Customer Learning Program Lead in United States

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, AI Engineering, Transformation Team Overview: The Transformation Team leads strategic change initiatives to reimagine how Mastercard works and scales, simplifies, and accelerates business outcomes. The team partners across leadership, product, technology, and operations to design and implement new organizational models, embed AI across key workflows, drive enterprise-wide transformation programs, improve operating effectiveness, and ensure successful adoption of change. By combining strategy, AI engineering, organizational design, change management, and program execution, the team helps align people, processes, and priorities to support long-term growth and business performance. Role: • This job develops and executes short-term and medium-term strategic plans for AI Engineering across Mastercard, aligning functional initiatives with organizational objectives by modifying existing methods to make significant improvements to existing processes, programs, and/or policies. • Drives the development and execution of short-term functional strategies for AI/ML teams, translating organizational priorities into actionable plans and deliverables. • Collaborates with product and business leaders to translate organizational needs into scalable AI solutions and operational strategies. • Ove

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Office of Transformation Process Redesign Overview The Transformation Team leads strategic change initiatives to reimagine how Mastercard works and scales, simplifies, and accelerates business outcomes. The team partners across leadership, product, technology, and operations to design and implement new organizational models, embed AI across key workflows, drive enterprise-wide transformation programs, improve operating effectiveness, and ensure successful adoption of change. By combining strategy, AI engineering, organizational design, change management, and program execution, the team helps align people, processes, and priorities to support long-term growth and business performance. The Process Redesign Lead is accountable for defining the operating model and process architecture: leading process discovery, mapping current-state journeys, and architecting redesigned processes through to implementation handoff. The Director-level Process Redesign Lead brings deep process expertise, AI fluency, and structural-frame thinking to the most ambiguous, cross-functional problem spaces, translating strategic intent into clean, scalable operating designs. The ideal candidate is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset, with a track record of modernizing legacy

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Administration Overview As Chief of Staff, you will be the strategic right hand to leadership, ensuring priorities are clear, processes run smoothly, and communication is impactful. This role blends operational excellence with creative storytelling, requiring a unique mix of consulting rigor, organizational savvy, and executive presence. Key Responsibilities: Operational Leadership • Coordinate and support activities within the Debit, Prepaid and Sustainability Solutions organization within Consumer Products & Processing. • Manage calendars, organize town halls, and prepare materials for leadership engagements. • Drive alignment across teams and ensure timely execution of priorities. Strategic Governance • Lead the Weekly Review, collecting updates from team leaders and synthesizing progress on strategic initiatives. • Present insights and recommendations to senior stakeholders for informed decision-making. Executive Communication & Storytelling • Develop compelling storyboards and presentations that simplify complexity and inspire action. • Elevate communication standards across the team with creativity and clarity. Special Projects & Leadership Support • Partner with leadership on high-impact initiatives and cross-functional projects. • Serve as

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Executive Assistant Overview: • The Executive Assistant will support key executives across Consumer Products and Processing. They will help to set the tone for the team. A high energy, creative, outgoing “people person” with strong trust is desired. The role includes performing general administrative duties such as telephone coverage, scheduling of meetings, travel arrangements, expense reporting, calendar management, copying, ordering supplies, and maintaining department records including the departmental budget and contract administration support. Ideally, this person would also be keen to take on more than the core tasks and would be interested in leveraging this role as a way to expand their experience and develop their skills through some project work. Major Accountabilities: • Perform general administrative duties to support day-to-day operations in such areas as phone coverage ,scheduling meetings, completing travel arrangements, expense reporting, maintaining management calendar, and taking and distributing meeting minutes. • Prepare communications, reports, presentations, or other assigned documentation • Ensure all meeting support is appropriately coordinated for meetings and events • Administer programs, projects or processes specific to the Credit team, and maintain spreadsheets o

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Software Engineering Overview Decision Stream is Mastercard's next-generation AI-native decisioning platform, designed to power intelligent, real-time decisions across fraud, authentication, payments, and risk. Built with a startup mindset and enterprise-scale ambition, the platform combines innovation, speed, and engineering excellence to redefine decisioning across Mastercard's global ecosystem. We are seeking a visionary and hands-on VP of Software Engineering to help build and scale the platform. This leader will partner closely with Product, Architecture, AI, and Platform Engineering teams to drive technology strategy, architecture, engineering execution, and organizational growth. What You'll Do Lead Through Technical Excellence • Serve as a senior technology leader and role model for engineering teams. • Drive architecture, design, and technology decisions across distributed systems, streaming, AI, and cloud-native platforms. • Engage deeply with engineers, architects, and product leaders to solve complex technical challenges. • Influence engineering standards, software quality, and operational excellence. Build and Scale the Platform • Help shape and deliver a highly scalable, resilient, and secure decisioning platform operating at Mastercard scale. • Balan

