User Escalation Specialist Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Southern Europe Revenue & Growth team is a high-performing sales organisation focused on helping businesses across Iberia and Italy grow using modern financial infrastructure. We work with businesses of all sizes to power innovative business models, reduce costs, expand internationally, and deliver outstanding experiences for their customers. What you’ll do As Head of Southern Europe Revenue & Growth, you will lead and coach a high-performing team of account executives and sales managers. You will be responsible for delivering ambitious targets and driving predictable, sustainable revenue growth across Iberia and Italy and across Stripe’s product portfolio. You will be an exemplary cross-functional leader, operating effectively at the highest levels of a matrixed organisation. You will partner with teams across Stripe to achieve our revenue goals and help our users realise their ambitions. We are looking for a leader with a proven track record of building and scaling sales teams in Southern Europe or across EMEA. You will have consistently delivered outstanding results while maintaining a long-term, user-first mindset. You will thrive in ambiguity, operate effectively in a high-growth environment, and enjoy solving complex problems. The ideal candidate will bring strong regional sales leadership experience, including developing go-to-market strategies, launching new products, and scaling technology sales teams. They will be a

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Business Technology Engineer Location: McLean, VA | Work Model: On-site Are you a technical leader ready to architect, optimize, and scale the mission-critical platforms powering a global pioneer in enterprise transformation? Move beyond daily maintenance to bridge strategic engineering gaps, guide cross-functional teams, and future-proof the complex software layers that enable our global workforce. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We design, optimize, and scale the enterprise systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology and enable our corporate growth in the automation market. THE OPPORTUNITY This lead role is designed for an elite systems expert who thrives at the intersection of enterprise architecture and technical execution. At Appian, you will have the autonomy to direct end-to-end system assessments, implement robust configuration and coding solutions, and pioneer methodologies to simulate user interactions before updates reach production—all while working face-to-face in a culture that champions collaboration and rapid technical innovation at our corporate headquarters. WHAT YOU'LL DO Secure Environment & CMMC Management: Manage, govern, and maintain established secure IT enclaves compliant with Cybersecurity Maturity Model Certification (CMMC) and NIST 800-171 frameworks. Ensure ongoing compliance of endpoints, infrastructure, and a

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. *This role is hybrid 3x week onsite in Needham, MA The Senior Analyst, Global Purchasing, will serve as a key operational support resource for the Purchasing team and Procure-to-Pay platform. This role will act as a Procure-to-Pay administrator, responsible for day-to-day system support, ticket management, and business user assistance, while also contributing to projects related to SOX compliance, new module implementations, and country or regional rollouts. Additional support or project work for the broader global purchasing and procurement team may be required. The ideal candidate combines strong system knowledge with a service-oriented mindset and the ability to support both steady-state operations and project work. You are eager to bring experience and knowledge to improve a historical system, can direct your work and be a self-starter, jump into projects, and are an analytica

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . As Roadie’s Workforce Manager , you’ll lead workforce planning and real-time operations for our 24/7 Support organization. Working across Roadie and our BPO partners, you’ll ensure the right coverage across phone, chat, and email to deliver a great user experience. You’ll develop our Real-Time Analysts and scheduling resources, anticipate demand, and guide teams through daily challenges and peak periods. If you enjoy solving complex operational puzzles, developing people, and seeing your decisions make an immediate impact, you’ll thrive in this role. What You’ll Do Lead and develop Roadie’s Real-Time Analysts and scheduling resources through clear priorities, coaching, and accountability Own forecasting, staffing, and headcount planning across Support channels, internal teams, and BPO partners Build schedules that align staffing with demand and maintain consistent queue coverage Guide real-time operations by monitoring service levels, adherence, occupancy, utilization, backlog, and handle time, taking action as needs shift Anticipate staffing and scheduling gaps, communicate their business impact, and recommend practical solutions Partner with Support Managers, Vendor Managers, Salesforce, Engineering, and other technical teams to improve routing, workflows, automation, and s

