MI
Taguig City, Metro Manila, Philippines· Full-time· Remote
FinanceHRCRM
MI
Salary not disclosed
Check market pay for comparable Client Retention Specialist roles before applying.
Role overview
Job description
About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. Role Overview When a client signs on and gets matched with a Magic assistant, someone has to make sure that relationship lasts. That someone is you. This is a post-sale, retention-focused role — and it's full account ownership, not a save desk. You'll own a portfolio of client-assistant pairings and be accountable for whether those clients stay, grow, and stay happy. Tickets land in your queue, but working through a queue isn't the job. The job is spotting the warning signs early, getting on the phone, having the hard conversations, and winning back the clients who are one bad week from leaving. Shift: Monday–Friday, 10 PM–7 AM PHT, supporting US-based clients. Training runs 4 weeks across two phases —
…About this listing
- Source: Magic, Inc's official careers site (via Pinpoint) · last confirmed on the source 27 Oct 2026
- First seen by Jobiba 27 Oct 2026
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What they are looking for
Skills & requirements
Department · Support
Hiring company
Magic, Inc
Retail
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