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Client Experience Specialist

Magic, Inc·📍 Taguig City, Metro Manila, Philippines

Employment

FULL TIME

Work mode

Remote

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. Role Overview When a client signs on and gets paired with a Magic assistant, someone has to make sure that relationship holds. That someone is you. This is a post-sale, client-first role. You'll own a portfolio of client-assistant pairings and be responsible for their success from day one. Tickets come in — but reading and replying isn't the job. The job is understanding what's actually going on, picking up the phone, building trust, and solving problems before they become churn. Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two phases — Product & Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero

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About this listing

  • Source: Magic, Inc's official careers site (via Pinpoint) · last confirmed on the source 27 Oct 2026
  • First seen by Jobiba 27 Oct 2026

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What they are looking for

Skills & requirements

Department · Support

Hiring company

Magic, Inc

Retail

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