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta you can manage access across any application, person, or device. Whether the people are employees, partners, or customers, or the applications are in the cloud, on premises, or on a mobile device, Okta helps you become more secure, make people more productive, and maintain compliance. The Okta service provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. About the Team The Data Platform team is responsible for the foundational data services, systems, and data products for Okta that benefit our users. Today, the Data Platform team solves challenges and enables: Streaming analytics Interactive end-user reporting Data and ML platform for Okta to scale Telemetry of our products and data Our elite team is fast, creative and flexible. We encourage ownership. We expect great things from our engineers and reward them with stimulating new projects, new technologies and the chance to have significant equity in a company. Okta is about to change the cloud computing landscape forever. About the Position This is an opportunity for experienced Softwa

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta Okta is an enterprise grade identity management service, built from the ground up in the cloud and delivered with an unwavering focus on customer success. With Okta you can manage access across any application, person, or device. Whether the people are employees, partners, or customers, or the applications are in the cloud, on premises, or on a mobile device, Okta helps you become more secure, make people more productive, and maintain compliance. The Okta service provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. About the Team The Data Platform team is responsible for the foundational data services, systems, and data products for Okta that benefit our users. Today, the Data Platform team solves challenges and enables: Streaming analytics Interactive end-user reporting Data and ML platform for Okta to scale Telemetry of our products and data Our elite team is fast, creative and flexible. We encourage ownership. We expect great things from our engineers and reward them with stimulating new projects, new technologies and the chance to have significant equity in a company. Okta is about to change the cloud computing landscape forever. About the Position This is an opportunity for experienced Softwa

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market. We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade. What You’ll Be Doing User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time. Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into age

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market. We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade. What You’ll Be Doing User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time. Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into age

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Premium Support Experience team builds products to enable, support, and grow businesses in their usage of Stripe. Our Dublin-based team is a startup within Stripe, building a greenfield product to provide a high-quality, differentiated support experience for our largest, most complex, and most engaged users. Besides building directly for Stripe's users, we're responsible for improving internal tooling and processes that set the foundations for their end-to-end experience. The team is part of the Support Experience engineering organization, which builds and improves Stripe's user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe's design, product, and operational teams, and we're using the latest generative AI technologies to re-imagine support experiences. What you'll do As the leader of a new engineering team, your role is closer to a founding engineering manager at a startup within Stripe. You'll build and grow the team, set its technical direction, and establish a culture of technical excellence and fast, sustained product delivery. You'll partner with Product and other cross-functional leaders across the company to define and drive the long-term vision for how Strip

Role Overview We are looking for a Senior Product Manager, Trading to own trading products on the Crypto.com App end-to-end. Retail trading is where users feel the product every day - and where volume, engagement, and retention compound. Every improvement you ship shows up in how people trade, how often they come back, and how Crypto.com wins share in a crowded market. Your mandate is to drive trading products from discovery through launch and iteration: roadmap clarity, feature definition, customer insight, and shipping at global scale. You will run your roadmap with independence within Trading's strategic priorities. You prioritize initiatives, cut tradeoffs, and make the call on what ships when. You report to the Senior Director of Product Management, who sets strategic direction. You own the how and the when. If you've shipped trading or financial products at scale, this will feel familiar. The difference is you'll be doing it at the frontier of crypto retail trading- perpetuals, spot, and adjacent markets- where the rails keep moving and the playbook is yours to write. No layers. No politics. What You'll Actually Do: Own the Trading roadmap. You set milestones, surface dependencies, and keep strategic priorities honest. You make the prioritization call when everything can't ship at once. Define and ship trading experiences. You write the specs, run user studies, iterate on feedback, partner with QA on test plans, and clear the backlog. Nothing in your charter goes live without your sign-off. Stay close to how traders actually behave. You interview and observe customers. You ask "Show me how you currently trade and manage risk," not "Would you use this feature?" You distinguish what they say from what their behavior reveals. Cut the hard tradeoffs. You weigh speed vs. depth, retail clarity vs. power-user needs, and compliance constraints vs. product ambition- and you own the decision.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. What you’ll do Stripe’s Global Business Services’ Commercial Solutions team is looking for a Commercial Lead to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and/or impact, including ownership of the development and support of first-of-their-kind commercialization efforts, ongoing program support (from pre-launch to post-launch), custom deal support related to the program, related enablement and communications, and acting as a change agent across the business. You will be responsible for the

