User Escalation Specialist Jobs

About Hark Hark is an artificial intelligence company building advanced, personalized intelligence. One that is proactive, multimodal, and capable of interacting with the world through speech, text, vision, and persistent memory. We're pairing that intelligence with next-generation hardware to create a universal interface between humans and machines. While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on what comes next: agentic systems that interact naturally with people and the real world. To get there, we're developing multimodal models and next-generation AI hardware together - designed from the ground up as a single, unified interface for a new era of intelligent systems. About the Role We are looking for an electrical engineer to own the end-to-end power architecture of our next-generation portable devices. You will be responsible for ensuring our products are safe, efficient, and long-lasting. From selecting the right battery chemistry to fine-tuning PMIC registers and creating complex power models, you will ensure every milliwatt is accounted for. Responsibilities Power Architecture: Define the power distribution network (PDN) and select key components, including PMICs, chargers, fuel gauges, and protection ICs. Battery Management: Lead the selection, characterization, and safety validation of Li-ion/Li-poly battery cells. Power Modeling & Simulation: Develop detailed power models to predict battery life across various user scenarios (idle, peak load, standby). Charging Systems: Design and optimize wired (USB-C PD) and/or wireless charging circuits, ensuring thermal stability and fast-charging compliance. Efficiency Analysis: Conduct bench-level efficiency measurements for DC-DC converters (Buck, Boost, LDO) and optimize firmware settings for peak performance. Peak Power Management: Develop power model and management strategy to overcome system brownout. Regulatory Compliance: Ensure power designs meet globa

About Hark Hark is an artificial intelligence company building advanced, personalized intelligence. One that is proactive, multimodal, and capable of interacting with the world through speech, text, vision, and persistent memory. We're pairing that intelligence with next-generation hardware to create a universal interface between humans and machines. While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on what comes next: agentic systems that interact naturally with people and the real world. To get there, we're developing multimodal models and next-generation AI hardware together - designed from the ground up as a single, unified interface for a new era of intelligent systems. About the Role You'll build the backend systems that make Hark's AI agent actually work — reliable, fast, and production-grade. That means the hard infrastructure problems: high-concurrency services, low-latency streaming, state management for long-running agent workflows, and the execution layer that connects model outputs to real-world actions. You are building the nervous system of an agentic product. This is a high-ownership role on a small team. You'll work directly with model researchers and platform engineers, and the systems you build will determine whether Hark feels like a slow chatbot or something genuinely new. Responsibilities Core Runtime Architecture: Design and build the high-concurrency backend services responsible for agent orchestration, tool execution, and real-time streaming. Systems Reliability: Develop robust failure-handling, retry logic, and state management for long-running agentic workflows. Platform Primitives: Architect the foundational APIs and services—including memory retrieval systems and sandboxed execution environments—that power the entire Hark ecosystem. Performance Engineering: Optimize the stack for low-latency streaming and high-throughput data processing to ensure seamless agent-user interactions. Full-Cycle Owne

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team We sit on the front lines of OKX's security and compliance mission. Our charter is to build the flexible, scalable, and intelligent AI systems that detect and prevent identity fraud, account takeover, and large-scale organized abuse — in real time and at the scale of a global financial platform. We own the core identity-risk capabilities that decide, millions of times a day, whether an account can be trusted: identity trust signals, behavioral risk modeling, relationship and cluster intelligence, and face, liveness and document verification. We work shoulder-to-shoulder with Product, Risk, Compliance, and Engineering to turn the hardest adversarial problems in crypto into production-grade defenses that protect good users and the open financial system. About the Role We are looking for a Senior AI Engineer to design, build, and own key identity-risk and trust models at OKX. You will build models that combine identity verification results, device and geo data, and user behavior into trust and risk signals, and use graph and clustering methods to uncover organized, industrialized fraud. This is an

