User Escalation Specialist Jobs

About the Team The Consumer Devices team is building a new generation of AI-native experiences that bring OpenAI’s technology closer to people throughout their day. We are exploring how AI can become deeply integrated into the devices people already use—understanding context, helping users accomplish tasks, coordinating across apps and services, and making use of capabilities that are uniquely available on the device. Our work spans software, devices, platform technologies, and strategic partnerships. We operate as a highly collaborative, fast-moving team focused on turning ambitious ideas into reliable products that can reach people at significant scale. About the Role As an Android Systems Engineer , you will help define and build the Android platform capabilities behind the next generation of AI-powered consumer experiences. This is not a traditional application-only Android role. You will work across the Android stack, using system-level APIs, device capabilities, platform integrations, and OEM-specific functionality to create experiences that would be difficult or impossible to build as a conventional mobile application. You will help determine what becomes possible when an AI assistant is deeply integrated with a mobile device: how it understands what is happening, interacts naturally with the user, connects across apps and services, and helps complete multi-step tasks. You will work closely with product, design, AI, backend, platform, and external device partners to take new concepts from prototype to production. The role requires strong technical judgment, product intuition, and comfort navigating areas where the platform, APIs, and product patterns are still evolving. This role is based in San Francisco, CA. We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees. In this role, you will: Build deeply integrated Android experiences: Design and implement product experiences that take advantage of Android

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product verticals, we use this extensive tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure impact on our community of players and developers. WHY AUTHENTICATION & SECURITY? Authentication & Security sits at the intersection of trust, product, and growth. The team builds the systems that allow users to sign in, recover, and protect their accounts with confidence, while defending the platform against account takeovers, credential abuse, and fraud at massive scale. This role is an opportunity to shape a high-stakes product area where small changes in friction or protection can meaningfully affect sign-ups and user frequency. You will act as a strategic leade

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Team Cloudflare handles traffic for almost 25% of the Internet. That’s a lot of data. On the Town Lake team, our mission is to make that data accessible and valuable for users across the company. We connect data from dozens of source systems and make it available so that any user in the company can answer any question in 5 minutes or less, using SQL or plain english. We’re building a modern, agentic-first data lakehouse platform ba

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . About tvScientific by Pinterest We are the first CTV advertising platform purpose-built for performance marketers. For brands and app developers, we bridge the gap between massive TV reach and granular User Acquisition (UA) metrics. Built by ad-tech veterans, our platform combines media buying, optimization, and MMP attribution to help consumer brands automate CTV campaigns, drive app installs, and maximize Return on Ad Spend (ROAS). As a Lead Client Partner, you’ll leverage your experience in performance marketing and digital advertising to champion the value of our product, empowering brands, companies, and agencies to achieve their advertising objectives through the power of CTV. Day to day, you'll strategically manage named account lists (NALs) within your industry vertical to drive targeted engagement and revenue growth. Currently, we are l

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our Fraud, Losses, and Financial Crime Data Science team builds the models and data products that protect Stripe and its users from fraud, account takeover, and financial crime. We own the full fraud and loss modeling stack - from account takeover detection and card fraud classification to merchant-level loss estimation, unsupervised anomaly detection, and financial crime risk modeling. We partner with Fraud Engineering, Financial Crimes Engineering, and Risk Operations to bring these systems into production and ensure they have measurable impact on Stripe's financial integrity and user trust. What you'll do We're looking for a Data Scientist to join the Fraud Data Science team. In this role, you'll build and improve the models that power Stripe's fraud detection and loss management systems. You'll work closely with Fraud Engineering and Risk Operations to move models from research to production, and you'll use data to surface insights that shape fraud strategy across the business. Data scientists on this team apply supervised and unsupervised machine learning, statistical mod

We’re looking for a visionary Product Manager to lead the Agents Experience team in San Francisco. In this role, you will define how humans and AI agents work together inside Asana and make collaborating with agents feel natural, trustworthy, and indispensable. You will join our Product Management team, which drives Asana's product strategy and works cross-functionally across Engineering, Design, Experience Research, Data Science, Sales, Support, and Marketing to deliver impactful solutions that help teams see the larger purpose behind their work. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Own the product vision and prioritized roadmap for the core agent experience that will define the modern Human + Agent workplace. Drive agent adoption by owning how teams discover, activate, and build lasting habits around AI agents, turning successful first experiences into durable, team-wide usage. Partner with design and user research to refine the core interactions for how users create, direct, review, and give feedback to agents in the flow of work. Lead discovery, pilots, and betas with enterprise customers to understand how organizations adopt agents, translating those insights into product strategy. Shape the experiences that let humans confidently delegate work to agents, including transparency, control, and feedback loops that build trust at every step. Define engagement metrics, instrument tracking, and iterate continuously on the product experience. About you 6+ years of product management experience, ideally focused on AI products, collaboration software, or enterprise workflows. Pr

