User Escalation Specialist Jobs

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London or Barcelona | UK remote | 💰 £95,000 to £130,000 + Incentive Awards tied to your performance + Benefits | Technology - Data About our Data Science Teams: We're looking for a Lead Data Scientist excited to help build the bank of the future. You'll have the opportunity to super charge our user engagement in 2026 and help us to build a bank that customers truly love. At Monzo, we're building a bank that is fair, transparent and a delight to use. We’re growing extremely fast and have over 11 million customers in the UK. We’ve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. Enable Monzo to Make Better Decisions, Faster We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses. How we hire We are excited

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for critical products such as Payments Intelligence, Payouts, Tax, Billing, and Link; and develop our go-to-market strategy for key user segments such as Enterprises and Startups. In this role, you will develop messaging and positioning, craft the narrative for how our products deliver value to customers, and engage teams across sales, campaigns, demand generation, and product to drive overall awareness, pipeline, and revenue across Stripe’s existing customer base and prospects. What you’ll do Be a storyteller: You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills Lead with data: You like working with data and insights and pair that with you

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. In this role, your work will involve: Product Strategy & Vision: Define and communicate the product strategy and roadmap based on market trends, customer needs, and company goals. Work closely with senior management and stakeholders to align the product strategy with business objectives. Market & User Research: Conduct market research and competitor analysis to identify opportunities, gaps, and market demands. Understand customer needs and translate them into product requirements. Define user personas and use cases to ensure products meet user expectations. Product Development: Collaborate with engineering, design, and marketing teams to deliver products that are functional, user-friendly, and aligned with business goals. Prioritize product features, enhancements, and bug fixes based on customer feedback, technical feasibility, and business impact. Manage the product development lifecycle, including setting timelines and milestones. Cross-Functional Collaboration: Work closely with cross-functional teams (sales, marketing, customer support) to ensure successful product launches. Communicate progress, roadblocks, and product updates with stakeholder

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Join us at OKX, where we're shaping the future of decentralized finance (DeFi) to make it accessible to everyone. We're seeking Product Designers to define our DeFi products, strategize, and cultivate exceptional user experiences. As we expand our focus beyond CEX traders, we're building a world class Decentralised Platform tailored for our web3 users. Your role will involve owning transaction workflows, data display, and feature execution, crafting experiences that delight our global user base. This is your chance to have a significant impact on millions of users worldwide, collaborating with cross-functional teams to deliver top-notch DeFi experiences. If you're passionate about revolutionizing decentralised finance, join us as we Buidl cutting edge web3 products with the latest blockchain technologies. What You’ll Be Doing Synthesise needs from Product, Engineering, and Marketing into comprehensive design deliverables, ensuring design is

RDQ126R51 Mission At Databricks, we’re on a mission to help data teams solve the world’s toughest problems. The Databricks Free Edition makes it easy for students, enthusiasts, and aspiring professionals to explore data and AI hands-on, gaining the skills and confidence to build the future. We’re looking for a Senior Product Manager to join the team driving Databricks Free Edition. You’ll collaborate closely with a cross-functional team of product managers, engineers, and designers to create experiences that make learning data and AI engaging, accessible, and impactful. The Impact You Will Have Help shape and advance the vision, strategy, and roadmap for Databricks Free Edition, contributing to experiences that make learning data and AI engaging and accessible. Collaborate with design, engineering, and education teams to deliver intuitive, hands-on learning journeys within Databricks. Work with academic and learning program partners to support data and AI education through Databricks. Coordinate with other product teams to ensure new features are thoughtfully introduced into Free Edition with the right user experience and guardrails. Engage directly with learners and users to understand their goals, identify friction points, and translate insights into impactful product improvements. Define and track success metrics that measure learning engagement and user outcomes. What We Look For 5+ years of product management experience, preferably in data, AI, or developer-focused platforms. Strong customer empathy and passion for creating learning and onboarding experiences that empower users. Proven ability to drive cross-functional collaboration across engineering, design, and go-to-market teams. Excellent communication and storytelling skills, able to articulate vision, motivate teams, and simplify complex concepts. Technical proficiency to collaborate effectively with engineering on data and platform capabilities. Pay Range Transparency Databricks is committed to f