As a Senior NetSuite Consultant at Plative, you will act as a Subject Matter Expert for our growing Field Service Management (FSM) and Manufacturing practice. This is a high-impact, client-facing role designed for a "Consultative Leader," someone who doesn't just apply configurations but actively challenges and advises clients on best practices in logistics and warehouse operations. You will own the project lifecycle from discovery and design, to configuration and UAT. Leading complex FSM implementations and ensuring that complex business processes are translated into scalable NetSuite solutions. Responsibilities: Lead client discovery sessions to map manufacturing and distribution business requirements to NetSuite best practice. Manage and deliver complex NetSuite implementation projects, including solution design and project management. Identify and communicate project limitations, shortcomings, and issues early on, working closely with senior consultants and architects to address and mitigate risks. Execute end-to-end configuration, including complex business logic, custom fields, and workflows. Act as a subject matter expert for manufacturing processes (e.g., Shop Floor, Control, BOM management), distribution workflows (e.g., Pick/Pack/Ship, Demand Planning). Act as a subject matter expert on NetSuite Field Service Management (FSM), designing automated preventive maintenance schedules, warranty tracking workflows, and smart dispatching boards. Guide clients on industry-leading practices for cost accounting, landed costs, preventive maintenance, WIP & Routing, Demand Planning and inventory valuation. Design and lead internal QA and guide client User Acceptance Testing (UAT) to validate system stability and data integrity. Delegate tasks to analysts and guide their development to ensure high-quality project deliverables. Proactively identify and mitigate project risks related to scope, budget, or technical constraints with the project management team. Raise de

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Revenue and Financial Automation (RFA) team at Stripe is building a modern, revenue-focused, financial management platform for fast-growing, digital-native companies. Hundreds of thousands of businesses of all sizes and types use Stripe Billing to collect revenue for recurring and one-time payments across a variety of different pricing models—from selling SaaS subscriptions, to orchestrating multi-stage contracts, delivering Usage-Based Billing, and providing recovery and retention tools to prevent customer churn. What you'll do As an engineer on the team, you'll be responsible for shaping and building a suite of products that let our users model and operate their business more efficiently. You'll work on projects that span technologies, systems, and processes where you'll design, build, test, and ship code every day. In this cross-functional role, you'll collaborate with experts in infrastructure, security, design, and operations to build business-critical internal and external features that power Stripe users around the world. Responsibilities Design the next generation of Stripe products to meet the high-growth needs of our company and customers for years to come Deliver value through a strong collaborative, user-first approach with stakeholders and customers Mentor engineers to help them grow Debug and solve critical production issues across services and multiple levels of the stack Who you are We're looking for someone who meets the

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the role Stripe is looking for AI-enabled builders. If you are looking to apply your skills at a company that deeply cares about quality with global scale, we'd love to hear from you. We're looking for early career engineers who can solve problems, write code, ship features, and iterate quickly, all with a core focus on elevating Stripe’s craft and quality. This is a 12-month intensive training program where you will be paired with a host team within Stripe, given a broad mandate, and ideally placed full time in a Product Manager role after completion of the program. What you’ll do Embed yourself deeply with Stripe’s users . Our users expect Stripe to provide the best financial technology that is also enabled with deep insights, automations and features that only AI can solve. You will work with users on a daily basis to understand their needs and forge new solutions. Own the entire lifecycle . You'll take a user problem from initial discovery through design, implementation, deployment, and iteration. Build on a home team, learn across Stripe . You'll start on one team (e.g., Dashboard, Docs, Crypto, Payment Methods) and eventually land a full time role as a Product Manager. Ownership mindset . When you hit technical constraints, unclear requirements, or process friction, you'll figure it out. You'll navigate codebases, track down answers, and push through obstacles. Optimize how you work, not just what you build . You'll constantly r

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Lead the delivery of complex engineering projects focused on driving user acquisition, activation, and revenue growth. Break down initiatives into manageable stages with predictable timelines, making clear trade-offs between speed, experimentation, and long-term scalability. Partner closely with product and data to prioritize high-impact work and maximize business outcomes. Understand engineering levelling and scale the team by identifying and filling skill gaps, particularly in areas like experimentation, performance, and conversion optimization. Collaborate with recruiting to attract and retain top talent aligned with Growth’s fast-paced, outcome-driven environment. Monitor team performance proactively, ensuring strong execution and continuous improvement. Support engineers in delivering measurable impact and developing their careers through ownership of key growth metrics. Navigate difficult conversations with clarity and empathy, especially when balancing business urgency with technical quality. Foster a collaborative, high-velocity team culture aligned with company goals. Team you would be leading – Growth The Growth team is dedicated to driving high NDR and sustainable revenue growth through

