User Escalation Specialist Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Identity & Access Management Analyst Join our dedicated 3-person Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover, and leaver processes, handle incoming access requests, administer privileged access, and support access reviews and audit evidence that keep us compliant. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. In this hands-on operational role, you will quickly broaden your scope into application onboarding, connecting new tools with Single Sign-On (SSO) and automated user provisioning (SCIM). You will collaborate closely with IT Operations, Security, and application owners across the business, all while receiving support from senior team members on more complex work. What You’ll Be Doing Access Administration & Ticketing: Serve as the operational contact for IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals, and access provisio

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are seeking a Senior Software Engineer (Warsaw, Poland) with expertise in Java and frontend technologies to join our Identity and Authentication team. In this full-stack role, you will build and maintain the systems and interfaces that authenticate users and enable self-service product configuration. You will leverage Addepar’s enterprise identity platform to create responsive, frictionless user journeys. These range from the “front door” of our products (such as login and MFA) to the administrative tools our customers use to configure experiences for their internal teams and end-clients. Collaborating closely with product, design, and engineering partners, you will ensure our identity and authentication capabilities meet our clients' complex regional, compliance, and privacy needs. Ultimately, you will build the next generation of features that prepare Addepar for the demands of modern, AI-driven users. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Author, in Java APIs and web UIs, user and customer configuration tools which expose the capabilities of Addepar’s identity platform. Migrate Add

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role: We are looking for a strategic and data-driven Growth leader to own and scale growth for the Paytm for Business app. The role will be responsible for driving activation, engagement, retention and winback, with a strong focus on improving service-led product journeys and building a scalable growth engine. The ideal candidate will combine strong product and growth thinking with deep expertise in analytics, experimentation and lifecycle marketing. This is a high-ownership role that will work closely with Product, Engineering, Data, Marketing and Business teams to identify growth opportunities, design interventions and drive measurable outcomes at scale. Key Responsibilities: - Own the growth charter for the Paytm for Business app, covering activation, engagement, retention and win back. - Identify opportunities across key service product journeys and build strategies to improve user adoption, usage and retention. - Build a data-led growth engine using user analytics, cohort analysis, funnel metrics and behavioral insights. - Drive a strong culture of experimentation and rapid iteration, including hypothesis creation, A/B testing and measurement of business impact. - Own and scale lifecycle marketing / CLM initiatives across user segments and stages of the customer journey. - Leverage AI and Agentic capabilities to automate growth workflows, personalization, customer lifecycle management and decision-making. - Define and track growth KPIs, identify gaps and translate insights into actionable product and business initiatives. - Work cross-functionally with Product, Engineering, Data Science, Ma

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow. What you’ll do Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know! Responsibilities Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board. Support users' concerns and provide exceptional customer service. Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience. Respond to reports submitted by legal and government entities via email. Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features. Ga

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsible for tactical supply planning and execution for LPDRAM products. Collaborates with Business Units, Supply Chain, Manufacturing, and Operations teams to balance demand and supply, manage capacity and material constraints, identify and mitigate supply risks, and support customer fulfillment. Drives data-driven decision making, operational excellence, and revenue attainment through effective cross-functional partnership and issue resolution. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. That means you have an opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Performance and Talent Planning team is part of Stripe’s broader Talent and Development organization. We shape how Stripes grow their careers and do their best work. We build the programs, systems, and insights that help managers develop strong teams, help leaders plan for the future, and give Stripes clear opportunities to grow. Our work spans performance, talent planning, career development, succession, and organizational insights. Our goal is to make Stripe a place where talented people can build lasting careers and have an outsized impact. What you’ll do In this role, you will help translate Stripe’s performance and talent philosophy into scalable, global experiences. You will work across People Products, People Insights, Employee Relations, People Partners and other partner teams to design programs and systems that are clear for users, operationally durable, and aligned with Stripe’s future needs. You will bring a product mindset to all you do, starting with data driven problem statements, qualitative and quantitative signals, an understanding of the end-to-end user experience, an iterative design process, and an obsession with continuous improvement over time. You will be comfortable operating across time zones and navigating competing perspectives, incomplete information, and urgent priorities. A Day in the Life You start your day by reviewing your agenda in Slack or asking your AI agent to summarize ongoing work and priorities. Energized by a mix o

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Account Executive, SMB Grower team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing SMB customers. As an Account Executive, SMB Grower team member, you’ll identify new opportunities for our clients to get the most out of Stripe by quickly understanding our clients’ needs, execute scaled sales strategies to close upsell and renewals with existing Stripe customers, and drive end-to-end campaigns to increase adoption of Stripe’s offerings. What you’ll do Responsibilities Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and Stripe market share Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing Stripe customers Solve complex client needs and work across product, sales, risk, and operations teams to improve our product Own the full sales cycle from lead to close for startups and small/medium businesses Generate your own leads through cold calling, blitzing, research, networking, and driving your territory. Make every potential Stripe user happy with every interaction, regardless of deal size Identify and understand users’ pain points to propose Stripe solutions Make sure that internal teams are set up for users’ success by coordinating with other Stripe teams Who you are We’re looking for a well-rounded strategic

