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Customer SuccessMartechUpsellingLoyalty
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Salary not disclosed
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Role overview
Job description
Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com . Overview: As a Senior Customer Success Manager, you will own a portfolio of complex, strategic customers and partner with them to achieve their business objective
…About this listing
- Source: Simpplr's official careers site (via Greenhouse) · last confirmed on the source 27 Oct 2026
- Posted 26 Oct 2026
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Role market pulse
How Customer Success Manager demand looks in India
Live jobs
39
Posted 30d
27
30d movement
+200%
Remote share
7.7%
Salary listed
23.1%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred. 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment. Proven experience managing complex, enterprise customers across either North America or EU Region. Experience leading Executive Business Reviews (EBRs/QBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders. Strong commercial acumen with a track record of driving customer retention, growth, and long-term partnerships. Technically savvy with the ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value. Highly proactive with a demonstrated ability to anticipate customer needs, identify risks and opportunities early, and drive actions to successful outcomes with minimal direction. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences. Benefits: Competitive salary and performance-based incentives. Comprehensive health benefits package. Flexib
Department · Customer Success
Hiring company
Simpplr
Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at simpplr.com. An equal opportunity employer Simpplr is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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