Applications Support Sr Analyst Jobs

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on. You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales. IN THIS ROLE YOU WILL: Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change. Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change. Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes. Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them. Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk acti

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary As a Social Media Support Specialist, you are at the forefront of helping developers create while managing our social media presence and community interactions. You'll assist developers with complex technical issues, billing inquiries, account management, and product usage questions across multiple channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and other relevant platforms. You will help bubble up what is important to Replit's engineering and Product teams, and what needs improvement to your own team, while also serving as a key voice in our social media community engagement. We use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit itself to get the job done, alongside social media management platforms for X, LinkedIn, and Reddit. You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life. In this role you will… Work directly with Replit customers via support tickets and social media accounts to solve account, billing, and product issues Manage and respond to customer inquiries and community discussions on X (Twitter), LinkedIn, Reddit, and Apple/Google Play stores, with the possibility of expanding coverage to additional platforms as we grow Monitor social media channels for product feedback, technical issues, and community sentiment Manage escalations from social media channels and coordinate with appropriate internal teams to ensure timely resolution Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit Work cro

About Cleo Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between. Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain. Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops. The Opportunity Own the technical leadership of the team and end-to-end reliability of complex transaction operations, ensuring faster resolution, reduced repeat failures, and consistent SLA performance across the shift/team. What You'll Do ▸ Incident Leadership & Command ▸ • Lead P1/P2 incidents as incident commander, driving structured and timely resolution ▸ • Make real-time decisions during escalations and guide the team clearly ▸ • Ensure strong communication cadence and stakeholder confidence ▸ ✅ Measure: P1/P2 MTTR, escalation effectiveness, stakeholder feedback ▸ Advanced Troubleshooting & Problem Solving ▸ • Handle highly complex issues across EDI/API/SFTP ecosystems ▸ • Perform deep RCA with clear root cause and preventive actions ▸ • Solve ambiguous problems by connecting patterns across systems ▸ ✅ Measure: repeat issue reduction, RCA quality score, first-time resolution rate ▸ Team Oversight & Delivery Assurance ▸ • Oversee queue health, workload distribution, and SLA adheren

ABOUT THE PRODUCT SUPPORT SPECIALIST ROLE: WIN is looking for Product Support Specialists to provide exceptional support to users of our cloud-based applications and digital products. You will develop a deep understanding of our products, business processes, and user needs to help users navigate features, troubleshoot issues, configure applications, and get the most value from our technology. We are looking for people who are curious, resourceful, and highly user-focused. You should enjoy solving problems, learning how products work, and explaining solutions in a simple and empathetic way. You will also be expected to embrace AI and modern productivity tools to research issues faster, improve documentation, identify patterns, and make support more efficient and scalable. KEY RESPONSIBILITIES: Develop deep product and business knowledge to become a Subject Matter Expert across WIN's cloud-based applications, websites, and internal platforms. Support users by understanding their needs, answering product questions, explaining features, and helping them effectively navigate and utilize applications. Troubleshoot product and application issues, identify root causes, and provide timely and practical resolutions. Configure cloud-based applications and product settings based on user and business requirements. Manage and prioritize requests through the ticketing system, ensuring timely follow-up, accurate resolution, and a positive user experience. Use AI and modern productivity tools to accelerate issue research, summarize information, troubleshoot efficiently, and improve the quality and speed of support. Identify recurring questions, issues, and user pain points and use these insights to recommend improvements to products, processes, and support resources. Create and maintain clear product guides, FAQs, troubleshooting instructions, knowledge-base articles, and issue-resolution documentation. Leverage AI to help organize and improve knowledge content, while ensuring infor

