Tech Support Executive

About Zippee: Zippee is India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India. Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California. We’re backed by VCs & founders of India's biggest unicorns like Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), Prashant Pitti (easemytrip). Job Responsibilities: Serve as the first line of tech support for internal teams and brand customers. Troubleshoot issues related to order syncing, last-mile tracking, inventory mismatches, WMS errors, etc. Liaise with SaaS providers for escalations, configuration, and performance issues. Maintain issue logs and work with tech/product teams to drive long-term fixes. Support brand onboarding and ensure smooth WMS integration. Train users on key workflows and basic troubleshooting. NOTE : Expect to don multiple hats: from problem-solver to on-ground operator to cross-functional collaborator, as you help drive seamless tech execution and scale. You must be comfortable staying flexible and thriving in a high-pressure, unstructured startup environment. At Zippee, no work is too small when it contributes to building the future of quick commerce Requirements: 1-4 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred). Mandatory: Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar. Strong problem-solving ability and clear communication skills. Comfortable working in a fast-paced, startup environment. NOTE: Must have own laptop. Bonus: Familiarity with APIs, debugging, or basic SQL.