User Escalation Specialist Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. At Smartsheet, our mission is to empower anyone to drive meaningful change. We're hiring a Manager of UX Research to join our world class UX Research team. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, HCD practices, and a deep understanding of our customers to create efficient, powerful, and intuitive user experiences that drive business results. On the UX team, you'll help shape the future of work. About UX Research And The Role As Manager of UX Research, you'll lead research for one of Smartsheet's core product areas, uncovering customer insights that drive product decisions and measurable business impact. You will own the research roadmap for your area, run studies hands on, and guide a small team of researchers as they do the same. You'll partner closely with Product and Design leaders to make sure the customer's needs show up in what we build and how we prioritize. You will report to our Director, UX Research. This role is fully remote and open to candidates anywhere in the US where Smartsheet is a registered employer. You will Own the research roadmap for your product area, identifying the opportunities with the highest potential for customer and

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer working on Ads Experience, you will build a brand new advertising experience for our advertisers and publishers. This team will provide advertisers with tools to run successful ad campaigns as well as provide publishers the tools to build revenue streams from immersive ads. You will be part of the team building a brand new experience for Advertisers and Publishers that will be critical to our Immersive Ads future. You will report into our Engineer Manager. As a Senior Frontend Software Engineer, you will craft robust, extensible systems for high-traffic surfaces across our Ads products. You will drive solutions using React and other technologies, helping us to build components quickly and efficiently across devices. If you have a deep understanding of frontend technologies and a passion for refining client-server interaction, you will be right at home with us! You Will: Design, build and ship features to improve the user journey for millions of users Work with Engineering, Product, Design and Data partners to match developers with the right audience Architect universal solutions for delivering features across a range of platforms and devices Drive UX impr

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Discovery UX sits at the intersection of product innovation and high-scale infrastructure. Every Roblox user starts their journey on the homepage, and every Roblox developer needs to find their correct audience. Our team works closely with product and engineering teams across Roblox to bridge this gap by improving the user journey from landing on Roblox to joining an experience. We primarily work on Home, Search, Charts, and Experience Details pages, for both the Roblox website and app. As a Principal Software Engineer , you will craft robust, extensible systems for high-traffic surfaces. While you are a frontend expert at heart, you are a versatile engineer who isn't afraid to dive into the backend or data pipelines to ship a complete feature. You will drive solutions using React and modern technologies, helping us build efficiently across devices. If you have a deep understanding of frontend architecture and a genuine curiosity for diving into data to understand "the why" behind an experiment, you will be right at home with us. This role reports to the Engineering Manager on the Discovery UX team. You Will: Design, build, and ship features that define the discovery journey for millions of

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY Account Authentication We provide the gateway for users having access to millions of experiences and the broader Roblox community. Nearly every feature on the platform assumes that the user is who they say they are. The role of the Account Authentication pod is to provide that assurance at sign-up, login, account re

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior QA Engineer, you will be the first dedicated QA hire for the Safety Engineering Group, which is responsible for building the infrastructure and policies that make Roblox the safest online community in the world. You will report to the QA Engineering Manager for Universal Apps and collaborate across the Safety organization to own end-to-end test strategies for high-stakes, 24/7 incident response systems and parent-facing safety features. This role is a unique opportunity to shape the quality culture of a company-level mandate from the ground up. You will: Partner with Engineering and Product to define and maintain comprehensive, risk-based test coverage for Safety features and systems. Own the end-to-end test strategy for Safety initiatives, including functional, regression, integration, and edge-case validation. Leverage and expand internal automation frameworks to automate critical user flows and drive API-first validation strategies. Identify high-impact automation opportunities and incorporate industry best practices to design robust, abuse-resistant test scenarios. Develop, track, and report on quality metrics (e.g., defect trends, coverage gaps) to proactively surface relea