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As an Engineering Manager for Payments - Subscriptions, you will direct the strategy and implementation for Roblox’s suite of subscription offerings. In this critical role, you will directly influence key business metrics and help define how our most dedicated global users engage with our platform. You will be working directly with a number of cross-functional partners from Product, Design, Data Science teams, influencing our business and annual recurring revenue growth direction. Your team will own mission-critical systems across key areas, including: Subscription Value Proposition: Collaborating with Product to define the roadmap for subscriptions on Roblox, building innovative features, and partnering across teams to deliver maximum value to our subscriber community. Subscription Billing: Leading full lifecycle management and feature execution for recurring billing, delivering a seamless purchasing, upgrade, and subscription management experience across all platforms. Subscribers Growth & Retention: Executing key initiatives to expand the subscriber user base while strengthening long-term user retention. Operational Observability: Developing comprehensive telemetry, m

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As the Head of IT at Baseten, you will build, scale, and secure our internal technology function to support our rapid growth. Reporting to our Chief Information Security Officer, you will lead and mentor a team of 5+ IT engineers, leading the charge to transition Baseten from startup-era IT to a highly automated, enterprise-ready IT organization. You will take full ownership of corporate IT infrastructure, Helpdesk operations, corporate identity management, device lifecycles, and vendor procurement. As we scale to support the world’s most dynamic AI companies, you will ensure our internal systems scale seamlessly with our headcount, providing a secure, frictionless, and world-class technology experience for all Baseten employees. RESPONSIBILITIES Team Leadership: Manage, mentor, and grow a team of IT engineers, fostering a high-performance culture focused on technical excellence and end-user satisfaction. Helpdesk Operational Excellence: Build a fast-response support function by establishing clear response SLAs, tracking employee satisfaction metrics, and formalizing on-call and incident response processes. Zero-Touch Automation: Architect and implement automated employee onboarding, offboarding, and role-based access changes through deep integrations across HRIS, MDM, and IAM systems. SaaS Management & Procurement: Establish comprehensive SaaS management processes to eliminate shadow IT, automate access w

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . The Measurement Partner team for France is focused on supporting the ads measurement needs of our sellers and advertisers. As a Measurement Partner for France, you will help a variety of Advertisers to understand user behaviors on Pinterest and measure the effectiveness of their advertising on Pinterest. You’ll design and execute empirical research that will include both analyses for individual clients and to inform the industry as a whole. Your work will also influence Pinterest’s internal measurement product and ad product roadmap. What you’ll do: Help sellers articulate the Pinterest value proposition and handle objections using knowledge of measurement and analytics Establish a relevant learning agenda with the most strategic clients Design experiments/tests and deliver studies with 1st party or 3rd party solutions that analyze advertising e

About the team The Agent Enablement AI Deployment Engineering (ADE) team works across engineering, product, design, partnerships, and strategic customers to grow an open ecosystem of agent-enabled sites and services. We help partners adopt the OpenAI tech stack related to identity, permissioning, agent-auth primitives so users can safely connect ChatGPT and Codex to the tools, services, and workflows they already use. Our team also works with external partners on defining the standards for agent access, marketplace offerings as well as other agent enablement initiatives to ensure users of ChatGPT and Codex go from intent to task completion seamlessly. About the role We are looking for an AI Deployment Engineer to help strategic partners design, build, validate, launch, and operate agent enablement integrations across web applications, connectors, APIs, CLIs, MCP servers, and developer tools. This is a hands-on, partner-facing product engineering role for someone who can contribute to the platform itself, lead sophisticated technical engagements, and turn ambiguous identity and agent-workflow requirements into secure, production-ready integrations. You will work across partner product and engineering teams and OpenAI’s product, engineering, design, partnerships, legal, policy, security, support, and go-to-market teams. You will identify high-value user journeys, choose the right integration path, prototype and review architectures, write code, run evaluations and dogfood, trace failures end to end, guide launch and rollout, and support post-launch iteration. The best person for this role moves fluidly between full-stack code, OAuth/OIDC and identity systems, product judgment, project leadership, and clear communication with engineers and executives. This role is a fit for a product-minded engineer who wants to stay close to users and partners while going deep on authentication, permissions, reliability, safety, and developer experience. The principle objective is to

