User Escalation Specialist Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Associate Product Designer (APD), your journey begins with a 21-month rotational program designed to give you hands-on experience across our platform, with supportive mentorship. You’ll tackle complex, real-world design challenges with cross-functional partners across engineering and product management, creating meaningful products and features that directly impact millions of users every day. Applications for this position will close on Friday, October 30th at 5 PM PST. You Will: Conduct user research and usability testing to deeply understand user needs, behaviors, and motivations. Apply learnings and best practices to design systems, prototyping tools, and accessibility to projects across our platform. Advocate for our community of players and creators, solving user challenges while maintaining a high bar for quality and consistency throughout the design process. Receive ongoing mentorship, feedback, and professional development opportunities for growth as a product designer. You Are: Pursuing or possessing an undergraduate/graduate degree in Design (i.e., UX/UI, Interaction, Motion, Graphics, Typography, Web, or Product) or a related field. Proficient in design and prototyping too

In 2026, we launched Computer, the defining product for the new era of agentic AI. We’ve scaled beyond the millions of people using Perplexity every day for research, shopping, investing and curiosity into a new paradigm of using AI to transform knowledge into action. Product Managers at Perplexity work closely with design and engineering, focusing on the native mobile experiences that bring agentic AI and search into people’s everyday lives. The ideal candidate should have strong communication and writing skills, the ability to envision innovative technology, and a willingness to reimagine work to be more efficient and creative. Ideal candidates have deep experience building exceptional mobile products: in the application, please highlight the mobile apps or platform experiences you are most proud of shipping. The Role The Mobile Apps team owns the end-to-end Perplexity experience across iOS and Android. This includes how users discover and onboard into the product, search and take action on the go, use voice, camera, notifications, widgets, and other native capabilities, manage subscriptions and preferences, and return to ongoing work across devices. You will identify the highest-leverage mobile user problems, translate them into clear product direction, and partner closely with design, engineering, data science, and research to deliver experiences that feel fast, intuitive, cohesive, and dependable. This role requires strong product judgment, deep user empathy, analytical rigor, fluency in mobile platform constraints and opportunities, and an exceptional eye for detail. What You'll Do Anticipate opportunities for innovation and value in how people use AI on mobile. Envision new mobile experiences and deliver a long-term vision across iOS and Android. Understand the levers for mobile product-led growth, engagement, and retention. Work closely with engineering and design to align product expectations with native platform capabilities and constraints. Work with rese

In 2026, we launched Computer, the defining product for the new era of agentic AI. We’ve scaled beyond the millions of people using Perplexity every day for research, shopping, investing and curiosity into a new paradigm of using AI to transform knowledge into action. Product Managers at Perplexity work closely with design and engineering, focusing on the foundational AI capabilities that make our products more powerful, extensible, collaborative, and useful. The ideal candidate should have strong communication and writing skills, the ability to envision innovative technology, and a willingness to reimagine work to be more efficient and creative. Ideal candidates have a passion for turning frontier AI capabilities into coherent products: in the application, please highlight the AI systems, platforms, or workflows you are most interested in advancing. The Role The AI Capabilities team owns the product structures that turn intelligence into repeatable, composable experiences. This includes Skills that teach Computer how to work, collaboration that helps people and agents build together, artifact generation that turns ideas into polished outputs, and Projects that organize context, knowledge, and ongoing work. You will take these capabilities to the next level by identifying the highest-leverage user and platform problems, translating them into clear product direction, and partnering closely with design, engineering, data science, and research to deliver experiences that feel powerful, understandable, extensible, and dependable. This role requires strong product judgment, deep user empathy, analytical rigor, fluency in agentic systems, and an exceptional ability to turn technical primitives into products people can use. What You'll Do Anticipate opportunities for innovation and value in reusable, composable AI capabilities. Envision and deliver a long-term vision for Skills, collaboration, artifact generation, and Projects. Understand the levers for capability discover