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our work is broad and varied, influencing how our products work (e.g., understanding user needs, preventing fraud, or optimizing charge flows), how our business works (forecasting key outcomes, managing liquidity, and quantifying risk exposure), how our go-to-market motions operate (designing growth experiments, optimizing marketing investments, refining sales processes, and estimating causal effects), and everything in between. The Link Data Science team at Stripe is the dedicated data science and analytics partner for Link - currently with a strong product market fit in offering one-click checkout to shoppers who shop across Stripe’s merchant network, trusted by more than 300M users. The Link team has an exciting roadmap to launch consumer-friendly features to make Link the best way to spend, while continuously generating conversion uplift to our merchants. We are hiring for two data scientists dedicated to: Local Payment Methods - We want to enable consumers across the globe to be able to pay using their preferred local payment method like UPI, PIX etc. This allows me

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION REQUIRES U.S. CITIZENSHIP. Role Description: Defense Unicorns seeks a Senior-level Engineer to lead the development and implementation of Defense Unicorns’ Autonomy and Unmanned Systems Domain. This role will work closely with fellow platform engineers, software engineers, and warfighters. What You’ll Work On: Deliver interfaces for managing individual assets and large fleets of autonomous and unmanned systems. Design and implement data-rich UIs that reflect real-time and distributed system state. Work with stakeholders to develop workflows for deploying, updating, and monitoring systems across edge, remote, and disconnected environments. Handle complex state management and asynchronous data flows. Integrate frontend applications with backend APIs, platform services, and communications technologies. Improve usability and clarity for technically complex operational workflows. Partner with UX to translate complex system behavior into intuitive user experiences. Responsibilities: Lead the technical staff and technical baseline of Defense Unicorns’ Autonomous and Unmanned Systems Domain, mentoring and growing a team of software engineers and DevSecOps engineers. Own architectural decisions that align with secure software development practices, application security, and CI/CD best practices. Mentor and develop engineers across the team, fostering technical excellence and continuous learning. Communicate technical priorities with product management while advocating for thoughtful management of technical complexity, scalability, and long-term maintainability. Work closely with peers to ensure cohesive architecture across Defense Unicorns capabilities and seamless integration with the common platform baseline. Translate operational imperatives into product capabilities and guide development toward solutions that meet or exceed mission objectives. Serve as the technical leader across software,

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. The WORK: As our Treasury team grows worldwide, we are hiring a versatile, operational, organized, analytical, and collaborative Treasury Manager. You will handle daily cash and product operations and assist with all global processes. You will help lead efforts to expand the company’s infrastructure and work closely with cross-functional team members and Ripple’s partners every day. WHAT YOU'LL DO: Prepare, assess, and process cash flow transactions (including Payroll, Tax, Bank fees, and Treasury payments). Manage entity funding (approvals/callbacks), capital calls, loans, grants, and intercompany funding/settlement oversight. Support continuous oversight of cash operations, including daily cash handling, bank account reconciliation, and account configurations. Provide internal/external audit support, coordinate FBAR compliance, and manage restricted account/LOC monitoring. Assist in preparing and analyzing cash positions, providing digital asset fundings, and ensuring liquidity for wallet/funding obligations. Complete Stablecoin (RLUSD) Treasury operations, OTC trading support, RPD and Treasury operations. Manage AP and Corporate payments using crypto assets. Own global account and exchange management, including opening/closing accounts, KYC, signatory updates, FBAR reporting, User Access Management, and other account management activities. Manage bank fee and

About the Team The Revenue Operations Team at SevenRooms is a group of creative problem-solvers motivated to tackle unique challenges across the business. We’re responsible for driving efficiency, productivity, and scalability across the organization by managing Salesforce and related GTM system integrations. We love what we do and we do it well, in a collaborative, fun, and inclusive environment where cross-functional partnership is key. About the Role As a Revenue Operations Business Systems Manager, you’ll use your strong systems experience and expertise to ensure our business applications are streamlined, effectively used, and fully adopted across the organization. You should ensure you are solving the right problem within our systems to support our revenue strategy, improve our processes, and promote growth across the go-to-market organizations. The Revenue Operations Team is composed of innovative members driven to solve some of the more unique challenges within SevenRooms. We love what we do, and we do it well, in a work environment that is both fun and inclusive. Our team is responsible for the overall effectiveness and productivity of the organization, and we do this cross-functionally within SevenRooms to advance initiatives. You’re excited about this opportunity because you will… Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training. Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem. Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablem

