The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, y
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The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, y
The Team + The Role Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, y
Job Title: Zonal Collection Manager About the Team: The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection agencies and in-house teams, and ensuring compliance with applicable regulatory guidelines and the Code of Conduct. The team focuses on achieving collection targets, improving recovery efficiency, and minimizing credit losses across assigned territories. About the Role: The Zonal Collection Manager will be responsible for driving collection performance across the assigned zone, managing regional and branch-level collection teams, and ensuring the achievement of business and recovery targets. The role requires strong leadership, strategic planning, stakeholder management, and expertise in managing collection agencies and field operations while maintaining regulatory compliance. Key Responsibilities: Drive and achieve zonal collection targets across assigned products, branches, and delinquency buckets. Develop and implement effective collection strategies to improve recovery rates, reduce roll-forwards, and control delinquencies. Lead, manage, and monitor regional collection managers, branch teams, field executives, and collection agencies. Review collection performance through regular MIS, productivity reports, and portfolio analysis, and take corrective actions wherever required. Monitor collection agency performance, ensure optimal resource utilization, and drive accountability for assigned targets. Ensure strict adherence to applicable RBI guidelines, regulatory requirements, internal policies, and the Code of Conduct. Identify and control fraudulent practices, operational risks, and process gaps across collection operations. Work closely with business, credit, risk, legal, and operations teams to resolve collection challenges and improve recovery outcomes. Manage escalations related to overdue accounts, customer grievances, and field collection activities. Ensure effective allocation of colle
MKTQ427R54 Location: San Francisco Bay Area Databricks is looking for a Customer Marketing Manager to turn the experiences of our largest strategic customers into compelling stories and advocacy programs that advance Databricks’ business priorities. This role owns customer marketing programs from strategy through execution, delivering trusted customer experiences and measurable impact across content, events, and advocacy. The impact you will have: Create stories tied to key priorities. Identify and develop customer stories that support Databricks priorities, translating technical use cases into compelling narratives with clear business outcomes. Increase the influence of customer stories demonstrated through usage across events, campaigns, and field programs Build with strategic customers. Build relationships with customers and account teams to uncover opportunities for case studies, videos, speaking engagements, and other advocacy activities with our most strategic customers in the Americas. Expand strategic customer advocacy in the Americas, resulting in a stronger and more consistent pipeline of approved case studies, videos, speaking engagements, and other advocacy assets. Deliver a great customer experience. Improve the customer participation experience, reflected in strong completion rates, positive feedback, and repeat engagement from participating customers. Own programs end-to-end. Deliver programs on schedule, within approved resources, and with clear stakeholder and customer approval milestones from strategy through launch. Bring customer stories to life at key events. Increase the reach and effectiveness of customer storytelling at key events through activations that drive attendee engagement and reinforce Databricks’ business priorities. Build and automate with AI. Improve the speed, quality, and scale of story development by deploying AI-powered tools and workflows that reduce manual effort and surface actionable customer insights. Build repeatab
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Opportunity We are looking for someone to join our team who has a passion for technology, a desire to build a career in Customer Success, and an interest in helping customers get real value from their Identity investment. You are a continuous learner, building your product knowledge and foundational Customer Success skills under the mentorship of senior CSMs on the team. You will own a portfolio of established accounts, executing proven playbooks to drive adoption, protect renewals, and build the relationships that let you grow into a broader strategic role over time. As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams. Below outlines some key attributes for a Customer Success Manager: Customer Success and Growth: Execute proven playbooks and programmatic motions (health checks, business reviews, renewal prep) to drive adoption and outcomes across your portfolio. Build toward identifying growth opportunities as your account knowledge deepens. Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders. Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be