About Dot Collective We are a new generation consultancy based across UK and EU and founded on the premises of the engineering excellence and empowering people to make an impact. We work with all modern tech stacks and typically run agile scrum on all our projects. About you Are you passionate about data and its transformational powers? Do you like being able to make a huge difference in a limited period of time? We might be just the right place for you. A little bit about the role Over the past 18 months, The Dot Collective has successfully established a dedicated Data Architecture practice , laying the foundation for robust, scalable, and innovative data solutions. This practice underpins our commitment to delivering high-quality, data-driven outcomes for clients across diverse sectors. As we continue to grow, we are seeking a Data Solution Architect to play a pivotal role in shaping and implementing cloud native data and AI platforms that make a real impact. Your Key Skills and Capabilities Work with technical teams to clarify and refine architecture so as to maintain consistency during deliver Recognise ways to describe the structure and behaviour of applications used in a business, with a focus on how they interact with each other and with business users or actors Help the customer articulate their requirements and formulate a suitable solution architecture Proven experience of designing and building data platforms. A strong understanding of modelling data and how to make data work at scale A grasp of modern data governance is also appreciated Have an understanding of Microservices and Serverless architectures. Be able to describe the structure and behaviour of the technology platform that underpins user applications and understand on-premise, Cloud hosting and end-user compute Knowledge of open source, open standards and cloud technologies An understanding of architectural concepts, methodologies and approa

NOTE: Although this position is in support of our US Government work, this role is located in Tokyo, Japan. A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Forward Deployed Software Engineers (FDSEs) understand our customers’ greatest pain points and design end-to-end solutions to address them. FDSEs solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles. FDSEs deploy ground breaking technical solutions to solve our customers’ hardest problems. Projects often start with a nebulous question like “Why are we losing customers?” or “How can we more effectively identify instances of money laundering?” FDSEs lead the way in developing a solution, from high-level system design and prototyping to application development and data integration. As an FDSE, you leverage everything around you: Palantir products, open source technologies, and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the world’s most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers. Whether you aspire to be an entrepreneur or an engineering leader, we believe Palantir is the best place — with the best colleagues — to learn how. You’ll learn how to unpack a problem and understand the costs and consequences of its solution. You’ll learn new technolog

NOTE: Although this position is in support of our US Government work, this role is located in Seoul, South Korea. A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Forward Deployed Software Engineers (FDSEs) understand our customers’ greatest pain points and design end-to-end solutions to address them. FDSEs solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles. FDSEs deploy ground breaking technical solutions to solve our customers’ hardest problems. Projects often start with a nebulous question like “Why are we losing customers?” or “How can we more effectively identify instances of money laundering?” FDSEs lead the way in developing a solution, from high-level system design and prototyping to application development and data integration. As an FDSE, you leverage everything around you: Palantir products, open source technologies, and anything you and your team can build to drive real impact. You work with customers around the globe, where you gain rare insight into the world’s most important industries and institutions. We help our customers detect insider trading, improve disaster relief, fight healthcare fraud, and more. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes for our customers. Whether you aspire to be an entrepreneur or an engineering leader, we believe Palantir is the best place — with the best colleagues — to learn how. You’ll learn how to unpack a problem and understand the costs and consequences of its solution. You’ll learn new tec

