User Escalation Specialist Jobs

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Staff Research Scientist, you will join a team of 40+ researchers and engineers in our R&D department, working on the frontier of generative AI with a focus on avatar-centric, interactive video diffusion models. This is a unique opportunity for experts in machine learning and diffusion models to shape the future of AI video agents that listen, respond, and react like humans. As part of our Interactive Avatars team, you'll build models that hold natural, real-time conversations: understanding what a user says and how they say it, then responding with appropriate turn-taking, backchannels, gaze, and facial and body reactions. You'll join a team that moves fast, iterates often, and turns breakthrough research into product capabilities that ship. What you'll do Set the research direction and roadmap for dyadic interaction modeling, balancing long-term bets with near-term product impact. Advance the state of the art in the perceptual layer of interactive agents, including understanding user audio and video and generating contextually appropriate reactions. Post-train multimodal models to generate rich, natural dyadic interactions from user audio and video inputs. Adapt diffusion models to new

The Client Partner will be responsible for working with pre-existing internal relationships at NetSuite. The goal of our company is to deliver stellar results to clients in a timely fashion. Our ideal candidate is a creative problem-solver who thinks outside the box, willing to take on any challenge, with the ability to understand a client's business, scope a project and write the Statement of Work (SOW). Office culture is extremely important, so you must love what you do, drive results, and be fun to work with. You will be working with clients, NetSuite Account Executives, and internal Plative team members to provide suggested solutions after thoroughly analyzing and understanding the business requirements of new clients. Responsibilities Include: Meet and exceed targeted sales goals exceeding $1MM per year Produce and consistently manage a healthy pipeline with accurate next steps and close dates Support in creation and generating of SOWs to accurately encompass projects. Abide by Plative scoping methodology to uncover business processes, user stories, and use cases for NetSuite Engage with prospective clients to position Oracle NetSuite solutions via electronic and face-to-face customer meetings Prospect, consult and sell business application solutions and related services to prospective new mid-market business customers Work with your prospects to learn their business, understand their needs and determine how the NetSuite solution can best address their issues Collaborate with the Plative team to kick off projects Basic Qualifications: AI-native mindset. You use AI as everyday leverage in both work and life, with clear opinions on what works and what does not. You stay current on frontier-model progress, go beyond prompting to building lightweight tools and automations, and you enjoy sharing practical, real examples with teammates and clients. 5 Years experience full life cycle in B2B ERP or Software Services sales Excellent written and verbal presentation skill

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We're looking for a Senior Business Systems Analyst with a focus on Configure, Price, Quote (CPQ) functionalities to bridge the gap between our business and IT development teams. In this role, you'll be key in gathering requirements and ensuring clear communication, leveraging your technical knowledge of CPQ and Salesforce. If you succeed at asking the right questions and fostering collaboration, we’d love to hear from you. What You Will Be Doing Gather and document business requirements from stakeholders to inform the development process. Analyze existing CPQ workflows to pinpoint areas for improvement. Translate these requirements into clear technical specifications for the IT teams and facilitate sessions to validate the requirements, ensuring they align with business goals. Facilitate effective communication between business and IT development teams. Organize and lead stakeholder meetings to gather input on CPQ functionalities, and consolidate feedback into actionable insights. Build proficient relationships with key stakeholders to understand their needs and coordinate with cross-functional teams to ensure project goals are aligned. Identify and document any system defects or issues to facilitate resolution. Collaborate with IT teams to validate solutions after testing is completed. Perform user acceptance testing (UAT) with

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Role As a Product Manager at Cloudflare, you will be responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, collaborate with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, and pair with an

