User Escalation Specialist Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description We are seeking an experienced Senior Software Engineer to join the Advanced Integration Builder team within Okta. This team builds and maintains the backend services, provisioning frameworks, authentication connectors, and next-generation Entitlement Management engines that let Okta customers secure, integrate, and govern access to thousands of third-party enterprise applications — from modern cloud platforms (Microsoft Office 365, Workday, Salesforce, AWS, ServiceNow) and AI agentic systems to legacy on-prem systems. As a Senior Engineer, you will own the technical design and implementation of integration components end-to-end: REST/SOAP API clients, OAuth2/SAML authentication flows, user and group provisioning/sync jobs, and the retry and rate-limiting logic required to operate reliably against dozens of idiosyncratic third-party vendor APIs at scale. This is a backend-intensive role — the large majority of your time will be spent in Java/Spring Boot services — but you'll also need decent frontend experience in React and JSP to build and extend the screens that surface integration configuration to customers Job Duties and Responsibilities - Feature Execution: Drive technical design and implementation of integration features — new app connectors, provisioning/sync capabilities, authentication flows — primarily in backend Java services, extending into React/JSP configuration screens. - Build and maintain REST/SOAP API clients, OAuth2/SA

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . About Cloud Secure Edge Cloud Secure Edge (CSE) is SonicWall’s cloud-delivered Security Service Edge (SSE) platform that provides enterprise-grade Zero Trust Network Access (ZTNA), VPN-as-a-Service, Secure Web Gateway (SWG), and Cloud Access Security Broker (CASB) capabilities. CSE enables organizations to enforce least-privilege access policies across managed and unmanaged devices, continuously verifying user identity, device posture, and contextual signals before granting access to private applications, SaaS resources, and internet destinations. This is a high-growth, strategically critical product line at the center of SonicWall’s SASE transformation. The Role We are seeking a Senior Product Manager to help shape and drive SonicWall Cloud Secure Edge. In this role, you will connect engineering, design, sales, marketing, and customer success—translating market needs and customer insights into product direction. You will operate at the intersection of deep technical understanding and sharp commercial instinct, influencing the platform’s evolution to deliver measurable security outcomes for SonicWall customers and partners. Key Responsibilities Product Strategy & Roadmap Influence and help define the Cloud Secure

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Own the commission platform end to end, including plan configuration, crediting rules, user access, and changes each plan year. Build and maintain the data flows between Salesforce, the commission tool, HRIS and payroll so that bookings, roster changes and payouts stay in sync. Turn new plan designs, deal types and SPIFs into working system logic, and test them before they go live. Automate manual steps, build self-serve dashboards on attainment and payout cost for reps and leaders, and keep clear documentation for every rule and process. Partner with Accounting on monthly close: deliver commission accruals, reconcile commissionable bookings to billing and revenue, and support commission capitalization. Keep employee changes (hires, transfers

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Manager, Solutions Engineering – Strategic (Auth0) The Auth0 Solutions Engineering Team Identity is the front door to digital customer experience and the key to unlocking the potential of AI. Auth0 by Okta secures consumer and B2B SaaS experiences by providing the trusted, developer-centric, and neutral identity layer that modern digital enterprises depend on. Customer Identity and Access Management (CIAM) sits at the critical intersection of security, developer velocity, and consumer friction. Delivering frictionless user onboarding, robust authentication, and enterprise-grade security at massive scale requires relentless problem-solvers. We are looking for builders and leaders who operate with speed and urgency and execute with technical excellence. This is an opportunity to lead the technical presales strategy for our most transformative enterprise accounts. The Okta Strategic Accounts Solutions Engineering Team The Okta Solutions Engineering team unites deep technical architecture with commercial insight. We advise Okta’s largest, most strategic enterprises on architecting modern CIAM strategies that deliver seamless, secure digital journeys to millions of end users. As a leadership team, we partner with customers to evaluate complex customer-facing digital ecosystems, assess scale and privacy requirements, and deploy CIAM solutions that drive measurable business outcomes—from increasing user conversion rates to preventing account takeovers. The

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Strategy & Analytics Internal Systems and SDC team aspires to supercharge the Internal Systems and SDC organization with analytics and insights. The Internal Systems and SDC org creates the engineering infrastructure and runs the internal operations that enables Stripe to succeed. We deliver data-driven insights that inform business decisions, drive measurable operational improvements, and guide strategy. We are not just data analysts, we are a mix of strategic business partners, deeply strategic and/or technical operational executors. We ensure timely, reliable, high-quality data for not just Internal Systems and SDC, but for stakeholders across Stripe. What you’ll do In this role, you’ll be the go-to expert for your business area. You’ll partner directly with leaders within the SDC and be their go-to for all things data, insights, and strategy. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives. Responsibilities Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and intern

