At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role As we scale into new products, partners, geographies, and channels, we need an exceptional leader to own the strategy of how our servicing operating model evolves globally. In this role you'll set the customer operations strategy for a portfolio of complex, cross-functional expansion programs, lead a team of program and process managers, and be accountable for adapting the servicing model to new and differentiated products across markets. In addition, you will be the leader who represents operations across international business teams providing transparency into performance and partnering across product, engineering, and operations to help drive continuous improvement in service delivery for international customers. The ideal candidate pairs strong business acumen and judgment with the ability to lead teams, shape ambiguous problem spaces into clear operating plans, and influence senior partners across the company. A deep passion for growing international businesses and working to understand the localization needs for customer experience and being able to implement with scale and efficiency will be key. This role requires deep expertise in the customer/merchant servicing space and a strong grounding in financial services. You'll own a portfolio that spans a multitude of international ser
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At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Operations Team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About The Role Affirm is building a de novo bank, and this role will help establish and scale its operating foundation. You will own the Finxact core and digital banking experience platforms, lead deposit and lending operations strategy, and partner with servicing teams to build resilient, well-controlled processes that deliver transparent, reliable financial products. What You’ll Do Own the implementation, configuration, and ongoing administration of Finxact as the Bank’s core system of record, including product structures, rates and fees, transaction and posting rules, account parameters, general-ledger mappings, user entitlements, environments, and controlled production changes. Own the operational delivery and ongoing management of Savana and the Bank’s integrated digital account-opening, online and mobile banking experiences. Translate customer and operational needs into requirements; lead user-acceptance testing, release readiness, issue resolution, and continuous platform improvement. Lead operational launch readiness, including operating-model design, procedures, roles and responsibilities, staffing and training, end-to-end testing, mock processing days, cutover, go/no-go evidence, hypercare, and the transition to stable business-as-usual operations. Direct daily deposit operations, including b
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Senior Product Manager for Integrations at Vanta, you will be responsible for the ongoing development of integrations across categories, driving direct customer impact through new integrations and expanded capabilities. Vanta currently manages a catalog of over 400 integrations that help customers continuously monitor their compliance and generate the evidence needed to satisfy audit. You’ll drive planning and delivery for a wide range of integration categories and capabilities, such as HRIS/IDP systems, cloud and security platforms, and ticketing systems, building on top of the integrations platform. You’ll be part of Vanta’s Automation group, which owns how customers discover and connect to other platforms through integrations, use that data to power product experiences and tests, drive customers toward compliance-related security outcomes, and ultimately generate the evidence required for audit. You will operate in a few different modes to build your roadmap, balancing direction from other product teams, customer input, and your own prioritization framework to make the right investments. Plus, you will get wide exposure to most parts of Vanta’s products. What you’ll do as a Senior Product Manager, Integrations at Vanta: Drive integrations roadmap and strategy, determining which new integrations and capabilities are built based on inputs from other product teams, customers, and the broader business environment. Pair closely with engineering and design counterparts to prioritize the backlog, plan the roadmap, and make crucial decisions about integration depth, capability, and sequencing. Pair with the integration partne
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Consumer Payments team powers how customers successfully make payments to Affirm. As a Senior Product Manager, you will create new payment experiences that make repaying easier, improve payment success, and define how payments are processed safely and cost-effectively. This is a highly cross-functional role that sits at the intersection of Product, Engineering, Analytics, Finance, Design, and Partnerships. What you’ll do We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm. We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm Focus on the customer, uncovering where paying breaks down through research and data, and sharing those insights across the team Create new payment experiences that make repaying easier, working with Design and Analytics from discovery to launch Design and run experiments that improve conversion, payment success, and cost Shape how payments are processed safely and cost-effectively, weighing performance and risk Be a trusted partner to Product, Engineering, Finance, Design, and Partnerships, exploring new opportunities together, evaluating their impact, and defining sequencing Drive an ambitious roadmap that delivers customer and business outcomes by id
