User Escalation Specialist Jobs

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Staff Software Development Engineer to join our team. This is a Santa Clara, CA role, reporting to the Director, Software Development Engineering in the Zero Trust Exchange department. We are hiring a Senior Staff Software Development Engineer to drive the evolution of our Client Connector Agent (CCA), a critical Windows client that provides secure connectivity, tunneling, and session management across enterprise and VDI environments. In this role, you will own core service-layer components including RPC, user session handling, and data pipelines to ensure CCA remains performant, scalable, resilient, and maintainable. What you’ll do (Role Expectations) Design and implement features across the CCA service, user-mode UI, and supporting subsystems including the RPC server, session handler, data handler, and tunnel telemetry Diagnose and fix complex production issues such as service crash

About the Team The Safety Systems org is responsible for various safety work to ensure our best models can be safely deployed to the real world to benefit the society and is at the forefront of OpenAI's mission to build and deploy safe AGI, driving our commitment to AI safety and fostering a culture of trust and transparency. The Safety Engineering team builds the platforms and tools that make OpenAI’s models safe to use in the real world. We partner closely with researchers, product teams, and policy to turn safety ideas into reliable, scalable systems: measuring risk, enforcing safeguards, and continuously improving how models behave in production. Our work sits at the intersection of product engineering, data, and AI, and directly shapes how millions of people experience OpenAI’s technology. About the Role We’re looking for a self-starter engineer who loves building products in an iterative, fast-moving environment—especially internal tools that unlock real-world impact. In this role, you’ll build full-stack tooling for our Safety Systems teams that directly improves the safety and reliability of OpenAI’s models, including in sensitive areas like mental health and other vulnerable-user protections. Your work will increase the team’s velocity in identifying and fixing safety issues and help tighten the feedback loop between policy, data, and the model training cycle. In this role, you will: Own the end-to-end development of internal tools that help improve the safety of OpenAI’s models (with a focus on areas like mental health and other vulnerable-user protections) Partner closely with Safety Systems researchers, engineers, and model policy creators to understand workflows, pain points, and requirements—and translate them into durable product solutions Build full-stack experiences to support core model policy workflows, such as labeling and inspecting data, analyzing and reviewing failure cases, and surfacing insights for iteration Optimize internal applications f

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Cortex Code is Snowflake’s coding agent for building with data. It ships inside the platform that thousands of the world’s largest enterprises — including a large share of the Forbes Global 2000 — run their data on, which means the quality of this agent is felt by the data teams behind a meaningful slice of the global economy. We are taking coding agents from impressive demos to tools Data Science and Engineering teams depend on every day, and we hold them to a rigorous, public bar. See our data engineering agent benchmark . About the Role This is a measurement-first role that owns the quality and efficiency of Cortex Code end to end: how good the agent is, how much it costs to run, and how reliably it behaves in production. You will take agents from research capability to real, measurable user value — turning fuzzy “the agent feels worse” signals into hard metrics, running the experiments that move them, and shipping the changes that stick. You will work on a small, high-powered modeling and infrastructure team where your work reaches every developer building on Snowflake. What you will do in this role Take agents from prototype to production: design and refine agent behaviors for real coding and data-engineering workflows, and make them reliable enough to depend on. Own a

About the Role As an Account Director for Higher Education in AMER, you will own strategic relationships with colleges, universities, and higher education systems as they move from AI experimentation to responsible, institution-wide transformation. You will work with presidents, provosts, CIOs, CTOs, academic and administrative leaders, researchers, security teams, and procurement stakeholders to define priority use cases, build the technical and governance foundation for deployment, and translate institutional goals into a multi-year AI transformation roadmap. You will own the commercial and customer journey end to end—from territory strategy, pipeline creation, and executive alignment through evaluation, procurement, deployment, adoption, consumption, value realization, and expansion. This is a deeply technical, consultative sales role. You will be expected to understand AI capabilities and limitations, integration patterns, data governance, privacy, security, and change management; partner effectively with technical experts; and remain accountable for measurable customer and revenue outcomes after signature. In this role, you will: Own and execute the AMER higher education territory and account strategy, prioritizing institutions where OpenAI can support meaningful, responsible, and scalable transformation. Create pipeline and lead complex, multi-threaded new-business and expansion opportunities from first engagement through procurement, deployment, adoption, and value realization. Engage credibly with presidents, provosts, CIOs, CTOs, academic leaders, researchers, administrators, security teams, legal, procurement, finance, and end-user champions. Lead cross-functional pursuit and account teams across Solutions Engineering, Customer Success, Product, Research, Security, Legal, and other functions to design evaluations, pilots, technical validation, executive business cases, production deployments, and adoption plans. Translate AI model and platform capabilities

