User Escalation Specialist Jobs

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description For over 30 years, Gilead has been a leading innovator in treating and preventing HIV, but this expertise is just a foundation for our ambitions. As we continue to expand our scope into new disease states and new markets, we are transforming how we manage Indirect Procurement. We are redesigning our processes with a focus on simplification and user experience. It’s our aspiration to partner with stakeholders across our organization to ensure they can focus on innovating new treatments for our patients. We intend to do this by driving for results and value that have a meaningful impact, re-shaping our supplier strategies & relationships, and creating a diverse and i

We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet. Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows. Job Description We are seeking a highly motivated individual for the role of Project Engineer, in the Engineering team within our Facilities and Engineering department. In this role, you will provide technical leadership for site projects and engineering changes involving facilities, utilities and equipment. You will translate business and operational needs into robust engineering solutions that meet safety, quality, compliance, cost and schedule requirements. Working closely with Project Managers and cross-functional stakeholders, you will guide technical solutions from problem definition and feasibility through design, execution, handover and operational readiness. You will join a team in which employees of all backgrounds and experiences are respected, and you will report to the Sr. Manager Engineering. Role: Lead the technical definition, design and delivery of facility, utility and equipment projects within the site portfolio. Translate business needs, problem statements, user requirements and operational constraints in

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Senior Design Engineer in the NVE Design Engineering Core group at Micron Technology, Inc., you will contribute to the development of memory products that are best-in-class, using your specialized knowledge and Micron proprietary methods of designing and analyzing core and mixed circuits used in the development of memory products! What’s Encouraged Daily: Design, simulate, optimize, and floor‑plan NAND circuit blocks. Evaluate design feasibility and analyze circuit functionality across use cases. Implement analog and mixed‑signal circuit designs that meet performance and reliability specifications. Validate design performance at block‑ and chip‑level using industry‑standard simulation tools. Collaborate with multi-functional teams to analyze and reduce NAND power consumption. Build and maintain Python‑based AI utilities that collaborate with EDA tools to accelerate development workflows (e.g., environment setup, corner execution, regressions, automated documentation, predictive build/layout). Review existing user documentation and generate new build collateral. Collaborate with groups such as Product Engineering, Test, Probe, Process Integration, Assembly, and Marketing to ensure optimized manufacturability, cost, reliability, and time‑to‑market. Minimum Qualifications: MS/PhD or equivalent experience preferred, BS in electrical engineering required. 2&#43; years of NAND design relevant proven experience required.<

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? The Cohere Dashboard is the control center for Cohere users and the starting point for many on their journey with Cohere. Here, they can access our models, manage API keys, manage teams, audit billing and explore our docs. In this role, you'll collaborate with internal partners to craft a delightful, intuitive, and unified experience across everything the Cohere Dashboard offers. Join our team of builders who are shaping the future of large language models! As a Full-Stack Software Engineer on the Cohere Dashboard team, you will: Work with a small talented and enthusiastic team of software engineers Contribute to delightful experiences for our user-facing products, meticulously crafting code for browsers and servers Collaborate and grow with your engineering colleagues of all levels through direct pairing sessions, architectural designs, documentation and talks Identify and remove roadblocks to enable your team to increase its engineering velocity Build resilient systems that are mission-critical Keep up with the cutting edge and adopt new technologies to improve performance and reliability You may be a good fit i

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role You'll be one of the founding data scientist on Replit's Growth team, working with Product and Engineering leadership across acquisition, activation and recommender systems, and helping shape how Replit experiments. This role is for someone who doesn't wait to be asked. You spot problems and opportunities before anyone else does, bring a strong point of view, and push it until it changes what we build. You will: Own data science for major growth areas, partnering with PMs and engineers from problem framing and sizing through launch and readout Make fast decisions trustworthy: we ship weekly and need a decision within days, but retention takes weeks to show up. You'll design the experiments and metrics that close that gap; for example, variance reduction (CUPED), sequential testing, and short-term proxy metrics validated against long-term retention and revenue Help set the experimentation standards teams rely on for Replit's highest-traffic surfaces: how metrics and guardrails are defined, and the checks that catch a broken test before it misleads anyone Use quasi-experimental designs (difference-in-differences, synthetic control, regression discontinuity) where randomization isn't feasible, such as pricing changes and regional launches Help define the data science behind an emerging personalization and recommendations workstream: problem framing, offline and online evaluation, and measuring incremental lift Model the economics of a freemium, usage-based product: credit consumption, conversion, and how pricing and limits change behavior Develop user and project segmentation from behavioral and content signals (e.g., embeddings and clustering) so growth analysis reflects what people are actually building P

