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Technical Support Specialist Software Focused – Helpdesk

GLORY·📍 UK/Knutsford

Employment

FULL TIME

Work mode

Hybrid

Experience

Not stated

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

We are looking for a self-driven, enthusiastic individual with sound knowledge in both hardware & software, to come and join the team in Knutsford. The primary role of the Technical Support Specialist is to provide support to the UK & Ireland Field Service Engineers and the Glory internal customer helpdesk. The job holder will provide Level 2 Support on both hardware & software, with an emphasis on software, and will be responsible for managing technical escalations through to resolution, as well as utilising Glory’s bespoke remote device management platform to aid a swifter resolution, were possible, on solutions that are linked to the platform. Additional responsibilities will be to perform technical analysis on service management information to identify and implement efficiency improvements programs on the Glory hardware & software product range. Utilising enhanced knowledge of Window

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About this listing

  • Source: GLORY's official careers site (via Pinpoint) · last confirmed on the source 31 Oct 2026
  • First seen by Jobiba 31 Oct 2026

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What they are looking for

Skills & requirements

pythonsqllinuxc#Excel

Qualification

HNC / HND / Degree qualified in a software related field, and electro-mechanical engineering

Department · Service - Service Support

Hiring company

GLORY

Finance & Banking

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