Senior OpenLink Developer Location: Houston, Texas, US | Practice Area : Technology & Engineering | Type: Permanent Drive complex OpenLink transformations and help energy clients modernize critical trading and risk platforms. The Role Capco is a global technology and business consultancy focused on the financial services and energy sectors. We combine innovative thinking with deep industry expertise to deliver transformational consulting, technology, and digital solutions to some of the world’s leading organizations. As a Senior OpenLink Developer, you will play a key role in delivering strategic technology initiatives for our energy clients. You will work closely with business stakeholders, consultants, and engineering teams to design, configure, and enhance OpenLink solutions that support trading, risk, and operational objectives. This role requires strong technical capability, business analysis expertise, and the ability to translate complex requirements into scalable technology solutions. What You’ll Do Configure, customize, and enhance OpenLink solutions to meet client business and operational requirements Facilitate workshops, gather requirements, and translate business needs into functional and technical specifications Analyze existing systems and processes to identify opportunities for optimization and platform improvements Troubleshoot application issues, resolve software defects, and provide ongoing user support throughout delivery lifecycles Produce high-quality client deliverables including process documentation, solution designs, presentations, and implementation plans What We’re Looking For 5+ years of experience working as a Business Analyst, OpenLink Developer, or techno-functional consultant Hands-on experience implementing, configuring, and extending OpenLink platforms in complex environments Strong understanding of software delivery lifecycles, requirements gathering, process mapping, and stakeholder management Experience supporting tes

Business Analyst – OpenLink Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Deliver impactful energy trading solutions by bridging business needs and OpenLink technology The Role As a Business Analyst within Capco’s Business Consulting practice, you will support clients in the energy sector by translating business requirements into effective OpenLink solutions. You will work closely with stakeholders and technology teams to deliver high-quality consulting outcomes, supporting system implementations and transformation initiatives across trading environments. What You’ll Do Facilitate client workshops, interviews, and analysis to gather and document requirements Develop business requirements, functional specifications, and process documentation Analyze current and future state processes to identify gaps and improvement opportunities Support testing, training, and go-live activities to ensure successful delivery Produce clear consulting deliverables including reports, presentations, and proposals What We’re Looking For Experience as a Business Analyst with OpenLink implementation and configuration Strong skills in requirements gathering, process mapping, and stakeholder engagement Ability to translate business needs into functional and technical specifications Experience supporting testing cycles, user training, and production rollout Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For Experience within a management consulting environment Background in energy, utilities, or trading domains Experience contributing to business cases, proposals, or reusable consulting assets Familiarity with project delivery methodologies and lifecycle management Basic scripting or technical understanding to support system analysis Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic, the Search AI Company, empowers everyone to find answers in real-time, leveraging all their data at scale, and fueling the potential of businesses and individuals. The Elastic Search AI Platform, trusted by over 50% of the Fortune 500, unifies the precision of search with the intelligence of AI to accelerate impactful results. The Software Engineer will join the self-service cloud growth team, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud. What You Will Be Doing Working as a full stack engineer, contributing both to the backend and frontend of the product onboarding and trial experience. Designing and implementing new scalable features and APIs in our product. Working closely with PMs and designers to plan and design the features. Implementing agentic interfaces for onboarding and trial experience. Collaborate with Elastic solution teams to seamlessly integrate cloud and kibana onboarding flows. Designing and implementing data evolution strategies to manage schema changes without introducing breaking changes. What You Bring Strong proficiency in React and JavaScript/TypeScript. Strong proficiency in Node.js server frameworks like Hapi and Next.js. Front-end tech

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic, the Search AI Company, empowers everyone to find answers in real-time, leveraging all their data at scale, and fueling the potential of businesses and individuals. The Elastic Search AI Platform, trusted by over 50% of the Fortune 500, unifies the precision of search with the intelligence of AI to accelerate impactful results. The Software Engineer will join the self-service cloud growth team, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud. What You Will Be Doing Working as a full stack engineer, contributing both to the backend and frontend of the product onboarding and trial experience. Designing and implementing new scalable features and APIs in our product. Working closely with PMs and designers to plan and design the features. Implementing agentic interfaces for onboarding and trial experience. Collaborate with Elastic solution teams to seamlessly integrate cloud and kibana onboarding flows. Designing and implementing data evolution strategies to manage schema changes without introducing breaking changes. What You Bring Strong proficiency in React and JavaScript/TypeScript. Strong proficiency in Node.js server frameworks like Hapi and Next.js. Front-end tech

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic, the Search AI Company, empowers everyone to find answers in real-time, leveraging all their data at scale, and fueling the potential of businesses and individuals. The Elastic Search AI Platform, trusted by over 50% of the Fortune 500, unifies the precision of search with the intelligence of AI to accelerate impactful results. The Software Engineer will join the self-service cloud growth team, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud. What You Will Be Doing Working as a full stack engineer, contributing both to the backend and frontend of the product onboarding and trial experience. Designing and implementing new scalable features and APIs in our product. Working closely with PMs and designers to plan and design the features. Implementing agentic interfaces for onboarding and trial experience. Collaborate with Elastic solution teams to seamlessly integrate cloud and kibana onboarding flows. Designing and implementing data evolution strategies to manage schema changes without introducing breaking changes. What You Bring Strong proficiency in React and JavaScript/TypeScript. Strong proficiency in Node.js server frameworks like Hapi and Next.js. Front-end tech