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is looking for an experienced Engineering Manager to lead our fullstack team responsible for building and scaling our flagship products. As the leader of the team that owns the APIs and core experiences powering ClickUp, you will play a pivotal role in shaping the future of our platform. You will guide engineers working across the stack, from frontend experiences to backend infrastructure. Your focus will be on driving the development of new features, addressing performance and reliability challenges, and ensuring operational excellence as we continue to grow. This is an opportunity to make a significant impact on our core product while fostering a culture of technical excellence and collaboration. The Role: Technical Leadership : Provide hands-on technical guidance to the team, ensuring best practices in software development, architecture, and design. Team Management : Lead, mentor, and grow a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement. Product Development : Drive the development of new features and enhancements, ensuring high performance, scalability, and reliability. Collaboration : Work closely with product managers, designers, and other engineering teams to align on goals, prioritize initiatives, and deliver exceptional user experiences. Code Quality : Oversee code reviews, ensure adherence to coding standards, and advocate for clean, maintainable, and testable code. Innovation : Stay up-to-date with the latest trends and technologies in collaborative editing, cloud infrastructure, and web development, and apply them to improve our produ

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Every day, millions of developers use HackerRank to prove their skills. We're looking for a Senior Backend Software Development Engineer who can drive the technical direction of critical backend systems and lead the delivery of high-impact, platform-level initiatives. You will own the architecture and evolution of core backend services, mentor engineers across teams, and be a key technical decision-maker ensuring our platform remains fast, reliable, and scalable as we grow our global user base. What you will do Architect, design, and lead the implementation of complex backend systems and services that power core product experiences at scale. Define and drive technical strategy for your domain, making key decisions on system design, technology choices, and long-term architectural direction. Own the end-to-end reliability and performance of critical backend services, establishing SLOs, monitoring, and incident response best practices. Design scalable API frameworks and data models that serve as foundations for multiple product teams and external integrations. Lead cross-functional technical initiatives spanning multiple teams, coordinating with frontend, infrastructure, product, and design stakeholders. Iden

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Vendor Monitoring Data team focuses on gathering external data and conducting risk analysis as part of Vanta's Vendor Risk Management (VRM) product. Our work provides comprehensive insights that help customers mitigate third-party risks effectively. As a Senior Fullstack Engineer, you'll drive complex projects across our technical stack while mentoring our talented engineering team. This role offers a unique opportunity to delve into a hyper-focused subject area: external attack surface scanning. You'll tackle unique technical challenges and contribute directly to Vanta's impact by helping customers continuously and comprehensively monitor risks across their vendor supply chain. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We're growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Fullstack Engineer, Vendor risk management at Vanta: Identify, scope, and lead large technical projects, laying the groundwork for core products to evolve and scale into highly performant, reliable, and customizable systems Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Engineer sophisticated monitoring and alerting systems to guarantee the reliability, speed, and integrity of our security data pipeline. Collaborate with security researchers to rapidly deploy new scanning techniques and

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 ClickUp is looking for an experienced Engineering Manager to lead our fullstack team responsible for building and scaling our flagship products. As the leader of the team that owns the APIs and core experiences powering ClickUp, you will play a pivotal role in shaping the future of our platform. You will guide engineers working across the stack, from frontend experiences to backend infrastructure. Your focus will be on driving the development of new features, addressing performance and reliability challenges, and ensuring operational excellence as we continue to grow. This is an opportunity to make a significant impact on our core product while fostering a culture of technical excellence and collaboration. The Role: Technical Leadership : Provide hands-on technical guidance to the team, ensuring best practices in software development, architecture, and design. Team Management : Lead, mentor, and grow a team of engineers, fostering a culture of collaboration, innovation, and continuous improvement. Product Development : Drive the development of new features and enhancements, ensuring high performance, scalability, and reliability. Collaboration : Work closely with product managers, designers, and other engineering teams to align on goals, prioritize initiatives, and deliver exceptional user experiences. Code Quality : Oversee code reviews, ensure adherence to coding standards, and advocate for clean, maintainable, and testable code. Innovation : Stay up-to-date with the latest trends and technologies in collaborative editing, cloud infrastructure, and web development, and apply them to improve our produ