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the role Operate at the intersection of product, analytics and growth for our merchant lending business. What you will do • Own the end-to-end lending funnel in the app: offer discovery, eligibility, application, KYC, e-sign/e-mandate, disbursal, repayment and repeat borrowing. • Dig into data to diagnose funnel leaks, cohort behaviour and segment-level differences, and turn findings into a prioritised growth roadmap. • Define the growth hypotheses, write BRDs and work with product/ engineering and design to ship features — smarter offer placement, pre-filled applications, faster KYC, one-tap top-ups, renewal nudges. • Design and analyse A/B tests rigorously: hypothesis, sample size, guardrail metrics, statistical significance, and incrementality. • Build and maintain the metrics framework and dashboards for merchant lending (north-star, input metrics, cohort views). • Work with Campaigns/CRM to make product surfaces and lifecycle communication work together. • Coordinate closely with the Product team on roadmap priorities, and with the Data Warehouse (DWH) / data engineering team to define events, data models and pipelines so lending metrics are accurate, timely and self-serve. • Drive AI and automation across growth workflows — e.g. automated segmentation and offer targeting, propensity models for who to nudge and when, auto-generated reports and alerts, and AI-assisted merchant communication — reducing manual effort and speeding up experiments. • Talk to merchants regularly — calls, field visits, user research — to keep the roadmap grounded in real needs. What we are looking for • 5–8 years across p

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engine Networking Team pulls the players together by ensuring the communication of the game state to all. As a Principal Network Transport Engineer you will help the players experience the game as a nearly synchronous world. Just as the nerves in our bodies coordinate our actions, the network system coordinates all the computers involved into a smooth experience for the players. You will work in all areas of the game platform in your quest for real-time communication of every part of Roblox. You Have: Worked on a powerful user-space network stack, solving problems related to scale, performance, latency, and throughput in client/server environments. Worked on a very large multithreaded distributed system that connects millions of users worldwide. Worked on all the devices Roblox supports - from desktop clients to mobile phone clients to console clients Worked on a game engine and understand how a game engine works You Are: A software engineer with 10+ years of experience with Game networking coming from a Game Engine/Studio A deep understanding of Network Stack with a passion for working with open source Strong systems-level C++ programming experience and fascinated by the ac

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product verticals, we use this extensive tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure impact on our community of players and developers. WHY CONTENT SAFETY? Content safety and moderation are paramount to maintaining a positive, engaging, and trustworthy platform experience for our global community. In this role, you will apply your expertise in data science, statistics, and causal inference to strategically define, measure, and improve the detection and mitigation of harmful user-generated content and violative on-platform behaviors. Your focus will be on asset-based content across the platform - including games, avatars, and emerging in-game behaviors - by

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. About Micron Technology, Inc. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. As an Oracle Database Engineer (DBA) you will plan, coordinate and administer database functions, documentation, upgrades, lifecycle, long-range requirements, operational guidelines and data protection. In this role you will regularly work with Micron’s Business Units to ensure solutions meet or exceed business requirements. You will keep the database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. Responsibilities: Ensure performance, security, and availability of all da

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As an MSSQL Database Engineer (DBA you will plan, coordinate and administer database functions, documentation, upgrades, lifecycle, long-range requirements, operational guidelines and data protection. In this role, you will regularly work with Micron’s Business Units to ensure solutions meet or exceed business requirements. You will keep the database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. You will maintain operational excellence in multiple world-class Data Center environments, both on prem and cloud, with published standards and compliances. Responsibilities: Provision MSSQL instances, both in clustered and non-clustered configurations with replication, Azure & AWS database support. Ensure performance, security, and availability of databases / Handle common database administration and maintenance such as upgrade, backup, recovery, migration, etc. Monitor overall health of databases and provide timely resolution and root cause analysis for incidents to prevent issues. Profile server resource usage, capacity management, optimization and enhanced structure Collaborate with other infrastructure team members and user customers / Collaborate with multi-functional application teams to design efficient and scalable database structure throughout development, testing and deployment to production. Investigate and fix database-related issues,

About the Team OpenAI’s mission is to ensure that AGI benefits all of humanity. Our Communications team supports OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Internal Communications team aims to create clarity, trust, and shared understanding that inspires our employees to do their best work. We partner across the company to craft clear, compelling narratives about what’s being built, why it matters, how it aligns to our strategy, and most importantly, how it advances our mission. About the Role We are looking for an experienced internal communications leader to own the strategy for our Enterprise & Growth portfolio, spanning B2B, Revenue, Partnerships, Marketing, Enterprise Engineering, Ads, Commerce, and Consumer Verticals. These teams are changing how businesses operate, bringing AI into working life, and expanding access to its benefits. This work is central to our mission of ensuring AGI benefits all of humanity: helping people and businesses everywhere put AI to use in ways that improve their lives and livelihoods. You will have the opportunity to work closely with executives to help employees understand where the business is going, why decisions are being made, and how their work ladders up. You will draw on a deep understanding of the teams you support and leverage strong relationships across the company to shape the communications approach and deliver the writing and programs that bring it to life. A central part of this role is helping employees understand how our technology reaches people and businesses – and what we learn when they use it. You will bring user and customer experiences into companywide conversations, help employees understand the products and capabilities we’re building for businesses and the problems they solve, and help leaders communicate through rapid growth and change. We’re looking for someone with sharp editorial instincts, boundless c