In 2026, we launched Computer, the defining product for the new era of agentic AI. We’ve scaled beyond the millions of people using Perplexity every day for research, shopping, investing and curiosity into a new paradigm of using AI to transform knowledge into action. Product Managers at Perplexity work closely with design and engineering, focusing on the core agentic and search experiences. The ideal candidate should have strong communication and writing skills, the ability to envision innovative technology, and willingness to reimagine work to be more efficient and creative. Ideal candidates have a passion in a particular industry that they are domain experts in: in the application please highlight which industry you are most interested in innovating. The Role The Core Experience team owns the foundational interactions that define how people use Perplexity every day. This includes how users begin and continue work, understand what the product is doing, navigate and find what they need, manage their context and preferences, collaborate with others, and return to ongoing work across platforms. You will identify the highest-leverage user problems, translate them into clear product direction, and partner closely with design, engineering, data science, and research to deliver experiences that feel fast, intuitive, cohesive, and dependable. This role requires strong product judgment, deep user empathy, analytical rigor, and an exceptional eye for detail. What You'll Do Anticipate opportunities for innovation and value in enterprise industries. Envision new experiences and deliver a long-term vision. Understanding of levers for product-led growth and retention. Work closely with engineering and design to align product expectations and capabilities. Work with research to evaluate and steer nondeterministic models into the high value outcomes for users. Have conviction to make difficult product decisions in the face of uncertainty. Develop a deep understanding of user need

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-(--sticky-padding-top)" data-turn-id="f92394a5-57e4-4d3f-8c5e-2d1233dda7f6" data-turn-id-container="f92394a5-57e4-4d3f-8c5e-2d1233dda7f6" data-testid="conversation-turn-5" data-turn="user"> *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:c176969d-52a3-4b91-b1ff-714314f83603-3" data-turn-id-container="request-WEB:c176969d-52a3-4b91-b1ff-714314f83603-3" data-testid="conversation-turn-6" data-turn="assistant"> Wolt ist im August 2020 in Deutschland gestartet und hat zunächst Kund:innen in Berlin mit großartigen lokalen Restaurants verbunden. Seitdem haben wir uns zu einer führenden Plattform für lokalen Handel entwickelt – und bringen heute alles von Lebensmitteln und Drogerieartikeln über Blumen und Home-&-Living-Produkte bis hin zu Unterhaltungselektronik direkt an die Haustür unserer Kund:innen. Jetzt ist ein besonders spannender Zeitpunkt, Teil unseres Retail-Teams zu werden. Wolt wächst in Deutschland rasant und ar

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. Join our team Join Customer Insights Engineering, a team dedicated to building the next generation of artificial intelligence-powered products that help GoDaddy better understand and serve millions of customers worldwide. As a Software Engineer, you'll work across the artificial intelligence stack, developing intelligent applications, application programming interfaces, and user experiences that transform customer data into actionable insights. You'll help build products powered by large language models and artificial intelligence that uncover growth opportunities, improve customer experiences, and influence key GoDaddy products, including Airo, Domains, Email, and SSL. What you'll get to do... Build and deploy artificial intelligence agents and intelligent applications that solve real customer and business challenges Design, develop, and maintain scalable backend services and application programming interfaces that power artificial intelligence-driven experiences Develop full-stack solutions, contributing to both user-facing experiences and backend systems Integrate large language models, artificial intelligence services, data platforms, and external application programming interfaces to create end-to-end solutions Collaborate closely with engineers, product managers, and cross-functional partners to deliver high-impact features and

