User Escalation Specialist Jobs

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're hiring a Product Data Scientist to establish how product decisions at Baseten are made with data. You'll work directly with Product and Engineering, alongside GTM to determine measurement, strategy, experimentation and implementation. This is a foundational, hands-on role. You'll define what success looks like across a technical, usage-based platform and turn ambiguous questions into analyses, forecasts, and experiments that shape product strategy. You'll work from clickstream and product events through inference telemetry and observability data, helping Baseten make faster decisions about reliability, performance, adoption and developer experience. RESPONSIBILITIES Partner directly with Product and Engineering: frame the questions that matter, define success criteria, and turn analysis into roadmap, launch, and prioritization decisions. Define how product success is measured: establish metrics across activation, adoption, retention, expansion, reliability and user experience. Support experimentation and launches: design measurement plans, analyze A/B experiments and controlled rollouts, and translate results into product decisions. Diagnose reliability and scaling behavior: join customer signals with request, replica, deployment, and cluster telemetry to find patterns in release bottlenecks, unhealthy replicas, and models without traffic. Define the enterprise customer journey and measure feature adoption

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

About the Team We are building the Defense Factory to help enterprises find and fix security vulnerabilities with AI. We build infrastructure that enables AI agents to work in secure, customer-controlled cloud environments, with the context, tools, and controls they need to investigate security findings, carry out approved actions, and verify results. Our focus is turning AI capabilities into reliable security outcomes, starting with finding and fixing vulnerabilities and expanding into investigation, detection, and response. That means solving challenging problems in cloud environments, orchestration, security, and collaboration, while making the experience straightforward for the people directing and reviewing the work. We’re a team that values initiative, close relationships with customers, and exceptional engineering craft. We take ownership, learn quickly, and communicate directly and kindly. About the Role We’re hiring backend-focused Product Engineers across our platform and security product teams. You’ll build infrastructure and customer-facing workflows that let developers and AI agents work reliably in parallel. You’ll work primarily in Go on APIs, complex networking, development environments, and orchestration for long-running tasks. You’ll own outcomes from understanding a user’s problem and choosing an approach through shipping, operating, and improving the solution, working closely with frontend, infrastructure, and security engineers. In this role, you will: Work directly with customers to build developer and security workflows, from getting a project running to investigating findings, reviewing agent-generated changes, and verifying fixes. Build Go services and APIs for provisioning cloud environments, running agents in customer infrastructure, and integrating with source control, CI, and other developer tools. Design reliable orchestration for long-running, parallel work, including durable state, retries, cancellation, and recovery. Build security i

About the Team The Ona team at OpenAI is helping build the software factory for the enterprise. We build infrastructure that enables AI agents to work in secure, customer-controlled cloud environments, with the context, tools, and controls they need to make progress across the software lifecycle—beyond a single developer’s laptop or active session. Our focus is helping enterprises move from experimenting with agents to using them reliably in production. That means solving challenging problems in cloud environments, orchestration, security, and collaboration, while making the experience straightforward for the people directing and reviewing the work. We’re a team that values initiative, close relationships with customers, and exceptional engineering craft. We take ownership, learn quickly, and communicate directly and kindly. About the Role We’re hiring backend-focused Product Engineers across our platform and security product teams. You’ll build infrastructure and customer-facing workflows that let developers and AI agents work reliably in parallel. You’ll work primarily in Go on APIs, complex networking, development environments, and orchestration for long-running tasks. You’ll own outcomes from understanding a user’s problem and choosing an approach through shipping, operating, and improving the solution, working closely with frontend, infrastructure, and security engineers. In this role, you will: Work directly with customers to build developer and security workflows, from getting a project running to investigating findings, reviewing agent-generated changes, and verifying fixes. Build Go services and APIs for provisioning cloud environments, running agents in customer infrastructure, and integrating with source control, CI, and other developer tools. Design reliable orchestration for long-running, parallel work, including durable state, retries, cancellation, and recovery. Build security into execution workflows through clear permissions, credential handling, is

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit's Transport and Site Defense teams build and operate foundational infrastructure behind one of the largest sites in the world. These teams own how requests enter Reddit, how services discover and talk to each other, how traffic moves across clusters and clouds, and how Reddit protects itself from DDoS attacks, scrapers, bots, and other undesired traffic. We are looking for a Staff Software Engineer to join the Site Defense team within Reddit’s Infrastructure organization. Site Defense is responsible for protecting Reddit at internet scale—serving as the first line of defense against DDoS attacks, automated abuse, large-scale scraping, and other network-level threats. This is a high impact role that sits at the intersection of distributed systems, networking, security, and applied machine learning. You will design and own the critical infrastructure that safeguards Reddit’s data from large scale attacks. You will: Design, build, and operate high-scale, low-latency systems that protect Reddit from DDoS attacks, bots, and automated abuse. Analyze, develop and evolve ingress-level defenses across CDN, edge, and internal infrastructure layers. Build systems to detect, score, and mitigate malicious traffic in real time at per-request and per-user granularity Partner closely within Infrastructure and with Security, and internal Safety teams to balance security, performance, and user experience Mentor junior engineers in their professional growth. Contribute to the team’s ML-at-Ingress initiatives, including experimentin

