User Escalation Specialist Jobs

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Responsibilities: Experience in developing sales and channel strategies, preparing proposals and quotes, and presenting security solutions Ability to map SonicWall’s value propositions into a partner's strategic priorities to create compelling events for their sales force Ability to develop and execute a joint business plan with partners that maps out quota achievement strategies and tactics Provide reliable Partner forecasts on a monthly, quarterly and annual interval Actively develops solid, qualified and healthy Partner sales pipeline and meet quota expectations Maintains strong partner (distributors and resellers) relationships Manage and Maintain End User Relationships. Identifies creative incentives and opportunities to increase sales Serve as a subject matter expert of SonicWALL’s products and services Manage all territory strategic partnership engagements including but not limited to partner annual plans, QBRs Requirements: Existing strong relationships within enterprise customer and channel accounts Demonstrable enterprise channel sales experience in th

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is building the economic engine for AI – and it’s working. Today, 88% of the Forbes AI 50 are building on Stripe (and most of the remaining 12% are pre-monetization). The AI GTM team is focused on helping AI-native businesses monetize and scale. We're in a unique position—partnering with the world's most ambitious AI companies (like OpenAI, Anthropic, ElevenLabs, and NVIDIA) to help them grow. This is one of the fastest growing parts of the business, and we need more great people to help us continue to accelerate. What you'll do As a Sales Manager on the AI GTM team at Stripe, you will leverage your sales leadership and product expertise to drive growth through new and existing strategic AI customers. Reporting to the Chief Revenue Officer of AI, you will lead a team of Account Executives responsible for expanding Stripe's relationship with some of the most important AI companies in the world—across payments, billing, and beyond. You will be instrumental in leading in-depth product discussions with customers, developing consultative and solution-based sales strategies, and building deep knowledge of the AI industry and its unique monetization challenges. You will collaborate closely with Product, Marketing, Product Marketing, and User Operations teams to develop and execute against our go-to-market strategy. Responsibilities Develop the long-term vision for a growing AI GTM team and scale day-to-day operations. Lead and mana

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher, you'll immerse yourself deeply in understanding these problems, and own the research strategy for one of Zocdoc's two core user groups: the patients searching for care, or the practices delivering it. You'll report to the Director of Research and partner with Product, Design, Brand, Marketing, and Data Science leadership to proactively shape product strategy. You'll set the bar for high quality strategic quantitative and qualitative research that cuts across product teams and shapes the product roadmap. You'll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives. Your work will span th

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Shape the future of Roblox’s virtual economy. The Economy ML team is building the machine learning backbone that powers Roblox’s Marketplace, Developer Monetization, and Payments ecosystems. From intelligent pricing and personalized storefronts to dynamic layout optimization and avatar understanding, we’re reimagining how the Roblox economy drives user engagement, monetization, and creator success at scale. As a Senior Software Engineer (Data Systems), you will architect, build and deploy high-scale, reliable real-time and batch data systems for personalization, search and recommendation across various product surfaces in Marketplace, Developer Monetization and Payments. You will be involved in key data projects from architecting event taxonomies and logging interfaces to real-time feature serving across multiple search and recommendation surfaces. What You’ll Do Act as data engineer for Economy ML, setting standards for batch vs streaming feature pipelines, table design, observability, and documentation used across the Economy group. Work as a hands-on contributor on our data systems to power content recommendation, search and personalization across Economy product surfaces. Pa

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is looking for a Senior Staff Software Engineer to take on a critical role in defining and leading technical excellence across core consumer experiences at Affirm, starting with Marketplace and Search. You’ll collaborate with engineering leaders, create and implement technical strategy across full-stack teams, and coordinate closely with stakeholders to build scalable, reliable, and high-performing solutions. You'll help shape best practices, guide architectural choices, and drive the successful delivery of critical initiatives. This role requires a high level of technical ability, leadership and project management skills, strong cross-functional communication, and a customer-first mindset. You will be responsible for building and developing the technical strategy to unlock large-scale product features, building trust and accountability, and upholding technical excellence for our Marketplace domain within our engineering org. The Marketplace domain is the main pillar of our core consumer strategy, driving the user journey across the Affirm ecosystem on iOS, Android, and Web platforms. The teams span across multiple products and areas to engage and provide value to our customers, starting with the initial landing page and Search, which expands into the various product offers and journeys a user can embark on with Affirm. What You'll Do Lead the vision – Define the technical direction, long-term technical roadmap, and strategic initiatives in Marketplace, Search, Ads Platform, and App Experiences Work closely with stakeholders across all teams at Affirm to champion and implement technical excellence in conjunction with business results across all consumer facing experiences Create and influence a strong ownership culture across teams, with high accountability and investment