Strata Information Group (SIG) is a trusted leader in higher ‑ education technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, cybersecurity, and strategic advisory services. As a long ‑ standing and deeply embedded partner within the higher ‑ education sector, SIG brings together technical depth, operational insight, and a culture rooted in integrity, collaboration, and exceptional client service. Our heritage is built on hands ‑ on expertise, genuine relationships, and a commitment to delivering value with humility and excellence—values that continue to define us as we scale. Full Stack Engineer – Higher Ed Platforms Node.js / React · Client-facing designation: Technical Consultant Location: Pune, India (Hybrid) Reports To: Lead – India Center of Excellence Employment Type: Full-time (engaged through SIG’s Employer of Record in India) Experience: 3–5 years Working Hours: Flexible, with 3–4 hours of daily overlap with US Eastern morning About SIG Strata Information Group (SIG) is a US-based leader in higher-education technology consulting. We help colleges and universities modernize the systems that run their institutions — student information, HR, and finance — through ERP/SIS implementation, integration, digital transformation, CRM, and cybersecurity work. We are building our first engineering Center of Excellence in Pune. This is a founding-team role. You will not be joining a large delivery pool with a fixed process — you will help set how this team builds. The Role This is a software engineering job. You will spend most of your time writing and shipping code. You will take functional specifications and turn them into working software across three areas: application integrations, Experience Card development for user-facing functionality, and workflow automation using Ellucian’s workf

About the job Make the systems behind Graphcore’s product information work better, stay controlled, and remain trusted. You’ll administer and improve our PLM (Product Lifecycle Management) system, with responsibility for document management and the standards portal. Your work will keep product information accurate, traceable, accessible, and aligned with controlled documentation across Graphcore. You’ll configure workflows, permissions and system controls. You’ll also support users, resolve issues, and help deliver system updates and improvements. This role offers broad exposure across engineering, quality, manufacturing, and supply chain, with real ownership of business-critical systems. The team and culture You’ll join Configuration Management within Manufacturing Operations. The team keeps critical engineering data and controlled documents accurate, traceable, and effectively managed. What we’re looking for Essential Hands-on experience administering PLM, document management, operational, or other business-critical systems. Understanding of product data, revisions, engineering change, release control, workflows, and governance. Strong capability in user administration, access control, issue resolution, data quality, and controlled information management. Experience supporting engineering, manufacturing, quality, supply chain, or similar technical and operational teams. Ability to manage competing priorities independently, with strong attention to detail and clear stakeholder communication. Desirable Experience with Arena PLM, Cognidox, Accuris, system integrations, reporting, upgrades, or data migrations would be valuable. Experience of BOM (Bill Of Materials) structures. Benefits Unlimited annual leave Up to 5% matched pension Phantom equity – share in Graphcore’s success True flexibility in how and where you work Office spaces designed for collaboration Free food and an on-site barista Health cash plan Income protection Life assurance Along with other benefits

At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. About the Role We're hiring a Product Manager, Interoperability to define how project44 connects to the syste

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Security EDR Workflows team is in charge of building core capabilities that power Elastic Defend management experience. Our focus is on delivering policy configuration and management capabilities, Elastic Defend and third party providers response actions as forensics capabilities through OSquery. The team is leading XDR key expansion to our SIEM foundations and enhancing user experience in onboarding and managing our security product. As a Software Engineer on the Security EDR Workflows team, you will help build workflows and user-facing capabilities that get to our Elastic Defend agent to protect and respond against security threats. You’ll collaborate closely with other security engineering teams, as well as with product and design, to deliver robust, high-scale features used by security practitioners around the world. You’ll be using AI to quickly understand and solve problems. What You Will Be Doing You’ll implement features that power Elastic Defend user interface capabilities. You’ll contribute to the architecture of Elastic Defend management and response actions framework along with OSquery forensics capabilities. You’ll develop scalable, high performance systems within the Elastic ecosystem. Write production-grade code in Typescript/Node JS (and potentially other languages) as part of high-quality, well-tested

