User Escalation Specialist Jobs

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Security EDR Workflows team is in charge of building core capabilities that power Elastic Defend management experience. Our focus is on delivering policy configuration and management capabilities, Elastic Defend and third party providers response actions as forensics capabilities through OSquery. The team is leading XDR key expansion to our SIEM foundations and enhancing user experience in onboarding and managing our security product. As a Software Engineer on the Security EDR Workflows team, you will help build workflows and user-facing capabilities that get to our Elastic Defend agent to protect and respond against security threats. You’ll collaborate closely with other security engineering teams, as well as with product and design, to deliver robust, high-scale features used by security practitioners around the world. You’ll be using AI to quickly understand and solve problems. What You Will Be Doing You’ll implement features that power Elastic Defend user interface capabilities. You’ll contribute to the architecture of Elastic Defend management and response actions framework along with OSquery forensics capabilities. You’ll develop scalable, high performance systems within the Elastic ecosystem. Write production-grade code in Typescript/Node JS (and potentially other languages) as part of high-quality, well-tested

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Security EDR Workflows team is in charge of building core capabilities that power Elastic Defend management experience. Our focus is on delivering policy configuration and management capabilities, Elastic Defend and third party providers response actions as forensics capabilities through OSquery. The team is leading XDR key expansion to our SIEM foundations and enhancing user experience in onboarding and managing our security product. As a Software Engineer on the Security EDR Workflows team, you will help build workflows and user-facing capabilities that get to our Elastic Defend agent to protect and respond against security threats. You’ll collaborate closely with other security engineering teams, as well as with product and design, to deliver robust, high-scale features used by security practitioners around the world. You’ll be using AI to quickly understand and solve problems. What You Will Be Doing You’ll implement features that power Elastic Defend user interface capabilities. You’ll contribute to the architecture of Elastic Defend management and response actions framework along with OSquery forensics capabilities. You’ll develop scalable, high performance systems within the Elastic ecosystem. Write production-grade code in Typescript/Node JS (and potentially other languages) as part of high-quality, well-tested

About Us Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role We are looking for a strategic, customer-focused and data-driven Product Manager to own and scale products and experiences for Paytm’s offline merchant ecosystem. The role will be responsible for defining product strategy, identifying customer and business opportunities, building product roadmaps and driving end-to-end execution across the product lifecycle. The candidate will work closely with Engineering, Design, Data, Business, Operations and other cross-functional teams to build products that improve merchant adoption, engagement, productivity and retention. The ideal candidate will combine strong product thinking with analytical ability, customer empathy and execution excellence. This is a high-ownership role that requires the ability to translate complex business problems and merchant needs into simple, scalable and impactful product solutions. Key Responsibilities *Own the end-to-end product lifecycle across discovery, ideation, prioritization, development, launch and continuous iteration. *Define product vision, strategy and roadmap for key merchant-facing products and journeys within the Offline Merchants / EDC ecosystem. *Identify merchant pain points and business opportunities through customer research, product analytics, market insights and stakeholder inputs. *Translate customer and business requirements into clear product requirements, user stories, product specifications and actionable roadmaps. *Work closely with Engineering, Design, Data Science, Business, Operations and other teams to drive timely and high-quality product execution. *Define and track key product metrics across a

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Core owns the foundational journeys that define a user's relationship with OKX: account management, identity verification, moving and securing funds, and the risk, compliance, and customer support experiences that sit alongside them. It also covers the internal enterprise tools our support agents, PMs, and operations teams rely on every day to serve customers and run the business. These are among the most consequential surfaces in the product. They determine whether users feel confident enough to trade, whether they trust us with their assets and their data, and whether the teams behind the scenes can resolve issues quickly and well. AI is central to how Core works and what Core builds. On the product side, we design AI-powered support and assistant experiences that help millions of users get answers and resolve issues in real time. Internally, we are an AI-native team: we use AI to move faster, sharpen our thinking, and raise the qualit

About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We’re building a high-performance CI/CD execution platform similar to runners used by tools like Buildkite, GitHub Actions, and Blacksmith CI. Our platform executes developer pipelines reliably at scale, integrates deeply with source control, and automates build, test, and deployment workflows. In this role, you will design and build the distributed systems responsible for running CI/CD pipelines securely and efficiently. This includes orchestrating ephemeral compute environments, managing build isolation, scheduling jobs across fleets of workers, and ensuring reliability at scale. This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions. What You’ll Be Responsible For Design and improve the core orchestration engine that manages the lifecycle of creating, merging, and rebasing Supabase Branches . Provision ephemeral sandboxed execution environment on EKS / ECS for running untrusted build workloads from connected git repositories with securely managed secrets. Implement job scheduling that scale to thousands of concurrent builds. Optimize and reduce pipeline runtimes with caching, artifact storage, and dependency reuse. Manage retry, timeout, cancellation, and failure-propagation logic to ensure pipelines behave predictably under failure conditions. Instrument the full pipeline lifecycle with observability tooling to surface traces, metrics, and structured logs to the end user. Develop configuration files (JSON / TOML) and integrations (Terraform / Pulumi) that allow teams to easily define, trigger, and inspect pipelines in code. You Might Be a Good Fit If You Have strong software engineering

