User Escalation Specialist Jobs

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role This role is responsible for leading the migration from Salesforce CPQ to Revenue Cloud and being responsible for the end-to-end Quote-to-Cash capability. The manager will ensure that quoting, pricing, contracting, ordering, and billing processes operate optimally and scale with business growth. The role requires close partnership with Sales, Finance, Legal, and IT. What You Will Be Doing Experience in Salesforce CPQ and Revenue Cloud architecture. Proven experience in end-to-end Quote-to-Cash implementations (CPQ, Billing, Subscription Management, Revenue Recognition). Experience with the Salesforce platform (Sales Cloud, Service Cloud, Lightning, Apex, Visualforce, Flows). Expertise in data modeling, system integrations (MuleSoft, APIs, middleware, ERP), and security design. Deep understanding of pricing strategies, product modeling, discounting, approval workflows, subscription lifecycle management, and revenue forecasting. Own end-to-end engineering delivery for the assigned Q2C workstream. Ensure all requirements, dependencies, and user stories are complete before development begins. Translate business and solution requirements into executable engineering work. Manage team capacity and sprint commitments in alignment with Scrum best practices. Proactively identify delivery risks and implement mitigation plans before timeline

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Global Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. We're looking for a Machine Learning Engineer to join our London office as part of a Global DoorDash Engineering team (working hybrid, 3 days in the office). Our New Verticals team exists to grow monthly active usage outside of restaurant ordering — groceries, retail, and everything in between. That means turning someone who only orders restaurant food into someone who also uses the app for a grocery run, and turning dormant users into active ones. You'll work on the surfaces that make that happen: the homepage, vertical landing pages, and the notifications that bring people back. This role sits closer to the personalisation and ranking side of that mission, working alongside colleagues across DoorDash, Deliveroo and Wolt. What You'll Be Doing Build and improve ranking models for vertical landing pages (grocery, retail), deciding what a user sees first when they land on a store page Design models that blend new-vertical content into a homepage built around restaurant ordering, without disrupting the core experience Build personalisation models that translate a user's existing behaviour into relevant recommendations for verticals they haven't tried yet Contribute to notification targeting — who gets notified, with what message, and when, to drive adoption of new verticals What You'll Need to Thrive Minimum 3+ years of experience as an ML Engineer or Data S

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Global Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. We're looking for a Machine Learning Engineer to join our London office as part of a Global DoorDash Engineering team (working hybrid, 3 days in the office). Our New Verticals team exists to grow monthly active usage outside of restaurant ordering — groceries, retail, and everything in between. That means turning someone who only orders restaurant food into someone who also uses the app for a grocery run, and turning dormant users into active ones. You'll work on the surfaces that make that happen: the homepage, vertical landing pages, and the notifications that bring people back. This role sits closer to the personalisation and ranking side of that mission, working alongside colleagues across DoorDash, Deliveroo and Wolt. What You'll Be Doing Build and improve ranking models for vertical landing pages (grocery, retail), deciding what a user sees first when they land on a store page Design models that blend new-vertical content into a homepage built around restaurant ordering, without disrupting the core experience Build personalisation models that translate a user's existing behaviour into relevant recommendations for verticals they haven't tried yet Contribute to notification targeting — who gets notified, with what message, and when, to drive adoption of new verticals What You'll Need to Thrive Minimum 3+ years of experience as an ML Engineer or Data S

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Staff Product Designer to join our London team. In this role, you will lead the design strategy for critical product areas, influencing the long-term vision of our platform and driving architectural improvements that ripple across the entire Deliveroo ecosystem. What You’ll Be Doing You’ll be joining the Studio team. While your primary focus will be dedicated to the Deliveroo product, you will be part of a global design community that includes talented designers from Deliveroo, Wolt, and DoorDash. At the Staff level, you will play a pivotal role in this community, mentoring senior talent, cross-pollinating best practices, and setting the standard for design excellence globally. Here’s what your day-to-day might look like: Define the product design strategy for high-level, ambiguous business challenges, ensuring alignment between user needs and long-term commercial goals. Partner with Product and Engineering leadership to drive architectural decisions and platform-wide design standards. Champion a culture of design excellence by mentoring senior designers and fostering high-quality craft across the organisation. Identify and tackle systemic design opportunities that improve performance, accessibility, and user satisfaction at

