User Escalation Specialist Jobs

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? This role is for people who love building tools for their coworkers. The Internal Applications team creates tools that help us create better models. In this role you will collaborate with internal stakeholders, which include annotators, ML researchers, product managers and more. Join our team of builders who create tooling that will pave the way for the next generation of large language models! As a Full-Stack Software Engineer on the Internal Applications team, you will: Work with a small talented and enthusiastic team of software engineers Contribute to delightful experiences for our user-facing products, meticulously crafting code for browsers and servers Collaborate and grow with your engineering colleagues of all levels through direct pairing sessions, architectural designs, documentation and talks Identify and remove roadblocks to enable your team to increase its engineering velocity. Build resilient systems that are mission-critical Keep up with the cutting edge and adopt new technologies to improve performance and reliability You may be a good fit if: You have experience shipping products with a large numb

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior People Technology Analyst - Talent Acquisition About the job This position is needed to gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle. The successful candidate will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring using platforms such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing tools. Responsibilities In this role, you’ll: Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications. Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved. Analyze exi

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Senior Designer, CMF - Soft Goods Needham, MA The Opportunity Color, material, and finish is where a product stops being a spec sheet and starts being something someone wants on their counter. As Senior Designer, CMF, you'll lead that work across multiple products and categories — owning CMF direction from concept development through production implementation, so our products elevate the user experience, differentiate the brand, and earn consumer loyalty. You'll join the Ninja Design Team: industrial designers, UI/UX designers, and CMF designers working across the brand and its categories. The role partners with cross-functional teams and senior leadership to shape brand-defining design direction, which means the strategic thinking and the material sample in your hand matter equally. We're looking for a strategic creative thinker with deep expertise in color, material, and

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology. As a Senior Front-end Engineer, you’ll help power Beacon's mission by building first-class web applications that drive forward new EEG analysis with data analytics capabilities manage clinical studies of novel therapeutics enable physicians to diagnose patients through at-home sleep tests This isn’t just another web app — you’ll be crafting tools that help unlock insights into neurological, psychiatric, and sleep disorders, with the potential to improve lives at scale. This role is 100% remote from anywhere in the U.S. Beacon's robust asynchronous work practices ensure a first-class remote work experience, but we also have in-person office hubs located in Boston and New York. What success looks like As part of our small, mission-driven Web Apps Team, you will: Develop our React/Typescript web applications. Design and implement UX workflows for clinical study management, data analytics, and patient diagnostics. Own the user experience, performance, reliability, and observability of the web apps and features you develop, leveraging feedback from real users in a diverse set of use cases and environments. Partner with product designers and cross-functional teams to develop user-centric capabilities that empower a wide set of user personas, both internally and externally. Help shape the roadmap and technical direction of our web applications. In your first

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Product Manager II on the Growth team within the Consumer & Business group, you'll own the end-to-end notifications platform spanning push, in-app, and email channels. This team drives user engagement and retention by delivering the right message to the right user at the right time. You'll define the strategy for how Coinbase communicates with millions of customers, leveraging ML-powered relevance to increase activation, re-engagement, and lifetime value. What you'll do: Own the product roadmap for Coinbase's notifications platform across push, in-app, and email channels, balancing infrastructure investment with growth experimentation. Drive measurable improvements in user engagement, activation, and retention through personalized, ML-powered notification strategies. Partner with Engineering, Data Science, and Marketing to build relevance models that improve targeting precision and reduce notification fatigue. Lead experimentation programs (A/B and multivariate testing) to validate notification timing, content, and channel selection at scale. Shape the long-term platform architecture to support new channels, audience segmentation, and real-time personalization capabilities. Required Skills and Experience: 5+ years of product management experience with at least 2 years focused on growth, engagement, or lifecycle products at scale (1M+ users). Proven track rec