私たちは、Datadogの社内プロダクト・エキスパートです。テクニカル・ソリューション・チームは、潜在的な顧客を教育し、既存の顧客を満足させ、成功させることで、Datadogの世界的な成長を可能にしています。私たちは、デモやプレゼンテーション、技術評価、継続的なサポートを通じて、技術や製品に関する専門知識をお客様と共有しています。テクニカル・ソリューションは、知識を共有し、技術的なスキルセットを継続的に向上させるために絶えず協力し合う、成長中のグローバル・チームです。 Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。Datadogが自分に合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。 業務内容： 複数のチャネル（発券システム、ライブチャット、画面共有ツール）を通じて、プラットフォームの活用方法に関するトレーニングを継続的に実施しつつ、必要な技術サポートを特定し問題解決する 技術的な問題を再現し、Datadogの1000+ 以上のインテグレーションを深堀りする デモ認定資格を取得し、顧客への製品デモをリードする 顧客からのフィードバックに基づき、社内チームとの製品に関するディスカッションに参加する Datadog製品分野の高度な知識を持つスペシャリストとしてトレーニングを実施 Datadogオフィスにて週3日以上勤務 募集要項： SaaS企業でのマルチチャネルテクニカルサポート経験者（関連経験2年以上） Zendesk、Jira、Confluence、または同様のソフトウェアの使用経験 トラブルシューティングやプログラミングの経験を持つエンジニア 自発的で、細部にまで気を配り、継続的に学ぶ意欲のある方 クライアント中心のアプローチをデフォルトとする批判的思考を持つ者 文書および口頭での効果的なコミュニケーション能力 プログラミングの経験があり、Linuxの基本的な知識がある 週末を含むローテーション勤務が可能な方 本ポジションでは、ビジネスレベルまたはネイティブレベルの日本語力（会話および読み書き）が求められます。 Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。 福利厚生と成長機会： 最高のオンボーディング 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP） 社内ネットワーク構築のためのメンターおよびバディ・プログラム インクルーシブな企業文化、コミュニティ・ギルドへの参加機会 幅広く手厚い医療関連の福利厚生制度 企業型確定拠出年金（401K） 上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。 世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、 こちら をご覧ください。 About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog

Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support Specialist, you’ll support customers using a large SaaS platform, troubleshoot web-based application issues, communicate clearly over phone and email, identify and reproduce bugs, and work with escalation teams when deeper investigation is needed. Here’s a breakdown of what you’ll do: Provide responsive technical support to external customers and internal stakeholders through phone and email, helping them use the SaaS platform effectively. Troubleshoot web-based application issues by understanding the customer’s problem, checking relevant settings and history, testing possible solutions, and identifying whether an issue is reproducible. Investigate application errors and determine when an issue should be treated as a product bug and escalated to the appropriate Tier 2 or product team. Build strong customer relationships by explaining technical concepts clearly to non-technical users and keeping customers informed throughout the resolution process. Use product documentation, previous support cases, and available knowledge resources to investigate issues and continuously expand your product and technical knowledge. Work collaboratively with Tier 2, escalation, Customer Success, and other teams to resolve complex issues and provide a smooth customer experience. These are the essentials you’ll need to get an interview: 3+ years of relevant technical/customer support experience in a SaaS or product environment is strongly valued. Hands-on experience supporting web-based applications and troubleshooting issues for customers. Strong troubleshooting and problem-solving ability, including the ability to investigate, reproduce, test, and isolate application issues before escalating. Excellent written and verbal English communication skills, with confidence sup

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Job Description - Technical Support Engineer (Rotational Split Shift: Sat - Wed) We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team you will be the primary point of contact for Couchbase customers for all technical issues. NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficie

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the Role We are looking for an experienced Mobile Product Support Engineer to join our Global Technical Support organization. This role is ideal for a technical leader who thrives on solving highly complex mobile-related issues, with a strong focus on customer impact, operational workflows, and regulatory considerations. As a Product Support Engineer, Mobile Experience, you will serve as a senior technical escalation owner responsible for leading complex investigations end-to-end across Samsara’s mobile ecosystem. You will work cross-functionally with Engineering and Product teams to drive issue resolution, improve product quality, and influence roadmap decisions that enhance the reliability, compliance, and supportability of Samsara’s mobile applications. PSE III is a senior individual contributor role requiring strong technical depth, ownership, and leadership. You will be expected to set a high bar for technical investigations, mentor and

Production Support Analyst - Front Office Team at a major investment bank requires a Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group providing 1st and 2nd line support and enhancement to their Equity Fund applications. Candidates will be responsible for facing off to traders and external clients providing low latency Equity Support Analyst responsibilities, increasing of systems performance, infrastructure systems deployment, extensions and analysis of the implementation and integration requirements for the global trading system. Candidates will be expected to have an understanding of production / SRE environments across large scale distributed global systems with solid Linux / Unix skills. Full detailed spec available. Essential skills: Application Support Analyst Global Environment Experience Database manipulation in SQL L1/L2 Support Unix/Linux ideally with Scripting (Bash/Shell/Python) Financial Services experience desired but not essential Production Support Analyst - Front Office