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking. ROLE RESPONSIBILITIES We are currently seeking Senior Consultants to support and drive the growth of our Data and AI practice. This is an exciting opportunity to be a leader, in a growing team of data practitioners, where you will be initiating and implementing cutting-edge data & analytics programmes for top-tier Financial Services clients. This project is with a leading Corporate & Investment Bank as a Product Owner for digital mobile and payments project . KEY RESPONSIBILITIES Act as the Product Owner in shaping and delivering digital payment and mobile banking solutions, ensuring alignment with business objectives and customer needs. Contribute to product roadmap execution, feature prioritisation, and product strategy across payments and mobile banking initiatives. Gather and analyse business requirements from key stakeholders, translating customer and business needs into clear product requirements and user stories. Work closely with Engineering, Design, Risk, and Operations teams to deliver end-to-end product enhancements and ensure a seamless customer experience. Collaborate with stakeholders across business, technology, and regional teams to drive product adoption, address customer feedback, and continuously improve product performance. SKILLS & EXPERTISE At least 5 years' experience in product management , business analysis, consulting, or fina

Join Thoughtworks at the beginning of our next chapter in the Middle East. KSA and the UAE are strategic growth markets for us, fueled by ambitious national agendas around AI, digital government, data, and economic transformation, such as Vision 2030. We are looking for an experienced Product Leader to join our fast-growing local team in Riyadh. This isn't about joining a large, established operation; this is a chance to shape something from the beginning. In this founding phase, you will have the genuine opportunity to help build our teams, propositions, culture, and client relationships from an early stage, all backed by Thoughtworks' global depth in product, design, engineering, data, and AI. As a trusted advisor to senior client leadership, you will partner with ambitious executives and entrepreneurial founders to convert bold visions into market-ready, production-grade products and experiences at pace. Operating at the intersection of business strategy, human-centered design, and emerging technology, you will lead fast-paced, multidisciplinary lean AI-first pods for clients and activate business growth through consultative pre-sales and account expansion in high-growth markets. You will champion the 333 methodology, our rapid delivery framework to accelerate product concepting, validation, and build cycles. Job responsibilities Partner directly with C-suite and founder-level stakeholders to navigate high-stakes, rapid builds. Manage complex expectations, align diverse workstreams, and frame technical trade-offs around tangible business outcomes. Drive a relentless innovation mindset across the full product lifecycle. Move ambitious ideas past the "pilot trap" into production systems that deliver tangible business ROI - rigorously balancing user Desirability, technical Feasibility, and economic Viability. Establish the market and competitive landscape, go-to-market strategy, and business case or economic model for unprecedented client opportunities. Lead m

Opportunity Overview: This is a unique opportunity to join a software engineering team that is growing quickly. You will build impactful healthcare technology on a modern stack utilizing your full stack software engineering background. Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles . We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. What you’ll do: Lead technical design and architecture for complex features across our business intelligence platform Take full ownership of end-to-end feature releases, platform enhancements, and system optimization initiatives Drive technical decision-making by conducting thorough analysis, evaluating trade-offs, and making data-driven architectural choices Architect and implement highly scalable cloud-based data services, APIs, ETL pipelines, and user interfaces Build mission-critical backend systems supporting analytics, reporting, and complex data query capabilities at scale Design and develop intuitive UI platforms and interactive dashboards for data visualization and business intelligence Champion engineering excellence by establishing and enforcing best practices, design patterns, and coding standards Optimize system performance, identify bottlenecks, and implement solutions for scalability and reliability Define and maintain comprehensive test strategies, ensuring high code quality and test coverage Actively participate in ensuring Cohere maintains a disciplined approach to healthcare security, compliance, and data governance Mentor and coach junior and mid-level engineers, fostering their technical growth and career development Collaborate cross-functionally with product, data science, analytics, and business stakeholders to deliver robust technical solutions ISMS roles and respon

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Asset Team strives to deliver a top-tier asset management experience to users in OKX. With a focus on user satisfaction, the team is responsible for key functionalities of crypto funding movement, portfolio management & asset transparency. By continuously refining and enhancing these core aspects, the Asset Team aims to provide customers with an exceptional user experience, empowering them to effectively manage their crypto assets with ease and confidence. What You’ll Be Doing Own the end-to-end product design and evolution of on-chain fund movement, allocation, and settlement capabilities. Define clear fund movement logic and controls to ensure fund security, traceability, auditability, and alignment with applicable regulatory and operational requirements. Own the infrastructure for on-chain deposits and withdrawals, with a focus on end-to-end stability and scalability. Support the integration of cross-functional modules, including Risk and Compliance controls, while ensuring the overall deposit and withdrawal flow remains reliable and seamless. Build operational tools, monit

🚀 About Bolna Bolna is a platform to seamlessly build and deploy multilingual human-like Voice AI Agents capable of handling inbound and outbound calls. We're built for enterprises and fast-scaling teams handling high-volume phone workflows across recruitment, support, operations, and collections. Bolna dynamically routes each call across the best ASR, LLM, and TTS models by language, latency, and cost - so you get human-like conversations at scale without tuning infrastructure. We're solving the real-world bottleneck of scaling phone-based interactions without needing to hire, train, or manage large human agent teams. Why our Customers love us Ability to train agents and go live with 1,000s of calls in less than 2 days Massive increase in ROI-with agents matching human performance at 50% of the cost Effortless upscaling and downscaling based on calling requirements Transparent pricing (only per minute) and best-in-class support We are just getting started. If you want to work hard and create lasting impact, we'd like to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company - from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our product. About the role You’ll be a hands-on, high-agency designer with a strong product mindset. You won't just be pushing pixels; you'll design how users create, train, and launch Voice AI agents while deeply understanding the metrics that drive user success. Working closely with engineering and product teams, you’ll ship real features, run funnel analytics, and drive product ideation. If you enjoy sitting at the intersection of design, engineering, data, and business, this role is for you. What you'll

