Case Management Associate Jobs

Become a part of our caring community Humana/iCare is seeking an RN Care Manager to join the team in the Family Care Partnership (FCP) program to provide services to members in our newly expanded service area to include the following Counties: Racine, Kenosha, Waukesha, Washington, Ozaukee, Walworth and Sheboygan. Reporting to the Manager of Care Management, you will provide case management and support to adults in the community, assuring quality services are provided that are cost effective, all while monitoring the health and safety of your members. You will work as part of an Interdisciplinary Team (IDT) setting to help manage members that are enrolled in the Family Care Partnership program. You will conduct home and community visits to members to complete the nursing assessment and assures members have appropriate care and access to services. Essential duties: Complete the nursing portion of the comprehensive assessment and provide input to the members care accordingly. Monitor wellness and health promotion activities based on the member's assessment and identified outcomes. Re-evaluate the member's health and wellness at appropriate intervals to manage ongoing health issues, assess the member's response to interventions, or when a medical complaint or event affecting the member's health occurs. Perform routine health monitoring activities, based on the member's need. Build constructive working relationships with members, their family members, and appropriate outside agency staff. In crisis situations, provides appropriate assessment of psychiatric, behavioral or medical problems and implements interventions in conjunction with other staff to take appropriate measures to ensure the safety of members. Evaluate members' ability to safely manage, either by themselves or through use of

POSITION SUMMARY: Performs histological preparations for Signatera Whole Exome/Genome Sequencing PRIMARY RESPONSIBILITIES: • Perform histological preparations for the tissue whole exome sequencing laboratory with little to no errors • Duties may include but not limited to: preparation of tissues, stained slides, microdissection, and supporting workflow tasks • May independently perform testing, reagent and equipment preparation after completion of training and competency. • Participates in validations • Performs qualifications of reagents • Monitors and performs case management; ensures all cases are processed within department TAT goals and investigates sample processing issues • Actively participate in EH&S initiatives such as safety audits • Participates in updating and creating Standard Operating Procedures • May serve as a general supervisor (Depending on education and years of experience) and perform competencies • Trains staff on department procedures • Participates in Projects and initiatives initiated by the department/external departments • May serve as a general supervisor (Depending on education and years of experience) and perform competencies • Extensive knowledge in equipment and process troubleshooting • Document all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to lead/supervisor. • Provides general oversight of personnel and the daily operations in the lab. Provides guidance to new team members • Engages with external departments such as Engineering, Biodev, Stats to resolve issues • May work with leaders of the department to streamline processes. QUALIFICATIONS: • A bachelor's, or higher, degree in a histotechnician program OR A bachelor's, or higher, degree in one of the chemical, or biological sciences, including a combination of thirty (30) hours in biology and chemistry; and, either one of the following conditions:-one year of experien

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role Responsibilities Lead and execute Micron India’s Employee Relations (ER) and Industrial Relations (IR) strategy, ensuring alignment with business priorities, People strategy, regional ER objectives, and Micron’s AI transformation initiatives. Serve as the primary authority for ER governance across India, driving consistent case management, risk mitigation, investigation quality, compliance, workplace standards, and the responsible use of AI-enabled solutions within ER process. Advise senior leaders, HR/People partners, and business collaborators on complex and high-risk employee matters. Use data-driven insights and AI-enabled analytics when appropriate. Work closely with Legal to develop risk-based recommendations and defensible solutions. Lead and be responsible for critical workplace investigations involving misconduct, harassment, discrimination, retaliation, performance concerns, and other employee issues, applying approved AI tools to improve investigation quality, documentation, trend analysis, efficiency, and consistency while ensuring fair, impartial, and timely outcomes. Develop and handle India’s industrial relations framework. This includes union matters, labor disputes, workforce consultations, government interactions, and employee representative concerns. Also, assess and address the workforce and labor-relations effects of new technologies and AI adoption. Ensure compliance with Indian employment and labor laws, company policies, the Code of Conduct

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Designated Services Engineer is the primary technical point of contact for designated Lifecycle Service accounts and owns case progress through the full lifecycle. The role provides tailored, customer-specific support including technical case management, incident review, log analysis, ongoing case tracking, and stakeholder coordination to drive efficient resolution of reactive issues. The DSE maintains oversight of the account, including work handled by pooled DSE support where needed, and keeps a regular customer engagement cadence. WHAT YOU'LL DO Own the majority of support activity and case progress for assigned accounts from open through resolution. Proactively monitor case progress and risks, review and prioritise open cases daily, and maintain timely follow-up on pending actions, dependencies and customer commitments. Coordinate across support, engineering, escalation teams and account teams while maintaining end-to-end technical ownership. Provide clear and consistent communication on status, next steps and technical direction for both customers and internal stakeholders. Author and coordinate incident reports and Root Cause Analyses when required, including technical analysis, root cause and remediation actions. Maintain full visibility of open and outstanding cases across the account and drive progression in line with impact and priority. Support regular customer engagement cadence and contribute case

