User Escalation Specialist Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Large, complex businesses on Stripe have historically had to create a new Stripe account for each global entity or business unit—making it difficult to unify reporting and manage payment operations across all accounts. Our customers want a way to manage these accounts under one umbrella so they can operate at scale more efficiently. We are responsible for building Organizations, which allows merchants to effectively and centrally manage their businesses across multiple Stripe accounts. As Stripe continues to grow its suite of product offerings beyond payments, Organizations will unlock a new phase of growth for Stripe. We will do this by enabling our platforms and businesses to model their complex businesses and distribute all of Stripe’s products to their end users. You can read more about what we are working on here (our Stripe Blog). What you’ll do As a leader on the User Auth Experience team, you will help shape the team’s vision and roadmap, guide and mentor your peers, and lead by example. Authentication, Login, and general Account Security experiences are deeply cross-cutting areas at Stripe with critical security, safety, and quality considerations. You will work with many partner teams: peer engineering organizations to build robust/reusable/standardized access controls, as well as non-engineer groups to shape the security, beauty, and usability of the end-to-end journey of Stripe account authentication. You’ll pla

About the Team Our team is dedicated to redefining the new customer experience on DoorDash. We aim to transform it into a seamless, red-carpet journey, utilizing advanced acquisition channels and strategies for effortless discovery and engagement. We provide personalized and targeted introductions, highlighting key promotions and the unique benefits of being a DoorDash customer. Our intuitive and well-organized design ensures easy navigation, making product discovery and checkout natural and frictionless. Join us in our mission to activate new users and convert first-time visitors into loyal customers through innovation, creativity, and a commitment to excellence. About the Role As an Engineering Manager, you will be instrumental in transforming the DoorDash new customer experience into a seamless, red carpet journey. The Engineering Manager will lead our New User Experience Consumer Growth team, focusing on building high-performance, scalable systems that power a frictionless early-user experience from intent to long-term habituation.. Collaborating closely with Product Managers and Data Scientists, you will ensure a product-first approach to problem-solving. Leveraging data-driven insights, you will create an intuitive design that serves as a dedicated assistant to our customers. Your focus will be on making product discovery and checkout smooth and effortless, while implementing personalized and targeted strategies that highlight the benefits of being a DoorDash customer. Through your leadership and technical expertise, you will ensure that first-time visitors become loyal customers, contributing to our mission of delivering an exceptional and frictionless user experience. Join us in this exciting journey of innovation and excellence. You’re excited about this opportunity because you will… Manage a full-stack team encompassing iOS, Android, web, and backend engineers, ensuring seamless collaboration and delivery Partner closely with Product Managers and Data Scie

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Software Engineer on the User Frameworks team, you will help create the reusable UI components and systems that many Roblox teams rely on to create engaging and intuitive product experiences. You Have: 1–3 years of experience building software systems (industry experience) Strong coding fundamentals in one or more languages such as Javascript, TypeScript, Lua, or similar Experience building frontend systems, reusable UI components, or design systems Familiarity with modern UI frameworks such as React, and an interest in building practical, maintainable abstractions that can scale An understanding of software quality fundamentals such as performance, accessibility, responsiveness, maintainability, and thoughtful API or component design. A growth mindset and curiosity about automation and AI-assisted development You Will: Build and improve reusable UI components, and libraries that many Roblox teams rely on to create consistent, polished, and accessible user experiences Contribute to the Foundation Design System by working closely with design and engineering to define and implement shared building blocks for Roblox Write clean, maintainable, and well-tested code, while contributing to en

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the role The User Operations team owns the support experience for Cursor's users - from individual developers to our largest enterprise accounts. As we've scaled across regions, the volume and richness of our support data has grown faster than our ability to make sense of it. We're looking for a Data Analyst to change that. This role sits inside our Product and Engineering organization with a dotted line to the Head of User Operations and owns the data and reporting layer for Support. You'll turn ticket data, SLA performance, customer sentiment, and product signal into the dashboards and analysis that leadership uses to run the org - and into the evidence Product and Engineering use to decide what to fix next. Support is one of the clearest signals we have about where the product is working and where it isn't. Your job is to make that signal legible. What you'll do Build and own the reporting layer for Support: ticket volume, SLA attainment, resolution times, help center performance, CSAT/CES/sentiment, and capacity utilization across regions and tiers Partner with Support leadership to turn open questions - "are we getting faster but less accurate?", "where is enterprise