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Our Growth Marketing team within the Consumer & Business group scales Coinbase's customer base and revenue through data-driven, full-funnel acquisition strategies across paid channels globally. As Performance Marketing Manager, Global, you'll own our performance marketing program, managing hundreds of millions in ad spend across paid social and mobile channels to drive new user acquisition at or above ROI targets. What you'll do: Own end-to-end global strategy and execution across paid social (Meta, TikTok, Snap, Reddit) and mobile user acquisition (mobile display) to hit aggressive new user acquisition and efficiency targets. Drive a rigorous testing and learning agenda across creatives, audiences, bidding strategies, and app store/landing experiences; translate results into scaled playbooks for global markets. Partner with Data Science and Analytics to design experiments, incrementality tests, and mobile measurement frameworks (MMM, SKAN, MMP-based) that connect paid social and mobile UA performance to downstream business outcomes. Lead platform relationships with ad platforms and mobile measurement partners, aligning on betas, measurement approaches, and joint growth plans to unlock new capabilities. Build and maintain performance dashboards and reporting for paid social and mobile UA spend, with clear visibility by geo, product, and channel; proactivel

About the role: We are seeking a skilled Senior HR Operations and Compliance Specialist to oversee a diverse functional scope covering HR infrastructure, benefit initiatives, payroll processes, HRIS administration, global mobility, and employee relations. This individual will manage critical operations with exceptional attention to precision, strong professional judgment, and a service-oriented mindset. In this role, you will collaborate with HR Business Partners, executive leadership, legal counsel, finance teams, and workforce members to maintain seamless, fully compliant HR functions. What you will do: Direct multi-state and multi-entity leave management programs, ensuring full compliance with applicable federal and state leave laws including FMLA, ADA, state-specific paid family and medical leave statutes, and any local leave ordinances. Be the focal point for comprehensive knowledge of federal, state, and local employment legislation, proactively ensuring organizational compliance and establishing policies and procedures that mitigate risk. Ensure the integrity and accuracy of HRIS data through systematic auditing, query execution, and timely updates; champion the development and maintenance of user procedures and operational documentation for HR systems. Own the end-to-end administration of global benefits programs — including medical, dental, vision, life insurance, and retirement plans — and lead the annual open enrollment process, including strategic communications, vendor management, and system enhancements. Drive global mobility and immigration strategy, providing expert counsel on visa pathways, compliance timelines, and status adjustments. Partner with key stakeholders to support multi-entity and multi-state payroll operations across ADP Workforce Now and Insperity, including payroll approvals, change processing, employee inquiries, and 401(k) funding; ensure full compliance with all applicable federal, state, and local regulations. Review and resolve t

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Integration Engineer Job Description We are seeking an experienced Integration Engineer to join our enterprise integration engineering team at PlayStation. We are responsible for delivering reusable, scalable, and loosely coupled integrations that simplify and automate business processes, improving user experience and data quality across the enterprise. As an Integration Engineer, you will design, develop, maintain and support integration solutions using MuleSoft and SnapLogic platforms. You will work across a wide range of integration use cases, applying modern integration patterns and best practices to connect systems across SaaS platforms, AWS-hosted COTS applications, cloud-native services, and bespoke on-premise systems. Working closely with global engineering and business teams across multiple time zones with a high degree of ownership and limited supervision. You will have strong and demonstrable experience of industry-standard integration design patterns and approaches, including implementing API-based real-time integrations, event-driven and pub-sub architectures, asynchronous request-response, and batch/data integrations patterns across multiple integration platforms. What you'll be doing: Integration Architecture & Design

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is at the forefront of the data and AI revolution - with a mission to help every company achieve its potential with data & AI. As part of our mission to enable every organization to achieve its full potential, the Snowflake Marketplace serves as the vibrant hub which enables customers to do more with data. We are building a platform that empowers organizations to seamlessly discover, access, and build with valuable datasets, cutting-edge applications, and intelligent AI agents. With the rapid growth of the Snowflake Marketplace , we are rethinking the architecture and reimagining the user experience to build a best-in-class product that scales to meet the demands of our global customer and partner ecosystem. We are looking for a Software Engineer who is passionate about creating exceptional user experiences and driving customer value. This is a high-impact role where you will have a direct impact on the product and the opportunity to grow your skills in a fast-paced, collaborative environment. AS A SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Design, develop, and deliver features across our full stack that have a direct impact on our customers and partners. Work closely with product managers, designers, and other engineers to deliver end-to-end features. Build ro

