User Escalation Specialist Jobs

About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values Data driven: Start with truth, measure what matters. Courageous: Bias to action; run toward hard problems. Innovative: Seek novel, elegant solutions. Lean: Do more with less. Build, ship, learn fast. Humble: Strong opinions, lightly held. About the Role We’re looking for a Middle Full-Stack Engineer (.NET) to join the Integra team. In this role, you’ll help build and improve payment-related experiences and supporting systems, with a stronger emphasis on frontend development and meaningful backend contribution where needed for integrations and service collaboration. This is a hands-on engineering role for someone with solid production experience who is comfortable working across the stack, writing automated tests, and contributing in an iterative team environment. You’ll work on important product and platform capabilities connected to payments, integrations, and user experience improvements. What You’ll Do Design, build, and improve frontend experiences that support payment flows and customer interactions (React). Contribute to backend development for integrations, service coordination, and enhancements across existing systems using C# and .NET. Write, maintain, and improve automated tests to support reliable, scalable delivery. Work with internal systems and third-party providers to implement and support payment-related integrations. Collaborate with engineers and cross-functional partners in an iterative development environment to deliver product and platform improvements. Work with complex SQL queries and data flows in a high-load environment where quality and performance matter. Help identify and implement technical improvem

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior TAMs at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior TAMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive ef

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Role Product Engineering at Nuro spans the teams that build the software our vehicles, operators, and partners depend on every day, from the on-road experience of the fleet itself to the routing engine that decides where it goes. The On-Road Experience team builds the internal tools and platform systems that Nuro's operations, engineering, and partner teams rely on to manage, monitor, and maintain our autonomous vehicle fleet. This is hands-on product engineering work at the intersection of fleet operations and software infrastructure. The systems you build directly impact user-facing features and how reliably & efficiently Nuro operates vehicles on public roads. The Routing team builds the critical services that determine the routes our robots take to reach their destinations safely and efficiently, along with the simulation tools that shape the company's strategy for robot deployment and business expansion. The team is co

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer App Performance team is looking for a Principal Software Engineer to spearhead stability and performance improvements. You will work across system-level, cross-platform C++ game engine, and front-end codebase, partnering with teams across the company to identify bad behavior patterns and performance bottlenecks, ship measurable improvements, and prevent regressions over time. Our team owns the end-to-end performance of Roblox, from speed and responsiveness to efficiency and stability, across all devices and platforms we support: mobile, desktop, and console. You will: Drive research of new opportunities, build and execute roadmaps to improve stability and resilience of Roblox across all target platforms Design novel solutions to prevent and mitigate crashes, hangs, and other interruptions that hurt user experience. Build robust defense mechanisms for early detection of stability anomalies through real-time monitoring, alerting, and CI/CD automation. Work with stakeholders across Engineering, Product, and Design to align on priorities, tradeoffs, and rollout plans; ensure performance improvements support the user experience. Deliver improvements and guardrails that scale a

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role This is a hands-on build role that will develop and maintain HR's data pipelines on our GCP/BigQuery/dbt data model, with an AI-powered analytics layer on top. Core platform infrastructure is provisioned centrally; you'll help configure HR-specific pipelines and dbt modeling work on top of it, in partnership with our data scientist, and stand up recruiting reporting and insights as the first production use case on the new stack. This role reports directly to the Director of HR Analytics, with high visibility into architecture and stakeholder-facing decisions from day one. Your mission is to move the organization away from manual reporting and toward a mature, self-service environment where senior stakeholders get decision-ready answers, not just data. What You Will Be Doing Build and Deploy Scalable Analytics Build and maintain data pipelines in BigQuery/dbt, on infrastructure provisioned by the central data platform team, that link HR data across the employee lifecycle (Workday, Greenhouse, Qualtrics, ServiceNow), so we can trace how hiring decisions affect long-term engagement and retention. Support and enhance the AI-powered analytics user experience. Develop scalable, self-service dashboards that reduce time spent on reactive, one-off data requests. Implement data governance practices (access controls, validation, documentati

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Engineering Acceleration team at Roblox provides a golden path of intuitive tools and services helping every engineer at the company build, test, and ship world-class software. As a Service Management Senior Software Engineer, your responsibilities will include designing and constructing unified user-facing interfaces, engineering AI-powered developer tools, and assisting engineers in overseeing all changes to their services.. If you are customer-focused and looking for an environment to challenge you, you'll be right at home within our experienced and expanding Engineering team. You Will: Partner with our internal Engineering teams to gather requirements and develop our service management platform that fulfills the critical user journeys Create, influence, and improve the overall development and implementation of front and back-end applications that manage thousands of change rollouts everyday Collaborate with stakeholders and fellow engineering teams to come up with cross functional architectural designs tho be optimal for multiple years into the future Develop, mentor, and share best practices with our engineering teams to improve automation and efficiency Work closely with managers

