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New York, NY, United States· Full-time· Remote
$121K – $184K/yr
AISapProject ManagementAccounting
SN
Role overview
Job description
Job Title: Internal Messenger Lead Reports To: The Internal Messenger Lead will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Internal Messenger Lead is responsible for managing the day-to-day operations of the messenger department, leading a team of staff and backfills, and ensuring high-quality internal service and customer experience. This role includes overseeing mail and package deliveries, maintaining accurate records, coordinating schedules and time off, training new staff, and providing regular reports to management. The position requires strong organizational skills, attention to detail, the ability to multitask, and excellent communication and customer service skills. Job Qualification: Ability to lead a team of staff and backfills. Possess the willingness to learn all aspects of the job. Self-Motivator. Commu
…About this listing
- Source: SPS North America's official careers site (via Greenhouse) · last confirmed on the source 27 Oct 2026
- Posted 23 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Ability to lead a team of staff and backfills. Possess the willingness to learn all aspects of the job. Self-Motivator. Communicate clearly and effectively (verbal and writing). Ability to go above and beyond when necessary. Must be organized and detail-oriented. Able to multi-task and handle high volume of both internal and external guests. Must have strong customer service skills. Must be computer savvy. Job Description: Manage a team and oversee the day-to-day operation in the messenger department. Execute all functions of the Client Service Associate in the messenger department. Ensure policies and procedures are always being followed at all times. Ensure that everyone is providing tenants with high level customer service. Familiarize oneself with internal service departments such as the Building Office, Security Department, Delivery locations etc.. Follow up on employee requests and make sure they are carried out in their entirety; eagerness to learn new information and adapt to changes as they arise. Manage the team’s schedule and time off. Arrange coverage when there is a call-out or schedule Pay Time Off. Ensure employees’ PayCom timecard is accurate and ready for approval
Hiring company
SPS North America
About SPS Join an award-winning workplace where innovation, career growth, and exceptional client service come together. At SPS, you'll have opportunities to build new skills, advance your career, and make a meaningful impact while supporting some of North America's leading organizations. SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. We are committed to delivering exceptional service to our clients while creating rewarding career opportunities for our employees. We invest in our people through professional development, ongoing learning, and competitive benefits, empowering team members to grow their skills, build meaningful careers, and achieve their full potential. Recent Company Recognition for SPS Named one of the world’s top outsourcing companies by the International Association of Outsourcing Professionals for 14 consecutive years (2013-2026) Top 100 Inspiring Workplaces North America – Inspiring Workplaces Group (2026) Most Innovative Company of the Year – Gold award – American Business Awards (2026) Outstanding Customer Experience – Platinum award – Titan Business Awards (2026) Best Corporate Training Program – Gold award – Globee Awards (2025) Outstanding Organizational Strategy – Gold award – Noble Business Awards (2025) Best HR Strategy: Elevate training program – Platinum level – Titan Business Awards (2024) Job Posting Statement SPS posts all open jobs on its website. We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from SPS. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is SPS's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills. To view our privacy policy, click on the link below: Data Privacy Statement Ready to Join Our Team? Explore our current openings and discover how you can build a rewarding career with SPS. We look forward to learning more about you.
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