User Escalation Specialist Jobs

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote — Canada (Eastern Time) To be considered for this position, you must reside in one of the following locations and be legally authorized to work in Canada: Ontario About the Role: As a frontend-focused Senior Software Engineer, you will own the design and delivery of the user-facing experiences at the heart of our AI products. Your primary focus is building polished, performant, production-grade interfaces in React and TypeScript. You'll also work in Go on the backend services and APIs that power those experiences, but that's a secondary part of the role. Thi

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About The Team The Enterprise Hunter Solutions Architecture Team aims to land new users adopt prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at global brands who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Partners, and Product Teams to develop our strategy for winning new users. At Stripe, managers grow people and inspire them to do outstanding work. This leader must be a driver who loves building teams through its people and can deliver outstanding results. This role requires great interpersonal skills to work cross functionally as a trusted advisor to both our sales, partner and professional services teams. This role will also play an important role in helping shape our product and messaging with our product development and marketing teams. As a manager/leader of Solution Architecture for our new business, you will recruit, lead, and mentor a world class pre-sales engineering team to grow our user base through new deals. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users. What You’ll Do Responsibilities Recruit, hire, lead, and retain a world class pre sales team. Be an advocate for the

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood's Security Engineering org is a builder-first security engineering team — engineers organized across Cloud Security, Infrastructure Security, Security Platform, and Detection & Response. Unlike traditional security teams that identify risk and hand it off, this org builds the systems that solve it. We own the critical authentication and identity infrastructure that protects every Robinhood user, the cryptographic libraries and access provisioning systems that keep internal operations secure, and the telemetry and detection platforms that give our security operations team the signal they need to move fast. If it secures how Robinhood runs — we built it. AI is reshaping what this team does and how it operates across two dimensions. First, we are embedding security directly into Robinhood's growing AI and agentic infrastructure — building the runtime authentication, credential management, and validation systems that make it possible to run AI safely in production at scale. Second, we are using AI to fundamentally multiply the capability of the security program itself — building intelligent internal platforms that surface vulnerabilities, accelerate detection

About Hark Hark is an artificial intelligence company building advanced, personalized intelligence. One that is proactive, multimodal, and capable of interacting with the world through speech, text, vision, and persistent memory. We're pairing that intelligence with next-generation hardware to create a universal interface between humans and machines. While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on what comes next: agentic systems that interact naturally with people and the real world. To get there, we're developing multimodal models and next-generation AI hardware together - designed from the ground up as a single, unified interface for a new era of intelligent systems. About the Role We are looking for a hands-on System Validation Engineer to join our growing team. In this role, you will be a key contributor in our hardware lab, rigorously characterizing our system's performance, flagging issues early, and building the automated test infrastructure that will help us scale. As a System Validation Engineer, you will be the critical bridge between our hardware and software. You will champion the end-user experience by ensuring our systems work flawlessly together. Responsibilities Define, measure, and document key system performance metrics, with a strong focus on power consumption, system latency, and overall stability. Rigorously test iterative hardware and software releases, tracking regressions and validating performance improvements over time. Ensure Hark's hardware designs integrate seamlessly with software. Proactively test real-world use cases to identify, expose, and document system-level bottlenecks before they reach the user. Design, build, and maintain automated test setups to streamline repetitive testing processes, improve reliability, and increase overall test coverage. Meticulously track and document bugs. Work closely with the design team to triage issues, diagnose root causes at the system level,

About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values Data driven: Start with truth, measure what matters. Courageous: Bias to action; run toward hard problems. Innovative: Seek novel, elegant solutions. Lean: Do more with less. Build, ship, learn fast. Humble: Strong opinions, lightly held. About the Role As a Software Engineer on the Quality team, you will help build, maintain, and improve business-critical systems that support Pearl’s core business and the future of B2P migration efforts. This role is ideal for a full-stack engineer who enjoys working across both front-end and back-end development, solving complex technical problems, and collaborating closely with product and business stakeholders to shape practical solutions. You’ll contribute to new feature development, improve existing systems, and help strengthen engineering practices within the team. This is a strong opportunity for an engineer who is eager to grow long-term, work on high-visibility initiatives, and contribute to systems that directly impact important business operations. What You’ll Do Design, develop, maintain, and enhance reliable, scalable software across front-end and back-end systems. Build user-facing features and the back-end services that support them. Partner with product and business stakeholders to clarify requirements and develop effective technical solutions. Contribute to business-critical initiatives, including B2P migration efforts and improvements to core operational systems. Write clean, maintainable, and well-tested code that supports overall system quality and reliability. Use SQL and application data flows to support functionality, troubleshoot issues, and improve system