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role The Consumer Payments team powers how customers successfully make payments to Affirm. As a Senior Product Manager, you will create new payment experiences that make repaying easier, improve payment success, and define how payments are processed safely and cost-effectively. This is a highly cross-functional role that sits at the intersection of Product, Engineering, Analytics, Finance, Design, and Partnerships. What you’ll do We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm. We are looking for a curious, collaborative Senior Product Manager to improve how customers pay with Affirm Focus on the customer, uncovering where paying breaks down through research and data, and sharing those insights across the team Create new payment experiences that make repaying easier, working with Design and Analytics from discovery to launch Design and run experiments that improve conversion, payment success, and cost Shape how payments are processed safely and cost-effectively, weighing performance and risk Be a trusted partner to Product, Engineering, Finance, Design, and Partnerships, exploring new opportunities together, evaluating their impact, and defining sequencing Drive an ambitious roadmap that delivers customer and business outcomes by id
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. Ripple is growing, and we're looking to hire an experienced Senior Sales Manager, based in London to cover the UK/Europe market. This sales quota-carrying position is responsible for revenue generation through the direct sale of Ripple Custody to financial institutions, crypto natives and FinTechs. The ideal candidate lives and breathes customer centricity, is a sales hunter and has a passion for the digital asset industry. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. WHAT YOU’LL DO: Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin and Payments, effectively communicating the value propositions to Financial Institutions and Crypto-Natives. Generate leads and secure sales bookings for Ripple products in London to achieve assigned sales quotas. Develop strategic
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: Ripple is growing, and we're looking to hire an experienced Senior Sales Manager, based in London. This sales quota-carrying position is responsible for revenue generation through the direct sale of Ripple Products, including Custody, Payments and Stablecoin, to crypto natives and FinTechs. The ideal candidate lives and breathes customer centricity, is a sales hunter and has a passion for the digital asset industry. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. WHAT YOU’LL DO: Demonstrate extensive knowledge of Ripple products, including Custody, Stablecoin and Payments, effectively communicating the value propositions to Financial Institutions and Crypto-Natives. Generate leads and secure sales bookings for Ripple products to achieve assigned sales quotas. Develop strategic plans and account tactics, guided by management, to nurture leads and foster relationships within assigned territories and accounts. Conduct client site visits, deliver sales presentations, and perform product demonstrations to prospective clients, driving engagement and interest. Facilitate the smooth progression of leads through the sales process, including prospect qualification, needs assessment, solution presentation, and timely closure of deals. Maintain accurate and up-to-date sales pipeline forecas
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Solutions Engineer Location: Bangalore, India | Workplace: Hybrid Team: Solutions Engineering | Business Unit: Go-to-Market At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset, rapidly testing emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Senior Solutions Engineer to help customers across India turn complex data and AI priorities into measurable business outcomes. You will combine deep technical expertise
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview Wirecutter, a New York Times company, is the premier product recommendation service dedicated to rigorously testing and reviewing products to help readers make the best decisions for their lives. Building on our mission of trust and utility, the Wirecutter Store ( wirecutterstore.nytimes.com ) is our dedicated e-commerce destination, offering our audience for purchase a highly-curated selection of the exceptional products we recommend. As we approach our busiest time of the year (Q4/Holiday Season), we are looking for two experienced Senior Temporary Customer Service Agents to join our team. You will be the customer-facing voice of the Wirecutter Store. You will ensure that our customers receive the same level of care, clarity, and reliability that they expect from Wirecutter's editorial recommendations. You will report directly to the Ecommerce Operations Director. You will work with our Customer Experience Manager to resolve inquiries, refine support processes, and improve our helpdesk operations during the peak holiday shopping rush. Schedule and Hours: Base Hours: Up to 20 hours per business week. Peak Season: An additional 10 hours on weekends during peak periods. Available Shifts (subject to change): Shift A: 9:00 AM – 1:00 PM Shift B: 1:00 PM – 5:00 PM Responsibilities: You will provide customer support across our primary communication channels: email and chat.
