Role overview
Job description
About Xeno Xeno is the AI-led customer engagement and loyalty platform trusted by leading retail brands like Subway, FabIndia, Aditya Birla, Taco Bell, Harsha, and Lals Group to turn one-time shoppers into repeat, high-value customers. Our customers run their entire customer engagement - campaigns, journeys, loyalty, offers on our platform , and we're scaling fast across India and the Middle East. Role Overview We're hiring a Senior Customer Success Manager to own strategic relationships with our enterprise and mid-market retail clients. You'll drive product adoption, build campaign and loyalty strategy with clients, and act as the trusted advisor who ensures they see real value from Xeno. This role is based in Mumbai What You'll Do Own a portfolio of enterprise/mid-market retail accounts, working with them from kickoff to understand their business objectives Drive product adoption and h
…About this listing
- Listed from Xeno's careers site via Keka · last confirmed on the source 25 Oct 2026
- Posted 9 Jul 2026
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Role market pulse
How Customer Success Manager demand looks in India
Live jobs
16
Posted 30d
4
30d movement
-55.6%
Remote share
18.8%
Salary listed
25%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Department · Customer Success
Hiring company
Xeno
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₹5L – ₹6.5L/yr
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