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity What You’ll Be Doing Own product strategy and roadmap for the DEX Trading product, covering Token Market, Swap (Aggregator), Bridge, Limit Order, and emerging trading primitives. Partner closely with the Growth & Operations team to ship initiatives that drive user acquisition, activation, retention, and trading volume, turning growth hypotheses into PRDs, prototypes, and launched features. Identify and prototype new product opportunities in DEX, evaluating emerging protocols, narratives, and paradigms (intent-based trading, MEV protection, new L1/L2s, etc.) with AI-augmented research and competitive scanning to move faster and broader than manual analysis allows. Lead end-to-end execution: drive PRDs, prototypes, and supporting documentation with AI in the loop for higher velocity and quality, then partner with R&D, UI/UX, QA, and Marketing through to launch. Define, instrument, and monitor core product KPIs (Volume, MAU, retention, route quality, etc.); run your own data analysis with AI-assisted SQL , exploratory queries, and insight synthesi

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity What You’ll Be Doing Own product strategy and roadmap for the DEX Trading product, covering Token Market, Swap (Aggregator), Bridge, Limit Order, and emerging trading primitives. Partner closely with the Growth & Operations team to ship initiatives that drive user acquisition, activation, retention, and trading volume, turning growth hypotheses into PRDs, prototypes, and launched features. Identify and prototype new product opportunities in DEX, evaluating emerging protocols, narratives, and paradigms (intent-based trading, MEV protection, new L1/L2s, etc.) with AI-augmented research and competitive scanning to move faster and broader than manual analysis allows. Lead end-to-end execution: drive PRDs, prototypes, and supporting documentation with AI in the loop for higher velocity and quality, then partner with R&D, UI/UX, QA, and Marketing through to launch. Define, instrument, and monitor core product KPIs (Volume, MAU, retention, route quality, etc.); run your own data analysis with&

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We’re looking for exceptional Fullstack / Web Engineers that can work across the stack but have a passion for frontend development and a keen eye for design. You'll architect and optimize user-facing features that power real-time conversations for millions worldwide. Dive into cutting-edge technologies and scalable backend systems, collaborating with top-tier talent to push the boundaries of web performance and innovation. You have the ability to thrive in a fast-paced environment, where you proactively tackle high-impact challenges that shape the future of social media—perfect for engineers passionate about crafting seamless, responsive experiences that drive global engagement and redefine digital interaction. RESPONSIBILITIES: Own and drive features from inception and design to implementation and launch, being the web expert on your team. Build and maintain high-quality, performant products and features, leveraging the most modern and cutting edge web standards, technologies, frameworks, and AI tooling. Responsible for fullstack features, including user dashboards, personalized experiences, content delivery, interactive tools, assessments, and real-time analyti

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Senior Data Analyst, you will play a crucial role in our data-driven decision-making process. You will be responsible for turning raw data into actionable insights that will shape our product strategy and drive business growth. This role requires a deep understanding of product analytics, a strong technical skillset, and a forward-thinking mindset to leverage AI in your analysis. Responsibility : Design and build insightful and user-friendly dashboards and reports in Tableau to track key product metrics and performance indicators. Utilize Snowflake and dbt to build and maintain robust and scalable data models and pipelines for our analytics needs. Conduct in-depth product analysis to identify trends, patterns, and opportunities for product improvement and growth. Write complex SQL queries and use Python to perform advanced data analysis Collaborate with product managers, engineers, and other stakeholders to understand their data needs and provide them with the insights they need to make informed decisions. Proactively identify and explore new ways to leverage AI and machine learning to enhance our analytical capabilities and unlock new insights from our data. Communicate your findings and recommendations effectively to both technical and non-technical audiences. Qualifications: Proven experience as a Data Analyst or in a similar role, with a focus on product analytics. 3-5 years of experience. Expert-level proficiency in SQL. Strong experi