Position Summary The Sales, Marketing & Business Solutions product team owns the product stack that Natera's Sales and Marketing organizations rely on daily. That includes the tools for generating demand, managing accounts and pipeline, and running campaigns. Salesforce is the center of this portfolio today, and the scope is growing to include marketing automation and other commercial tools around it. In this role, you will own the roadmap, KPIs, and strategy, while partnering with engineering for delivery, for these platforms. The portfolio has a lot of requests from commercial stakeholders, and part of the job is helping the business choose what matters most, in what order, and how to demonstrate quantifiable success. You will work closely with engineering, architecture, and commercial stakeholders to turn a long list of initiatives into a clear plan with measurable outcomes. You will also help us decide what to build, what to buy, what to configure, and what to retire. If you like bringing clarity to a high-visibility platform and seeing the business benefit directly, you will enjoy this role. Primary Responsibilities Own the strategy, roadmap, and backlog for Sales and Marketing platforms, with Salesforce as the system of record and primary user-facing interaction mode for commercial workflows Partner with Sales & Marketing to turn business needs into clear requirements (PRDs, user stories, user flows) and prioritize them by value, effort, and platform impact Manage the integration points between CRM and marketing automation, including lead lifecycle, scoring, routing, and attribution Lead quarterly and annual planning (intake, prioritization, and governance processes) with technical and cross-functional stakeholders so every initiative is visible, sequenced, and tied to an outcome Work with engineering and architecture on data model, integration, and build vs. buy vs. configure decisions Plan releases and manage dependencies across platforms, maki

About this Team The HR Business Partner (HRBP) team at OpenAI partners with leaders to navigate complex organizational and talent decisions where the right path is not always obvious. We are building a higher-leverage HRBP model: staying close enough to the business to understand its realities, while focusing our time on the work that requires judgment, influence, context, and leadership partnership. This role is for an HRBP who can diagnose ambiguous situations, translate business strategy into organizational and talent decisions, coach leaders through consequential choices, and help build the operating rhythms that enable scale. While the role spans both strategic and operational work, the bar is not to be helpful on everything. The bar is to improve decision quality, strengthen leadership capability, and increase organizational effectiveness. We operate with urgency, empathy, and sound judgment. We value sincerity, intellectual honesty, and collaboration over ego, and focus relentlessly on creating meaningful impact. About this Role This role is part of a shared hiring pathway for HRBPs at OpenAI. Instead of hiring directly for a single team, we evaluate candidates holistically first, then identify the best fit across our organization as you advance. This approach ensures alignment between your skills, interests, and where our needs are greatest—whether that’s partnering with technical leaders in engineering, supporting product teams driving user impact, or enabling operational excellence across business functions. As a Senior HR Business Partner, you’ll be a trusted advisor to leaders and their teams. You’ll help set direction for how we organize, grow, and lead—stepping in as both a sounding board and a problem-solver. This role mixes strategic advising with hands-on support: you’ll design better systems, coach managers through complex situations, and help us make trade-offs that keep our people and mission in balance. This is an individual contributor role rep

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Software Engineer L2 (Messaging Channels). About the job This position is needed to power the future of communications by developing the connectivity, compliance and rich messaging features required to enable adoption of new messaging channels and drive continued growth of existing channels such as WhatsApp, RCS and Facebook Messenger. Our team navigates the complexities of requirements across many channels to enable Twilio customers to have a unified and seamless experience. We enable startups, non-profits and Fortune 500 companies to send billions of messages a year on our platform. We are looking for candidates passionate about designing, developing, deploying and operating software solutions at scale to help Twilio deliver the best user experience for modern, rich messaging. Responsibilities In this role, you’ll: Build High-Scale APIs: Design, develop, and maintain high-performance REST APIs and bac

About the Team DoorDash is building the world's most reliable on-demand, logistics engine for delivery. We are continuing to grow rapidly and expanding our Engineering offices globally! We are looking for Software Engineers, Machine Learning to build and maintain a large scale 24x7 global infrastructure system that powers DoorDash's 3-sided marketplace of Consumers, Merchants and Dashers. About the Role As a Software Engineer, Machine Learning, you’ll be conceptualizing, designing, implementing, and validating algorithmic improvements to the catalog system and our product knowledge graph at the heart of our fast-growing grocery and retail delivery business. You will use our robust data and machine learning infrastructure to implement new ML solutions to make our product knowledge graph accurate, standardized, semantically rich, easily discoverable, and extensible. We’re looking for someone with a command of production-level machine learning and experience with solving end-user problems who enjoys collaborating with multi-disciplinary teams. This role is hybrid with some in-office time expected and will report to an Engineering Manager. You're excited about this opportunity because you will... Develop advanced machine learning models to improve ads efficiency and quality. Design and build optimization algorithms for budget pacing and automated bidding to achieve various advertising goals. Establish a data-driven framework to understand how the bid density and market competitiveness would affect advertising value and platform revenue. Develop new data solutions (eg. embeddings and consumer profiles) to target the relevant audience. Be responsible for the end-to-end ML lifecycle, including ideation, offline model training, online shadowing/deployment, experimentation, and post-launch monitoring/measurement. Build and extend the current data/ML infrastructure to empower Ads data applications including data analysis, ML modeling, and experimentati

