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Customer SuccessBusiness GrowthD2cCustomer Lifecycle
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Role overview
Job description
About GoKwik GoKwik is building the growth operating system for D2C and eCommerce brands, enabling businesses to optimise checkout, reduce RTO, power payments, drive retention, and unlock post-purchase engagement. With 15,000+ merchants globally and a growing presence across India, the UK, Europe, and the US, GoKwik is building technology and financial infrastructure that powers the next generation of digital commerce. Why This Role Matters As a Customer Success Manager, you will partner with mid-market and growth-stage D2C brands to help them maximise the value of GoKwik’s solutions. You will own customer relationships end-to-end, driving onboarding, product adoption, retention, and account growth while using data-driven insights to improve checkout conversion and customer experience. This role combines account management, business advisory, analytics, and cross-functional collaboration
…About this listing
- Source: GoKwik's official careers site (via Keka) · last confirmed on the source 29 Oct 2026
- Posted 28 Oct 2026
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Role market pulse
How Customer Success Manager demand looks in India
Live jobs
46
Posted 30d
34
30d movement
+277.8%
Remote share
10.9%
Salary listed
30.4%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Who You Are 3–6 years of experience in Customer Success, Account Management, or Key Account Management, preferably working with D2C brands, eCommerce businesses, marketplaces, or D2C enablement SaaS platforms
Department · Merchant Success
Hiring company
GoKwik
Consulting
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