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Design at Brex Design at Brex creates the experiences that make complex systems feel effortless through thoughtful, scalable design. Whether crafting interfaces, shaping product strategy, or harnessing AI to empower our users, we obsess over quality and clarity. This is a team where creativity meets high craft, and where designers grow by building for ambitious customers. What you’ll do You will work with Product and Engineering teams to successfully communicate, evolve, and execute a strong product design standard that showcases Brex as a leader in financial innovation. You are a crucial component of our company’s growth and product launches through your contributions to short and long-term strategic direction, creating and maintaining high visual standards and a strong focus on user needs. You have an owner’s mentality, taking pride in your work and in your team’s work, and view what you do as a part-owner and builder of Brex. Where

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Design at Brex Design at Brex creates the experiences that make complex systems feel effortless through thoughtful, scalable design. Whether crafting interfaces, shaping product strategy, or harnessing AI to empower our users, we obsess over quality and clarity. This is a team where creativity meets high craft, and where designers grow by building for ambitious customers. What you’ll do You will work with Product and Engineering teams to successfully communicate, evolve, and execute a strong product design standard that showcases Brex as a leader in financial innovation. You are a crucial component of our company’s growth and product launches through your contributions to short and long-term strategic direction, creating and maintaining high visual standards and a strong focus on user needs. You have an owner’s mentality, taking pride in your work and in your team’s work, and view what you do as a part-owner and builder of Brex. Where

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Design at Brex Design at Brex creates the experiences that make complex systems feel effortless through thoughtful, scalable design. Whether crafting interfaces, shaping product strategy, or harnessing AI to empower our users, we obsess over quality and clarity. This is a team where creativity meets high craft, and where designers grow by building for ambitious customers. What you’ll do You will work with Product and Engineering teams to successfully communicate, evolve, and execute a strong product design standard that showcases Brex as a leader in financial innovation. You are a crucial component of our company’s growth and product launches through your contributions to short and long-term strategic direction, creating and maintaining high visual standards and a strong focus on user needs. You have an owner’s mentality, taking pride in your work and in your team’s work, and view what you do as a part-owner and builder of Brex. Where

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. During your 12-week journey as a Product Manager Intern at Roblox, you’ll shape how our millions of users experience our platform every day. You will collaborate with cross-functional teams of engineers, designers, and data scientists to enrich the way people play, connect and express themselves, driving product success from ideation to launch. Applications for this position will close on Friday, October 30th at 5 PM PST - we recruit on a rolling basis. You Will: Build product features that millions of users will interact with every day, sharing updates, progress, and learnings to stakeholders across the business. Partner with senior product managers to define product strategy and roadmaps. Collaborate with cross-functional partners in design, data science, product marketing and engineering to write specifications, experimentation plans and go-to-market briefs. Conduct user research, gather feedback, and analyze data to identify creator community needs and opportunities. Support market research and competitive analysis to inform product decisions. You Are: Pursuing an undergraduate/graduate degree in computer science, engineering, information systems, business, mathematics or a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s 21-month Associate Product Manager (APM) rotational program is designed to cultivate well-rounded product leaders through mentorship, guided learning, and hands-on execution. You’ll have the opportunity to collaborate with cross-functional partners to learn about our full platform ecosystem, applying that knowledge to build and enhance features used by millions of players and creators every day, spanning payment systems, consumer mobile apps, social features, and game development. Applications for this position will close on Friday, October 30th at 5 PM PST - we recruit on a rolling basis. You Will: Build product features that millions of users will interact with every day, sharing updates, progress, and learnings to stakeholders across the business. Partner with senior product managers to define product strategy and roadmaps. Collaborate with cross-functional partners in design, data science, product marketing and engineering to write specifications, experimentation plans and go-to-market briefs. Conduct user research, gather feedback, and analyze data to identify creator community needs and opportunities. Support market research and competitive analysis to inform prod