About the Team Our Safety Systems team is at the forefront of OpenAI's mission to build and deploy safe AGI, driving our commitment to AI safety and fostering a culture of trust and transparency. Within Safety Systems, the Model Policy team aligns model behavior with desired human values and norms. We co-design policy with models and for models by driving rapid policy taxonomy iteration based on data and defining evaluation criteria for foundational models’ ability to reason about safety. About the Role If you have a specific expertise or speciality related to this work, please note it in your application via your resume, cover letter or application note. Frontier AI systems are expanding what people can do across domains, creating both enormous opportunities and difficult safety questions: when should a model help, when should it refuse, and how do we make those boundaries clear enough to train, evaluate, and enforce? In this role, you will help define how OpenAI’s models should behave in high-risk or high-ambiguity contexts, such as agentic systems, multimodal systems, user safety, privacy, and other emerging risk domains. This is an ideal role for someone who can move across unfamiliar topics, reason from first principles, and turn ambiguity into practical model behavior. You will work closely with research, engineering, product, preparedness, and operations teams to build policies that are technically grounded, measurable, and responsive to real-world risk. In this role, you will: Design and maintain model policies across safety-relevant domains, including dual-use, agentic, and emerging frontier-risk areas. Translate risk and harm models into clear behavioral specifications, evaluation criteria, grading guidance, and system-level safeguards. Define practical boundaries between beneficial uses of AI and assistance that could materially enable harm, exploitation, misuse, or unsafe outcomes. Build policy artifacts that support model training, evaluation, and deplo

Join the engineering teams that bring OpenAI’s ideas safely to the world!! The Applied Engineering team works across research, engineering, product, and design to bring OpenAI’s technology to consumers and businesses. We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth. About the Role As OpenAI continues to grow, we are looking for experienced, problem-solving engineers to ensure our systems scale. Our success depends on our ability to quickly iterate on products while also ensuring that they are performant and reliable. You will work in a deeply iterative, collaborative, fast-paced environment to bring our technology to millions of users around the world, and ensure it’s delivered with safety and reliability in mind. Successful candidates will play a crucial role in ensuring the reliability, scalability, and performance of our systems as we continue to expand. As a reliability expert, you will be at the forefront of maintaining and enhancing the stability, scalability, and performance of our rapidly evolving infrastructure. You will work closely with cross-functional teams, including software engineers, product managers, and data scientists, to build and maintain resilient systems that can handle our growing user base and workload. In this role, you will: Design and implement solutions to ensure the scalability of our infrastructure to meet rapidly increasing demands. Build and maintain the load, chaos and synthetic testing software leveraged by development teams to make the systems they design and operate more reliable. Build and maintain automation tools to streamline repetitive tasks and improve system reliability. Build and maintain the platform for CPU/storage, GPU, and network lifecycle management to drive efficiency, accountability and support dynamic optimization of our resources. Implement fault-tolerant and resilient

Location Details: Melbourne, Victoria, Australia At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team... GoDaddy is empowering everyday entrepreneurs around the world by providing the tools, insights, and support they need to succeed online. Our mission is to help customers turn their ideas and personal initiative into success. We provide everything needed to build, grow, and manage their businesses online. GoDaddy's Registry team is looking for a Software Development Engineer to join a collaborative Agile team focused on building products and services that power the Registry system. In the role of a Software Development Engineer, you will contribute to user stories. You will build and operate services at the core of the internet. You will take full responsibility for the solutions and systems you build. This is primarily a backend-focused role with opportunities to contribute across the full stack, including UI development. You'll work with modern cloud technologies, scalable distributed services, and AI-assisted engineering tools while building reliable and highly available solutions for GoDaddy Registry! You'll collaborate with engineers across the team, continuously improve code quality and engineering practices, and gain exposure to technologies across the AWS and Java ecosystem. What you'll get to do... Full-stack development: Participate throughout the entire development stack, from UI components through backend services and persistence layers. Build clean, maintainable, and production-ready code with a strong focus on quality and reliability. Cloud infrastructure and applications: Design, develop, maintai

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role: We are looking for a strategic and data-driven Growth leader to own and scale growth for the Paytm for Business app. The role will be responsible for driving activation, engagement, retention and winback, with a strong focus on improving service-led product journeys and building a scalable growth engine. The ideal candidate will combine strong product and growth thinking with deep expertise in analytics, experimentation and lifecycle marketing. This is a high-ownership role that will work closely with Product, Engineering, Data, Marketing and Business teams to identify growth opportunities, design interventions and drive measurable outcomes at scale. Key Responsibilities: - Own the growth charter for the Paytm for Business app, covering activation, engagement, retention and win back. - Identify opportunities across key service product journeys and build strategies to improve user adoption, usage and retention. - Build a data-led growth engine using user analytics, cohort analysis, funnel metrics and behavioral insights. - Drive a strong culture of experimentation and rapid iteration, including hypothesis creation, A/B testing and measurement of business impact. - Own and scale lifecycle marketing / CLM initiatives across user segments and stages of the customer journey. - Leverage AI and Agentic capabilities to automate growth workflows, personalization, customer lifecycle management and decision-making. - Define and track growth KPIs, identify gaps and translate insights into actionable product and business initiatives. - Work cross-functionally with Product, Engineering, Data Science, Ma