Staff Software Engineer - Frontend - New York City Datadog’s Staff Engineers are our technical leaders operating at the forefront of technology, building solutions that take us through at least our next five years of growth. They do this in three major ways: As individual contributors, they bring world-class technical abilities to deliver industry-leading systems in areas such as data visualization, virtual runtime profiling, and planet-scale streaming. As technical leaders, they bring experienced technical breadth and communication skills to tackle design and architectural problems spanning the organization, charting the right course, and then leading delivery. In both roles, they participate in the staff engineering community and help us learn from what the industry is doing and what we've built before, and so improving company-wide standards around software and systems engineering. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Use your expertise to design and deliver technology that will power the next generation of products Coach and develop engineers at various levels, from new university graduates to senior engineers with years of industry experience Leading redesigns of significant parts of the Datadog product and website Owning core customer experiences, including the first-time user experience. Who You Are: 10+ years of relevant engineering experience 4+ years of technical leadership experience, including both effective communication of complex concepts and experience coordinating across teams to ship critical products Running a high volume of experimentation and iteration cycles (A/B testing). Strong UI/UX intuition, adept at working closely with product design and

NetSuite Consultant at Plative, you support SaaS customers through NetSuite ERP implementations and platform optimizations. You configure and deliver scalable solutions for subscription-based businesses, working alongside senior consultants and project managers. This role requires close collaboration with customer stakeholders, project managers, developers, and cross-functional teams. You'll contribute across the project lifecycle, from discovery through deployment and post-implementation support, on one or more customer engagements at a time. Key Responsibilities Customer Collaboration Support NetSuite engagements for SaaS and subscription-based organizations Participate in discovery sessions and workshops to understand business processes and requirements Apply best practices for subscription billing, revenue recognition, and services delivery Build strong working relationships with customer stakeholders Solution Design & Business Analysis Translate business requirements into NetSuite configurations Document functional specifications, process flows, and solution details Support demonstrations, process walkthroughs, and end-user training NetSuite Implementation & Delivery Configure and customize NetSuite modules, including: Financials Suite Billing Advanced Revenue Management Suite Projects (PSA) Multi-Book Accounting Support delivery across one or more customer engagements Execute testing activities, User Acceptance Testing (UAT), and go-live readiness Work with technical teams to deploy customizations, workflows, and automation Integrations & Data Migration Support integrations between NetSuite and external platforms, including Salesforce, HubSpot, and Avalara Contribute to data migration planning, validation, and reconciliation Work with developers on custom integrations Required Qualifications 3-5 years of experience implementing and configuring NetSuite ERP solutions Working knowledge of: SuiteBilling ASC 606 Revenue Recognition Advanced Revenue Man

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the gross domestic product of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Benefits team is fundamental to the Stripe experience and directly supports our global workforce. The team ensures that our programs are competitive, clearly understood, and compliant with local regulations across 30 countries. We continually update our benefits strategy to meet the diverse needs of Stripe and Stripes. About the role The Benefits Program Manager plays a key role in shaping the strategy, execution, and user experience of our benefits programs. This role focuses primarily on benefits strategy and plan design, financial stewardship, vendor management, communications, the Stripe experience, and continuous improvement. This role is suited to someone who can think strategically while supporting the successful execution of day-to-day operations and our broader benefits strategy. What you’ll do Manage the full lifecycle of our benefits programs, including market research, benchmarking, plan design, vendor selection and management, annual renewals and negotiations, communications, administration, security reviews, and compliance. Monitor industry trends and regulatory changes, and recommend new or updated programs that align with Stripe’s business and Total Rewards strategy. Act as a subject matter expert and develop clear communication plans that help Stripes understand our programs. Serve as the primary point of contact for benefits vendors, brokers, and third-party administrators. Identify and evaluate pot