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. We’re looking for an experienced backend engineer to join our team and help us build our modern service management platform. This is a hybrid position based out of our Bengaluru office . We offer competitive pay to employees and practical benefits for their whole family. If this sounds interesting to you, read on. What you'll do (responsibilities) We’re looking for experienced individual contributors who’ve worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products. Build the foundations for all things Atomicwork. Develop and maintain complex web applications emphasizing usability, performance, and scalability. Design and build enterprise-grade systems. Implement and maintain high-quality applications and show craftsmanship while coding, testing, and deploying. Collaborate with partner teams. Collaborate with cross-functional teams, including design, product management, and backend engineering, to develop and launch new features. Continuously improve our platform. Participate in code reviews and provide constructive feedback to other team members. Stay ahead of the curve. Keep up with emerging trends and technologies in front-end development, and recommend new approaches to improve the user experience. Self-direct your work and co-own the product. You will act like the technical founder of the product and will have autonomy and responsibility to do what’s right for the customer. Solve interesting technical problems. You will use your creativity and skills to solve challenging technical problems. What we're looking for (qualifications) We do not requ

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. The Role Join a small, high impact engineering team building the core Identity and Access Management platform that powers authentication, authorization, and security across our entire product surface. We design and operate the services behind login, service to service authentication, account protection, token management, SCIM provisioning, team management, OAuth integrations, and more. Our work sits on the critical path for every customer interaction, and we obsess over reliability, correctness, performance, and user trust. In this role, you'll work on a team quickly moving towards AI native development and take end to end. You’ll collaborate daily with engineers, Product, and Security to ship secure, scalable, resilient capabilities that enable customers to manage access safely and flexibly. You’ll dive deep into hard technical problems, rapidly learn new domains, and raise the engineering bar through curiosity and strong technical judgment. We’re looking for someone who thrives in high ownership environments, delivers results, and brings energy and craftsmanship to core platform engineering. If you love solving fundamental identity and security challenges at scale, you’ll feel right at home. Our Vision of You: 8+ years of professional software develo

Job Description- Manager - AR - Controllership, Myntra Role Description: As a Controllership Finance Executive, role involves financial analysis, revenue and collection with complete control over reporting of financial and non-financial metrics. This role is uniquely positioned to provide holistic view of major streams of Myntra’s revenue and receivable reporting, understanding of finance processes and Corporate function. It also involves collaborating with large set of stakeholders like Bizfin, Leaders, Auditors, Product & Tech teams. Roles & Responsibilities Responsibilities: - Invoice Management: Handle the accounting of invoices and collections. - Invoice Processing: Raise invoices and reconcile them with accruals. - Deferred Revenue: Manage deferred revenue accounting. - Collections Accounting: Account for collections and adjustments. - Partner Reconciliation: Reconcile accounts with partners. - Receivables Ageing: Ensure receivable ageing is accurately reconciled. - Weekly Reporting: Provide timely reporting of receivables on a weekly basis. - Operational Support: Collaborate with business teams for finance-related discussions, collectability assessments, and partner support. - Receivables Monitoring: Monitor receivables closely and work with the business team to drive collections. - Monthly Reporting: Prepare monthly reports and MIS with defined analytics and KPIs. - Audit Coordination: Work closely with statutory and internal auditors to meet audit requirements. - Automation UAT: Participate in user acceptance testing for automation projects on a timely basis. - Monthly Book Closure: Ensure timely and accurate closure of books on a monthly basis. Skills Required (What you’ll need): -A semi-qualified chartered accountant / M.com. with 3-5 years of experience or a graduate with 6-9 years of experience -The knowledge of applicable taxes & GST compliances on revenue & receivable -Experience in working with Oracle -Analytical ri

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Team Product managers at OKX are the CEOs of their areas of focus. We develop growth-focused product strategies, manage cost/profitability and then deliver powerful strategies that guide customers through simple transaction workflows. We are building an integrated and beautiful crypto-finance experience for mobile and web. Product managers collaborate across business units and align user research, design and UX writing, brand and marketing, technical project management and engineering, testing, data, compliance and legal teams. We are a multi-cultural and decentralized team with a deep passion for bitcoin, crypto and Defi. We are objective oriented and everyone contributes to data analysis to drive business growth. About the Opportunity As the Product Manager, you will be responsible to discover new markets and revenue opportunities and innovate new products to address the market needs. Act as an internal champion to build consensus and influence senior management for new product ideas. Identify, define, implement and instrument market research, product design, product implementation and product