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for a Software Engineer, Backend to join our London team. This role is based in our London office with a hybrid setup, typically 3 days in the office. Get to know our Engineering team — what drives us, how we work, and what you can expect. About the Team The Core BI team builds and operates the services, integrations and automation that power business intelligence across DoorDash, Deliveroo and Wolt. Our platforms help analysts, Analytics Engineers, Data Scientists, Software Engineers and business teams discover trusted data and make informed decisions at scale. We combine software engineering, platform ownership, and a strong user focus to make BI tooling reliable, secure, scalable and self-service. The team supports the current BI ecosystem while helping shape a more integrated experience across the DoorDash group. About the Role As a Software Engineer on the Core BI team, you will build and operate the backend services, APIs and infrastructure our BI platforms run on. This is a hands-on software and platform engineering role: services and integrations, identity and access automation, observability, reliability and developer experience. BI is the domain you serve (primari

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Staff Site Reliability Engineer (SRE) at GitLab, you’ll help keep all user-facing services and production systems reliable, scalable, and efficient. Our SREs combine a pragmatic operations mindset with strong software engineering practices to drive automation, reduce toil, and improve resilience across our platform. In the Environment Automation specialization, your focus is on operating and automating hundreds of GitLab environments—from initial provisioning to day-to-day maintenance tasks. Unlike other SRE roles, this position centers on automating the lifecycle of many tenant environments, ensuring they remain secur

JOB TITLE Site Reliability Engineer A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO You will play a highly critical operational role where you will apply a combination of software and systems engineering skills to develop and maintain a complex set of distributed, real-time systems that serve critical stakeholders in Point72’s Global Macro business. You will focus on optimizing the operations of existing systems and infrastructure in an efficient manner, through a strict adherence to automation and tooling Specifically, you will: Build out foundational technical components of an extensive SRE program across multiple complex systems, both new and existing • Collaborate with our development and quant teams to ensure that ongoing change is consistent with a pre-determined, measurable set of SLOs spanning multiple complex user interactions with our systems • Monitor system capacity and performance, identifying and addressing potential future bottlenecks and sources of instability before they become impactful to our stakeholders • Review and provide feedback on automation code developed by peers to maintain high standards of code quality and efficiency • Troubleshoot and resolve system issues, analyzing their impact on infrastructure and service operations • Participate in or lead design reviews with peers and stakeholders, evaluating and selecting the best technologies and automation strategies for our needs WHAT’S REQUIRED We are looking for highly motivated, proactive en

About the team The ChatGPT Library team is building the persistence layer that helps people and organizations collaborate with increasingly capable AI systems. ChatGPT Library provides users with a durable place for their files, context, and creations, forming a substrate between humans and agents—a foundation for AI that can remember, retrieve, and act on the right context over time. The team sits within the Personalization organization and partners closely with product, design, research, model, and infrastructure teams. Its work helps models become a useful second brain for individuals—for example, answering questions such as “What did I work on last week?”—and supports enterprise use cases that turn company knowledge into accessible, actionable context. About the role We are looking for a hands-on engineering manager to lead a team of approximately 9–10 engineers and own execution across the product roadmap. This is a technical leadership role for someone who can set a high product bar, build a strong team, shape architecture, and contribute directly when needed. You will form and translate an ambitious product vision into a focused roadmap and help the team ship reliable, intuitive experiences at the intersection of AI, knowledge, and collaboration. The ideal candidate leads by example. You are comfortable moving between people leadership, product decisions, technical design, and code. Founder or early-stage startup experience is especially valuable because the role requires urgency, sound judgment under ambiguity, and a willingness to operate across boundaries. In this role you will • Lead, coach, and grow a team of approximately 9–10 engineers while creating clarity, accountability, and a healthy execution rhythm. • Own the engineering roadmap for Library, working with product and design partners to prioritize the highest-impact problems. • Set a high bar for product quality, technical excellence, reliability, privacy, and user trust. • Provide hands-on techni

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Platform Support Specialist, you will be a key contributor to the operational excellence and continuous optimization of our enterprise ServiceNow environment. This role is highly hands-on and customer-focused, sitting at the intersection of production support and system evolution. You will own the resolution of complex Tier-2 technical incidents and drive the delivery of high-impact run-the-business (RTB) enhancements. Collaborating with cross-functional developers, system architects, and global business units, you will play a vital role in transferring knowledge as systems transition from build to run, while proactively identifying platform trends to scale system performance. WHAT YOU’LL DO Optimize Platform Availability: Monitor and own the Tier-2 application queue, diagnosing and resolving complex technical issues across core ServiceNow workflows including Configuration Management Database (CMDB), Customer Service Management (CSM), IT Service Management (ITSM), and HR Service Delivery (HRSD) and enterprise integrations like SAP and Workday. Ship Incremental Enhancements: Develop, configure, and deploy high-priority system administration tasks and keep-the-lights-on (KTLO) enhancements, directly improving everyday user experiences and operational speed. Protect System Stability & Health: Partner on global release management cycles, conducting troubleshooting during platform upgrades and parti