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Notifications & Growth Platform org builds the systems that power user communication and product-led growth across Pinterest. Our platforms enable product teams to reach users with the right message at the right time across channels (push, email, in-app, etc.) safely and at scale. What you’ll do: Shape the technical vision and multi-year roadmap for the Notifications & Growth Platform org, aligning architecture and execution plans to Pinterest’s engagement and retention goals. Lead cross-functional delivery of end-to-end solutions by partnering with Product, Data Science, Design, and engineering teams to ship notifications, in-app growth experiences, and internationalized (i18n) experiences for global markets. Make durable architectural decisions that improve delivery quality, reliability, and scalability of Pinterest’s notific

ABOUT THE BRAND: Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com ROLES AND RESPONSIBILITIES The Identity & Access Management Engineer is accountable for the following responsibilities, operating security controls and IAM processes while supporting audits and remediation: Provide user account life cycle management, including creating, provisioning, securing, and inactivation of access. Participate in projects and production support operations focused on implementing Identity and Access Management (IAM) integrations and Roles Based Access Control (RBAC) strategies and integrations. Manage daily operational activities for Active Directory (AD), Okta and Azure ( Entra ) For systems and software applications in scope for IAM Team, reconcile discrepancies between access rights assigned and access rights required for users to perform job duties. <

Shape how customers discover, purchase and experience Gallup’s digital products. As a product manager on Gallup’s Digital Commerce team, you’ll turn customer needs and business opportunities into digital experiences that increase customer engagement. You’ll have meaningful ownership and impact, with support from experienced product leaders. You’ll be challenged to grow, and we’ll invest in your future. Bring your curiosity, drive, initiative and interest in technology. You’ll be expected to learn quickly, contribute ideas and grow your influence across a highly collaborative team. What You’ll Do Build and maintain product road maps that connect customer needs with business goals Define problems, desired outcomes and priorities, guiding initiatives from discovery through launch Partner with research and business stakeholders to gather insights, discover opportunities and inform product direction Use customer insights, product data and key performance indicators (KPIs) to make informed product decisions and evaluate performance Collaborate with engineering and design to balance customer value, business needs, technical feasibility and user experience Test and validate ideas through pilots, A/B testing, phased rollouts and other experimentation Communicate product decisions, progress and trade-offs clearly to stakeholders and leadership Coordinate cross-functionally with product, engineering, design, marketing, sales and other partners to successfully launch products and features What Makes You Stand Out Technical fluency: You’re genuinely interested in technology and software development and can comfortably work with engineers while translating technical concepts for nontechnical stakeholders. Customer curiosity: You ask thoughtful questions, seek to understand customer experiences and use those insights to identify opportunities. Learning agility: You’re eager to learn from experienced product leaders, seek feedback, experiment with AI and emerging technologies, and

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role Addepar is seeking a highly skilled and motivated Engineering Manager to join the Product Platform team. The Product Platform team is at the heart of powering Addepar’s core engineering capabilities. We play a pivotal role in weaving Addepar data, core utilities, and user experience frameworks into a resilient, shared foundation that enables product teams, partners, and clients to build secure, consistent, and data-driven experiences at scale. Working at the critical intersection of high-scale administration, governance, and developer velocity, our team drives core pillars including decoupled authorization, centralized audit tracking, and high-performance search infrastructure. Working with a healthy mix of modern distributed architecture and existing core systems, the team thrives on solving complex technical challenges to deliver high-impact solutions across the entire ecosystem. In this high-impact role, you won't just lead a group of engineers—you'll be the driving force behind scaling the Addepar Platform and architecting cross-cutting solutions that redefine how our products interact. Your responsibilities will include: Driving the technical direction for cross cutting products across Addepar. Collaborating with teams from variou

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are currently seeking a Senior Software Engineer to join the Product Platform team which builds foundational components and cross-functional capabilities for our ecosystem. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Architect, implement, and maintain engineering solutions to solve complex problems; write well-designed, testable code. Independently deliver high-value projects from design through delivery. Collaborate with product managers on product requirements iterations, design feasibility and user feedback. Learn and promote best engineering practices. Document software functionality, system design, and project plans. Debug and troubleshoot issues across the entire application stack. Mentor junior engineers, provide clear and constructive guidance Collaborate with engineers and stakeholders from other teams to resolve technical issues or coordinate dependencies Who You Are Extensive software engineering experience Track record of leading technical initiatives from design through delivery Proven ability to influence technical direction and make significant contributions to the architectu

