User Escalation Specialist Jobs

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU'LL DO Build high-impact, real-time treasury and financing systems used across global trading time zones, delivering tools that materially change how desks operate Design and implement scalable C#/.NET services and APIs that process trades, financing, and liquidity data with low latency and high reliability Partner with traders, funding managers, and operations to gather, refine, and translate business requirements into production software Lead the adoption and continuous improvement of DevOps practices within the team, including source control, continuous integration, and automated deployment workflows Develop responsive front-end components using React or another modern front-end framework to create intuitive internal user experiences Implement comprehensive automated testing strategies, including unit tests, integration tests, and test-driven development workflows Operate and support production systems: diagnose and resolve elevated software incidents, perform root cause analysis, and implement proactive remediation measures Identify, evaluate, and introduce new technologies and architecture patterns to improve performance, reliability, and developer productivity Collaborate and mentor as part of a distributed development team across the USA, Poland, and India to scale the platform and grow team capabilities WHAT'S REQUIRED Bachelor’s degree in computer science or another technical or scientific field 8 to 12 years of object-oriented

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Capital Planning Engineerとして生産計画を達成するために必要な設備投資計画の策定及び、予算化し、予算内で必要な設備投資が遂行できるように予算を管理する. Leveraging AI&#xff0d;Capacity Planning functionと連携し、FAB全体の生産能力、ボトルネックを考慮し、AIを活用した最も効率のよい生産計画及び投資計画の企画・立案をする。また計画から実行までの設備導入計画の変更管理のサポートを行う。 必須条件&#xff1a; 学士号または同等の経験 エンジニアリングまたはオペレーションで3年以上の経験 データ分析およびAIを活用したを使用した意思決定スキル 日本語能力 JLTP N2以上 About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact <a target="_blank" href

Who we are About the team Link is a digital wallet designed for effortless and secure online payments and digital transactions. With Link, consumers enjoy convenience and peace of mind—it works on any device or browser, is backed by the highest security mechanisms, offers purchase protections on eligible items, and ensures seamless and quick payments. Across the Link Engineering org, we focus on building delightful payment experiences and allowing our global consumer base to pay with their preferred payment methods. Our team's work spans the entire stack from front-end experiences, to infrastructure that supports low-latency transactions, to intelligent systems that help protect consumers and merchants from bad actors. Team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you'll do We're looking for engineers who want to make an impact on payments at a global scale. You'll play a key role in expanding our product suite and the infrastructure that supports it. Our team collaborates with many cross-functional teams and many other teams across Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Build and design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come Debug and solve critical production issues across services and multiple levels of the stack Mentor engineers to help them grow Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these r

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit is where 130M+ people a day come to share what they know, ask what they don't, and find their people. Every post, comment, and new format starts with our composers. We're looking for a Senior Staff engineer to be the technical anchor for how people create on Reddit across Web, iOS, and Android. You'll own the cross-client vision for contribution. That means one shared content model and set of client contracts that all three platforms build against, the performance and reliability engines underneath, and the creation surfaces on top. Our modernized composers are now live on every platform, so the next chapter is growth: making video a first-class way to create, bringing new formats to every user, and using AI to inspire contribution without writing it for people. Every bet has to earn its way through an experiment, so you'll pair architectural judgment with real rigor about what moves the metrics. This is an IC leadership role, partnering directly with Product, Design, and Data Science leadership. Key Responsibilities: Own the cross-client architecture: Define the shared contracts that Web, iOS, and Android build against, including our rich content model, GraphQL schemas, and shared UI primitives. A feature should be designed once and shipped natively everywhere, not built three bespoke ways. Make video and media first-class: Set the client architecture for video creation, editing, drafts, and upload, built to survive bad networks, app restarts, and lower-end devices. Bring new formats to every user: Establish how

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

MongoDB is seeking a Software Engineer 3 to join the Documentation Platform Engineering Team. The Documentation Platform delivers 60M page views a year and is critical to our users’ understanding of MongoDB products.It is also increasingly the context engine that helps AI tools understand, surface, and recommend MongoDB correctly. You will contribute to the evolution of our documentation platform by building and improving internal infrastructure, integrations, and applications that support our documentation and learning experience. This role can be based out of one of our offices in Canada or the USA, or remotely in Canada or the USA. Our ideal candidate Hands-on experience and understanding of Git, TypeScript, React, Next.js, CI/CD, MDX and other markup languages Experience with MongoDB (or a strong track record of working with other databases) Has worked on complex, in-production web applications Deep understanding of TypeScript or JavaScript, preferably TypeScript Can write, discuss, and review code in a collaborative way Understands how to make resilient, scalable, and maintainable software Has 2+ years of professional experience building and maintaining production software systems At MongoDB, you will Contribute to the development and enhancement of the MongoDB Documentation Platform Explore ways to improve documentation accessibility, discoverability, and user engagement Develop features that enhance the user experience for documentation consumers and contributors Contribute to and occasionally lead small-to-medium scoped features and platform improvements, collaborating with partner teams as needed Analyze user