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Identity & Integrity organization is looking for software engineers. We are growing our team with people who want to build, improve and incorporate technologies that make the lives of our community more enriched and safe. As an engineer at Lyft, you'll collaborate with teams like product, data science, analytics, and operations on code that empower us to iterate quickly, while focusing on delighting our passengers and drivers. As a Software Engineer in the Identity team, your primary responsibilities will encompass: Lyft’s Login & Signup Experiences: Design and enhancement of our Multi-factor authentication (MFA) experiences. Optimization of verification funnels, including: Phone-based two-factor authentication (2FA) Email verification Identity provider single sign-ons (SSO) Overseeing session management and device validation. Developing OAuth client provisioning and related tooling. Account Security: Act as the frontline defense against fraudsters and phishers aiming to exploit rider and driver accounts through product vulnerabilities. Implement strategies to counteract risks posed by social engineering tactics. Scaling Core Services: Lead the maintenance and optimization of core microservices under the Identity team's purview, essential to Lyft’s diverse service offerings. Manage organizational structures and multi-user management systems. (RBAC, family accounts, AuthZ) Design solutions for high-stakes challenges such as: Preventing unauthorized driving. Thwarting abuse related to recycled phones and their numbers. Striking a balance between stringent customer verification and ensuring minimal user friction. Responsibilities Write well-crafted, well-tested, readable, maintainable code Promote appropriate tech and engineering best practices Implement identity and security protocols to se

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt Benefits is a rapidly growing B2B business at Wolt, with a clear mission: to bring the same great user experience that Wolt is known for to business users around the world. Through Wolt’s established delivery network and a wide range of restaurant and retail partners, Wolt for Work helps companies support their employees wherever they work, strengthen team connections, and simplify the way they run office and team events. As we continue to scale, we are looking for a hands-on Enterprise Sales Manager to join our journey and help accelerate Wolt Benefits’s growth in Israel. This role sits at the heart of our expansion efforts, combining strategic enterprise sales with a strong execution mindset and close collaboration across teams. What you’ll be doing In this role, you will take full ownership of the enterprise sales acquisition process and play a key role in expanding Wolt Benefit’s footprint among large and complex organizations. Day-to-day in this role you’ll: Own the full end-to-end enterprise sales funnel, from prospecting to closing new business. Identify and engage target enterprise and corporate customers, building strong relationships with key decision-makers. Act as a trusted problem-solver for prospective clients, working closely with i

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role and Responsibilities Design, develop, configure, and support ServiceNow platform solutions with a primary focus on ESG Management, Health & Safety Incident Management, and Audit Management. Configure and enhance ESG capabilities including Metric Definitions, Data Collection, ESG Reporting, Disclosure Frameworks, Goals & Targets, Attestations, and Sustainability Program Management. Develop and support Health & Safety processes including Incident Reporting, Investigations, Corrective Actions, Safety Observations, Hazard Management, and Regulatory Reporting. Configure and enhance Audit Management capabilities including Audit Planning, Audit Engagements, Findings, Recommendations, Action Tracking, and Remediation Management. Develop workflows, integrations, APIs, dashboards, reports, workspaces, and automation solutions using ServiceNow platform capabilities. Leverage AI-powered capabilities such as Now Assist, AI Search, Predictive Intelligence, and workflow automation to improve user experience and operational efficiency. Collaborate with business stakeholders to translate requirements into scalable and maintainable ServiceNow solutions. Support testing, deployments, upgrades, troubleshooting, performance optimization, and production support activities. Create and maintain technical documentation, knowledge articles, and solution design artifacts. Qualification / Requirements 3-5 years of hands-on Serv