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're hiring a Senior Technical Account Manager (TAM) who has already done this job at a SaaS company: someone who has led implementations, owned enterprise accounts and knows what it takes to drive adoption in complex organizations. You'll be a strategic partner and trusted advisor to our customers, combining strong relationship management with deep knowledge of ClickUp's platform. This role sits where customer success, solution strategy and technical enablement meet, and it drives long-term growth, adoption and measurable business outcomes. TAMs own the full post-sales customer lifecycle. That starts with implementation and onboarding and continues through ongoing managed services, strategic expansion and renewal outcomes across your book of business. This role requires an AI-native professional who doesn't just use AI tools but designs, builds and scales AI-powered workflows and agents, and brings that hands-on expertise to customers. TAMs lead with a customer-first mindset. You'll build success plans, guide onboarding and adoption and make sure stakeholders keep seeing value throughout their lifecycle. You'll support technical initiatives like process optimization, workflow design and AI enablement, and you'll also own the overall health, engagement and strategic direction of your accounts. You'll work cross-functionally with Sales, Product and Support so each customer's success story is long-term, scalable and impactful. Technical Account Managers (TAMs) deliver measurable value and meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: G
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic customer achieves maximum success with Trustpilot — from advanced onboarding and driving deep product adoption to realizing measurable, C-level results and building strong advocacy relationships. Your mission is to drive strategic product adoption across large organizations, strengthen enterprise-level customer health, and maximize high-value retention, ensuring our largest customers realize ongoing, transformative value and remain deeply engaged, satisfied partners. What You'll Be Doing: Strategic Onboarding & Activation: Lead and architect post-sale onboarding and complex setup across multi-stakeholder environments, ensuring a strong, accelerated foundation for product adoption at scale. Adoption & Strategic Value Realization: Drive measurable Business Adoption across your high-value customer portfolio, demonstrating and delivering tangible results to executive sponsors. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) for your high-value book of business by maintaining exceptional customer health, proactively identifying and mitigating systemic risks with a strategic recovery plan. Customer Experience & NPS: Drive high customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your high-value portfolio. Customer Issue Resolution: Act as the strategic first line for complex customer issues related to deep product value, platform usage, or strategic
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Prepare financial statements and notes to accounts in accordance with local GAAP and internal policies. Convert US GAAP trial balances to local GAAP or IFRS, reconcile balances periodically, and document GAAP differences. Ensure entries in the local GAAP ERP are recorded accurately and on time. Partner with the Tax team to provide information for interim and final tax provisions. Prepare and review balance sheet account reconciliations. Establish audit timelines with external auditors and standardize prepared-by-client (PBC) lists. Communicate audit requirements and deadlines to stakeholders, monitor progress, resolve queries, and drive audits to completion. Manage statutory filings, including certified annual financial statements and supporting documents required by local authorities. Review financial close activities regularly to identify and resolve unusual items. Collaborate with global Accounting Operations and cross-functional teams, including Tax, HR, Legal, and Compliance. Create and maintain standard operating procedures (SOPs). Maintain organized, accessible records and ensure timely data backups in accordance with internal policies. Identify and implement accounting and process improvements to streamline operations. Research c
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. The Team: We are hiring a Senior Software Engineer, Engineering Productivity for our Engineering team at Observe by Snowflake. As part of Engineering Productivity at Observe by Snowflake, you will empower engineering teams across the organization by building scalable developer tools, robust build and test infrastructure, and automated release systems. Working at the intersection of developer experience, build systems, AI agent systems, a
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As Senior People Business Partner for Finance, you'll be the strategic people partner to Finance leadership. Lyft's Finance organization spans FP&A, accounting, tax, treasury, investor relations, procurement, and increasingly operates across multiple countries and legal entities as Lyft grows internationally. You'll help shape how the organization is structured, how it plans its workforce, how it builds and keeps its talent, and how it adapts as the business changes. You'll be a trusted, candid advisor to our CFO and Finance leadership team, someone who understands the numbers as well as the people, and who is confident enough to push back when the plan doesn't add up. You'll report into People Business Partner leadership and work closely with Total Rewards, Talent Acquisition, Employee Relations, Team Member Experience and Legal. This role carries significant scope and autonomy, and suits someone who can operate at executive level while still getting into the details when it matters. Responsibilities: Advising Finance leadership, up to the executive level, on the people implications of business decisions, bringing a clear point of view rather than a list of options. Leading organizational design across Finance: spans and layers, team structures, role clarity and the reorganizations that come with growth, integration and change. Owning workforce planning and talent strategy for the Finance organisation: headcount, skills, location strategy and the trade-offs between them; talent reviews, succession planning, leadership development, and retention of critical people, including across newly integrated international teams. Guiding leaders through complex change, including restructures and M&A integration, with a clear plan, well-prepared managers and honest communication. Shaping compensation and
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