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. Overview We are looking for an experienced manager to join the Verkada Core Platform team. We are building the platform and shared services that will enable Verkada to quickly bring to market a suite of IoT devices and to power Verkada’s “operating system for buildings.” As a member of the Core team, you will be the architect, designer, and developer in a broad range of projects. Responsibilities Lead projects impacting our Command product- it will include both frontend and backend engineers in your team Be able to roll up your sleeves and actively write code or prototype new features Inspire your team to create highly polished and delightful user experiences Work closely with Product and Design to build and ship features and delight users and customers Collaborate with other engineering leaders to define, communicate, and execute on goals, priori

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Analytics Infrastructure team’s mission is to enable universal data-informed decision-making at Airbnb. We achieve this by providing an integrated suite of analytics frameworks, services and applications. We’re infrastructure and full stack engineers with a human focus: customer-centric, quality driven, helpful and empathetic. As a backend / fullstack software engineer on the Analytics Products team (which is part of Analytics Infrastructure) you will have the opportunity to build data tools which enable data practitioners to efficiently explore and analyze data to create insights. The team manages data products used by 7,000 monthly active users, including Apache Superset , Notebook tool and AI for Data chat product and their integrations within the Data Platform tooling, like Airbnb’s in-house build Metric system which enables metric consistency at scale. The Difference You Will Make: Shape up the future of Apache Superset through open source collaboration, internal user engagement and direct code contributions. By plugging into the open source community - Superset releases, roadmap and operational processes, you will help shape and drive new Apache Superset improvements and features and ensure they scale for Airbnb’s user base. Collaborate with other data platform teams to build integrations of our data tools with Airbnb's data platform’s ecosystem, like the metric infrastructure which enables metric consistency at scale, data management platform which enables data discovery and data management, data warehouse infrastructure and services, and more. Con

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Forward Deployed Software Engineers (FDSEs) understand our customers’ greatest pain points and design end-to-end solutions to address them. FDSEs solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles. FDSEs deploy ground breaking technical solutions to solve our customers’ hardest problems. Projects often start with a nebulous question like “Why are we losing customers?” or “How can we more effectively identify instances of money laundering?” FDSEs lead the way in developing a solution, from high-level system design and prototyping to application development and data integration. As an FDSE, you leverage everything around you: Palantir products, open source technologies, and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the world’s most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers. Whether you aspire to be an entrepreneur or an engineering leader, we believe Palantir is the best place — with the best colleagues — to learn how. You’ll learn how to unpack a problem and understand the costs and consequences of its solution. You’ll learn new technologies and languages, and even develop them yourself. You’ll work autonomously and make decisions independently, wit

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Department Engineering Who You Are You have experience building web applications, are comfortable ramping up on an existing product quickly, and seek opportunities to continue to grow. You’ve mastered at least one frontend framework, and know how to build highly reliable, modular systems that many people can collaborate on at the same time without stepping on each other’s toes. You have a strong sense for good design, and won’t stop until the user experience is just right. As an Associate Software Engineer, you will be a part of our Frontend Engineering team, focusing on delivering products and capabilities that power Justworks products. You will leverage your experience working with customer-facing applications and design with performance and security in mind. You will be working primarily in JavaScript/TypeScript and prior experience is preferred. Your Success Profile What You Will Work On You’ll be a part of a team developing frontend web apps for both internal and public use. Gather requirements Partner with your team lead to produce clean, effective, on-brand user experiences Implement designs with a high level of fidelity&n

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Rendering & Animation team (R&A) builds the graphics engine which renders the canvas for all Figma applications. Our mission is to make rendering performant, feature-rich, reliable, maintainable and extendible across all products & surfaces. The team plays a core, bedrock role for the company because it underpins the technology driving the user experience, touching many other teams, and as such is one of the most impactful areas of Figma. The R&A team is devoted to hiring individuals with graphics expertise. We are interested in a variety of sub-domains, including 2D GPU-driven rendering, computational geometry & vector graphics, animation frameworks, anti-aliasing algorithms, shader effects, and more recently branching into video/image processing. A PhD Intern specializing in any of these areas would be a phenomenal fit for the team with a lot of exciting projects available. As an intern on our team, you'll take ownership of a high-impact project at the intersection of your technical strengths and our most pressing graphics, rendering, or media challenges. You'll work closely with your intern manager, team leads, and collaborators across 1–2 partner teams to deliver tangible results within your internship. This is an opportunity to do significant, portfolio-worthy work that directly supplies Figma's visual platform. This is a 12 or 16-week internship role that can be held from one of our US hubs (San Francisco or New York) starting in May or June of 2027. What you'll do