’s mid-market segment customers. This team has a consultative sales approach, a track record of growing sales, demolishing quotas, and keeping customers happy and wanting to dive more into our product. Responsibilities Target, manage and sell to a defined geographic territory with up to 1,500 employees Own the full sales cycle, from prospecting to close, in order to fill Sumo Logic's pipeline Create and deliver accurate sales forecasts Perform product demos using web tools to prospects and customers Partner with internal resources to provide a stellar experience for prospective customers and ensure their needs are being met Required Qualifications and Skills 3+ years of quota-carrying experience selling B2B applications; on-demand/SaaS, IT Infrastructure Management or Cloud Security offerings History of quota over-achievement selling to a technical audience like IT operations, Security, and DevOps teams Strong interpersonal and communication skills, collaborative mindset a must Contact network within the Big Data ecosystem, highly preferred Salesforce power user About Us Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM a

Account Executive As a Mid-Market Account Executive, you will be working on reinforcing our leadership in the mid-market space. You should demonstrate skills associated with working in a high-performance sales culture, especially demonstrating pipeline management, lead generation, contact network development and delivering results against a quota. This is a full sales cycle role with the focus on hunting and closing net new business. The Mid-Market Account Executive team's charter is to provide the best sales experience possible to Sumo Logic’s mid-market segment customers. This team has a consultative sales approach, a track record of growing sales, demolishing quotas, and keeping customers happy and wanting to dive more into our product. Responsibilities Target, manage and sell to a defined geographic territory with up to 1,500 employees Own the full sales cycle, from prospecting to close, in order to fill Sumo Logic's pipeline Create and deliver accurate sales forecasts Perform product demos using web tools to prospects and customers Partner with internal resources to provide a stellar experience for prospective customers and ensure their needs are being met Required Qualifications and Skills 3+ years of quota-carrying experience selling B2B applications; on-demand/SaaS, IT Infrastructure Management or Cloud Security offerings History of quota over-achievement selling to a technical audience like IT operations, Security, and DevOps teams Strong interpersonal and communication skills, collaborative mindset a must Contact network within the Big Data ecosystem, highly preferred Salesforce power user About Us Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM a

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. 🧠 You will... Lead a specific feature of the app, seeing it through the entire product development cycle: ideation, specification, development, release, analysis, and iteration Conduct research, analyze market trends and data and develop a product roadmap for a key component of Duolingo’s business (past projects include: teaching Asian languages better, exploring strategy for emerging markets, and product improvements to attract more offline learners) Work closely with UI/UX designers to ensure an excellent user experience Work with engineers to help guide feature development Perform quantitative analysis on features’ performance and find opportunities for optimization ✅ You have... Currently pursuing an MBA or related Master’s degree graduating December 2027 or Spring 2028 Bachelor’s degree in Engineering, Business, Psychology, Design, Computer Science, or related field 3+ years of professional experience as a PM or in highly related areas, such as software engineering, design, data analysis, language learning, or brand management. Ability to utilize knowledge of user insights, data, and statistical analyses to inform decisions An instinct for creating simple and intuitive user experiences Proven ability to learn fast Demonstrated ability to be resourceful and innovative Experience leading projects and teams A d

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Self Serve Direct Onboarding helps businesses start using Stripe’s products quickly and confidently. The team builds self-service experiences that guide users through providing business information and completing required checks. We turn complex financial, regulatory, and verification requirements into clear steps, shaping both how quickly businesses can get started and the trust they place in Stripe. At the heart of this work is a shared product activation experience: a consistent way for businesses to start using new financial capabilities as they grow. This foundation helps users avoid repeating information and makes it simpler for product teams to integrate onboarding into their offerings. AI creates an opportunity to rethink how businesses get started on Stripe. The team is designing onboarding journeys for users who interact directly through a user interface, work with AI agents, or delegate onboarding to agents entirely. We’re improving today’s experience while building the foundations for agent-led onboarding. What you’ll do You’ll set engineering direction in partnership with Product and Design and develop the team delivering it. The role combines improving activation today with shaping how onboarding works for people and AI agents. You’ll use strong product judgment to decide where to experiment, where to build reusable foundations, and how to measure progress through faster activation, fewer repeated steps, and reliable outcomes