MongoDB is seeking a Software Engineer 3 to join the Documentation Platform Engineering Team. The Documentation Platform delivers 60M page views a year and is critical to our users’ understanding of MongoDB products.It is also increasingly the context engine that helps AI tools understand, surface, and recommend MongoDB correctly. You will contribute to the evolution of our documentation platform by building and improving internal infrastructure, integrations, and applications that support our documentation and learning experience. This role can be based out of one of our offices in Canada or the USA, or remotely in Canada or the USA. Our ideal candidate Hands-on experience and understanding of Git, TypeScript, React, Next.js, CI/CD, MDX and other markup languages Experience with MongoDB (or a strong track record of working with other databases) Has worked on complex, in-production web applications Deep understanding of TypeScript or JavaScript, preferably TypeScript Can write, discuss, and review code in a collaborative way Understands how to make resilient, scalable, and maintainable software Has 2+ years of professional experience building and maintaining production software systems At MongoDB, you will Contribute to the development and enhancement of the MongoDB Documentation Platform Explore ways to improve documentation accessibility, discoverability, and user engagement Develop features that enhance the user experience for documentation consumers and contributors Contribute to and occasionally lead small-to-medium scoped features and platform improvements, collaborating with partner teams as needed Analyze user

About the Team Enterprise Expansions is part of OpenAI’s Enterprise Engineering organization. We help organizations make ChatGPT Work part of everyday work, from discovering what it can do to building useful agentic workflows. Our goal is to help employees move from their first chat to confidently using AI to get work done. Our full stack work focuses on two workstreams: Agentic Activation: Help first-time chat users become effective agent users within their organizations. Bring organizational context into ChatGPT and build personalized onboarding, product education, and experiments that help people adopt agents in daily workflows. Work Discovery: Make relevant skills, plugins, capabilities, and context easy for knowledge workers to find and ready to use. Build discovery experiences across the frontend and backend. Across both workstreams, we ship quickly, learn from customers, and use experiments to improve adoption. About the Role We’re looking for a full stack engineer with strong frontend skills, product instincts, and UX and design taste. The work ranges from activating first-time users to helping knowledge workers discover the capabilities and context they need to make ChatGPT useful in their daily workflows. You’ll own projects from early prototypes through production and iteration, shaping interactions and building the backend services that support them. This role is a fit for someone who cares about the details of how a product feels and can turn an ambiguous user problem into a simple, polished experience. This role is based in San Francisco. In this role, you will: Build personalized onboarding and product education that help first-time ChatGPT users adopt agentic workflows. Create discovery experiences that make relevant skills, plugins, capabilities, and organizational context easy for knowledge workers to find and use. Shape product flows and implement polished interfaces, with careful attention to interaction details, accessibility, and responsiveness

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Do you have strong technical abilities, and excellent communication skills and can be an inspiration to your team to achieve extraordinary results? Have a passion for automation? Want to work at a company where customers have real excitement for the products you help create? At PlayStation, we are seeking engineers to join a global initiative in robust test automation and Continuous Integration/Continuous Deployment systems. We are looking for a Software Development Engineer in Test Contractor (SDET Contractor) who can help ensure we're able to continue to grow our capabilities without negative impact to our passionate user base. What You'll Do Setup test frameworks, and help teams set up automation infrastructure Automated testing of UI Frameworks, Background Services, Language runtimes, Browser technologies. Develop and implement standard methodologies for automation, continuous build and deploy, automated testing, multi-functional end-to-end testing, including device testing, and performance testing Work with globally distributed teams to engage early and provide continuous delivery of high quality software products that delight Sony customers Manage, and monitor various Jenkins Jobs and report statuses Identify and act on opportunities to improve the QA proces

Kickstarter is the leading crowdfunding platform for creative projects across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative projects to life has been powered by the people behind the work. Together, we’ve helped creators around the world launch creative projects that have generated billions of dollars in pledges. That same commitment extends inward. Rooted in shared values, Kickstarter invests in the growth and success of our team, treating employees as whole people and empowering them with the autonomy and space to participate in decisions that shape their work and our company. Kickstarter is seeking an experienced Senior Product Designer, Mobile to lead the re-imagination and evolution of our mobile apps. You will own the full design lifecycle for our iOS and Android platforms, working with cross-functional partners to deliver seamless experiences for our global community. Ideal candidates bring a background in designing consumer-facing mobile products with international checkout experiences, with an eye toward engagement and retention, especially those including storytelling, user-generated content, search and discovery, video, and payments. The salary for this role in the United States is $158,393. In this role, you will: Define interaction and visual design standards for our mobile products. Design user-centric experiences that balance user needs and business goals, can scale, and translate globally. Own and evolve our mobile design system. Provide an international design perspective within our product org. Actively partner with our research team to conduct and analyze user research. Work with teams across Kickstarter as the company works toward building a mature ecosystem that serves our community of Creators and Backers. Collaborate with partners on cross-functional teams to ensure alignment where appropriate. About You You have solid professional experience leading design for mobile apps acros