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The End User Protection Team Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We ensure access to applications is safe, secure, and seamless for the more than 100 million daily logins worldwide. Our modern approach to identity enables this Tier-0 global service to deliver convenience, privacy, and security, allowing customers to focus on innovation. The End User Protection team is responsible for building and maintaining Auth0’s Attack Protection capabilities. Cyberattacks, such as credential stuffing and password spraying, often target end users to gain unauthorised access to applications. These attacks pose a significant threat, compromising user accounts and data. The Attack Protection features mitigate these risks by continuously monitoring user login behaviour and automatically detecting and blocking malicious activity. They protect users without adding unnecessary friction. The team works closely with our Machine Learning and AI teams to develop and deploy cutting-edge detection models. This collaboration allows application builders to provide a secure login experience for their users while isolating them from the complexities and ever-evolving tactics of these attacks. The Software Engineer II Opportunity We are looking for a Software Engineer II to join our End User Protection team. What you’ll be doing Be a part of a fast-paced, agile team. Design and buil

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's Developer & End-user Experience Platform (DEEP) organization empowers all of Stripe's products with a shared product platform that helps with rapidly delivering high-quality, cross-product experiences across our UI and API surfaces. It focuses on providing a consistent and scalable developer experience that any developer (both internal and external) can leverage to accelerate a merchant's ability to create value using Stripe. Team matching — exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you’ll do We're looking for Backend Engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You'll play a key role in extending our balance management platform and in building out a new funds accessibility platform that enterprises and SMBs use. Our team collaborates with many cross-functional teams—from Infrastructure to Product—at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests Debug and solve critical production issues across services and multiple levels of the stack Mentor engineers to help them grow C

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world’s largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Financial Crimes, Compliance and Risk Oversight (FinCRO) organisation serves as Stripe's second line of defense, ensuring we operate as a responsible steward of the global financial ecosystem. You will join the Product and User Enablement (ProUse) team within FinCRO, acting as a trusted compliance advisor to our first line business teams (e.g., GTM, Risk, Ops) to help scale business and grow our user base globally. What you’ll do We are looking for an experienced compliance advisor who is fluent in both compliance regulations and commercial reality. You will not just be a specialized advisor, but a strategic partner responsible for scaling our business by embedding compliance intelligence directly into our technical infrastructure to support our users. You will be the bridge between Stripe’s compliance obligations and our users' ambitious goals, moving away from manual, person-dependent models toward a dynamic, agentic structure. You will provide expert guidance for our complex user challenges to actively shape them. You will partner closely with cross-functional stakeholders to design user solutions that both support users' growing journey with Stripe and satisfy compliance rigor. Stripe is both a technology company and a financial services company. You will need to be comfortable straddling those worlds every day, moving quickly in the face of ambiguity to help scale our business globally. Responsibilities: You will be a

Job Summary As an Account Development Specialist (End-User), you will be on the front lines of customer engagement — identifying, contacting, and selling to new and existing end-user customers and regionally based Engineering firms who could benefit from our products or services. This role is ideal for someone who thrives on direct outreach, enjoys helping people solve problems, and wants to build foundational sales skills in a fast-paced environment. This role is responsible for driving sales of all relevant end-user-focused products by combining a blend of technical knowledge, strategic thinking, and exceptional communication skills. The Account Development Specialist works closely with our Channel and Field Application Engineering teams to ensure customer satisfaction and achieve sales targets. This role plays a pivotal part in the development of accounts, with the goal of crossing a threshold to where developed accounts are then assigned to Sales Engineers. This position is an individual contributor role and does not include formal people management responsibilities. Responsibilities Meet or exceed territory sales quotas as established by the RSM and/or Vice President—Field Sales. Be proficient in BASE selling skills and implement to build strong customer relationships. Generate leads through cold calls, emails, and networking events. Support the preparation of proposals, presentations, and sales materials Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity. Collaborate with the entire Phoenix Contact team to align efforts, effectively communicate both verbally and written. Track and report on business development activities and performance metrics. Differentiate Phoenix Contact from other component vendors by building “partner” relationships with customers. Focus on the customer by averaging a minimum of 20 sales calls per week B

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's Developer & End-user Experience Platform (DEEP) organization empowers all of Stripe's products with a shared product platform that helps with rapidly delivering high-quality, cross-product experiences across our UI and API surfaces. It focuses on providing a consistent and scalable developer experience that any developer (both internal and external) can leverage to accelerate a merchant's ability to create value using Stripe. Team matching — exact team matching for one of the subteams will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here . What you’ll do We're looking for Backend Engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You'll play a key role in extending our balance management platform and in building out a new funds accessibility platform that enterprises and SMBs use. Our team collaborates with many cross-functional teams—from Infrastructure to Product—at Stripe to deliver innovative solutions that address evolving user needs. Responsibilities Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests Debug and solve critical production issues across services and multiple levels of the stack Mentor engineers to help them grow C

