User Escalation Specialist Jobs

About the Role We’re looking for a Senior Web QA Engineer to join our Web QA team and help maintain the quality of the core web experience used by millions of people every day. In this role, you’ll test the web products and work closely with engineers to find, report, and help resolve issues early. You’ll also look at how the web experience fits into the wider Perplexity product ecosystem, making sure key flows work consistently across surfaces. Key Responsibilities Test Perplexity’s web product across browsers, devices, and screen sizes, checking functionality, reliability, and performance throughout the development cycle. Run end-to-end integration testing with other Perplexity products, validating shared flows, accounts, and features. Work directly with engineers to prioritize critical bugs, write clear and actionable bug reports, and help get issues resolved. Create and maintain test documentation, including test cases, checklists, and test plans, keeping them current as the product changes. Analyze high-impact user-reported issues and incidents, then share insights that help improve both the product and our QA process. Fix small, low-risk issues yourself where appropriate, shipping simple fixes to reduce engineering overhead and speed up resolution. Qualifications 5+ years of experience in QA, with strong hands-on experience testing web applications Solid experience with web testing, including cross-browser and responsive testing, debugging with browser DevTools (console, network, performance), and validating functionality across environments and builds Experience with integration and end-to-end testing across multiple connected products or services Strong communication skills, with the ability to work effectively with engineering, product, and other QA teams Proactive use of AI coding tools (e.g. Cursor, Claude Code) to navigate the codebase, debug issues, and ship small fixes independently

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role Part of the broader Addepar Data organisation, you will be the primary authority on the operational administration and integrity of market data. This is a transformative leadership mandate: we are looking for an architect to take full ownership of the role, build the team, and evolve our market data operations into a best-in-class function that supports $9T+ in platform assets. Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role. What You’ll Do Build & Transform: You are responsible for designing the roadmap for Market Data operations. You will lead, train, and mentor a high-performing team, turning the function into a centre of excellence that balances technical integrity with commercial agility. Mentorship: Actively upskill the team in complex licensing frameworks and data observability, ensuring every team member is an expert in the "Addepar way" of data management. Ownership: Take end-to-end accountability for the "who, what, and how" of data access, ensuring we stay ahead of audit requirements and vendor evolutions. Access Architecture: Manage and audit user access to market data (internal and external ben

Job Overview We’re excited to invite you to join the World of Warships team, where we focus on creating and evolving the UI design of our game. This role is open in our Belgrade and Nicosia offices, and we’d be happy to have you on board as we work together to create an engaging and seamless experience for our players. Reports to Team Lead What will you do? Designs and maintains complex UI systems that support multiple gameplay mechanics, features, or interconnected product areas Defines interaction patterns, scalable information architecture, and reusable design solutions within assigned scope Creates and maintains comprehensive implementation documentation, UI guidelines, component usage rules, and design standards Leads UX analysis of complex features using player feedback, research findings, analytics, and usability data Ensures UI solutions support gameplay clarity, accessibility, engagement, retention, and overall player experience goals Identifies usability risks, implementation constraints, and design inconsistencies and drives improvements across systems Mentors less experienced UI designers and supports design quality through reviews, feedback, and knowledge sharing Collaborates with cross-functional stakeholders to align UI solutions with product, technical, and artistic objectives What are we looking for? 2+ years of experience designing complex, intuitive user interfaces for games or interactive products Deep understanding of UX principles, interaction design, information architecture, and player behavior Ability to design scalable UI systems and establish reusable patterns and standards Experience using analytics, user research, and feedback to drive design decisions Ability to lead discussions, resolve design challenges, and influence cross-functional decisions Experience mentoring designers and supporting professional development of team members E

Job Overview We’re excited to invite you to join the World of Warship s team, where we focus on creating and evolving the UI design of our game. This role is open in our Belgrade and Nicosia offices, and we’d be happy to have you on board as we work together to create an engaging and seamless experience for our players. Reports to Team Lead What will you do? Designs and maintains complex UI systems that support multiple gameplay mechanics, features, or interconnected product areas Defines interaction patterns, scalable information architecture, and reusable design solutions within assigned scope Creates and maintains comprehensive implementation documentation, UI guidelines, component usage rules, and design standards Leads UX analysis of complex features using player feedback, research findings, analytics, and usability data Ensures UI solutions support gameplay clarity, accessibility, engagement, retention, and overall player experience goals Identifies usability risks, implementation constraints, and design inconsistencies and drives improvements across systems Mentors less experienced UI designers and supports design quality through reviews, feedback, and knowledge sharing Collaborates with cross-functional stakeholders to align UI solutions with product, technical, and artistic objectives What are we looking for? 2+ years of experience designing complex, intuitive user interfaces for games or interactive products Deep understanding of UX principles, interaction design, information architecture, and player behavior Ability to design scalable UI systems and establish reusable patterns and standards Experience using analytics, user research, and feedback to drive design decisions Ability to lead discussions, resolve design challenges, and influence cross-functional decisions Experience mentoring designers and supporting professional development of team members