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Customer Support Associate I to join our team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department. As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis. You will serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience. What you’ll do (Role Expectations) Execute essential tasks related to the activation of products, features, and services for a global customer base Review and analyze URLs to determine their purpose or content and assign them to the appropriate category Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal te

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. OVERVIEW The Product Support Engineer II a key member of the support team providing first level assistance to eClinical Solutions’ elluminate® clients. The primary responsibility of this role is to provide support to end-users by identifying, researching, and resolving problems and issues. Communicate directly with customers to gather information, resolve, or escalate issues and manage the support ticket life cycle and has the ability to quickly learn different applications, technologies and apply that knowledge to resolve issues quickly. Throughout the support ticket process, you are responsible for regular updates on ticket status, keeping the customer informed and ensuring customer satisfaction with the support process. KEY TASKS & RESPONSIBILITIES Respond to incoming support tickets and emails in an effective and efficient manner Identify, troubleshoot, and resolve all client problems, questions, and concerns within defined service level agreements (SLAs) Document, track and monitor the client’s problems and issues to ensure a timely resolution Coordinate and manage new software upgrade rollout plans Escalates unresolved problems to Tier 2 technical staff. 24*7 Availability for supporting the clients Train and Mentor, the Product support engineer 1 Provide instruction to users on new product features. Quickly analyze customer problems/issues, walk it through step-by-step resolution procedures, and accurately logs issue details in the issue tracking system. Education Experience: Bachelor’s degree or equivalent work experienc

JOB TITLE Linux Support Engineer A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. What you’ll do Actively monitor the Linux Support team’s incident/request queue, set prioritization, and process tickets in a timely manner Perform production releases while adhering to change management guidelines Install, configure, and troubleshoot Linux servers and related hardware/software components Perform in-depth analysis for post impact resolution, RCA, remedial actions, and problem management Manage and troubleshoot AD integrated authentication on Linux servers Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues Create and maintain system documentation including configuration guides, standard operating procedures, and troubleshooting steps What’s REQUIRED 7+ years of experience as a Linux System Administrator in a production environment, with hands-on expertise in Red Hat Enterprise Linux and/or Ubuntu administration, including installation, configuration, performance tuning, troubleshooting, and ongoing support. Ability to manage multiple prio

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Bungie is looking for a talented IT Support Coordinator. You will be supporting the infrastructure and people working on our world-class games. Bungie's Studio IT support team is a small group whose day-to-day duties and challenges vary from supporting creative staff with high end applications to maintaining server and technical infrastructure. The ideal candidate has a great team attitude, exceptional customer service skills and a hunger for expanding their technical breadth. We often tread the razor’s edge on new technology adoption, so adaptability and a strong desire to research, investigate and find unique solutions is a must. We are looking for an IT Support Coordinator capable of prioritizing, triaging and being the first point of contact for tickets in the IT Support queue. Organization and customer service skills are key in this role. Responsibilities Coordination with IT Support to balance workload. Monitor queues of staff for issues needing responses. Monitor unassigned queue to ensure prompt responses within SLA. Communicate with customers as required: gathering additional information, informing them of changes. Improve customer service, perception, and satisfaction with fast turnaround of customer requests. Escalate service requests to appropriate tea

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is seeking a highly motivated individual to join our IT Support team! This role incorporates Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to day-to-day work, you will have opportunities to spearhead projects, learn new platforms, and collaborate with cross-functional teams. We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles. What you'll do In this role, you will provide front-end and back-end support in our primarily Mac environment. This is a mainly office based role, which means you will work out of our San Francisco office a minimum of three days per week (Mon/Tue/Wed). You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following: Respond to internal support inquiries in person, via Slack, email Configure and setup IT hardware, including laptops, printers, and peripherals Technology enablement service and training Provision, de-provision, user accounts & system access Provide event & meeting support via Google Meet Install, configure, and troubleshoot software packages, includi