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. During your 12-weeks at Roblox as a Product Design Intern, you’ll be at the center of our focus on relentless innovation to empower our global community of players and creatives. We'll support you as you tackle complex design challenges in collaboration with experienced designers, engineers, and product managers. With a global platform with millions of daily users, this is an opportunity to launch your career building a world-class portfolio. Applications for this position will close on Friday, October 30th at 5 PM PST. You Will: Solve complex workflows using emerging technologies and creative tools to build user-friendly, accessible experiences for our global community. Deeply understand our business and user ecosystem to deliver thoughtful, data-supported solutions. Drive improvements within our established frameworks, while seeking opportunities to boldly push design boundaries and storytelling. Harness storytelling to convey design concepts and actively leverage feedback from senior designers to refine your craft You Are: Pursuing an undergraduate/graduate degree in Design (i.e., UX/UI, Interaction, Motion, Graphics, Typography, Web, or Product) or a related field. Passionate about desi

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Associate Product Designer (APD), your journey begins with a 21-month rotational program designed to give you hands-on experience across our platform, with supportive mentorship. You’ll tackle complex, real-world design challenges with cross-functional partners across engineering and product management, creating meaningful products and features that directly impact millions of users every day. Applications for this position will close on Friday, October 30th at 5 PM PST. You Will: Conduct user research and usability testing to deeply understand user needs, behaviors, and motivations. Apply learnings and best practices to design systems, prototyping tools, and accessibility to projects across our platform. Advocate for our community of players and creators, solving user challenges while maintaining a high bar for quality and consistency throughout the design process. Receive ongoing mentorship, feedback, and professional development opportunities for growth as a product designer. You Are: Pursuing or possessing an undergraduate/graduate degree in Design (i.e., UX/UI, Interaction, Motion, Graphics, Typography, Web, or Product) or a related field. Proficient in design and prototyping too

In 2026, we launched Computer, the defining product for the new era of agentic AI. We’ve scaled beyond the millions of people using Perplexity every day for research, shopping, investing and curiosity into a new paradigm of using AI to transform knowledge into action. Product Managers at Perplexity work closely with design and engineering, focusing on the native mobile experiences that bring agentic AI and search into people’s everyday lives. The ideal candidate should have strong communication and writing skills, the ability to envision innovative technology, and a willingness to reimagine work to be more efficient and creative. Ideal candidates have deep experience building exceptional mobile products: in the application, please highlight the mobile apps or platform experiences you are most proud of shipping. The Role The Mobile Apps team owns the end-to-end Perplexity experience across iOS and Android. This includes how users discover and onboard into the product, search and take action on the go, use voice, camera, notifications, widgets, and other native capabilities, manage subscriptions and preferences, and return to ongoing work across devices. You will identify the highest-leverage mobile user problems, translate them into clear product direction, and partner closely with design, engineering, data science, and research to deliver experiences that feel fast, intuitive, cohesive, and dependable. This role requires strong product judgment, deep user empathy, analytical rigor, fluency in mobile platform constraints and opportunities, and an exceptional eye for detail. What You'll Do Anticipate opportunities for innovation and value in how people use AI on mobile. Envision new mobile experiences and deliver a long-term vision across iOS and Android. Understand the levers for mobile product-led growth, engagement, and retention. Work closely with engineering and design to align product expectations with native platform capabilities and constraints. Work with rese

In 2026, we launched Computer, the defining product for the new era of agentic AI. We’ve scaled beyond the millions of people using Perplexity every day for research, shopping, investing and curiosity into a new paradigm of using AI to transform knowledge into action. Product Managers at Perplexity work closely with design and engineering, focusing on the foundational AI capabilities that make our products more powerful, extensible, collaborative, and useful. The ideal candidate should have strong communication and writing skills, the ability to envision innovative technology, and a willingness to reimagine work to be more efficient and creative. Ideal candidates have a passion for turning frontier AI capabilities into coherent products: in the application, please highlight the AI systems, platforms, or workflows you are most interested in advancing. The Role The AI Capabilities team owns the product structures that turn intelligence into repeatable, composable experiences. This includes Skills that teach Computer how to work, collaboration that helps people and agents build together, artifact generation that turns ideas into polished outputs, and Projects that organize context, knowledge, and ongoing work. You will take these capabilities to the next level by identifying the highest-leverage user and platform problems, translating them into clear product direction, and partnering closely with design, engineering, data science, and research to deliver experiences that feel powerful, understandable, extensible, and dependable. This role requires strong product judgment, deep user empathy, analytical rigor, fluency in agentic systems, and an exceptional ability to turn technical primitives into products people can use. What You'll Do Anticipate opportunities for innovation and value in reusable, composable AI capabilities. Envision and deliver a long-term vision for Skills, collaboration, artifact generation, and Projects. Understand the levers for capability discover