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role At HP IQ, our Cloud Services team builds the cloud foundation that supports and extends our innovative hardware products. We develop integrated cloud-based solutions that enhance functionality, improve performance, and deliver seamless user experiences across devices. By working closely with our engineering, machine learning, and infrastructure teams, we ensure every component operates together as a cohesive system. Through this collaboration, we power next-generation AI-driven devices—creating smarter, more connected, and highly reliable products for our users. What You Might Do Collaborate with cross-functional teams including hardware, AI, and platform engineering to develop, test, and operate integrated cloud services. Contribute to projects involving AI assistants, conference room devices, and more. Work independently and collaboratively to solve complex problems and deliver high-quality software. Communicate effectively across teams to ensure alignment and successful project delivery. Essential Qualifications: Currently pursuing a Master's or PhD degree in Computer Science or re

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role HP IQ’s Security Team is creating something the world has never seen before. We are attempting something truly impactful — innovating at the deepest levels of hardware and launching a service that will inspire users to experience computing in an entirely new way. Privacy and security are not just priorities; they are fundamental to our product and essential to our success. What You Might Do We are seeking a software engineering intern ready to take on the challenge of securing users’ devices, users’ data, and HP IQ’s infrastructure. We see security as the key to accomplishing what other companies cannot. If you thrive at balancing exceptional user experiences with strong security, this is the place for you. Essential Qualifications Pursuing a degree (Bachelors or Graduate) in Computer Science or related technical field Strong software engineering skills Ability to thrive in a collaborative environment Interest in privacy & security Interest in product design & development Experience with C, C++, Java or Python Preferred Skills An understanding of security concepts

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ’s Device Experiences team is focused on building innovative, user-facing software experiences across Windows client devices and emerging hardware-software platforms. The team works at the intersection of software, hardware, and AI, exploring new ways these technologies can come together to create intuitive and meaningful product experiences, including emerging health-focused initiatives. As an intern, you’ll have the opportunity to contribute to next-generation projects, collaborate across disciplines, and help bring new experiences from early concepts and prototypes to working solutions. What You Might Do Contribute to the foundational building blocks of our frameworks, helping create intuitive, responsive, and enjoyable user experiences. Collaborate closely with designers and engineers to prototype, iterate on, and bring new interactions and product experiences to life. Tackle challenging technical problems, identify tradeoffs and constraints, and communicate issues, needs, and potential solutions clearly across the team. Explore and develop new interaction models by connectin

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play Build the secure, scalable systems that power Mindbody’s wellness platform—helping studios thrive and consumers stay connected to what moves them. Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. Design and develop backend services and APIs that are robust, maintainable, and user-friendly. Champion engineering excellence through practices like automated testing, thoughtful code reviews, and effective monitoring. Push for simplicity and eliminate unnecessary complexity, all while delivering reliable, high-quality software that delights users. Contribute to architecture decisions and help shape how microservices interact across a growing, service-oriented ecosystem. Lead with curiosity—seeking feedback, learning from diverse perspectives, and mentoring others along the way. Drive positive change, culture, and collaboration on a team that values autonomy and impact. Experience You Bring Proficiency in .NET Senior-level experience developing backend systems for large-scale platforms. Experience a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team: Web Presence & Platform (WPP) is organized into two pillars: Platform and Presence . The Platform pillar builds internal systems, tooling, and infrastructure to support the web. The Presence pillar owns Stripe’s public-facing storytelling across stripe.com , including our homepage, product landing pages, industry and solutions pages, and other high-impact go-to-market surfaces. Together, we shape how millions of people understand what Stripe is and what it can do for them. Designers on the Presence team work at the intersection of craft and impact—balancing clarity, polish, and systems thinking with strategic storytelling and experimentation. We collaborate closely with engineering, marketing, content, and product to deliver work that is not only beautiful, but measurably moves the business. What you’ll do As a Designer on the Presence team, you'll contribute to the strategy and execution of Stripe’s most visible web surfaces. You’ll design new product pages, evolve storytelling for specific industries or audiences, and refine reusable patterns that make it easier to scale exceptional work across stripe.com. This is a high-impact role for a thoughtful, collaborative designer who deeply values visual craft, user clarity, and iteration. We’re looking for someone who’s excited to operate at the intersection of storytelling, systems, and scale—and who takes pride in the pixels. Your work will directly shape how millions of use