At Scale, we develop reliable AI systems for the world's most important decisions. Some of our deepest partnerships are with US government agencies, where we're helping transform operations, accelerate decision advantage, and drive modernization that improves the lives of everyday Americans. Scale's US Public Sector GTM team is responsible for developing and executing the strategies that build trust and grow product adoption of transformative Scale's agentic AI solutions. This role sits at the intersection of product marketing, content production, and the GTM team’s growth strategy, and reports to Scale's Principal Product Marketing Manager for US Public Sector. We're looking for a Product Marketing Manager to drive the go-to-market messaging, product launches, and amplification programs for Scale's Agentic and Data solutions, targeting mission owners and Line of Business executives in U.S. federal civilian agencies. This role is strategic, hands-on, and creative: you will act as a bridge between Scale US Public Sector GTM, product, and marketing teams, turning complex, high-stakes AI projects into high-visibility success stories. Day to day, you will lead the product, customer, and brand awareness initiatives that help the team enter new Fedciv market segments and penetrate priority accounts. The ideal candidate pairs strong product marketing skills and storytelling instincts with the judgment and strategic mindset needed to own marketing for the federal civilian segment, shape the market, and build awareness and demand from the ground up. You will: Produce the Content That Tells Our Story: Create the case studies, one-pagers, solution briefs, thought leadership eBooks, web copy, and presentations that turn Scale's complex, technical work into clear, compelling narratives. Support Product & Customer Marketing: Develop and customize messaging, positioning, and collateral so they resonate with agency-specific missions and miss
Business Online Sales Developer Description - Job Summary This role is responsible for Build an Online Business Plan and execute the Plan (Strategy and Execution), supporting in the country the Online Sales Leader on specific Online accounts. Plan and Execution include Key Leading indicators to win in the Online Fundamentals (using Consumer winning dashboard) and maximize the Online shopper experience executing into the account using the HP tools such as (Indexed content, Cross selling, Rating & Reviews, Omnichat, etc). Responsibilities • 1. End to End Online Account Planning for Retail accounts & 4P Plan by Q & by Year (working as One team with Country Leader & Retail Account Manager) including: Portfolio Strategy 1P & 3P Account Commercial Calendar Promotional Plan on Key seasons (Cyber, Hot sales, BTS, Xmas, Black Friday) CX tools to execute into the account : Indexed content Hot Spots Rating & Reviews Cross Selling Omnichat Investment Plans including : Google Search (Coop accounts) Retail Media or Onsite Visibility CRM initiatives Ket Goals by Account Account Market Share AUP vs Market Growth vs Market Digital Share of Shelf Assortment With the KAM & Online Country Leader, define Sales in & Sales Out Plan 2. Execute Business Plan on weekly & monthly basis with a Deep dive on: - Portfolio: - follow up on 1P & 3P portfolio Strategy & execution - HP Product Listing Tracking - Weekly Business Analysis (Consumer Winning Dashboards with the Key leading indicators): --Weekly & Monthly Market Share --Stock Analysis (Stock out) --Portfolio Sales in tracking to understand dates and level of inventory --Sales Out tracking --Share of
Work Flexibility: Remote As the Product Manager, you will develop and execute effective marketing strategies for ASC and NT portfolios within Customer solutions. You will work closely with the marketing and sales teams to create key documents and resources to support commercialization initiatives. This role requires a 40% of travel. What You Will Do Develop and execute downstream marketing strategies that support enterprise solutions for ambulatory surgery center customers. Partner with business unit marketing teams to align commercialization plans and support cross-portfolio product and solution launches. Create and maintain customer-facing and sales enablement materials, including pitch decks, brochures, proposal content, trade show resources, and account-specific collateral. Analyze market trends, customer feedback, competitor activity, and commercial performance data to identify opportunities and recommend actions. Track, monitor, and report key performance indicators (KPIs) related to solution adoption, commercial execution, and market performance. Collaborate with sales teams to provide tools, insights, and resources that support enterprise-level customer engagements and opportunities. Lead planning and execution activities for product launches, customer education initiatives, headquarters visits, and national trade show programs. Present market insights, performance results, and commercialization updates to sales, marketing, and leadership teams on a regular cadence. What You Will Need Required Bachelor’s degree required. Minimum 4 years of professional wor
About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in Seattle, WA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Have
About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in San Francisco, CA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