Ready to Get Shit Done? At bunq, we're reshaping how people experience banking globally. Our website is the digital front door, where millions of potential users first discover who we are, what we offer, and why they should trust us. As a Website Lead, your mission is to own the entire website experience from strategy through execution, making sure our digital presence converts visitors into loyal users and establishes bunq as the go-to fintech solution. Your role is to build, optimize, and scale bunq.com into a high-performing, conversion-focused asset that tells our story compellingly and gets users to sign up or download our app. Take Ownership As a Website Lead, you'll own: Develop and execute the website strategy, including technical SEO, conversion optimization, content roadmap, and mobile-first UX, driving measurable growth in sign-ups and app downloads. Lead website performance and optimization, implementing A/B tests, analyzing conversion funnels, identifying bottlenecks, and continuously improving KPIs (speed, engagement, conversion rate). Own the website tech stack and roadmap, ensuring the site scales, performs at speed, and is built with modern best practices (accessibility, mobile, core web vitals). What You'll Work on Right Away Conversion Funnel Audit: Conduct a deep-dive analysis of bunq.com's current user journey from landing to sign-up, identifying friction points and quick wins to improve conversion rate. Mobile-First Optimization: Overhaul mobile UX and performance , implementing improvements that meaningfully impact sign-up conversion. AI-Powered Content Strategy: Design and launch a content strategy leveraging AI for personalization, SEO optimization, and messaging that resonates with different user segments and markets. Do You Have What It Takes? Website strategy & execution expertise: Proven track record building and optimizing high-traffic websites with focus on conversion, user experience, and measurable impact. Technical depth: You unders

ABOUT KHAN ACADEMY Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. OUR COMMUNITY Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional. THE ROLE W e are looking for talented software engineers for our 12-week remote Summer 2027 internship program. We currently use: Go, JavaScript (React / React Native, Redux, Flow), Google Cloud Run, GraphQL and other technologies that best solve the problem at hand. Here are some examples of recent projects our interns have done: Speech-to-text with push-to-talk for Khanmigo Rewriting the calculator widget user interface Creating tools for classroom teachers Added PhET Interactive Simulatio ns to our content You can read about our latest work on our Engineering Blog . A few highlights: Incremental Rewrites with GraphQL Our Transition to React Native Go + Services = One Goliath Project How Engineering Principles Can Help You Scale How to upgrade hundreds

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are currently seeking a Senior Software Engineer to join the Alternatives Data Management (ADM) team. Our team is building AI-powered data products and workflow solutions that unlock transparency, efficiency, and insight in private market investments. You’ll join a talented full-stack team of engineers and work on distributed services that are used across the entire ADM engineering stack. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Architect, implement, and maintain engineering solutions to solve complex problems; write well-designed, testable code. Independently deliver high-value projects from design through delivery. Collaborate with product managers on product requirements iterations, design feasibility and user feedback. Learn and promote best engineering practices. Document software functionality, system design, and project plans. Mentor junior engineers, provide clear and constructive guidance Collaborate with engineers and stakeholders from other teams to resolve technical issues or coordinate dependencies Who You Are Bachelor’s degree in Computer Science or equivalent experience

Cohorts: June (yearly) | Function: Multiple, apply once and tell us where you want to build About us Tamara is Saudi Arabia's first FinTech unicorn, on a mission to help people own their dreams by building the most customer-centric financial super app in the world. There's no playbook for that; our Tamarians are writing it as we go, and we believe potential should be stretched early. The Flagship Builders Program is our gateway for brilliant minds ready to kick-start their careers. Whether you're a recent graduate or early in your career with up to two years of experience, this is where you'll do real meaningful work, alongside some of the most ambitious people in the region. This year, we’re keeping things simple: one application gets you into the running for any area you’re interested in. Just share a bit about yourself, highlight what you’re great at, and tell us which teams get you excited. We want you to work on what you’re passionate about, so we’ll look at your interests to match you with a role where you can jump in and start building. Where You Could Build Product: Get hands-on with how a fintech unicorn builds products people actually love. You'll support Product Managers in shaping features used by millions of shoppers, drawing on data and customer insight to explore areas for improvement, conceptualise new products, and dive into a wide range of financial services, from personal banking to brand new fintech solutions. Engineering: Write code that ships. As part of our engineering team, you'll work alongside senior engineers on live projects, from feature builds to system improvements, gaining mentorship and real production experience from day one. Design: Help design the experiences behind a product millions of people trust with their money. You'll contribute to real flows and interfaces, working closely with Product and Engineering to build seamless fintech solutions. You will dive directly into uncovering user needs, mapping out core user journey