About the Team Meesho is on a mission to enable 100 million businesses to succeed online. With your help, we can go beyond!We’re making e-commerce accessible for tier-2+ markets who are new to e-commerce and have almost never transacted online before Our Design team is as diverse as our users. Today, the team comprises of 30 Designers – including Interaction and Visual Designers As Product Designer, you’ll be part of a team solving unique problems, one that’s mostly untouched by other e-commerce players. But wait, there’s more! We’re individuals who are obsessed with our users. We empathise. We solve at grassroots levels. We’re breaking all the barriers -- be it language, literacy, culture, or technology💪 But wait, there’s more! We’re individuals who are obsessed with our users. We empathize. We solve at grassroots levels. We’re breaking all the barriers -- be it language, literacy, culture, or technology:muscle: If you’re someone who wants to work at a place that creates massive impact, then join us. About the Role Passionate about Design? Find deep-diving into data exciting? Then you might be our next Product Designer🤩 As a Product Designer, you’ll define user goals, scenarios, benefits, and flows as well as own end-to-end experiences from a design perspective. You’ll work closely with Product, Business, Data and Engineering teams to create delightful and impactful experiences for our users. In this role, you’ll break down complex tasks by understanding customer and business needs and translate them into easy to use, intuitive and delightful designs. Your end goal will be to find ways to improve processes to enhance experiences for customers. You'll be able to quickly communicate your decisions and solutions verbally as well as through sketches, user flows, wireframes, hi-fi mocks and functional prototypes.

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: The Data Analytics and Transformation team encompasses the Data Engineering, Semantics, Data Science, Strategic Intelligence and Business Transformation functions. The team provides analytic support and a strategic perspective to the different business functions within Celonis to enable them to make evidence-based decisions. We deliver actionable insights by collecting, organizing and interpreting data about user journeys, product telemetry, incidents, infrastructure utilization, sales motions, and everything else happening in Celonis. We transform data into analytic assets by conducting exploratory analysis, identifying outliers, validating hypotheses, building statistical models, quantifying risk; communicating findings through well crafted stories and critical recommendations. The Role: As a Staff Data Engineer in the Data Analytics and Transformation team, you will play a key role in defining and building the analytic infrastructure that will enable strategic and tactical decision making in a hyper growth environment. As one of the most senior technical experts on the team, you will provide technical leadership to design, build and maintain a data ecosystem for analytic needs. You will spearhed the implementation of th

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: The Data Analytics and Transformation team encompasses the Data Engineering, Semantics, Data Science, Strategic Intelligence and Business Transformation functions. The team provides analytic support and a strategic perspective to the different functions within Celonis to enable them to make evidence-based decisions. We deliver actionable insights by collecting, organizing and interpreting data about user journeys, product telemetry, incidents, infrastructure utilization, sales motions, and much more. We transform data into analytic assets by conducting exploratory analysis, identifying outliers, validating hypotheses, building statistical models, quantifying risk; communicating findings through well crafted stories and critical recommendations. The Role: As a Data Scientist in the Data Analytics and Transformation team, you will play a key role in developing and communicating data-driven insights that will help with strategic and tactical decision making in a hyper growth environment. You will be using your analytical and data science skills to create and fine tune statistical and machine learning models, carry experimentation, build with foundation models - RAG, agents, evals and communicate findings to engineers, m

Salary Range: PLN 350,700 - 474,400 PLN Subject to alignment to the responsibilities and duties of the role About the job Help Graphcore’s Frameworks engineers in Gdańsk build the tools that make our hardware easier to use. Reporting to the Director of Frameworks, you will lead engineers contributing to our PyTorch and Triton teams. You will support their development, clarify priorities and keep feedback flowing across locations. This role blends people leadership with real technical ownership. You will contribute to PyTorch, Triton or related Frameworks work through design, implementation, review, debugging, testing or performance analysis. You will help engineers deliver high-quality work while staying fully connected to their teams. It is a rare chance to shape both software outcomes and engineering culture at a growing site. The team and culture Frameworks makes Graphcore hardware work seamlessly with the tools machine learning engineers and researchers use. The team builds PyTorch support, an out-of-tree Triton backend, framework integrations, runtime components, kernels, tests, performance tooling and user documentation. Work happens across locations, so clear writing, shared context and constructive challenge matter. You will help Gdańsk engineers stay close to technical leaders, team priorities and the decisions shaping delivery. People are trusted to take responsibility, speak up and move with purpose. The team values learning, maintainability, performance, ease of use and thoughtful collaboration with open-source communities. What we’re looking for Experience managing and developing software engineers, including coaching, feedback, performance management and career development Strong software engineering capability, with professional experience in C++ and Python Clear written and verbal communication in English and Polish, especially when explaining complex technical context Ability to build alignment across teams, locations and disciplines P

Location Details: Pune At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join Our Team GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. Our Domains Investor team is looking for a senior software engineer to join us in building and improving the Domain Investing experience at GoDaddy. As a senior software development engineer, you will work in a scrum team assisting with user stories for a full stack, customer-facing product team responsible for GoDaddy's aftermarket domain services. We are seeking to scale out our services globally and make them as mobile responsive as possible. What you'll get to do... Contribute to building and improving backend services and APIs for GoDaddy’s domain investing platform Support development of responsive, customer-facing features, with opportunities to work across the full stack Write scalable, reliable, and cloud-ready code following engineering best practices Participate in debugging and solving well-defined technical problems within the team’s scope Collaborate in an Agile environment, contributing to testing (unit/functional) and iter

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Description: project44 is looking for a Senior Software Engineer 1 - Backend to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how