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 20 million learners and 6,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the role + Responsibilities The Learning Solutions Architect is a customer-facing technical trainer who helps organizations build data and AI capabilities with DataCamp. You’ll deliver engaging live training (virtual and onsite) and create tailored learning materials on the DataCamp platform—think custom courses, projects, certifications and assessments that map to each customer’s roles, tools, and outcomes. You’ll partner with Customer Success, Sales, Product and Content to scope blended learning paths, teach high-impact sessions, and publish reusable, high-quality content that accelerates adoption and measurable skill uplift for some of our most high-value customers. Qualifications Loves to teach. Comfortable spending multiple hours weekly in front of a virtual or onsite classroom. 2+ years in technical training in AI upskilling or similar instructor roles. Broad AI experience across Claude, CoWork, CoPilot, ChatGPT Learns new tools quickly; enjoys tailoring content to different personas (analyst, engineer, business user, exec). Strong communicator who can simplify complex topics for technical and non-technical audiences. Detail-oriented and process-driven; delivers sessions and materials with substance. Flexible schedule to support time zones (this is not a 9 to 5); occasional travel for onsite delivery. Some of your key metrics will be: Customer satisfaction: survey, engagement, repeat bookings Professional services revenue (with a success based component of your salary tied to this) Why Da

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Global Partnership Development: Build and scale strategic partnerships with brokerage firms, financial platforms, financial influencers/KOLs, investor communities, and other relevant ecosystem partners across key global markets, driving user acquisition, trading activity, AUM, and revenue growth. End-to-End Partnership Management: Own the full partnership lifecycle, including market mapping, outreach, commercial negotiation, partnership design, launch, and ongoing performance management. Commercial Strategy & Optimization: Develop and optimize revenue-sharing structures, incentive models, and customized partnership solutions to improve ROI, partner productivity, and customer retention. Market Expansion: Identify and evaluate new partnership channels, customer segments, and geographic opportunities to support international growth. Market & Competitive Intelligence: Monitor global financial-market trends, evolving customer behavior, and competitor partnership strategies to identify emerging opportunities and develop differentiated go-to-mar

Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'. Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. A Product Analyst at Torq plays a key role in helping Product teams understand what’s happening, why it’s happening, and what to do next. By proactively identifying trends, asking the right questions, and connecting insights across product and user data, you’ll help shape product decisions and identify opportunities for improvement. What You Will Do: Proactively identify trends, opportunities, and product questions, turning data into actionable insights and recommendations. Deep dive into user behavior, product performance, adoption, funnels, and usage to understand not only what is happening, but why. Partner with Product to define meaningful KPIs, monitor performance, and use A/B testing and other analytical methods to identify opportunities for improvement. Work closely with Product, R&D, and other stakeholders to translate insights into product priorities and decisions. Build dashboards, reports, and analytical frameworks that help teams understand product performance and make better decisions. Ensure accuracy and attention to detail, building trust in the data and insights used across the organization. The Ideal Candidate: 3+ years of experience in Product Analytics or a similar analytical role, ideally in SaaS or cybersecurity. Strong analy

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Responsibilities: Responsible for generating and customizing reports summarizing business and financial data. Maintain and update business intelligence tools, databases, dashboards, systems and other methods to capture, analyze, and estimate customer business requirements. Build, maintain, and enhance Anaplan models based on design specifications and best practices. Translate business requirements into functional model components and develop and maintain data integrations between Anaplan and source systems. Design various financial planning and analysis (FP&A) use cases, including budgeting, forecasting, and financial reporting, as well as develop and implement automation routines and data integrations to streamline FP&A processes. Create business intelligence tools and systems, including user-friendly dashboards and reports for business users. Perform data validation and reconciliation to ensure data accuracy and provide end-user support. Experience: Position requires Bachelor's degree or foreign equivalent in Computer Science, Engineering, or related field. 3 years of experience in job offered, Engineering, or related occupation. At least 3 years’ experience with business intelligence and process flows to design custom solutions with Oracle ERP Cloud or Oracle Fusion Cloud applications, including finance, SCM, BICC, and OTBI reporting. At least 3 years’ experience with Anaplan or similar enterprise performance management for modeling, building, planning, analysis, and reporting. Experience developing plans and project management techniques to translate unstructured business problems into defined requirements. Experience transforming data and automating processes using Python or a similar scripting language. Benefits: Great medical, dental, and vision insurance options with additional progra