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the International Growth team, this role plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world. This contract engagement is open to candidates based in the UK or Ireland. As the Community Manager, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the French market, proficient in English and French, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in the market. What you will do: Gain a deep understanding of the market to identify user and local moderator challenges, and market opportunities. Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans. Build strategic plans to cultivate, recruit, educate, and grow a local community of moderators (i.e., volunteers who develop, maintain, and shape the culture of local communities). Implement a conversion funnel designed to onboard power users and external creators, transforming them into active moderators. Communicate quantitative and qualitative insights to

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We are searching for a strategic community management and operations expert to join the International Community team and help grow Reddit outside of the US. As an integral part of the International Growth team, this role plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world. This contract engagement is open to candidates based in the Netherlands. As the Community Manager, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the Dutch market, proficient in English and Dutch, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in the market. What you will do: Gain a deep understanding of the market to identify user and local moderator challenges, and market opportunities. Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans. Build strategic plans to cultivate, recruit, educate, and grow a local community of moderators (i.e., volunteers who develop, maintain, and shape the culture of local communities). Implement a conversion funnel designed to onboard power users and external creators, transforming them into active moderators. Communicate quantitative and qualitative insights to opt

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role HackerRank Interviews is a live technical interviewing platform designed to evaluate how candidates solve realistic engineering problems, not just whether they can pass an algorithm test. Candidates and interviewers collaborate in a shared workspace using coding tools, production-style repositories, and Plan-Build-Review tasks. The platform also supports observable AI-assisted development, letting teams assess how candidates prompt, review, and apply AI-generated work, with observation tools and post-interview reports giving hiring teams clearer, structured evidence for decisions. In this role, you'll help lead the Interviews product - an AI-native, pair-programming interview experience that gives interviewers the ability to collaborate with candidates on real-world problems and code repos. You'll shape how the platform evolves across richer ADE experiences (harnesses like Claude Code and Codex CLI), Chakra Assist for evaluation, richer session observation (screen sharing, A/V), and reporting across in-product, exports, APIs and MCP. You'll work closely with engineers as collaborators and as the product's core customer and user base including senior engineering leadership as stakeholders who care deeply ab

Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 450 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 450+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: As the Head of User Growth , you will serve as an executive leader accountable for driving Truecaller’s global expansion engine. This will include organic growth using product optimisations as well as inorganic growth globally using advertising/distribution partnerships, etc. At the intersection of Data Analytics, Performance Marketing, User Acquisition, and Product-Led Growth (PLG) , you will architect scalable growth strategies, establish global playbooks, and lead cross-functional expansion of our platform. This executive position requires a seasoned leader with 10+ years of total industry leadership experience in growing consumer apps globally. What you’ll do: Executive Ownership End-to-End User Growth: Own the global growth budget and P&L, balancing performance marketing with product-led viral loops to optimize contribution margin, payback periods, and LTV—not vanity metrics. Cross-Disciplinary Integration: Align Performance Marketing, Mobile Measurement Partners (MMP) analytics, Monetization, Product Growth, and User Acquisition with corporate goals. Team Scaling & Leadership: Mento

POSITION SUMMARY : The Sales Training Manager, Oncology creates and delivers clinical and sales training content for multiple products and teams in the Oncology business unit. The incumbent develops excellent working relationships with sales leadership and sales professionals to understand real time training gaps and needs to address in sales training meetings such as New Hire Training classes, POA meetings, product or indication launch meetings and Global Sales Meeting. Incumbent works cross functionally with medical, marketing and product teams to identify training needs and collaborate in the creation and execution of training programs. PRIMARY RESPONSIBILITIES: ● Coordinate with sales leaders, HR and Area Sales Trainers to lead an exceptional onboarding experience for new hires in the Oncology business unit. ● Develop and execute highly engaging new-hire sales training content, sales training programs, and continuing education on all Oncology products for a business unit of nearly 500. ● Partner with marketing, product, user experience, operations and medical teams to plan, organize and execute annual “global sales meeting”, “business unit sales meeting” and “plan of action meeting” training content. ● Assist in developing the content for live clinical product training and sales skills training (in person, via Zoom and hybrid). ● Establish positive working relationships and collaborate with product, marketing, sales, medical departments and others to align on messaging for sales success. ● Understand competitive market space and train sales to succeed in highly competitive markets. ● Fully proficient on Natera sales process. ● Working knowledge of sales and analytics platforms and applications. ● Design Google Slides, PowerPoint slides, articulate courses, and voice record LMS content and recordings. ● Spend time in the field with sales professionals to help them develop, provide feedback, and better understand the needs of

Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Location/ Schedule: Culver City, CA / 4 days per week in office Site Merchandising Associate Reformation is looking for a Site Content Associate on the Ecommerce Strategy & Operations team to create a strong user experience on Reformation.com by executing site content updates including homepage, creative landing pages, navigation and on-site search, monitoring performance, and optimizing the user journey across our entire site. The ideal candidate is highly cross-functional, creative, and comfortable using data to set strategy and optimize performance. What You’ll Do: Create a strong user experience on thereformation.com by executing homepage updates, monitoring performance and optimizing content Seamlessly execute updates to homepage and global top header banner in collaboration with the Creative and Creative Merchandising teams Report on homepage performance

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. About our Team: Micron’s Industrial and Physical AI team is driving the transformation of semiconductor manufacturing through Autonomous Operations, AI, robotics, and digital twin technologies! We develop and deploy innovative solutions across Micron’s global fabrication and assembly/test facilities, enabling smarter, safer, and more efficient operations at scale. Position Overview: We are seeking a hands-on Full-Stack AI Engineer to design, build, and deploy production-grade AI applications that support Micron's Autonomous Operations initiatives. This role owns the end-to-end development lifecycle, from data pipelines and AI models to APIs, web applications, digital twin integrations, and cloud/edge deployments, delivering impactful solutions for engineers, operators, and business leaders worldwide. Responsibilities: Design, architect, and deliver end-to-end AI products, including data ingestion pipelines, feature engineering, model training/inference, APIs, user interfaces, and application monitoring. Build and maintain modern front-end applications using React, Angular, or Streamlit, supported by backend services in Python and Fast

Senior DevSecOps Software Engineer Company: The Boeing Company The Boeing Company has an exciting opportunity for a Senior DevSecOps Software Engineer to support the Protected Tactical Enterprise Service (PTES) team in Colorado Springs, CO. As a DevSecOps Engineer on the Protected Tactical Enterprise Service (PTES) team, you will be responsible for integrating security practices within the development and operations lifecycle of tactical enterprise systems. You will collaborate closely with software developers, security teams, and infrastructure engineers to design, implement, and maintain secure, automated CI/CD pipelines, ensuring the delivery of resilient and compliant services in protected operational environments. Position Responsibilities: Leads the design, development, analyses, and maintenance of software systems that meet industry, customer and internal quality, safety, security and certification standards Partners with appropriate stakeholders to inform system definition and reviews translation of system-level requirements into software requirements and models that meet customer, operational and performance requirements and have clear traceability to design, code and test artifacts Reviews completion of software system-level analyses to identify risk, issues and opportunities; leads integration and deployment of mitigation actions throughout the software lifecycle. Leads code reviews to ensure alignment to requirements and standard Leads monitoring and reviewing test completion, verification processes and issue resolution for software systems Leads development of user documentation and training to educate end users about usage of software products Leads review of pr

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. About our Team: Micron’s Industrial and Physical AI team is driving the transformation of semiconductor manufacturing through Autonomous Operations, AI, robotics, and digital twin technologies! We develop and deploy innovative solutions across Micron’s global fabrication and assembly/test facilities, enabling smarter, safer, and more efficient operations at scale. Position Overview: We are seeking a hands-on Full-Stack AI Engineer to design, build, and deploy production-grade AI applications that support Micron's Autonomous Operations initiatives. This role owns the end-to-end development lifecycle, from data pipelines and AI models to APIs, web applications, digital twin integrations, and cloud/edge deployments, delivering impactful solutions for engineers, operators, and business leaders worldwide. Responsibilities: Design, architect, and deliver end-to-end AI products, including data ingestion pipelines, feature engineering, model training/inference, APIs, user interfaces, and application monitoring. Build and maintain modern front-end applications using React, Angular, or Streamlit, supported by backend services in Python and FastAPI. Develop scalable integrations between manufacturing systems, robotics platforms, AMRs, sensor networks, and enterprise applications to enable intelligent factory operations. Design and implement digital twin environments using platforms such as NVIDIA Omniverse, Gazebo, or Unity Robotics Hub to support simulation, validation, and o

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. At NVIDIA, as a Principal Rack Scale Systems Infrastructure Engineer, you will build and guide the development of software systems. These systems support our upcoming rack-scale infrastructure products and services. This exceptional role sits where software meets hardware. You will work on control planes, state machines, orchestration systems, firmware, OS lifecycle, and networking fabrics. Your task is to compose infrastructure-as-a-service control plane software that converts complex rack-scale hardware into dependable, manageable, and programmable infrastructure for NVIDIA, partners, and leading cloud and enterprise clients globally. What You Will Be Doing: Define the complete software architecture for rack-scale infrastructure products and services, covering control plane services, infrastructure management, firmware, operating systems, kernel drivers, networking fabrics, accelerator software, and user-mode manageability software. Use Kubernetes and cloud-native primitives as an infrastructure fabric when appropriate. This includes controllers, operators, reconciliation loops, and open source components. These components can operate safely at rack and fleet scale. Build open source infrastructure software that can b