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Automation team builds the systems and automations that power how Toast supports its customers. Our work connects the platforms, workflows, and integrations that our Customer Care Agents rely on every day to resolve issues quickly and deliver a great customer experience. We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations spanning Salesforce, billing systems, identity verification and AI-enabled case management workflows. You will partner closely with Salesforce developers, operations stakeholders, and AI engineers to translate complex business processes into reliable, maintainable automation. A day in the life (Responsibilities) Design, build and own backend services and APIs that power workflows for Customer Care Agents and the broader Toast team Build and maintain integrations across a complex ecosystem of internal and external systems, including Salesforce, billing middleware, document management, and iPaaS workflow automation platforms Write automated tests and participate in code reviews to maintain code quality and system reliability Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals Leverage AI-augmented development tools to increase development velocity and code quality What you'll need to thrive (Requirements) Bachelor's degree in Computer Science or a related field, or equivalent practical experience 5+ years delivering production backend s

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role and Responsibilities Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services, Customer Case Management, Knowledge Management, and Customer Portals. Drive digital transformation initiatives through workflow automation, self-service experiences, and AI-powered solutions. Configure and enhance Employee Center, Agent Workspace, Case Management, Catalog Items, Knowledge Bases, Record Producers, and Service Portals. Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices. Implement AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI-driven user experiences. Collaborate with business stakeholders to translate requirements into scalable technical solutions. Build and support integrations with HR, CRM, Identity Management, ERP, and other enterprise systems using REST, SOAP, and Integration Hub. Perform technical analysis, troubleshooting, root cause analysis, and performance optimization across HRSD and CSM applications. Support platform upgrades, release management, testing, and deployment activities while ensuring platform stability and security. Contribute to platform standards, solution design reviews, technical documentation, and governance practices. Qualification / Requirements 3-5 years of hands-on

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the role Own the vision, strategy, and detailed product requirements for systems that enable Lab37 to support customers and field-deployed operations at scale. Translate customer, support-agent, and operational insights into a prioritized roadmap spanning self-service, automation, human workflows, case management, triage, and escalation. What you’ll do Own and refine a multi-year customer support systems roadmap: Ground priorities in customer research, support data, operational needs, and Lab37's strategic goals. Design a scalable, tiered support model: Define experiences and handoffs across self-service, automated resolution, frontline support, specialists, and Engineering or Field Service escalation. Build intelligent intake, triage, and routing: Establish the issue taxonomy, severity model, ownership rules, and escalation paths across robotics, KDS, Otter, and related integrations. Create automated and human-assisted support experiences: Deliver knowledge tools, guided diagnostics, agent assistance, and playbooks that recommend next steps and preserve context through every handoff. Connect support workflows to system context: Bring telemetry, logs, configurations, order and integration status, and customer history into the tools used to diagnose and resolve issues. Lead discovery and maintain product artifacts: Author PRDs, service blueprints, user stories, acceptance criteria, and success metrics informed by customers, operators, support agents, and field teams. Define, monitor, and anal

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! What you’ll do: Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, Salesforce Knowledge and Experience Cloud. Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems, Jira & other external systems). Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination. Drive defining, estimating, and shaping technical approaches/solutions using best practices Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders This role requires : Bachelor's Degree in Computer Scie

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will:

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will:

About the Role Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach and develop talent, and own execution and delivery. You’ll also remain deeply involved in the technical work, writing and shipping production code alongside your team. The Human Agent Tooling team builds the software Chime’s support agents use to understand member needs, take the right actions, and resolve issues quickly and safely. This includes the agent workspace, case management tools, real-time member context, and access controls. You’ll help modernize this platform and partner closely with Product, Operations, and support agents to make every human support interaction faster, safer, and more effective. In this role, you can expect to Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have 5+ years of experience developing software in a prod

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. A thorough understanding of semiconductor device physics, process operation, DRAM product specification and product reliability. Responsibilities include but are not limited to the following: rdV, UE_Row, PG, PTS yield improvement Burn dpm and module dpm improvement DL4 enhancement and shift left to probe for coverage MRB case management and postmortem for CAPA enhancement Fab deviation event disposition and hold lot release Product grade yield improvement Wafer level reliability monitoring and shift left to probe for coverage RMA management and analysis for process/probe improvement Problem solving and root cause analysis skills including developing systemic and specific CAPAs for RMA Monitors and drives the quality metrics improvements including, module production fails and RMAs. Monitor Global quality dashboard and report reliability metric not meeting spec and performance Leads the analysis of multiple data sources and ensures appropriate feedback is given to customer Working in collaboration with multiple engineering groups including Process Module Area/RDA/Manufacturing to help identify existing containment action and work towards continuous improveme