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Product Manager II within Coinbase’s Identity organization and Platform group, you'll own the strategy and execution for enterprise identity and multi-user experiences across Coinbase's business products. This team is responsible for some of the highest-traffic, most security-critical surfaces at Coinbase, including sign-in, authentication, account management, and organization administration. You'll define how business customers manage users, roles, permissions, and security controls across Coinbase's growing product portfolio, directly shaping how enterprises adopt and scale on our platform. What you’ll do: Own the product roadmap for enterprise identity and multi-user capabilities, including role-based access control, organization management, SSO/SAML, domain claiming, and provisioning (SCIM, JIT). Drive the strategy for authentication, authorization, and account-security experiences that serve both consumer and business customers at scale. Lead cross-functional launches by coordinating engineering, design, security, legal, privacy, CX, and international stakeholders through complex delivery milestones. Partner with Security and Engineering to identify vulnerabilities, define mitigations, and establish operational guardrails for privileged-access workflows. Shape the long-term platform vision for identity primitives that unlock new business verticals and integ

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the team The Apps & Experiences Platform team powers the systems and services behind all of our user-facing applications, including Snowsight, Snowflake Intelligence, and new mobile experiences. Our mission is to build innovative backend services, developer tooling, platform infrastructure, and AI-powered capabilities that enable exceptional product experiences at scale. As part of our team, you’ll work across feature development, platform engineering, infrastructure, and internal tooling to support both end users and developers. We care deeply about building systems that are reliable, scalable, maintainable, and performant. Snowflake is a high-growth AI Data Cloud company, and we’re looking for exceptional engineers to help us scale the next generation of our platform. A key part of this is our work on our internal AI developer agent, which is designed to fundamentally democratize end-to-end web app development across all engineering teams by translating product specs and designs into a fully functional, production-ready features. AS A SENIOR SOFTWARE ENGINEER FOR THE APPS & EXPERIENCES PLATFORM TEAM, YOU WILL: Design, build, and operate scalable backend services and platform infrastructure that power Snowflake’s user-facing applications. Contribute across th

Perplexity is seeking experienced ML engineers to design, build, and optimize the recommendation systems that power core experiences on Perplexity. Perplexity builds AI for those who expect more. Our products are designed to help people find answers, make their most consequential decisions, and complete increasingly ambitious work. Across these use cases, the Perplexity experience must feel deeply personal. Great recommendations and user understanding are central to delighting and delivering for each user. To do this, we are reimagining recommendation systems for the LLM era. Our goal is to combine the intelligence of frontier LLMs, the personalization context that comes from real product usage, and the continual learning capabilities of modern recommendation systems. We build systems that draw on past context and connected data sources to deeply understand each user's needs and recommend the actions that help them get the most out of Perplexity. Why Perplexity is Different Craftsmanship . We build high quality, tasteful products targeting both AI native and AI curious users. Ownership . You identify the problem, design the solution and ship it. Entrepreneurship . We think like founders, act with urgency, and hustle to deliver for each other and our users. Scholarship . Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products. Partnership . We amplify each others’ strengths, break down silos, and give selflessly to help our colleagues deliver excellence. What you'll do Own the personalization and ranking behind key product surfaces to make Perplexity more useful and drive impact on core user and business metrics. Build user modeling that captures intent, preference, and propensity, and powers more relevant, more personalized experiences. Design the decision layer that balances competing objectives to produce the best overall experience for the user. Build the data and evaluation foundations that let these syst

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer working on User Experience, you will build a new way to experience Ads in app and in game. This team will focus on the UX for users and developers in how they see and experience ads as well as for developers to see how their ads are performing. You will be part of the team building brand new user experiences that will be critical to our Immersive Ads future. You will report into our Engineering Manager. In this role, you will craft robust, extensible systems for high-traffic surfaces across our Ads products. You will drive solutions using React and other technologies, helping us to build components quickly and efficiently across devices. If you have a deep understanding of frontend technologies and a passion for refining client-server interaction, you will be right at home with us! You Will: Design, build and ship high-traffic features to improve the user journey for millions of users across mobile, desktop and other immersive platforms. Work with Engineering, Product, Design and Data partners to match developers with the right audience Architect universal solutions for delivering features across a range of platforms and devices Drive UX improvements thro

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Software Engineer on the User Connections team, you will define the backend systems that power the social ecosystem ranging from Friending, Profiles (Identity + Expression), and other Social engagement. You will be a team lead, influence service architecture designs, and guide the team’s roadmap both in technical and product domains. Your work will power the Roblox ecosystem, helping people recognize and connect with friends & interests on Roblox, express themselves, and discover & engage with the best of Roblox through their connections. You will own critical features used by millions of users daily, such as profiles, names, online presence, co-play tools, as well as develop new zero-to-one features. You will drive company-level objectives for user engagement. If you are an experienced developer with a deep understanding of large scale systems and enjoy shaping engineering and product vision, you’ll be a great fit for this team. This role is based at Roblox HQ in San Mateo, CA (no remote option). You Will: Tech lead the engineering team Lead the design and implementation of scalable backend systems to support hundreds of millions of