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Active4d ago

Senior Director, Customer Success, APJ

Klaviyo·📍 Sydney, Australia | Remote-Friendly, Australia

Employment

Full-Time

Work mode

On-site

Experience

12+ years

Salary

A$288K – A$432K/yr

Role overview

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the role Klaviyo’s customers in Asia Pacific and Japan are growing fast, and this leader will build the customer success function that grows with them. You will own retention, adoption, expansion, and customer experience across the region, lead a team of managers and CSMs, helping to shape the global Customer Success strategy as a core member of the CS Senior Lea

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About this listing

  • Source: Klaviyo's official careers site (via Greenhouse) · last confirmed on the source 31 Oct 2026
  • Posted 27 Oct 2026

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What they are looking for

Skills & requirements

Qualification

Education and experience 12+ years of experience, including 7+ years managing managers or team leads of a Customer Success team (CSM or Onboarding Specialists) in a high-growth SaaS company; High school diploma required; Bachelor’s degree preferred

Department · Customer Success

Hiring company

Klaviyo

Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

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