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the team As a key digital asset hub, Singapore is an integral part of our global strategy. Licensed by MAS, OKX SG is focused on providing Singapore users with a secure and user-friendly platform for trading digital assets. Our mission is to become the leading exchange in Singapore, offering seamless and efficient trading experiences to our clients and partners. The Controls and Governance function at OKX SG works across business, product, legal, risk, and compliance to ensure our operations remain safe, resilient, and compliant with Singapore’s regulatory expectations. We embed operational and conduct risk management practices, strengthen internal controls, and act as business partners to help functions make informed, risk-aware decisions. About the Opportunity We are seeking a Controls & Governance Manager to support the continued development of our business controls, conduct risk, and governance framework in Singapore. Reporting to the Controls & Governance Lead, you will play a key role in strengthening controls across client-facing and commercial activities, including sales practic

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior LMS Administrator to join our team. This is a Hybrid role, reporting to the Manager in the Training Operations department. In this role, you will serve as the engine behind our learning management ecosystems by directly managing, optimizing, and driving complex integrations for both Skilljar and Cornerstone. You will act as a technical anchor, leveraging deep Cornerstone implementation experience to build scalable curriculums and streamlined processes that support our rapid business growth. What you’ll do (Role Expectations) Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives Oversees the health, security, and configuration of the company's internal servers and technical systems Manages the customer support queue by diagnosing technical issues, providing timely solutions,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the Internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. Today, Stripe handles over 1 million support cases per year and processes millions of internal transactions. We'll achieve excellence by thinking of support in a novel, solution-oriented way and viewing operations as an integral enabler of all our growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you’ll do Stripe launched Stripe Delivery Centers—a global team to design, implement, and grow Stripe operations for the next decade. We are looking for dynamic and curious people who have a passion for solving global user issues, building operation

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: We are seeking an experienced and motivated Software Engineering Manager to drive the strategic execution and delivery of Multifamily application platforms and full-stack digital capabilities built on modern Java-based microservices architecture, ensuring alignment with business objectives, seamless integration, compliance with regulations, and operational excellence. Our Impact: Freddie Mac's Multifamily division advances affordable rental housing by purchasing apartment loans from a national network of lenders and transforming those loans into securities that attract global investors. The Multifamily Technology Team plays a critical role in this mission by: Enabling Multifamily business teams to operate more efficiently through secure, scalable, and user-focused digital applications that support critical business processes across loan acquisition, asset management, securitization, risk, and portfolio operations. Modernizing application platforms and reducing manual dependencies to improve usability, operational efficiency, scalability, reliability, and confidence in the technology capabilities that support critical Multifamily business processes. Deliver secure, resilient, auditable, and well-architected platform capabilities that b

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. MES/Schedulingの専門家としてscheduleの課題解決をリード。 主な業務領域： Leveraging AI（Artificial Intelligence）、および高度解析を活用したData解析とSchedule改善 Generative AI、Agentic AI、AI Assistantなどを活用したEquipment Log分析、異常検知、および改善提案 Fab Auto Stage Ratio管理 Qtime違反削減・装置Standby改善 RPA/SQL/API/Agentic Solutionを活用したダッシュボード・自動化機能の提供 Global BKMおよびAI活用事例の収集・展開 Power User育成（MAS/SQL/UiPath/Power Tools） IE理論教育（TOC/統計/MBPS/JITなど） Predictive Analytics、Anomaly Detection、Simulation技術を活用した製造パフォーマンスおよびスケジューリング最適化 Using AIおよびLeveraging Artificial Intelligenceを通じた業務改善、自動化、意思決定支援の推進 ■ 期待される役割 Fab15におけるSchedulingとAutomationの改善推進。 Scheduler改善の中核として他チームとの連携強化。 他Siteとの連携によるBest Practiceの導入と内製化。 MESトラブルシューティングの即応性向上。 ■ 必要なスキル・経験 Scheduling系システムの深い理解。 SQL/RPA/UiPath/Power BIなどのツール活用力。 統計・TOC・Queuing理論などIE基礎知識。 Global BKMの読解・展開力。 教育・コーチングスキル（Power User育成含む）。 改善提案力とプロジェクト推進力。 AI・機械学習（AI/ML）および高度分析（Advanced Analytics）の基礎知識 予測分析（Predictive Analytics）、異常検知（Anomaly Detection）、シミュレーション技術の活用経験または知識。 データドリブンな意思決定およびAIを活用した継続的改善への理解。 責任あるAI（Responsible AI）の考え方と適切な活用能力。 コミュニケーション能力。 日本語 英語 ■ Role as an MES/Scheduling Expert Lead resolution of scheduling challeng