Applications Support Sr Analyst Jobs

Business Applications Specialist (Brazilian Portuguese Speaking) Location: Orlando, FL Practice Area: Corporate Services Department: Global Internal Applications Type: Permanent Support the systems that power our global business. The Role Join Capco's Global Internal Applications team and play a key role in supporting the technology that enables our global business. As a Business Applications Specialist , you will provide functional and technical support for enterprise HR and Finance applications used by colleagues around the world. This role is ideal for a technology professional with experience supporting business applications who is fluent in Brazilian Portuguese and English . You'll work closely with global stakeholders, regional users, and technical teams to ensure our critical HR and Finance platforms operate efficiently while contributing to system enhancements, implementations, and continuous improvement initiatives. What You'll Do Provide functional and technical support for Capco's HR, Finance, and related enterprise business applications. Troubleshoot, investigate, and resolve application issues while ensuring system stability and performance. Partner with business stakeholders, vendors, and technical teams to deliver system enhancements and process improvements. Support the implementation, configuration, testing, and ongoing administration of new and existing business applications. Monitor integrations, interfaces, and business processes across HR and Finance systems. Create and maintain system documentation, knowledge articles, and user support materials. Identify opportunities to improve system functionality, user experience, and operational efficiency. Participate in global projects, upgrades, releases, and continuous improvement initiatives. Provide exceptional customer support to users acro

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Technical Support Engineer Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job Twilio is growing rapidly and seeking Technical Support Engineers to join the Onboarding Compliance and Support (OCS) team, supporting our customers’ use of our Console platform, and helping customers man

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Customer Engineering organization serves as the primary technical interface for our global customers and helps ensure that Micron solutions are seamlessly integrated into next-generation technology platforms. Our team coordinates deep engineering engagements, technical product qualifications, and architecture reviews to secure design wins and grow market share. We are dedicated to providing world-class technical support that accelerates revenue and builds long-term strategic partnerships with our customers. Role Description: The Field Applications Engineer - Associate plays a vital role in achieving the technical achievements needed to launch products. You will be an important member of our field engineering team. In this position, you will oversee many end-to-end technical tasks, including sophisticated product sample deployments, lifecycle management, addressing technical questions, and other customer interactions. You should adopt an "automation-first" approach to actively find ways to improve processes and apply AI-based workflows in daily operations when possible. This role can lead to a full-time FAE career for individuals who achieve the right results. It also requires demonstrating the right skills and behaviors. Example Responsibilities: Coordinate the entire process of tech

Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays of The IT Support Specialist at AlertMedia will work with other IT staff to provide our employees with fast and friendly support with all their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation. Who you are: You are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request or issue, and proactively keep work moving through clear action and timely communication. You are a self-starter who enjoys a challenge, thrives in a fast-paced environment, and takes pride in providing efficient, thoughtful support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management. What you get to do every day: Provide first level support of end users technology related issues in a prompt, courteous manner Respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues Guide us

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Help Desk Support Specialist provides IT assistance, primarily over the phone, serving as the front line of support for an array of business applications. The Level 1 technician is also the first point of escalation for all IT related inquiries supporting employees, contractors, and clients of CVS Health. By partnering with end-users and IT teams, the technician assists in ensuring all incidents are analyzed and resolved within the agreed time frames. Team collaboration is paramount to ensure high quality solutions are delivered on a consistent basis. This individual is expected to operate within the IT Service Center Policies and Procedures while delivering an excellent customer service experience. The Help Desk Support Specialist expectations: Reliable and punctual attendance. 30&#43; WPM typing speed. Working within a fast-paced call center environment where the bulk of time is spent fielding inbound calls. Ability to diagnose and quickly resolve or escalate technical issues. Consistently adheres to defined Service Desk processes and procedures, and established call-center metrics. Excellent customer service & problem-solving skills with ability to communicate with and assist non-technical audiences with software and systems. Maintains an up-to-date understanding of the CVS knowledge base for supported products and departmental procedures.</

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Help Desk Support Specialist provides IT assistance, primarily over the phone, serving as the front line of support for an array of business applications. The Level 1 technician is also the first point of escalation for all IT related inquiries supporting employees, contractors, and clients of CVS Health. By partnering with end-users and IT teams, the technician assists in ensuring all incidents are analyzed and resolved within the agreed time frames. Team collaboration is paramount to ensure high quality solutions are delivered on a consistent basis. This individual is expected to operate within the IT Service Center Policies and Procedures while delivering an excellent customer service experience. The Help Desk Support Specialist expectations: Reliable and punctual attendance. 30&#43; WPM typing speed. Working within a fast-paced call center environment where the bulk of time is spent fielding inbound calls. Ability to diagnose and quickly resolve or escalate technical issues. Consistently adheres to defined Service Desk processes and procedures, and established call-center metrics. Excellent customer service & problem-solving skills with ability to communicate with and assist non-technical audiences with software and systems. Maintains an up-to-date understanding of the CVS knowledge base for supported products and departmental procedures.</