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Social team builds Coinbase's brand where the internet lives. We're hiring a Social Media Manager to grow Coinbase's prediction markets presence, starting with @CoinbasePredict on X. You'll turn live markets into real-time content across finance, sports, politics and culture, making Coinbase the place people go to see what the world thinks will happen next. What you'll do: Own @CoinbasePredict day to day, creating high-quality, original content including memes, commentary and real-time market reactions for @CoinbasePredict and @Coinbase. Track trends, culture and competitor activity across X and social platforms to spot opportunities and turn hot topics into timely content and live contracts. Partner with product marketing, product, legal, compliance and creative teams to bring prediction markets launches and campaigns to life on social. Build content processes, editorial systems and AI-assisted workflows that let the team post fast and stay compliant. Develop and execute strategies to monitor, advise on and respond to FUD with both immediate and long-term approaches. Analyze performance data to optimize content strategy, grow followers and increase engagement across channels. Required Skills and Experience: 3+ years managing brand or creator social accounts with demonstrated audience growth and viral content wins, especially on X. Power user of prediction market

About The Weather Company: The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com). AI is part of how we work: Human judgment, expertise, and creativity remain essential and are amplified by AI. We expect everyone in this role to use AI thoughtfully and proactively to accelerate their performance, improve the quality of their work, and explore new possibilities. We are looking for people who are curious, adaptable, and excited to help shape an AI-enabled culture that delivers better outcomes for our customers and our company. Job brief: As a Senior Product Design Manager, you will lead a talented team of product designers to create highly engaging, intuitive, and delightful experiences for millions of daily active users. You will sit at the intersection of human-centered design, business strategy, and technological innovation, helping to define the future of our consumer digital portfolio. The impact you'll make: Design Leadership & Strategy Product Strategy: Collaborate with Product Management and Leadership to define the user experience vision and product strategy for core consumer app features. Growth & Engagement: Leverage user empathy, behavioral psychology, and market trends to design features that improve retention, conversion, and user joy. Design Excellence: Champion high craft standards across user flows, interactio

Product Manager, Lab Execution Oncology (Signatera) About the Role This is your chance to help build the software that runs Natera's Signatera Plasma lab, a high-throughput lab that processes helps patients achieve and stay in cancer remission . You'll own features and genomics workflows across the lab, from sample intake to sequencing. Every feature you ship makes the lab faster and more reliable, and helps patients and families get answers about their genetic health. Your customers are on the lab floor every day, so you'll see the impact of your work right away. You'll work closely with an engineering team, Lab Operations, R&D, and Automation to turn lab needs into clear requirements and working software. You'll learn the lab inside and out, ask lots of questions, and sweat the details that make Signatera workflows hard, like rework scenarios, process improvements, and task prioritizatioon. You'll bring curiosity, a bias for action, and a willingness to put AI to work so you can move faster and ship smarter. Key Responsibilities Product Ownership Own features and enhancements for an NGS lab workflow, aligned with the team's roadmap and priorities. Write clear user stories and acceptance criteria that engineering can execute on. Create flow diagrams, wireframes, and simple prototypes to clarify requirements with lab and technical teams. Bring UX design thinking to everything you build, partnering with design to create intuitive workflows that reduce errors and training time on the lab floor. Groom and prioritize the backlog with your engineering team, balancing new features, bug fixes, and quality-of-life improvements. Find and close operational gaps on the lab floor, such as sample tracking, primer and control inventory, sample disposition, and instrument availability. Build robust quality documentation and release notes to enable lab verification and validation. Delivery & Launch Support new product, panel launches and process improvements, through requir

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. The opportunity We’re looking for a Customer Success Lead to drive client adoption, build user capability and ensure customers realise lasting value from WPP Open Pro. Customer Success sits at the heart of the client experience, helping customers move beyond simply accessing the platform to using it confidently, independently and effectively. You’ll own a portfolio of clients, leading their journey from onboarding and training through to sustained adoption and measurable outcomes. This is a hands-on leadership role combining client relationship management, platform expertise and team development. You’ll work closely with WPP agencies, production partners and internal teams to deliver the right level of support for each client, whether through self-serve, blended or managed delivery models. Alongside managing your own portfolio, you’ll lead and develop members of the Business Solutions team, setting high standards for delivery and helping the function scale as the Open Pro client base grows. What you’ll be doing Driving adoption and client value Own adoption across your client portfolio, helping users