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Bengaluru office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Bangalore team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you’ll do We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments. Responsibilities Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale. Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Software Engineer, Data Layer As a Software Engineer on the Data Layer team within the Platform group, you'll shape the API (GraphQL) platform that connects every client application to Coinbase's backend services, handling the majority of user traffic across Consumer, Base, and Institutional products. You'll own the critical systems that route and serve API requests at scale, improving reliability, performance, and developer experience for hundreds of engineers building on this foundation layer. What you'll do: Own and deliver projects end to end, from scoping and system design through implementation, rollout, and production validation, driving measurable progress on the team's highest-priority initiatives. Design and build high-reliability, low-latency systems serving millions of users, tackling challenges like caching, upstream service optimization, and efficient connection management at scale. Build and improve the API framework and tooling that hundreds of engineers depend on, making it fast and easy for teams across the company to build, test, and ship independently. Drive operational excellence across T0 services: own SLOs, improve observability, lead incident response, and reduce operational toil so the team can invest in high-leverage work. Partner cross-functionally with product engineering teams to design API schemas, support service launches, and ens

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer Apps Desktop team owns the Windows and macOS foundation behind every Roblox session on a PC or Mac: the window, the launch path, and the shell that holds everything together. You will own that foundation with us. We are dedicated to delivering superior performance, reliability, and user experience on Windows and Macs. As a Senior Software Engineer on the Desktop team, you'll be a driving technical force; you will lead complex client work end-to-end and raise the quality bar across our codebase. You will lead projects at that scale end-to-end, set the technical standard in a codebase millions of people depend on daily, and partner with product, design, and platform teams to ship work that is polished and fast at scale. You Will: Shape & improve the Windows and macOS experience that millions of players see every day. Own major Windows and MacOS initiatives end-to-end from ambiguous idea to shipped, measured, and iterated on. Rebuild the parts of the app every player touches: how it launches, how it renders, how it lives in the OS. Set the technical standard through code review, mentorship, and the code you write yourself. Make platform bets that pay off for engineering teams

About Iovance Biotherapeutics, Inc. Iovance Biotherapeutics , Inc. is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. Amtagvi® (lifileucel) is the first FDA-approved, one-time treatment for previously treated advanced melanoma, now approved in three global markets and available at more than 95 authorized treatment centers. The Iovance TIL platform spans registrational trials and next-generation programs in additional solid tumors, including gene-edited and IL-12 tethered TIL therapies, next-generation IL-2, and precision immuno-oncology approaches. As the first and only company to take TIL therapy from concept to a broadly accessible commercial treatment, Iovance operates as an end-to-end cell therapy company, anchored by fully owned, centralized U.S.-based manufacturing that is scaled to serve thousands of cancer patients worldwide each year. For more information, please visit www.iovance.com . Amtagvi® and its accompanying design marks, Proleukin ® , Iovance ® , and IovanceCares™ are trademarks and registered trademarks of Iovance Biotherapeutics, Inc. or its subsidiaries. All other trademarks and registered trademarks are the property of their respective owners. Information on Iovance’s broad, industry-leading patent portfolio is available on the Intellectual Property page on www.iovance.com . Overview The IT Support Analyst II will play a key role in supporting on-site Iovance staff in Philadelphia, as well as other U.S.-based Iovance offices remotely. The ideal candidate will bring strong troubleshooting, communication, and customer service skills to help resolve IT helpdesk tickets and maintain reliable end-user technology across the organization. **Please note that this position is fully onsite at our Manufacturing Facility** Essential Functions and Responsibilities Provide support for the

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote — Canada (Eastern Time) To be considered for this position, you must reside in one of the following locations and be legally authorized to work in Canada: Ontario About the Role: As a frontend-focused Senior Software Engineer, you will own the design and delivery of the user-facing experiences at the heart of our AI products. Your primary focus is building polished, performant, production-grade interfaces in React and TypeScript. You'll also work in Go on the backend services and APIs that power those experiences, but that's a secondary part of the role. Thi

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Enterprise Hunter Solutions Architecture Team aims to land new users adopt prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at global brands who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Partners, and Product Teams to develop our strategy for winning new users. At Stripe, managers grow people and inspire them to do outstanding work. This leader must be a driver who loves building teams through its people and can deliver outstanding results. This role requires great interpersonal skills to work cross functionally as a trusted advisor to both our sales, partner and professional services teams. This role will also play an important role in helping shape our product and messaging with our product development and marketing teams. As a manager/leader of Solution Architecture for our new business, you will recruit, lead, and mentor a world class pre-sales engineering team to grow our user base through new deals. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users. What You’ll Do Responsibilities Recruit, hire, lead, and retain a world class pre sales team. Be an advocate for the