Join the MongoDB Server Query Optimization team, and help us build a world-class distributed open-source query optimizer. Our team plays a crucial role in the experience and performance of data processing. We are responsible for the MongoDB Query Language and the lifecycle of each query, through parsing, optimization and plan selection. We have a presence across the US and Europe including New York, Dublin, Seattle, Palo Alto, and Chicago. We support office-based and remote work and align projects with convenient work hours for each time zone. We have tons of interesting problems to solve with a direct impact on users for transactional, time-series, and analytical workloads. The team is endeavoring to systematically rewrite every major component of our optimization and execution systems. We need your help to design and build the heart of a distributed, flexible schema, document database. ​​This role can be based out of our US offices or remotely in the North America region. Candidate Profile 10+ years of experience in data management systems, distributed systems, or large-scale backend engineering Experience with building production-level code with a large user base, robust design structure and rigorous code quality Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture Experience with large code bases written in C++ or another systems programming language. You'll need to trace down defects, estimate work complexity, and design evolution and integration strategies as we rewrite different components of the system A strong foundation in core database internals is essential. While direct experience in query optimization is a massive bonus, it is not a prerequisite. We are also excited to meet candidates with strong backgrounds in compilers, language transpilers, or distributed storage systems Position Expectations Innovate in the area of flexible schema d

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Access Essentials - Core Product The Access Essentials organization at Okta builds the platform features for authentication and authorization across Okta-protected resources. Our mission is to enable customers to access these resources seamlessly & securely. We develop Okta cloud services and client software that allow users to seamlessly login to devices and use Okta authenticators to access applications securely. The Access Management team is part of Okta R&D Engineering. Learn more about Okta’s Engineering on our blog .x The First Party Apps Platform team First Party Apps Platform team is part of the larger Access Essential - Core Product organization. We develop Okta’s secure web experiences for end-user authentication and access . Our products and features are high-impact and high-visibility. Our team develops the Okta Sign-in Widget,

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is looking for a results-oriented and strategic Head of Marketing who loves driving revenue and digging into new Go-To-Market challenges. You will lead the team of marketing professionals and lead the creation of the plan of programs / regionalized campaigns targeting all segments in the key geographies to fuel our APJ expansion. You are a seasoned growth marketer who thrives in a dynamic environment and moves quickly to build structure and process. You will be comfortable collaborating across the entire APJ leadership team, leading the development of a comprehensive marketing plan, and managing a team of 10+ spanning regional marketing, partner marketing, and customer growth. You will also serve as the primary liaison with global teams, who are based across our corporate offices and remote locations worldwide. DUTIES AND RESPONSIBILITIES: Drive APJ Marketing Strategy and Pipeline Generation: Define and own the comprehensive APJ demand marketing strategy, covering all segments from SMB to the region’s largest accounts, and maximizing total pipeline by integrating deep Business/Sales Development knowledge. Maximize Customer Growth: Define and execute the post-sales marketing strategy, focusing on increasing customer retention and adoption, and accelerating expansion through targeted upsell, cross-sell, advocacy and loyalty programs, including user group initiatives. Foster Executive Engagement & Regional Event Strategy: Own and execute the reg

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Access Essentials - Core Product The Access Essentials organization at Okta builds the platform features for authentication and authorization across Okta-protected resources. Our mission is to enable customers to access these resources seamlessly & securely. We develop Okta cloud services and client software that allow users to seamlessly login to devices and use Okta authenticators to access applications securely. The Access Management team is part of Okta R&D Engineering. Learn more about Okta’s Engineering on our blog .x The First Party Apps Platform team First Party Apps Platform team is part of the larger Access Essential - Core Product organization. We develop Okta’s secure web experiences for end-user authentication and access . Our products and features are high-impact and high-visibility. Our team develops the Okta Sign-in Widget,

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Staff Product Manager for the GenAI Safety team within Trust & Safety, you'll define and drive the product strategy for ensuring Pinterest's GenAI-powered systems are safe, fair, and trustworthy. You'll be responsible for building proactive safety frameworks that scale with our growing AI capabilities, partnering deeply with engineering, policy, data science, and design to protect our users while enabling Pinterest to innovate responsibly. This is a high-impact role for someone who is passionate about the intersection of AI and user safety, and who thrives in ambiguous, fast-evolving problem spaces. You'll work at the frontier of responsible AI - anticipating novel harms before they emerge, red-teaming new AI features, and translating complex policy goals into measurable product requirements. What you'll do: GenAI Safety Strategy: Own a

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Sr. Client Partner at Pinterest, you’ll play a pivotal role in building trusted, long-term partnerships with our Beauty, Health and Household clients. Supporting them in creating value on the only platform intentionally designed to be positive and inspiring. You will define, launch, and drive strategic initiatives, operationalizing a vision that deepens relationships and delivers measurable business results. We’re seeking an exceptional candidate with a proven track record in advertising and media, a talent for building strong connections, and a passion for solving complex, ambiguous challenges. Your ability to communicate with clarity and influence stakeholders, both internally and external, will be key. With Pinterest’s advertising business thriving and our user base expanding, your leadership can help reinforce our position as the platfo

