←Jobiba.Me
WA
Active15mo ago

Client Relations Coach

Wing Assistant·📍 Metro Manila

Employment

FULL TIME

Work mode

Remote

Experience

Not stated

Salary

Not disclosed

Salary not disclosed

Check market pay for comparable Client Relations Coach roles before applying.

Salary →
OverviewCompanySimilar jobs

Role overview

Job description

About the Role:   We are seeking a Client Relations Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.   The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply. Key Responsibilities
  • Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends
    • Candidate Requirements
  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation in quality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process
    • Hiring Requirement – Simulation & Mock Deck
  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  • “What is a Customer Success Manager?”
  • “How to Be a Successful CSM”
    • This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.

    About this listing

    • Source: Wing Assistant's official careers site (via Lever) · last confirmed on the source 29 Oct 2026
    • Posted 8 Jul 2025

    Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.

    Is this job safe?How we check jobsReport this job

    What they are looking for

    Skills & requirements

    Department · Corporate

    Hiring company

    Wing Assistant

    Technology

    Hire top virtual assistants worldwide for under $8/hr. Includes free CSM, training, WorkSpace app, expert supervision, and flexible month-to-month plans.

    Company profile →Open jobs →Company site ↗

    Related opportunities

    Similar active roles

    Relevant, currently active roles for this market.

    All jobs →

    🔔 Get job alerts

    New Client Relations Coach jobs in Metro Manila, straight to your inbox.

    No spam · Unsubscribe anytime