At Breeze, we're building the AI-powered infrastructure layer for global commerce, making it radically simpler for businesses to sell, get paid, and operate across markets. We go far beyond traditional payment processing. Breeze combines global payments, AI, stablecoins, and a Merchant of Record-like model to take on the complexity businesses typically manage themselves, including compliance, risk, fraud, chargebacks, reconciliation, and customer support. Our goal is simple: let businesses focus on building and selling great products while Breeze handles the complexity behind getting paid. Backed by Sequoia Capital , Multicoin Capital , and The Chainsmokers , Breeze is a successful, rapidly growing, and exceptionally well-capitalized company. We have the runway to think long term while remaining early enough that every person joining today can have a meaningful impact on what we build. Overview We are hiring a Junior Full Stack Engineer. You’ll work across the stack to help design, build, and ship user-facing payment products, turning complex financial workflows into experiences that feel simple, fast, and reliable. This is a hands-on, product-focused role where you’ll contribute to meaningful projects from day one. You’ll write production code, solve real customer problems, use AI tools to accelerate how you build and learn, and gain exposure to the full product development lifecycle. You’ll work closely with experienced engineers and partner with Product, Design, Operations, Risk, and Compliance, giving you the opportunity to learn how great products are built in the complex world of payments. If you’re curious, eager to learn, love building, and want to grow alongside a fast-moving startup, we’d love to meet you. What You'll Do Build and scale user-facing fintech products that power Breeze's payments platform. Use AI tools (Claude Code and similar) as a core part of your workflow to scope, plan, and execute large projects across a large, multi-service codebase. I

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Revenue and Financial Automation (RFA) organization at Stripe is building a modern, revenue-focused, financial management platform for fast-growing, digital-native companies. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering Usage-Based Billing, and providing recovery and retention tools to prevent customer churn. What you'll do As an engineer on the team, you'll be responsible for shaping and building a suite of products that let our users model and operate their business more efficiently. You'll work on projects that span technologies, systems, and processes where you'll design, build, test, and ship code every day. In this cross-functional role, you'll collaborate with experts in infrastructure, security, design, and operations to build business-critical internal and external features that power Stripe users around the world. Responsibilities Design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come Deliver value through a strong collaborative, user-first approach with stakeholders and customers Mentor engineers to help them grow Debug and solve critical production issues across services and multiple levels of the stack Who you are We're looking for someone who m

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Plaid’s mission is to unlock financial freedom for everyone by making money movement and access to financial data simple and secure. As a Fullstack Software Engineer, you will design and build the systems and experiences that power how millions of people connect to their finances. You will work across the stack, building scalable backend services and APIs while also crafting intuitive, high-quality frontend experiences that bring those systems to life. This role is ideal for engineers who enjoy switching between backend problem-solving and frontend user experience work, and who are excited to grow their impact across both. You will collaborate closely with product managers, designers, and other engineers to ship products that are reliable, secure, and delightful to use. At Plaid, engineers take ownership early, contribute to architectural decisions, and see their work reach millions of users. Responsibilities: Design & Development: Design, develop and maintain both frontend and backend components Majority Backend Focus (60-70%): Develop APIs and services, focusing on scalability, security and performance. Frontend Focus (30-40%): Build delightful experiences using modern JavaS

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Job Summary: The Product Manager is a cornerstone of our product success, responsible for shaping and implementing Onbe's product strategy, enabling teams, and delivering maximum value to our customers. Collaborating with internal and external stakeholders, you will serve as the expert for your product – setting product vision, guiding products from ideation to implementation, and managing the portfolio through its lifecycle. Your responsibilities include listening to the market and developing compelling business cases, articulating business requirements, working closely with engineering to deliver and ensuring the product’s successful launch, while providing ongoing support to internal teams, beta clients, and sales and account executives. This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role. Key Responsibilities Strategic Product Management • Define and communicate the product vision, strategy, and roadmap in alignment with company goals. • Conduct market research, identify customer needs, and monitor competitor strategies to guide innovation. • Partner with stakeholders and customers to build compelling business cases for new initiatives. • Champion a user-centric approach, ensuring products deliver intuitive and engaging experiences. Product Ownership & Execution • Own the product backlog: define, prioritize, and refine business-focused epics, features and user stories based on business value and technical feasibility. • Lead vendor integration sele