We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening and watching feel effortless, personal, and joyful for hundreds of millions of users around the world. That means turning complexity into clarity across hundreds of touchpoints. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We’re seeking a Principal Product Manager to help lead the consumer experience across Spotify’s formats, including books, podcasts, and music. Format Foundations partners with the business teams behind each format to lead innovation in how users discover, engage with, and build lasting relationships with content on Spotify. You’ll set the product vision and strategy for your area and shape feature portfolios across formats. This role sits within Format Foundations in Core Experience, partnering closely with these teams to grow their businesses through product innovation. What You'll Do Lead product vision and strategy across Spotify’s formats, shaping how books, podcasts, and music become more engaging, lovable, and valuable for users, creators, and the business. Define and evolve the user experience across the content journey—from discovery and evaluation through engagement, library management, and retention. Partner closely with business leaders across books, podcasts, and music to translate business strategy into product innovation that drives growth. Drive innovation across multimodal and cross-format experiences, such as the intersection of listening and reading, and build capabilities that can scale from one format to others. Work closely with engineering, design, data, and cross-functional partners to deliver high-quality experiences. Use data, experimentation, and user insights to inform de

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Role Summary As part of the Cloud Services team, you’ll work in a fast-paced, innovation-driven environment. We believe in challenging assumptions, breaking limitations, and creating elegant solutions to complex problems. We’re not just building products—we’re building what’s next. Ready to bring bold ideas to life? Join us and help redefine how the world connects. Responsibilities (What he/she will do after joining UI) Design, develop, and maintain robust, scalable, and secure open APIs for enterprise applications. Ensure APIs are well-documented, easy to use, and integrate seamlessly with our UniFi solutions. Develop and maintain a professional and user-friendly website for external developers. Implement responsive web design principles to ensure the site is accessible on various devices. Collaborate with UX/UI designers to create an intuitive and aesthetically pleasing user interface. Work closely with product management, marketing, and other engineering teams to gather requirements and provide technical solutions. Coordinate with various teams to track progress and ensure timely delivery of projects. Take ownership of the entire development lifecycle, from conception to deployment and maintenance. Continuously monitor and improve the API and website performance, ensuring high availability and reliability. Follow

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. • Identify, diagnose and resolve assembly process related problems • Coordinate and execute process, equipment and material evaluation / optimization initiatives and implement changes at process step • Lead / participate in continuous yield improvement and cost reduction activities • Validate and fan out new process baseline qualified, including new process, tools and/or materials for new product introduction • Support SPC/FDC/RMS/APC • Support site to site portability • Manage / audit material suppliers to achieve quality, cost and risk management objectives • Support internal and external audits - Using AI tool for process improvement. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. • Identify, diagnose and resolve assembly process related problems • Coordinate and execute process, equipment and material evaluation / optimization initiatives and implement changes at process step • Lead / participate in continuous yield improvement and cost reduction activities • Validate and fan out new process baseline qualified, including new process, tools and/or materials for new product introduction • Support SPC/FDC/RMS/APC • Support site to site portability • Manage / audit material suppliers to achieve quality, cost and risk management objectives • Support internal and external audit, also using AI tool for process improvement. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers <br

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As an MTB Assembly Equipment Engineer, you will be responsible for evaluating and optimizing manufacturing processes, leading equipment selection and implementation, and driving qualification and ramp-up of new processes equipment. You will collaborate closely with process, quality, procurement, and vendor teams to ensure equipment performance meets yield and productivity targets. In addition, you will lead root cause analysis of equipment issues, drive continuous improvement initiatives, implement automation and smart monitoring systems, participate in cross-functional technical assessments and strategic planning to enhance overall manufacturing competitiveness, using and applying AI in job also. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. <span