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager - Commercial Partnerships Overview The Commercial Partnerships team is looking for a Manager to support opportunities across businesses of all sizes. This role will help design and operate Mastercard’s Global Commercial Partnerships operating model, with a focus on analysis, process development, and operational effectiveness. The Manager will build and maintain the tools, frameworks, and insights needed to prioritize partnerships, improve onboarding, accelerate growth and strengthen governance. The role will help ensure that partnerships are scalable, data-driven, and consistently used across the business. Role and Responsibilities: • Partnership Demand & Pipeline Management – maintain and improve tools that track partnership opportunities and pipeline progress with a portfolio view. Create tools that standardize this process and allow for clear prioritization decisioning. Provide clear visibility into partnership priorities, demand trends, and opportunity status. • Prioritization & Business Analysis – Support the development of insights that allow for improved and informed evaluation of partners and partnership constructs. Turn data and stakeholder input into actionable insights that support decision-making. • Operating Model & Process Design – Help design, document, and maintain partn

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Risk Management Overview: The Core Payments Strategy & Execution team tackles critical strategic opportunities and challenges across Mastercard’s most foundational business. This role is suited for a senior risk leader with a passion for payments, innovation, and operating at enterprise scale. Mastercard powers an inclusive, digital economy that makes transactions safe, simple, smart, and accessible for everyone, everywhere. Through secure data, trusted networks, and strong partnerships, we help individuals, businesses, financial institutions, and governments realize their greatest potential. Our Decency Quotient (DQ) shapes how we operate—guiding a culture of inclusion, collaboration, and integrity that enables better decisions, stronger innovation, and better outcomes. Role Description: The Director, Risk Management – Core Payments is a senior risk leader responsible for supporting the design, execution, and continuously strengthening the risk management framework supporting Mastercard’s Core Payments business. This role partners closely with business leadership and the second and third lines of defense to anticipate, mitigate, and remediate risk while enabling responsible growth. This position requires deep expertise in enterprise risk management, regulatory environments, and operational r

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Manager -Technical Who is Mastercard? At Mastercard, we are revolutionizing the payments industry with cutting-edge technology. Our mission is to foster an inclusive, digital economy that empowers everyone, everywhere by making transactions safe, simple, smart and accessible. Through secure data and networks, strategic partnerships and our unwavering passion, we enable individuals, financial institutions, governments and businesses to achieve their highest potential. Our decency quotient (DQ) drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Switching Solutions team is looking for a passionate, collaborative and experienced Senior Product Manager- Technical that will provide innovative, secure, and reliable solutions for core Mastercard transaction switching systems. The ideal candidate is passionate about connecting business with technology, highly motivated, and an innovator who embraces, adopts and studies the latest technology trends. In this Role you will: Be responsible for working with various product teams across Mastercard to understand their business needs and translate to business and functional

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Media Planning Overview The US Media Analyst assists with the development, execution, and measurement of integrated media campaigns across key business priorities, product launches, and audience segments. Reporting to the US Media Director, this role partners cross-functionally with Marketing, Finance, Product, Research, and Agency teams to ensure campaigns are delivered with operational excellence. The Analyst works closely with the media agency to oversee campaign setup, execution, optimization, and reporting, helping drive effective and efficient media investments. This is an exciting opportunity for a media professional looking to expand their executional expertise while contributing to the growth of a high-profile brand and business in a fast-paced, collaborative environment. Role: Campaign Management • Support U.S. media team in planning and execution of integrated media campaigns across digital, social, video, search, programmatic, CTV and emerging channels. • Track campaign launches and ensure flawless execution. • Assist with planning deliverables, including audience sizing, channel mix, partner consideration set, budget allocation, timelines, and approvals across internal and external partners. • Work closely with the cross-functional marketing and product team

About the Team At OpenAI, Trust & Safety Operations is central to protecting OpenAI’s platform, customers, and the public from abuse. We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale. We’re building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It’s critical to us that our Ads product be built in a way that corresponds to our Ads principles , and this team is key to that. About the Role We’re looking for a senior operator with strong analytical instincts to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you’ll flex across the team’s highest-priority data and operational needs—from reporting and dashboard insights to budget and capacity planning, project-based analysis, and data automation —while partnering closely with Product, Policy, Engineering, Legal, Go To Market, and Data Science and Data Engineering teams. This role sits at the intersection of strategy, execution, and data: you’ll define ambiguous problems, query and validate data, build decision-support systems, and translate operational signals into clear recommendations and scalable, AI-first solutions. You should be comfortable moving from a high-level question to a rigorous analysis, a useful dashboard, an automated workflow, or a durable operating mechanism. As OpenAI introduces new revenue-generating formats and partnerships, you’ll help the team understand where risks, capacity constraints, quality gaps, and opportunities are emerging. You’ll brin