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Job Summary: The Product Manager is a cornerstone of our product success, responsible for shaping and implementing Onbe's product strategy, enabling teams, and delivering maximum value to our customers. Collaborating with internal and external stakeholders, you will serve as the expert for your product – setting product vision, guiding products from ideation to implementation, and managing the portfolio through its lifecycle. Your responsibilities include listening to the market and developing compelling business cases, articulating business requirements, working closely with engineering to deliver and ensuring the product’s successful launch, while providing ongoing support to internal teams, beta clients, and sales and account executives. This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role. Key Responsibilities Strategic Product Management • Define and communicate the product vision, strategy, and roadmap in alignment with company goals. • Conduct market research, identify customer needs, and monitor competitor strategies to guide innovation. • Partner with stakeholders and customers to build compelling business cases for new initiatives. • Champion a user-centric approach, ensuring products deliver intuitive and engaging experiences. Product Ownership & Execution • Own the product backlog: define, prioritize, and refine business-focused epics, features and user stories based on business value and technical feasibility. • Lead vendor integration sele

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Job Summary: The Product Manager is a cornerstone of our product success, responsible for shaping and implementing Onbe's product strategy, enabling teams, and delivering maximum value to our customers. Collaborating with internal and external stakeholders, you will serve as the expert for your product – setting product vision, guiding products from ideation to implementation, and managing the portfolio through its lifecycle. Your responsibilities include listening to the market and developing compelling business cases, articulating business requirements, working closely with engineering to deliver and ensuring the product’s successful launch, while providing ongoing support to internal teams, beta clients, and sales and account executives. This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role. Key Responsibilities Strategic Product Management • Define and communicate the product vision, strategy, and roadmap in alignment with company goals. • Conduct market research, identify customer needs, and monitor competitor strategies to guide innovation. • Partner with stakeholders and customers to build compelling business cases for new initiatives. • Champion a user-centric approach, ensuring products deliver intuitive and engaging experiences. Product Ownership & Execution • Own the product backlog: define, prioritize, and refine business-focused epics, features and user stories based on business value and technical feasibility. • Lead vendor integration sele

About Clutch Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee. Named one of Canada’s Top Growing Companies two years in a row and awarded a spot on LinkedIn’s Top Canadian Startups list, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017. Clutch is backed by world-class investors including Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90. To learn more, visit clutch.ca About the role At Clutch, we believe advances in AI are fundamentally changing how great products are built. Traditional handoffs between product, design, and engineering are giving way to smaller, faster teams where builders can take ideas from concept to production in days instead of months. Our engineers don't just write code, they own outcomes. That means working directly with stakeholders to understand the problem, shaping the solution, thinking through design and user experience, and building scalable products end to end, using strong engineering principles and AI-powered development tools. We're looking for people who see a broken process or an unanswered question and feel compelled to fix it, not wait for it to land in their queue. This is a role for people who thrive on ownership of the problem, the solution, and the outcome. You'll have the autonomy to take initiatives from idea to launch, using whatever tools the job requires (code, AI, prototypes, judgment) to get there. If you're energized by ambiguity, moving fast, and building products with real business impact, you'll thrive at Clutch. Technology at Clutch We believe great engineers can learn great technology. Our team builds with technologies like TypeScript, React, Express, Postgr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Research at Stripe Stripe’s mission is to increase the GDP of the internet and expand economic access globally. We design tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet and that opportunities are not equally distributed around the world. We also believe that building and growing a business online is a problem rooted in code, language, and design, not finance. That’s where you come in. We’re looking for an experienced UX Research Manager to join our growing UX Research team and help build, coach, and mentor a growing and highly skilled group of researchers. About UX research and the role The UX Research team is part of Stripe’s Design team. It works across brand and product initiatives to deliver products and experiences that meet user needs. Since Stripe’s main audience is people who build products, we take pride in creating user-friendly, user-focused experiences. In addition to conducting primary research, we enable other Stripes, including engineers, product managers, designers, and operations teams, to learn and apply research skills to global problems. You will help shape research as a core competency across Stripe and define how we put users first in our research. What you’ll do As a UX Research Manager, you will use your people-management and research expertise to lead a team of researchers that collaborates w

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: We're looking for a Principal Software Developer to join the Elasticsearch - Analytical Engine team. This expert team of engineers is responsible for building new analytics capabilities in Elasticsearch’s completely new compute engine, and accessed via our new piped query language called ES|QL . This is a principle software engineering role that entails using your vast knowledge in this space in order to define, direct, and build the next generation of ES|QL capabilities. This role includes providing technical vision and direction for the customer/user interfaces and for the underlying language syntax and compute infrastructure. This role requires related past technical experience in addition to the ability to work cross-organization. Our company is distributed by intention. We hire the best engineers we can find wherever they are, whoever they are. We collaborate across continents every day over email, GitHub, Zoom, and Slack. At our best, we write fast, scalable, and intuitive software. We believe that the best way to do that is to empower individual engineers, code review every change, decide big things by consensus, and strive for incremental improvements. What You Will Be Doing: As a full-time Elasticsearch contributor, you will define, lead, and contribute to the development of data-intensive enhancements. You’ll research