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE The Snowflake Cortex team is on a mission to bring the transformative power of generative AI and machine learning to enterprise customers, seamlessly and securely within the Snowflake Data Cloud. We are seeking an entrepreneurial and customer-obsessed Product Manager to lead the product vision and execution for our AI Solutions and Services. In this role, you will own the end-to-end product lifecycle for some of our most exciting AI services. You will be responsible for understanding customer needs, defining the product roadmap, and working with a world-class engineering team to deliver innovative solutions that make it easy for any user to leverage AI. You will sit at the critical intersection of customers, our forward-deployed engineering team, core engineering, and GTM strategy, driving the future of AI within the Data Cloud. If you are obsessed with building products that are both powerful and simple, and thrive on turning ambiguity into impact, this is the role for you. AS A STAFF APPLIED AI PRODUCT MANAGER AT SNOWFLAKE, YOU WILL: Own the Product Vision & Roadmap: Define and articulate a clear, compelling strategy for large-scale AI solutions. You will architect and own the end-to-end product lifecycle, from deep discovery and detailed requirements t

General Summary: The Services Portfolio Owner will have a technical focus and work with product managers, internal stakeholders, 3rd-party partners, and customers to gain a thorough understanding of their product and market needs, translating them into feature stories and tasks for development. You will be responsible for turning the product vision into an actionable backlog and advocating the customers’ needs to the development team. The Services Portfolio Owner is responsible for the development backlog, grooming, and acceptance. This individual will execute converting the product vision and roadmap into workable product requirements for engineering to meet product roadmap expectations defined by the Portfolio Manager. This role will report to the Manager, Services Portfolio and will regularly engage with cross-functional leaders. The ideal candidate must be well-versed in agile scrum and comfortable working in all aspects of a multifaceted delivery network. You will demonstrate excellent problem-solving skills, be self-motivated and detail-oriented, and be a good team player. Other duties include prioritization of key backlog items that drive growth and success, developing supporting documentation, and keeping customers and stakeholders informed of the status of the product. ROLES & RESPONSIBILITIES Owns and prioritizes the sprint backlog for assigned platform and technical domains, balancing technical debt, reliability, and roadmap commitments Translates platform and technical requirements into well-defined epics, user stories, technical specifications, and acceptance criteria Converts product vision into actionable backlog items that deliver platform enablement, reliability, scalability and technical debt reduction Participates in sprint planning, grooming, retrospectives and reviews for assigned technical and platform teams Works with Portfolio Management, Engineering leads, architects and security teams to support platform decision

About the Team The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more! About the Role As we scale Retail and focus on New Bets, we're hiring a few Associate Managers on our Strategy & Operations team to launch our newest Retail products and selection from the ground up. Throughout the interview process, you will be considered for two roles - one focused on new products and one focused on new selection. You will meet with both hiring managers & we will align based on interview performance, where you’d be the strongest candidate at a final interview. In these roles, you'll identify net-new areas where we have a "right to win" and work cross-functionally with product, design, analytics, and engineering to build and scale great products in those spaces. You'll drive analysis-backed strategy, run operational experiments, and partner with technical and non-technical teams to take DoorDash's Retail business to the next level. This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user research, putting together product visions, and synthesizing complex analyses — all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. The scope of this role will continue to evolve as AI tools become more powerful and accessible, and we want someone who finds that trajectory exciting rather than unsettling.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you'll do Responsibilities Provide a Gold Standard Experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long-term solutions Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these

Industrial Designer San Francisco, CA - Hybrid At IDEO, we use design to create new products, services, experiences; tangible strategies; and creative capabilities. IDEO San Francisco is in search of a new Industrial Designer to partner with interdisciplinary teams designing innovative and human-centered physical products and services. This role will own a hands-on workstream emphasizing creative problem solving, core industrial design skills, rapid prototyping and advanced visual storytelling. The ideal hire will champion hands-on making & prototyping, and collaborate fluidly with a wide variety of design professionals from communications design to UX researchers (and everything in between).This hire will have the unique opportunity to design cutting edge products, and grow as a Design Thinking practitioner within IDEO’s diverse network of Design Directors, Partners and Business Leaders. At IDEO, an Industrial Designer is responsible for independently executing components of highly complex client projects, showcasing advanced skills in user-centered physical product design . You will integrate form and function, while balancing user needs and technical considerations to create solutions that resonate with users and businesses alike. What makes a career at IDEO unique is our radical empathy and compassion for the user, always leading with creative confidence and collaborative rigor. You will work with world-class researchers, business designers, data scientists, and others disciplines outside of design, to push the edges of your craft, creating solutions that are as inclusive as they are transformative. We are especially excited to meet candidates with exceptional visual storytelling abilities, a drive to “get out from behind the screen” by prototyping in both digital and physical realms, and a grounding in design for manufacturing (DFM). This hire must be within a commutable distance of IDEO’s San Francisco studio. IDEO proudly supports flexible work. Onc