CSQ227R220 The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in the Financial Services sector for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts. The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction. What we look for: 7-10 years running a Professional Services line of business. 10+ years in senior customer-facing roles with a mix of influencing and execution. Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google). Strong knowledge of Databricks architecture, competitors, and migration benefits. Proven track record of managing large-scale program plans and service delivery. Ability to travel up to 25-50% as required. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate
About the role We're hiring a Senior ABM & Campaign Manager to join our Demand Generation team. You'll own our account-based programs and the integrated campaigns that reach AI-native and digital-native companies running inference at scale. That means designing and executing campaigns from first touch to pipeline across content, digital, and the account-based experience, then shaping how we measure what works as we grow. Responsibilities Build and own bespoke ABM programs for our top accounts, partnering with Sales on account tiering, buying group mapping, and the plays that drive marketing activation and air cover. Design and run integrated campaigns across paid media, email, content syndication, webinars, gifting, and meeting-maker programs, connecting them into cohesive journeys rather than standalone tactics. Partner with Field Marketing and Events on pre-event account targeting and warm-up, digital amplification, and post-event retargeting. Develop campaign architecture, messaging, and creative across the customer journey in partnership with Product Marketing, Brand, Design, and Content, keeping positioning consistent across every campaign touchpoint. Run continuous testing and experimentation across channels — from ad creative and landing pages to targeting and channel mix — to improve conversion and pause what isn't working. Work with RevOps as the business owner of our demand gen and ABM stack, influencing what to evaluate, buy, or build in-house with AI tooling. Own account penetration and pipeline contribution against new logo goals, managing campaign performance and building the reporting framework that defines what success looks like. Requirements 6+ years in B2B demand generation, campaigns, or ABM, preferably at SaaS or AI-native/digital-first companies, with experience marketing to technical decision makers and practitioners across engineering, IT, or cybersecurity. Proven track record building and scaling integrated campaigns across digital
Position Overview SingleStore is seeking a Forward Deployed Engineer (FDE) to operate at the intersection of solution architecture, technical delivery, and customer partnership. This role combines elements of a solutions architect, technical account manager, and solution engineer, with a strong emphasis on execution. As an FDE, you will serve as a trusted technical advisor and sounding board for customers, helping them design, implement, and scale real-time data solutions using SingleStore. You will work closely with customers to understand their business objectives, translate them into technical strategies, and drive those solutions into production. This role requires a delivery mindset, strong technical depth, and the ability to lead both strategic conversations and hands-on execution. Role and Responsibilities Partner directly with customers to understand their architecture, use cases, and business goals, and translate them into scalable technical solutions. Design and implement end-to-end solutions integrating SingleStore into existing application and data ecosystems. Lead whiteboard sessions to shape ideas, define architecture, and convert concepts into technical specifications and execution plans. Act as a proactive thought partner, bringing ideas and guiding conversations rather than reacting to requirements. Own delivery of high-impact initiatives from concept through production, ensuring successful outcomes. Provide hands-on support, including troubleshooting, optimization, and applying pragmatic solutions or fixes when needed. Collaborate closely with Sales, Solutions Engineering, Product, and Engineering teams to align customer needs with product capabilities and roadmap. Help customers prioritize and operationalize their data initiatives, balancing ambition with practical delivery. Feed insights from customer engagements back into Product and Engineering to influence roadmap and improvements. Your Experience 10+ years of experience in solution architectu
Enterprise Customer Success Manager - East Location: New York City - in-office (on-site required) Language: Fluent in Spanish, with the ability to conduct business-level conversations with customers Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. Hands-on builder mentality: comfortable working directly inside the product (building dashboards, data models, or workflows) rather than only directing others to do the technical work. Experience navigating complex enterprise sales environments with multiple priorities and stakeholders. Strong analytical skills with a proven ability to s
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