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We’re looking for an outstanding Software Engineer to join our Game Engine Data Model team. As a member of this team, you will innovate on the core data structures that form the backbone of Roblox’s platform. In this role you will have first hand opportunity to design and build one of the core technologies that makes the Roblox game engine special. The Data Model is the object hierarchy that is analogous to a scene graph or entity system, powering all our experiences by exposing an interface between core engine capabilities and our creators. It also acts as a fabric to core technologies, such as networking, scripting, Studio, rendering and physics which are essential to the high performance of the Roblox game engine. You Will: Develop engine code that performs well for user-created games on the Roblox platform. Work cross-functionally with other teams to deliver high-quality functionality. Improve product quality by writing automated tests for your code. Take ownership of features and projects, from design through launch. Build and test code that runs across supported devices, including desktop, mobile, and console. You Have: 2+ years of software engineering experience, with hands-on experi

Audiovisual Technician / Installer (Associate, Experienced or Senior) Company: The Boeing Company Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Technician / Installer (Associate, Experienced or Senior) to join our team based in Herndon, VA . Position Responsibilities: Survey, plan, design, configure, and test multi-classification AV solutions tailored for government customers. Create custom audiovisual system designs, including DSP layouts and system configurations Participate in customer stakeholder meetings to gather, document, and validate system requirements. Research, evaluate, and recommend technology solutions to address customer needs Prepare detailed system engineering documentation such as signal flow diagrams, line diagrams, bills of materials, rack elevations, and cable plant layouts Continuously enhance industry knowledge and technical skills through ongoing training, certifications, and review of relevant trade publications Support and lead onsite AV system installations and configuration phases Collaborate closely with customer facility teams, subcontractors, and vendors during installation as needed Assist in developing end-user training materials, as well as operations and maintenance plans Conduct thorough in-house testing and perform on-site system commissioning at client locations Basic Qualifications (Required Skills/Experience): This position requires an active Top Secret/SCI U.S. Security Clearance with an active Counterintelligence Polygraph (U.S. Citizenship Required) (A U.S. Security Clearance that

This position is responsible for planning, prioritization, design and implementation of enhancements to Topgolf’s Coupa Source to Pay applications and MuleSoft, PI/PO, API and SFTP interfaces between Coupa and other systems. ROLES AND RESPONSIBILITIES Own end-to-end solution design for system enhancements and new releases for Topgolf’s Coupa applications including requirements gathering, stakeholder alignment, system configuration, testing, training, SOPs and post-production support. Drive the supplier enablement efforts for key vendors, partnering with the Coupa administrator on cXML connection setup, testing, and management of cXML vendor connections. Provide support for system users on new and existing functionality as needed. Manage interfaces into and out of Coupa, including monitoring performance and errors, making corrections as needed to enable documents to properly flow in and out, determining root causes. Build and maintain forms, approval chains, analytics and AIC reports in Coupa based on the evolving needs of the business. Maintain lookup values from GL master data changes in SAP. Perform activities to support the Company’s internal control environment, including following appropriate guidelines for user access approvals, performing system change controls, and executing quarterly user reviews and control certifications. Other duties as considered necessary to support the activities of the Business Systems department, its users and the Company as a whole. TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Excellent attention to detail and organization skills to prioritize deadlines and keep up with open tasks, as demonstrated by prior project objectives being successfully delivered. Strong analytical and problem solving skills to break down complex problems into achievable solutions. Ability to be a self sta