About the opportunity Empower retail investors by turning complex wealth-building tools into seamless, intuitive customer experiences. Our Investments team exists to help everyday people build a better relationship with their money and achieve long-term financial stability. We build accessible, transparent, and compliant investment products - spanning stocks, ETFs, crypto, and managed portfolios - that make wealth creation effortless for millions of users. As a Product Manager on the Investments team, you will take end-to-end ownership of key capabilities and results across one of our core Wealth building verticals. Working at the intersection of UX, product strategy, and financial engineering, you will translate complex market mechanics and regulatory requirements into simple, engaging products. You won't be managing features in isolation - you will act as the central operational node, bringing together engineering, design, compliance, legal, and external B2B partners to ship impactful, scalable products safely and swiftly. You will join an ambitious team with direct impact, high autonomy, and clear runway to drive meaningful product outcomes from day one. In this role, you will: Own a team’s Roadmap: Take full product ownership of the team’s scope, translating strategic priorities into well defined roadmaps and outcomes. Drive execution grounded in evidence: Drive the product development lifecycle for new and existing Investments features—from initial user research and technical scoping to engineering delivery, go-to- market strategy, and post-launch iteration. Navigate Complex Ecosystems : Act as the central node between engineering, design, compliance, and legal teams to safely and swiftly bring scalable products to market while adhering to strict regulatory requirements. Build Stakeholder relationships: Working closely with other teams is a fundamental aspect of the success you can have as a product manager. Building relationships with other team pl

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Security EDR Workflows team is in charge of building core capabilities that power Elastic Defend management experience. Our focus is on delivering policy configuration and management capabilities, Elastic Defend and third party providers response actions as forensics capabilities through OSquery. The team is leading XDR key expansion to our SIEM foundations and enhancing user experience in onboarding and managing our security product. As a Senior Software Engineer on the Security EDR Workflows team, you will help design and build workflows and user-facing capabilities that get to our Elastic Defend agent to protect and respond against security threats. You’ll collaborate closely with other security engineering teams, as well as with product and design, to deliver robust, high-scale features used by security practitioners around the world. What You Will Be Doing You’ll design and implement features that power Elastic Defend user interface capabilities. You’ll build and evolve APIs that allow our product to interact with Elastic Defend data. You’ll contribute to the architecture of Elastic Defend management and response actions framework along with OSquery forensics capabilities. You’ll develop scalable, high performance systems within the Elastic ecosystem. You’ll own the reliability, observability and operational health of ou

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Security EDR Workflows team is in charge of building core capabilities that power Elastic Defend management experience. Our focus is on delivering policy configuration and management capabilities, Elastic Defend and third party providers response actions as forensics capabilities through OSquery. The team is leading XDR key expansion to our SIEM foundations and enhancing user experience in onboarding and managing our security product. As a Software Engineer on the Security EDR Workflows team, you will help build workflows and user-facing capabilities that get to our Elastic Defend agent to protect and respond against security threats. You’ll collaborate closely with other security engineering teams, as well as with product and design, to deliver robust, high-scale features used by security practitioners around the world. You’ll be using AI to quickly understand and solve problems. What You Will Be Doing You’ll implement features that power Elastic Defend user interface capabilities. You’ll contribute to the architecture of Elastic Defend management and response actions framework along with OSquery forensics capabilities. You’ll develop scalable, high performance systems within the Elastic ecosystem. Write production-grade code in Typescript/Node JS (and potentially other languages) as part of high-quality, well-tested

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Security EDR Workflows team is in charge of building core capabilities that power Elastic Defend management experience. Our focus is on delivering policy configuration and management capabilities, Elastic Defend and third party providers response actions as forensics capabilities through OSquery. The team is leading XDR key expansion to our SIEM foundations and enhancing user experience in onboarding and managing our security product. As a Software Engineer on the Security EDR Workflows team, you will help build workflows and user-facing capabilities that get to our Elastic Defend agent to protect and respond against security threats. You’ll collaborate closely with other security engineering teams, as well as with product and design, to deliver robust, high-scale features used by security practitioners around the world. You’ll be using AI to quickly understand and solve problems. What You Will Be Doing You’ll implement features that power Elastic Defend user interface capabilities. You’ll contribute to the architecture of Elastic Defend management and response actions framework along with OSquery forensics capabilities. You’ll develop scalable, high performance systems within the Elastic ecosystem. Write production-grade code in Typescript/Node JS (and potentially other languages) as part of high-quality, well-tested