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Senior Manager, Data & Analytics Products owns a portfolio of enterprise-critical Tier 1 products from strategy and discovery through delivery, adoption, service performance, and value realization. The role connects executive and business priorities to product roadmaps and leads across product, data engineering, analytics, governance, architecture, security, operations, and business teams. The ideal candidate is a data and analytics leader with strong product judgment: commercially grounded, technically fluent, practical in the application of AI, and skilled at aligning senior stakeholders and global delivery teams. Success requires the ability to make enterprise data trusted, analytics products useful, and complex strategic programs executable - without requiring hands-on engineering or model development. WHAT YOU'LL DO Tier 1 insights product portfolio strategy. Own the vision, value proposition, target users, product criticality, investment priorities, outcome metrics, and multi-horizon roadmaps for the company's most important data and analytics products. Balance run, grow, and transform priorities across the portfolio. Discovery and product lifecycle. Lead stakeholder interviews, user research, decision-journey and process analysis, and opportunity sizing. Translate important business questions into product requirements, priorities, roadmaps, success measures, and an ongoing improvement a

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The Senior Staff Specialist will support PROX project execution for GPSS transformation initiatives, with a focus on AI enablement, automation, productivity improvement, and digital service delivery. The role will coordinate project activities, translate business needs into practical implementation inputs, support testing and rollout, enable stakeholder adoption, and track measurable outcomes. Key Responsibilities AI Enablement and Digital Transformation Support PROX project execution for global AI, automation, and digital transformation initiatives that improve GPSS productivity, service delivery, and user experience. Assess demand trends, recurring service issues, manual effort, and process pain points to prioritise practical AI, automation, and self-service use cases. Translate business needs into clear use case requirements, process inputs, test scenarios, rollout materials, and success measures in partnership with PROX, GPSS, and technology partners. Coordinate pilots, UAT, rollout, issue resolution, documentation, adoption support, and post-implementation reviews for AI-enabled and digital solutions. Drive change readiness by preparing communications, updating knowledge content, developing user guidance, and reinforcing a

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Salesforce Developer reporting, you will drive the design, evolution, and technical execution of our Salesforce ecosystem across Sales Cloud, Service Cloud, and Partner Community. Working independently alongside technical architects, business analysts, and cross-functional partners in Sales, Marketing, Channel, and Customer Operations, you will transform complex requirements into scalable, high-performing platform solutions. Your work directly optimizes business efficiency, resolves operational bottlenecks, and elevates the user experience across the organization. WHAT YOU'LL DO Platform Engineering & Architecture: Design, develop, and deploy scalable Salesforce solutions using Apex, Flows, and Lightning Web Components (LWC) to deliver high-impact functionality across Sales, Service, and Community platforms. Integrations & Ecosystem Management: Build and maintain secure REST/SOAP APIs, OAuth connections, and third-party AppExchange integrations while adhering to platform governance limits and architectural best practices. Process Optimization & Operations: Identify platform bottlenecks, resolve data inconsistencies, and automate enterprise workflows to increase operational speed and data accuracy across business units. Release Governance & Collaboration: Lead end-to-end change management and deployment processes while actively communicating project updates and technical considerations to cross

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building the economic engine for AI – and it’s working. Today, 88% of the Forbes AI 50 are building on Stripe (and most of the remaining 12% are pre-monetization). The AI GTM team is focused on helping AI-native businesses monetize and scale. We're in a unique position—partnering with the world's most ambitious AI companies (like OpenAI, Anthropic, ElevenLabs, and NVIDIA) to help them grow. This is one of the fastest growing parts of the business, and we need more great people to help us continue to accelerate. What you'll do As a Sales Manager on the AI GTM team at Stripe, you will leverage your sales leadership and product expertise to drive growth through new and existing strategic AI customers. Reporting to the Chief Revenue Officer of AI, you will lead a team of Account Executives responsible for expanding Stripe's relationship with some of the most important AI companies in the world—across payments, billing, and beyond. You will be instrumental in leading in-depth product discussions with customers, developing consultative and solution-based sales strategies, and building deep knowledge of the AI industry and its unique monetization challenges. You will collaborate closely with Product, Marketing, Product Marketing, and User Operations teams to develop and execute against our go-to-market strategy. Responsibilities Develop the long-term vision for a growing AI GTM team and scale day-to-day operations. Lead and mana