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You'll partner closely with our Workplace Experience team for on site builds or modifications. This is a role for someone who's energized by variety and has a desire to help create valuable experiences for Webflow employees. About the role: Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office) Full-time Permanent, full-time employee (this is not a contractor position) Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for a new position Reporting to the Senior Director, Information Technology As an IT Support Specialist , you’ll … Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base Own audio visual setup at the office Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space Serve as a backup resource for IT onboarding support during new hire cohorts, as needed Provide local support for our Argentina based workforce Maintain

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient and effective in meeting our customers' needs. We're looking for an experienced Manager of Product Support to join our team. This role would report into to the Director of Customer Services in Japan in a hybrid setting. Establish operational goals and work plans and delegates assignments to your team Promote behavior, motivate, and above all, support the existing Product Support team – coach them, contribute t

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team in Tokyo, reporting to the Manager of Product Support within the Customer Success Organization. Our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. What you’ll do (Role Expectations) Provide phone and email consultation to independently debug complex security and network problems for Tier III support Partner with Engineering to assist customers with testing or troubleshooting efforts Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations teams Who You Are (Success Profile) You thrive in amb

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. The Customer Support Team helps customers improve their experience using Plaid Products through collaborative issue resolution. We are: Customer-obsessed Problem Solvers Technically Savvy Collaborative Today, Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Go-to-Market, Engineering, and Product teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly - customer-centric. They have an interest in learning more about financial services, and are excited to help customers

Treasury Application Support Engineer A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Support our Treasury team across repurchase agreement trading, margin, and stock loan workflows in a fast-moving front-office environment Proactively identify and resolve highly complex and business-critical production issues with urgency by diagnosing root causes, coordinating fixes, and keeping stakeholders informed through completion Monitor mission-critical workflows, data feeds, and scheduled processes to ensure service levels are met throughout the trading day Analyze application and data issues that affect financing, margin, and borrow activity, and drive timely remediation with technology partners Partner with development teams to translate recurring support themes into clear requirements, priorities, and durable platform improvements Support Margin and Stock Loan teams by ensuring applications, reports, and data flows are available and accurate Coordinate application releases by validating changes, completing post-de

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is undergoing a historic expansion with a new fabrication facility in Boise, ID, and we are building a strong remote technical network to accelerate capability, ramp readiness, and line health. We are seeking a Lead Metrology & RDA Applications Engineer to provide technical leadership and operational ownership across metrology and inline optical inspection (RDA) while working remotely from Taiwan in direct support of the Boise fab. In this role, you will lead measurement and inspection strategy, drive tool and recipe readiness, and ensure data quality and process control for high-volume manufacturing (HVM), production ramp, and technology development. You will work hands-on with advanced metrology platforms (e-beam, optical, x-ray, etc.) and RDA optical inspection toolsets (eScan/Brightfield/Darkfield/Macro/SP) to develop robust line monitors, establish statistical controls, detect excursions early, and reduce defectivity. You will partner closely with Process Integration, Manufacturing, Process Development, Equipment Engineering, Yield, and Data/Automation teams across Boise and the global network to standardize best-known methods, enable effective tool matching, and ensure scalable solutions for ramp and long-term sustainment. Key Responsibilities Leadership Provide technical leadership for metrology &#43; RDA strategy, sustainment, and readiness within assigned technology areas. Own end-to-end readiness: recipe maturity, measuremen

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Manager, Product Support. As part of our global Customer Success Organization, you will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage data and research to provide expert, hands-on support, ensuring clients achieve their goals and utilize our technology to its fullest potential. What you’ll do (Role Expectations) Provide second line consultation to independently debug complex security and network problems Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams Develop department training programs and mentor engineers on advanced troubleshooting and cas

Technical Services has nearly 500 global team members in offices spanning the entire globe. The team has offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions. We have an incredible opportunity for a transformational leader to join MongoDB’s Technical Services team and lead a regional team of MongoDB Support Engineers. This leader will build and develop an AI-native Technical Services team, enabling engineers to support MongoDB’s growing portfolio while embedding AI tools, workflows, and capabilities into daily operations. By combining deep technical expertise with innovative ways of working, the team will improve engineer effectiveness, scale customer support, and drive successful customer outcomes. As a key local representative of Technical Services (TS), this manager will play a central role in establishing and scaling MongoDB’s TS presence in the region. They will partner closely with regional stakeholders, help recruit and develop local talent, and build toward a full, high-performing Technical Services team. We are looking to speak to candidates who are based in Mexico City for our hybrid working model. Typical responsibilities of the team include: Diagnosing and resolving performance related issues, leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers Advising on design and architecture including global distribution and replication of data to support high availability, low latency and meeting data sovereignty requirements Owning complex and high-impact customer investigations involving AI applications and agentic workflows Advising on upcoming roadmap features and advocating for the customer in articulating business cases to drive issue resolution Creating and impro

Designation: Desktop Specialist. Function: IT. SBU: Technology. Location: Mumbai Payroll: Partner's Payroll Key Responsibilties: Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals. Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support. Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs. Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments. Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools. Maintain IT asset inventory, device audits, user account support, and compliance with security policies. Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives. Key Requirements 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments. Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management. Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management. Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting. Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence. Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail. Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage. </