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As an Industry Manager, you will define, launch and lead strategic outcomes and operationalize the vision for the sales team. We’re looking for a high-performing candidate with experience building advertising/media sales teams, working closely with technical cross-functional teams, a passion for solving complex problems, excellent written communication skills and the ability to influence at the executive and globally. Our advertising business is thriving, our user base continues to grow, and we believe the impact of this role can fuel our company to grow in unprecedented ways. In this role, you will help shape Pinterest’s approach to Fashion/Retail advertisers navigating increasingly dynamic consumer journeys across discovery, consideration, and conversion. You will partner with brands and agencies to unlock growth by connecting inspiratio

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also building out Plaid’s first B2C product, which is an exciting, 0-1 space for us. Both areas are top business priorities. Responsibilities As the Plaid Account PM, you will own everything related to the consumer identity on Plaid. This includes: User authentication (UX and risk models) Launching a surface for users to manage their connections and permissioning with various applications and agents. You will own this surface area across web and mobile Leading company-wide workstreams around establishing a first party relationship with consumers Roadmap around creating deeper and richer network of consumer profiles on Plaid You will own the roadmap for the above and partner with cross-functional team to hit your goals: Drive prioritization and execution (build, measure, iterate) Identify opportunities through consumer feedback and staying close to our data / dashboards Partner with cross-fu

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role We are seeking a proactive and customer-focused Help Desk Technician to provide both Level 1 and Level 2 technical support within our growing organization. The successful candidate will be the first point of contact for technical assistance and will handle a wide range of IT support requests, from basic troubleshooting to more complex technical issues. You will play a critical role in ensuring that IT systems and services run smoothly and efficiently day-to-day. Key Responsibilities Serve as the first point of contact for employees seeking technical assistance with their IT equipment. Troubleshoot and resolve hardware, software, and network-related issues for both Level 1 and Level 2 support cases. Assist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, and other equipment. Perform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access. Manage user accounts and permissions in systems such as [Active Directory, Google Suite, Slack, Okta] and other enterprise platforms. Install, configure, and update software applications on workstations and resolve software-related issues. Provide support for peripheral devices such as printers, scan

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . As a CX Content Specialist , you will play a critical role in developing, organizing, and maintaining high-quality internal and external content that supports the Customer Experience (CX) team, our customers, and cross-functional partners. You will work closely with Training, Quality, and Operations teams, as well as collaborate with Product, Marketing, and Legal stakeholders to ensure content is accurate, consistent, and aligned with brand standards. You will be responsible for managing content requests, maintaining our knowledge bases, and ensuring content enables CX teams to deliver a seamless customer experience. What You’ll Do Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources an

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Figma Research team is hiring an experienced researcher to support our core product, Figma Design, and actively shape and execute research to drive scale, tap new opportunities, and ensure Figma continues pushing innovation in design and production tooling. Partnering with Product, Design, and Engineering, you'll bring a deep passion for research and strategy, pushing the envelope with AI-led experiences and laddering key user needs to critical product decisions — tackling our highest impact problems and influencing company strategy for both the short- and long-term. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Help Figma grow and innovate by delivering strategic research and recommendations and materially influencing the vision and strategy for Figma Design Partner closely with product leaders to identify opportunities, generate strategy, and define success Break down complex business challenges into clear research plans; own the end to end research process and leverage strong storytelling skills to deliver meaningful impact to Figma's businesses Translate research insights into a compelling narrative that shapes product roadmap priorities Advocate for the role of Research as a strategic partner in the business process We'd love to hear from you if you have: 7+ years of experience in UX research or user insights at a high growth B2B SaaS company Expertise in utilizing a variety of research methodologies, includi