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Software Development Engineer at Micron you will configure, develop, test, maintain and support Micron and third party applications. You will create and analyze software specifications, and research, design, document, modify, test, and support software throughout the development life cycle. You can demonstrate the functional and technical skills necessary to switch between development technologies and merge them to deliver the best solution. You have a proven ability to create quality software and participate in quality improvement efforts. You will provide solutions that create business value while at the same time minimizing negative impact through defects, downtime, or performance degradation. Responsibilities: Coordinate tool automation and host enhancements by partnering with automation developers and domain experts to deliver projects on schedule Gather, prioritize, and document requirements for new automation systems and enhancements across 300mm fabs globally Test and support manufacturing and automation software releases, including upgrades and resiliency improvements Fix and resolve automation and software issues in a daily support role, including 24x7 on-call rotation Maintain user documentation and provide regular project status reporting to management Minimum Qualifications: Bachelor’s degree or Master’s degree or equivalent experience in Computer Science, Engineering, or a related field with 5&#43; years of enterprise software dev

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Roles and Responsibilities · Plan and execute verification of analog and mixed-signal circuits at block, subsystem, and full-chip levels. · Develop and maintain full-chip mixed-signal simulation environments in which analog circuitry, digital logic, and firmware coexist. · Create schematic and behavioral models for selected blocks to make full-chip simulations feasible, efficient, and sufficiently accurate for the intended verification objective. · Develop verification plans from design data sheets, new feature requests, requirements, interface definitions, and identified risk areas. · Run static and dynamic simulations to identify leakage paths, power-sequencing issues, and unintended circuit interactions. · Perform device-level electrical rule checks, including SOA, snapback, SFB, and related reliability checks. · Perform SPF extraction analysis and fanout, connectivity, and coupling checks. · Execute power-cycling simulations, including power-loss and brownout events. · Run chip-level user-mode simulations that correlate analog subsystems, logic behavior, and firmware algorithms. · Debug complex AMS failures with a system-level outlook, identify root causes, and work with design, firmware, and verification partners to drive closure. · Develop scripts and reusable automation for regression setup, simulation execution, log processing, waveform analysis, result comparison,

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks: • Establish and improve process condition and technology. • Upgrade process capability and reduce production cost. • Establish and modify process management projects. • Set up process parameters for a variety of semiconductor equipment. • Evaluation, promotion and planning of new equipment / materials. • Abnormal analysis and improvement. • Leverage AI-enabled tools and data-driven insights to improve operational efficiency, accelerate problem-solving, and support continuous improvement initiatives. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . This is a territory-focused role covering Oregon and Washington. Candidates must currently reside in Oregon or Washington and be able to regularly travel throughout the assigned territory to support customers and channel partners. Responsibilities: Develop and execute channel sales strategies to drive revenue growth through distributors, resellers, and strategic partners. Create and deliver compelling proposals, quotes, and presentations that effectively communicate security solutions and business value. Align SonicWall's value proposition with partners' strategic objectives to drive engagement, sales activities, and business growth. Build and execute joint business plans with partners, outlining strategies and tactics to achieve revenue and quota targets. Provide accurate monthly, quarterly, and annual sales forecasts. Develop and maintain a healthy partner sales pipeline while consistently meeting or exceeding assigned quotas. Establish and strengthen relationships with distributors, resellers, and key end-user accounts. Identify and pursue opportunities, promotions, and creative incentives to increase sales performance. Serve as a trusted advisor and subject matter expert on SonicWall's products, solut

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Revenue and Financial Automation (RFA) team at Stripe is building a modern, revenue-focused, financial management platform for fast growing, digital native companies. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, providing recovery and retention tools to prevent customer churn,—and with the acquisition of Metronome, delivering Usage-Based Billing. Within this group, our team’s mission is to make Stripe and Metronome feel like one product, so merchants can bill for subscriptions and usage in a single, seamless experience. Team Matching: exact team matching for one of the subteams within this org will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you’ll do We’re looking for Full Stack engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner. Responsibilities Scope, architect, and lead technical projects to improve on existing features and solve new problems Debug production issues across services and multiple levels of the stack Design, build, and m

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a full stack Senior Software Engineer you'll help build Global Actions: the systems that make core actions work consistently across every surface and platform on Roblox. Your first focus will be the Affinity System, which powers how people save and organize the things they care about on Roblox: a unified affinity system covering Saves, Collections, and Wishlists, replacing today's fragmented Favorites experience. You'll work across the stack, from backend APIs and data models to cross-platform React based UI solutions. You Will Design and build the backend APIs and services, covering collections, items, pagination, and batching, that power Saves, Collections, and Wishlists Lead the migration from Favorites to Saved without losing user data, across web, mobile, desktop, console, and VR Build user facing surfaces, including the Saved Library and Collections pages, in partnership with Product and Design Design for privacy and safety, so users only see content and Collections they're allowed to view Extend the system to new entity types as the platform grows You Have 3+ years of experience building full-stack systems, including backend, APIs, and frontend applications at scale. Experience wi