Job Title: Highly Specialist Speech & Language Therapist – Dysphagia, Complex Needs & AAC Banding: Band 7 Department: Speech & Language Therapy Service Contract Type: Locum Working Pattern: Monday–Friday Job Overview Pulse is recruiting a Band 7 Highly Specialist Speech & Language Therapist to join a dynamic and supportive Speech & Language Therapy service. This role focuses on delivering expert assessment and intervention for adults with dysphagia, complex communication needs, and AAC requirements. You will work as an autonomous clinician, providing specialist input across a range of clinical presentations and contributing to MDT pathways that support individuals with long‑term, progressive, and complex conditions. Key Responsibilities Provide highly specialist assessment and intervention for adults with dysphagia, complex communication needs, and AAC Lead on complex case management and clinical decision‑making Support MDT colleagues across acute, community, and specialist settings Contribute to service development and pathway improvement Provide clinical supervision to junior staff and assistants Maintain accurate, high‑quality clinical documentation Requirements HCPC‑registered Speech & Language Therapist Significant experience working with dysphagia , complex needs , and AAC Ability to work independently at a highly specialist level Strong MDT communication and leadership skills Experience supervising junior clinicians (desirable) Why Pulse? Pulse offers a specialist, personalised recruitment experience. Our consultants understand your clinical field and work closely with you to secure roles that align with your skills, experience, and career goals. We provide access to exclusive opportunities and ongoing support throughout your placement. How to Apply If you’re interested in this role or would like to explore similar opportunities, please get in touch or submit your CV to speak with one of our dedicated consultants. Reasonable Adj

We are seeking an experienced Consultant Psychiatrist to join an Adolescent Inpatient Eating Disorders Service within a leading private hospital group in London. This is a fantastic opportunity to work in a highly specialised service, supporting young people with complex eating disorder presentations as part of a dedicated, multidisciplinary team. The role is 3 days per week (22.5 hours), offering flexibility alongside excellent professional development opportunities. Key Responsibilities Undertake comprehensive psychiatric assessments and develop tailored treatment plans. Lead ward rounds, MDT meetings, and clinical reviews. Provide oversight of complex case management, including higher-risk patients. Support patients and families through treatment decisions, relapse prevention, and recovery pathways. Supervise and mentor junior doctors and healthcare professionals. Drive service development and ensure regulatory compliance. Participate in the on-call rota (details to be discussed at interview). Requirements GMC registration with inclusion on the Specialist Register. Experience in adolescent psychiatry and/or eating disorders. Strong leadership and teamwork skills. A commitment to high-quality, patient-centred care. Benefits Competitive salary (£108k pro rata, £180k FTE). Generous annual leave entitlement. Flexible working options. Extensive CPD and training opportunities. Opportunities for teaching and clinical research. Access to wellbeing and employee support programmes. Relocation support (where applicable).

Job Title: Occupational Health Nurse Advisor Band: 7 Location: Portishead, Bristol Working Hours: 37 hours per week, hybrid Rate: Competitive, to be discussed upon application We are seeking a dedicated Occupational Health Nurse Advisor to work full-time for a private client based in Portishead, Bristol. This hybrid role offers a balance of on-site and remote working and is available for an immediate start. What will your responsibilities be? This role involves delivering a high standard of occupational health services, including health surveillance, case management, fitness-for-work assessments, and health promotion. You will work closely with employees and management to support workplace health and wellbeing, ensuring compliance with relevant health and safety legislation. The postholder will also contribute to policy development and maintain accurate clinical records in line with professional standards. Qualifications and Experience: • NMC registration (essential) • Experience in occupational health nursing • Strong communication and organisational skills • A proactive approach to promoting health and wellbeing in the workplace How to apply If you believe your experience aligns with this role, please apply today. Our specialist team will be in touch to discuss the opportunity in more detail. If you are already registered with Pulse and refer a friend to us, you could earn £300 per recommendation once they have completed over 200 hours of work*. Why work with Pulse? From the moment you register with us, our focus is entirely on you. During our initial conversation, you’ll quickly see that we understand your specialty inside and out. Our expert recruitment consultants are committed to finding you the best opportunities and supporting you every step of the way to secure the ideal placement. Thanks to our preferred or sole supplier status with many clients, you’ll gain access to exclusive roles not available elsewhere. We always pr