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Figma Research team is hiring a top-tier researcher to support our core product, Figma Design, and actively develop and execute research to drive scale, tap new opportunities, and ensure Figma continues pushing innovation in design and production tooling. Because Figma Design is used by so many of the top tier software companies around the world, you will be uniquely positioned to advance the state of how product development works across the entire industry. The ideal candidate brings a deep passion for research and strategy, raising the bar with AI led experiences, and laddering key user needs to critical product decisions and broader business impact. Partnering with Product, Design, and Engineering, you will tackle our highest impact problems, influencing company strategy for both the short and long term. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Help Figma grow and innovate by delivering strategic research and recommendations and materially influencing the vision and strategy for Figma Design Partner closely with product leaders to find opportunities, generate strategy, and define success Break down complex business challenges into clear research plans; lead the end to end research process and demonstrate strong storytelling skills to deliver significant impact to Figma’s businesses Harness your product mindset and storytelling chops to influence product roadmap Advocate for the role of Research as a

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Senior Software Engineer, Frontend (Coinbase Advisor - Agentic Trading) We're hiring a Senior Software Engineer to join the Coinbase Advisor team within the Consumer & Business group. Coinbase Advisor is the world's first RIA-licensed agentic trading system: an AI advisor living inside the Coinbase app that holds a natural conversation about a user's portfolio, gives personalized financial advice, and executes trades on their behalf. This role is primarily frontend on a full-stack team. You'll own the interfaces that make agentic trading feel fast, clear, and trustworthy for millions of customers, and you'll follow that work into our Go services and LLM layer when the product calls for it. What you'll do: &

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Marketplace teams are at the heart of our products and decision-making, owning everything from rider pricing to driver earnings, incentives, and efficient matching. We’re looking for passionate, driven engineers to build systems that empower our riders and drivers to have the best transportation experience possible through prediction, adaptivity, and personalization. We’re looking for someone who is excited about working in a fast-paced, innovative, and impactful environment to create reliable solutions to distributed computing, ML, and data problems. The Pricing team is a centerpiece of Lyft’s Marketplace org, determining prices for all rideshare products and supporting new initiatives. Rider Engagement develops rider-facing engagement levers and optimizes user pricing experience to drive both short term and long term business outcomes. We work with Product & Science to solve and implement complex pricing requirements, balancing the needs of riders, drivers, and the business goals. As an owner of one of the most critical flows in the company, you will work on a wide array of challenges such as latency-sensitive concurrency problems, large scale distributed systems, and experimentation. If you’re interested in playing a large part in demand / supply management and improving the Lyft customer experience, this could be a great fit for you. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience. Work closely with cross-functional teams and partner teams to develop solutions based on technology and business needs, and advance team’s goals and priorities Independently lead features from idea to positive execution and launch Unblock, support and communicate with internal partners to achieve results Write well-crafted, well-tested, readable, maintaina

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. Stripe Apps connect Stripe with the tools businesses already use, bringing relevant data and workflows into the Stripe Dashboard and third-party systems. The Strategic Apps team owns a portfolio of integrations with enterprise systems that are critical to our users’ workflows—from quote-to-cash and support to reporting. We help users embed Stripe more deeply into the way they run their businesses. What you’ll do We’re looking for a Staff Product Manager to set the strategy and lead execution for Strategic Apps. You will own a portfolio of existing and new integrations, including those with systems such as Salesforce, and determine where Stripe should invest based on user needs, Stripe’s product and industry priorities, and market signals. You will work across Stripe and directly with external partners to deliver reliable, high-quality integrations that drive adoption and business outcomes. Own the vision, product strategy, roadmap, and success metrics for a portfolio of strategic apps, making and communicating clear trade-offs amid significant ambiguity. Identify, prioritize, and validate the highest-value user problems and integration opportunities through direct user research, ecosystem analysis, and quantitative evidence. Lead cross-functional teams across Engineering, Design, Data Science, Finance, Sales, User Support, Marketing, Partner Management, and other product teams to deliver and evolve integrations end to end. Par