About the Team At OpenAI, Trust & Safety Operations is central to protecting OpenAI’s platform, customers, and the public from abuse. We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale. We’re building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It’s critical to us that our Ads product be built in a way that corresponds to our Ads principles , and this team is key to that. About the Role We’re looking for a senior operator to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you’ll own critical Ads T&S workstreams from problem framing through scaled operation, partnering closely with Product, Policy, Engineering, Legal, and Go To Market to turn ambiguous priorities into durable operating models. This role sits at the intersection of strategy and execution: you’ll define scope, align owners, manage milestones and risks, resolve dependencies, and build the workflows, decision structures, and operating mechanisms that allow Ads Trust & Safety to scale. You’ll move between standing up new programs, stabilizing existing workflows, and handing off durable ownership as priorities evolve. As OpenAI introduces new revenue-generating formats and partnerships, you’ll bring structure to complex initiatives that balance user safety, advertiser experience, and business growth. You’ll use data and frontline signals to identify bottlenecks, quality gaps, capacity needs, and high-leverage interventions, and communicate clear

As a Software Engineer - Frontend on a feature team, you'll be responsible for building an intuitive, responsive product. Your work will help thousands of customers to monitor the health and performance of their systems, no matter the scale. In this capacity, you’ll use tools like React and Typescript to help streamline the flow of data from platform to user, enable seamless pivots from one view to the next, and build a powerful yet easy-to-use platform. You will work on complex frontend challenges for thousands of customers with huge sets of data and work on exciting scalability and performance challenges. Our users are also developers so you will feel close to the product and have an impact on the development world. You will be part of a front-end community of 200+ passionate frontend engineers and you will be surrounded by experts. Join us to build the next generation of high-scale, data-powered features for our customers. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Work closely with backend engineers, product managers and designers to inform/refine/validate design concepts Break down complex features into distributable engineering tasks and rollout plans Design and deliver features that have direct impact on thousands of users Experiment with and advocate for new systems, design patterns, and tooling Participate in hackathons, sync with other Front end engineers at the monthly demos meeting and yearly Front End summit Use and contribute to a best-in-class in-house design system Own meaningful parts of our service, improve performance and address scalability limits Work in a fast-paced, high-growth environment that values diversity of talent, excellence of product, and exciting engineering challen

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview Join a team responsible for building the authentication and security solutions that help protect digital interactions across Mastercard's Identity Solutions platform. As a Senior Software Engineer, you will design, develop, and support secure, scalable, and high-performing applications that enable trusted identity verification, authentication, and fraud prevention capabilities. In this role, you will take ownership of complex technical challenges, contribute to software design and architecture decisions, and partner closely with product, security, and platform teams to deliver reliable, production-ready solutions. You'll play a key role in advancing engineering excellence through secure development practices, system reliability, automation, and continuous improvement while mentoring other engineers and influencing technical direction across the team. Role •Design, build, test, deploy, and maintain scalable, cloud-native applications and microservices •Develop REST APIs using Java and Spring Boot, focusing on performance, scalability, and reliability •Translate requirements into well-structured designs and architecture, ensuring maintainability and security •Lead and contribute to system design discussions, aligning with architectural standards and best practices<

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview Join a team focused on transforming how Mastercard's payment systems are built, scaled, and operated. As a Senior Software Engineer, you will lead the design and development of cloud-ready applications, microservices, and distributed systems that support large-scale payment processing platforms while helping advance modernization, automation, and engineering excellence across the organization. In this role, you will contribute to software architecture decisions, drive technical design discussions, and partner with engineers to deliver scalable, resilient, and maintainable software solutions. You'll have the opportunity to solve complex technical challenges, mentor other engineers, and influence how software is designed, developed, tested, and supported across critical technology platforms. What You Will Do •Design software solutions and contribute to software architecture decisions that support scalability, maintainability, and operational excellence. •Translate complex product requirements into technical designs and implementation plans. •Lead development of modular, extensible, high-performance applications. •Design and implement comprehensive unit, functional, and integration testing strategies. •Analyze, optimize, and improve application performance, scal

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II Overview Join a team focused on transforming how Mastercard's payment systems are built, scaled, and operated. As a Software Engineer II, you will design and develop cloud-ready applications, microservices, and APIs that support large-scale payment processing platforms while helping advance modernization, automation, and engineering excellence across the organization. You'll work on scalable backend systems, contribute to platform modernization initiatives, and collaborate with engineers to deliver reliable software solutions. This role is ideal for someone who enjoys solving technical challenges, building production-ready applications, and continuously improving how software is designed, developed, tested, and supported. What You Will Do •Design software components by translating product requirements into scalable technical solutions. •Contribute to software architecture decisions and technical design discussions. •Build modular, extensible, maintainable, and performant applications. •Design, execute, and maintain unit, functional, and integration tests. •Apply secure coding practices throughout the software development lifecycle. •Participate in code reviews and contribute to engineering quality standards. •Support system performance optimization, scalability impr