Job Description: We are seeking a skilled Python Engineer to join our dynamic team. The ideal candidate will be responsible for developing robust web frameworks, building backend code to efficiently serve datasets, and performing data transformations to support our data-driven applications. This role requires a deep understanding of Python, web development frameworks, data processing, and database management. Roles and Responsibilities: Core Python: Be proficient in the concepts and features of the Python language , experienced with web frameworks like Flask and FastAPI for developing RESTful APIs, and skilled in asynchronous programming using asyncio. Experience with handling concurrent connections and optimizing I/O operations. Should have a deep understanding of microservices architecture and be capable of writing clean, efficient, and maintainable code. Security Best Practices and Requirements Understanding of security practices for microservices, including authentication, authorization, and encryption. Experience with securing APIs using OAuth, JWT, and API gateways. Web Framework Development: Design, develop, and maintain scalable web frameworks using Python. Collaborate with front-end developers to integrate user-facing elements with server-side logic. Ensure the web frameworks are secure, performant, and maintainable. Have a sound knowledge of one or more web frameworks that are based on Python, such as Django, Flask, Pyramid, etc. Should have the know how to use the framework's features, such as routing, templating, database integration, authentication, testing. Object Relational Mappers (ORMs): Develop backend systems to serve datasets through APIs and other interfaces. Implement data access layers, integrating with various databases and data storage solutions. Optimize backend code for performance, scalability, and reliability. Be able to use ORMs to interact with databases using Python objects. ORMs abstract away the low-level SQL queries and provi

About LastPass LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve. Curious about our products? Visit our website and try it free! We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us! Interested in joining LastPass but don’t see the right role available? No problem. Join our Talent Community to stay connected — we’ll reach out when opportunities that match your skills and interests open up. At LastPass, we hire across a wide range of roles — technical, creative, strategic, and everything in between. Here’s a glimpse of where you might make your mark: 🔐 Building Secure, Seamless Products Engineers, product managers, designers, and architects collaborate to deliver reliable, user-friendly solutions at scale. Whether it's core development, platform architecture, or intuitive UX, these teams shape how individuals and organizations experience digital security every day. 📊 Empowering Data-Driven Growth From data science to business systems and automation, we leverage data and technology to drive smarter decisions across the company. These teams power internal platforms, connect tools, and help us scale with speed, efficiency, and confidence. 🛠 Delivering Customer Success at Scale We’re committed to helping users succeed with LastPass. From global support to digital success programs, our Customer Experience teams guide users through onboarding

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Palantir Design Team is responsible for the human experience of using our software. Our team is growing rapidly, but we're committed to creating a tight-knit team environment that fosters trust, integrity, empathy, and growth. We work together in realizing a shared product vision, and regularly give feedback and critique to each other. Designing at Palantir is a varied experience. On a given day, you might be: leading a design sprint for your product team; designing a micro-interaction to make a complex analytical task feel simple; and/or advocating for UX consistency by creating flexible, reusable UI components. Core Responsibilities As a Product Design intern, your responsibilities look similar to a full-time designer, with the resources, stability, and mentorship of an established tech company. You’ll work on product teams with minimal supervision and own end-to-end execution of real product features. You will work with fellow Designers, Product Managers, Developers, and Forward Deployed Engineers to refine and evolve the quality of Palantir products. Interaction and visual design . You'll be involved at every stage of design work. You'll help define early product concepts, flesh out the high-level workflow and micro-interactions of a feature, and execute on a crisp and effective visual design. You should have experience designing and prototyping using tools such as Figma. User research . We frequently do informal user research, and value people who can be flexible with research processes and methodologies to achieve the right outcome. You'll often visit customer offices to interview and learn