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Active1mo ago

Customer Success Manager

SPS North America·📍 New York, United States

Employment

Full-Time

Work mode

On-site

Experience

5–7 years

Salary

$125K – $150K/yr

Role overview

Job description

Job Title: Customer Success Manager Reports To: SVP, Strategic Accounts Job Overview: The Customer Success Manager is responsible for managing, retaining, and growing relationships across a portfolio of existing B2B clients. This role focuses on customer satisfaction, renewals, account expansion, and add-on business. The Customer Success Manager serves as a trusted advisor to clients while partnering closely with Operations and other internal teams to support strong service delivery, resolve issues, and increase long-term client value. The position is responsible for maintaining strong client relationships, understanding business needs, coordinating internal resources, supporting commercial activity, and ensuring that client commitments are addressed proactively and professionally. Duties and Responsibilities: Customer Success & Relationship Management Own day-to-day commercial relations

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About this listing

  • Source: SPS North America's official careers site (via Greenhouse) · last confirmed on the source 27 Oct 2026
  • Posted 11 Sept 2026

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What they are looking for

Skills & requirements

Qualification

Maintain a qualified pipeline of expansion opportunities and provide accurate visibility into opportunity stages, timing, and probability; Qualifications and Education Requirements: Bachelor's degree or equivalent relevant experience; 5–7 years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar client-facing B2B role

Department · 3 Sales & Client Management

Hiring company

SPS North America

About SPS Join an award-winning workplace where innovation, career growth, and exceptional client service come together. At SPS, you'll have opportunities to build new skills, advance your career, and make a meaningful impact while supporting some of North America's leading organizations. SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. We are committed to delivering exceptional service to our clients while creating rewarding career opportunities for our employees. We invest in our people through professional development, ongoing learning, and competitive benefits, empowering team members to grow their skills, build meaningful careers, and achieve their full potential. Recent Company Recognition for SPS Named one of the world’s top outsourcing companies by the International Association of Outsourcing Professionals for 14 consecutive years (2013-2026) Top 100 Inspiring Workplaces North America – Inspiring Workplaces Group (2026) Most Innovative Company of the Year – Gold award – American Business Awards (2026) Outstanding Customer Experience – Platinum award – Titan Business Awards (2026) Best Corporate Training Program – Gold award – Globee Awards (2025) Outstanding Organizational Strategy – Gold award – Noble Business Awards (2025) Best HR Strategy: Elevate training program – Platinum level – Titan Business Awards (2024) Job Posting Statement SPS posts all open jobs on its website. We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from SPS. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is SPS's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills. To view our privacy policy, click on the link below: Data Privacy Statement Ready to Join Our Team? Explore our current openings and discover how you can build a rewarding career with SPS. We look forward to learning more about you.

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