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Active2d ago

Manager II, Customer Care Tax

Toast·📍 Remote

Employment

Full-Time

Work mode

Remote

Experience

2+ years

Salary

$115K – $184K/yr

Role overview

Job description

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Customer Care Tax Manager, you will actively manage a team of agents for the Payroll Tax campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Tax Team in addition to helping to improve the customer experience through the execution of department level KPIs and OKRs. You will oversee the customer journey for those experiencing Toast Payroll Tax issues with a focus on improving customer outcomes. You will work with cross-functional Internal teams such as Tax Operations, Restaurant Success, Sales, Onboarding, Enablement and R&D teams to create process and support guidelines. To thrive as a Customer Care Tax Manager at Toast, you are resilient, m

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About this listing

  • Listed from Toast's careers site via Greenhouse · last confirmed on the source 23 Oct 2026
  • Posted 21 Oct 2026

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What they are looking for

Skills & requirements

Department · Customer Success : Customer Care : Employee Cloud

Hiring company

Toast

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