Applications Support Sr Analyst Jobs

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers ex

The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution. Team Specific Duties and Responsibilities: Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management Rigorous Ticketing Hygiene SLA Compliance & Tracking Escalation & Ownership Knowledge Base Maintenance Incident Communication Preferred Qualifications: Fluent in English Excellent written and verbal communication skills Previous experience in a client-facing technical role for a product business Strong problem-solving, decision-making, and critical-thinking skills Ability to make sense of something complex and explain it in plain English Professional, courteous and committed to providing amazing customer support Open-minded, positive and keen to learn Great attitude, team player Willing to work flexible hours Keen to mentor and help train junior team members College degree Pay Range (OTE Pay) : $45,073 - $79,497 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits : 401(k) plan Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the Role We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class. Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them. What you’ll do Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. Partner with Product and Eng

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems Configure, monitor, and troubleshoot routing and switching platforms Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades Administer and troubleshoot enterprise load balancers to ensure application availability Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users Participate in network upgrade

Ability to Study existing systems, programs, integrate and support various business systems (Container TOS, Non-Container TOS, Logistics TOS, Interfaces, Mobile apps, Other port applications i.e CLMS / HRMS, Audit Compliance for Statutory/Internal/MAAS etc.) Design Solution, Project management and implementation and build collaboration platform and contribute towards port & terminal operations. Source: Adani Group | Job ID: 51091

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a New Relic Support Engineer, you know more about our products than any other function and you feel a sense of pride and satisfaction in helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp so that we can provide outstanding assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy, your learning opportunities will never end. Are you ready to become our next Support Engineer passionate about today’s Infrastructure issues? What you'll do Collaborate across teams to assist in solving complex technical customer problems across our product suite Strong analytical and technical troubleshooting skills Impeccable customer service skills and display genuine empathy towards customers. Work closely with our software engineering teams to resolve advanced customer issues. Support New Relic customers by resolving various installation, configuration, and data exploration requests. Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform. Advance your skills through additional training and exposure to other features and capabilities of our Products This role requires Has a track record of providing superior end-user software support via email, phone, and social media Love delighting customers, even those who are having a tough day! Experience b

Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highes

Toronto, ON Want to work at a multinational investment bank? Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms. What you’ll do: This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence. Provide specialized application support for Capital Markets trading platforms (approx. 60%) Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks Work directly with Front Office business users in a high-pressure trading environment Monitor and support market data feeds and core trading applications Analyze existing systems and liaise with Business and Development teams to drive system improvements Manage user access and entitlements (approx. 20%) Coordinate with internal teams and external vendors (approx. 20%) Participate in weekend work as required for projects, releases, and disaster recovery testing Provide 24x7 on-call support based on assigned shift for end-of-day monitoring Deliver to tight timelines in a fast-paced trading environment What we’re looking for: (must have) Experience working in the financial services industry, ideally within Capital Markets / Futures Strong knowledge of Commodities and Futures products Proven experience supporting large-scale production systems Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks) Experience with tools such as

Software Applications Engineer Description - Fort Collins, Colorado SPONSORSHIP : This opportunity is intended for conversion to a full-time role that will not offer work authorization sponsorship in the future (full-time conversion pending performance evaluation post internship and available headcount). Interested candidates must be currently eligible to work in the US AND must not require work authorization sponsorship in the future. HP, Inc. will not provide any assistance or sign documentation in support of immigration sponsorship including Curricular Practical Training (CPT) or Optional Practical Training (OPT). About Us Innovation is in HP’s DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world’s leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators, and entrepreneurs around the globe. HP brings together a portfolio that spans printing, personal computing, software, and services to serve more than 1 billion customers in over 170 countries. We are committed to fostering a diverse and inclusive workplace that attracts exceptional talent and to supporting our employees to succeed at all levels. We dream in over 35 languages and share one mission: to engineer experiences that amaze. The Team: ACS (Advanced Compute & Solutions) is seeking a motivated Software Engineer who is eager to learn and grow in a collaborative, customer-focused environment. The ideal candidate will work closely with senior engineers and cross-functional teams to support technical solutions and customer engagements. You should be comfortable learning and explain technical concepts to both technical and non-technical audiences, collaborate with internal teams, busine

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Director, Product Support. As part of our global Customer Success Organization, you will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage data and research to provide expert, hands-on support, ensuring clients achieve their goals and utilize our technology to its fullest potential. What you’ll do (Role Expectations) Provide second line consultation to independently debug complex security and network problems Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams Develop department training programs and mentor engineers on advanced troubleshooting and ca

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Job Description: We are looking for a Senior Focal Support Engineer to join our team in Tokyo, reporting to the Manager of Product Support within the Customer Success Organization. Our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Responsibilities: Provide Tier III focal support over phone and email to independently diagnose and resolve complex security and network issues. Communicate with assigned customers and pods to keep them updated on progress and resolutions. Partner with the Product, Engineering, and Escalation teams to assist customers with testing or troubleshooting efforts Reproduce custom

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf : At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works in the night 12-hour shifts. The shift work includes working only during weekends (Friday, Saturday and Sunday) and Polish Bank Holidays 8 pm – 8 am . This is a full-time position. The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Customer Support Associate provides direct assistance to Jamf product users and is responsible for fielding customer inquiries via phone, chat, email, among other outreach methods directly from customers, as well as delivering technical and account support to Jamf customers with an emphasis on first-touch issue resolution. This role is remote in Poland . We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland . What you can expect to do in this role: Provide timely and accurate responses to customer inquiries via chat, email, and phone. Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps. Ensure that customer requests are handled effectively and escalated when necessary. Develop an

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Job Summary The ideal candidate will be the first point of contact for all IT-related issues, providing timely and effective technical assistance to our employees. The candidate will be responsible for troubleshooting hardware, software, and network problems, ensuring our technology and infrastructure runs smoothly and efficiently. The candidate will also provide support for a 1000-person remote-first workforce with regular 300+ attendee, multi-day onsites, and other in-office duties. Key Focuses Individuals will serve as the first point of contact for all IT technical support requests. Support employees (in person and remotely) with hybrid schedule flexibility. Install, configure, and maintain end-user laptops and software applications. Troubleshooting network connectivity issues, including Wi-Fi and VPN access. Troubleshooting physical LAN, printers, conference room technology. Provision/deprovision Software-as-a-Service (SaaS) accounts for new employees Lead remote new hiring onboarding IT sessions for all incoming employees, as well as supporting additional sessions if needed. Provides status updates and resolution summaries in a timely manner using internal ticketing systems and Slack instances. Maintain inventory management system/stock levels, vendor relationships and coordination. Contribute to process discussions, proposing

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you’ll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls,

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. This position requires employees to be primarily located within the Pacific Time Zone and to work Pacific Time business hours. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs work closely with Plaid’s product and engineering teams, and we have