Role overview
Job description
ROLE TITLE: IT Support Engineer FUNCTION: IT Operations REGION: Asia Pacific REPORTING: IS Operations Manager, APAC LOCATION: India ROLE PURPOSE The Level 2 IT Support Engineer is responsible for resolving incidents and fulfilling service requests, ensuring adherence to predefined processes, procedures and guidelines to meet customer needs. This position is an exciting opportunity to work with best of breed technologies in a fast paced, vibrant working environment. The role provides a great opportunity for building and developing new skills, as well as opportunities to collaborate with colleagues abroad on technology-based projects. MAIN RESPONSIBILITIES · Utilise the ITSM platform (ServiceNow) to resolve Level 2 incidents and fulfill service requests within SLA. · Install, configure, diagnose, repair, maintain and upgrade IT hardware and supporting applications to ensure optimal perform
…About this listing
- Source: GLORY's official careers site (via Pinpoint) · last confirmed on the source 29 Oct 2026
- First seen by Jobiba 29 Oct 2026
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What they are looking for
Skills & requirements
Qualification
· Manage and maintain accurate IT hardware, software and licence data for all assets under their remit; REQUIRED EXPERIENCE AND QUALIFICATIONS · A seasoned level 2 Desktop Support Engineer with at least 10 years of relevant experience in onsite IT end-user computing and basic infrastructure support; Windows 11 qualified preferred; · Proficiency in Active Directory, user administration and license management
Department · IS - Service Delivery
Hiring company
GLORY
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