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Active3mo ago

Support Operations Manager

OpenAI·📍 San Francisco, California, United States

Employment

FULL TIME

Work mode

Remote

Experience

10+ years

Salary

$279K – $310K/yr

Role overview

Job description

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from individual customers to early-stage startups and established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI. About the Role We are seeking a Support Operations

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About this listing

  • Source: OpenAI's official careers site (via Ashby) · last confirmed on the source 29 Oct 2026
  • Posted 13 Jul 2026

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Role market pulse

How Operations Manager demand looks in United States

71/100 · rising

Live jobs

485

Posted 30d

297

30d movement

+94.1%

Remote share

10.1%

Salary listed

26.8%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Qualification

Upskill teams and partner with Automation Engineering, Support Engineering, and Fraud & Risk to embed LLM-powered tools into frontline workflows; You might thrive in this role if you: Have 10+ years of experience in support operations including 4+ years leading senior individual contributors with a strong track record of coaching, driving accountability, and improving performance and automation adoption at scale

Department · User Operations

Hiring company

OpenAI

Technology

FONDER L'INNOVATION (depuis 1984) Partie I [le début n'avait même pas 2 fin.s] : The Book of.f MandaloriÂn.e Studio d'innovation ouvert.e (Open Innovation) issu de la fusion des activités du bureau d'étude (BE) de la marque 2 fabrique OPENAI (Open Ahead Inspiration) créée initialement à Genève (CH)

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