Case Management Associate Jobs

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for an Area/Local Safety Officer Consultant for 12 months Contract with possibility of extension to join one of our clients. The Area Safety Officer is responsible for ensuring that the local operating company (LOC) Safety activities related to all products are managed in compliance with local regulations and company policies/procedures at a local, regional, and global levels and in accordance with any product vigilance agreements with third party business partners . ClinChoice is a global full-service CRO with a strong focus on quality, professional development, and supportive culture. As a client-facing role, we are looking for confident candidates with the ability to work independently whilst establishing a high-trust environment with the client’s counterparts. Main Job Tasks and Responsibilities: Safety and PV System Management Perform the quality check of the PV cases and ensure that the English translation has been properly performed. Keep up to date a local tracker of the individual safety reports. Be the subject matter expert at local level on the case management activities. Closely follow the respect of the regulatory timelines of the submission of the safety reports to the local health authorities and communicate any potential delay to the appropriate teams. Establish and maintain local indicators on the compliance of the safety reports submission. Oversee the training of the local employees and the business partners. Maintain KPI and present them during regular team meetings. Perform regulatory monitoring for impact on vigilance activities and responsibilities. Perform reconciliation with other departments (distributors, third parties, vendors, and internal stakeholders). Maintain overs

Job Title Service Network & Technical Operations Manager Job Description Job title: Service Network & Technical Operations Manager Your role: • Consumer Care & Service Network Management: Manage and strengthen the consumer care and authorized service network to ensure high-quality and timely service support. New Product Introduction (NPI) Training: Plan and conduct technical training for service centre teams on new product launches, product features, repair procedures, and troubleshooting. Spare Parts Management: Ensure availability and proper management of spare parts across service centres, including forecasting, inventory monitoring, and resolution of critical shortages. Safety Case Management: Identify, monitor, investigate, and coordinate closure of product/service-related safety cases in accordance with company safety standards and escalation procedures. Technical Product Knowledge: Develop and maintain strong technical knowledge of products, including functionality, installation, troubleshooting, repair, and common failure modes. Service Centre Claim Management: Manage service centre claims related to warranty repairs, spare parts, labour, and other service activities. Ensure claims are accurately validated, processed, and resolved within defined timelines. Service Quality Improvement: Monitor service performance and identify recurring technical issues, driving corrective and preventive actions with relevant teams. Cross-functional Coordination: Coordinate with Product Development, Quality, Supply Chain, Sales, and Customer Care teams to resolve technical and service-related issues. Performance Monitoring: Track key service network KPIs such as turnaround time, first-time fix rate, repeat complaints, claim closure

Key Responsibilities : 4–7 years of experience in Fraud Risk Management, Trust & Safety, or Risk Engineering, ideally in fintech, payments, or banking Hands-on experience building or operating real-time fraud detection and transaction monitoring systems Strong understanding of risk scoring, rules engines, and/or ML-based fraud detection approaches Experience working with payment flows, UPI, wallets, or similar transaction-heavy systems Familiarity with regulatory requirements around fraud and risk controls — NPCI, RBI, sanctions/watchlist screening, suspicious-transaction reporting, and comparable regimes Proficiency in Python or a similar language; comfortable working with SQL and large transactional datasets Strong analytical mindset, with the ability to translate emerging fraud patterns and typologies into actionable detection logic Comfortable owning a control that only works if someone actually works it — the review queue and escalation path are real from the day you’re behind them Experience with UPI/TPAP ecosystems or NPCI-regulated payment products is a plus Experience with case management tools and fraud investigation workflows is a plus Exposure to machine learning-based risk models in production, including model governance and drift monitoring, is a plus Prior experience supporting statutory or regulatory audits related to fraud or risk controls is a plus

The Senior RMA Customer Experience Manager will work with the key customer account team leads to ensure customers have timely case updates. The position has to decide on fulfilment priority based on Service Level Agreements and track regional buffer stock. The manager needs to work with account leads to track the impact of open RMAs on customer datacenter capacity, so as to make allocation decisions. What you’ll be doing: Customer Satisfaction: Manage RMA cases and lead all aspects of replacement part fulfillment to clear the open RMA backlog per Service Level Agreements. Work with account teams to prioritize backlog in case of supply constraints. Case Management: Attend customers meeting, provide accurate and up-to-date information on case status, track of customer feedback and develop strategies to improve the overall customer experience. Metrics and Improvement: Generate case management metrics and analyze data to identify process improvement opportunities. Publish weekly status updates on open RMAs – supply commits, ready for pickup, shortage alerts. Collaboration: Work closely with quality and manufacturing teams to effectively communicate RMA updates and statuses to customer account teams. Facilitate seamless information flow between teams to provide exceptional customer support. Uptime and Buffer Stock: Track key customer installations uptime and work with planning team to maintain buffer stock near customer sites to proactively address potential supply shortages. Supply Allocation: Collaborate with production and repair factory planners to map out supply allocations for the open RMA backlog. Optimize resource allocation for timely resolution. Serve as Lead: Trainer and support for other case managers on program, process, customer interface and working internally as new programs develop for NPI and implemented into our global customer service team. What we need to see:

About the Team At DoorDash, design means making experiences for the people who order, the people who prepare, and the people who deliver. As a Designer at DoorDash, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, or changed how someone experiences their day. You'll work shoulder-to-shoulder with Engineering and Product Management, dig into the data, and use LLM-powered tools alongside traditional design tools. If the LLM powered tools don’t exist yet, you build them. About the Role We’re looking for a Staff Product Designer to join our Support Design team and shape how we as a product and brand show up for our customers, dashers, and merchants when they are looking to us for help. We design the system and experiences across the full support journey, from proactively preventing issues from happening to delivering exceptional quality support that drives loyalty. Our scope spans immersive, multi-modal mobile experiences (order tracking, self-help, chatbot and voice ai) to operationally critical internal tooling and infrastructure (case management, agent training, performance, automation). You will report to the head design for Customer Experience and Integrity, working alongside designers focused on support experience, support tooling, fraud, trust, safety, and compliance. We operate in a hybrid model with 1-2 days per week in our New York City office. You’re excited about this opportunity because you will… Define projects with a clear point of view on what to build, writing briefs that synthesize business and customer inputs into roadmap milestones; balance customer needs, business goals, and feasibility to shape what your team builds and why Bring clarity to ambiguous, cross-team problems and turn them into actiona

Become a part of our caring community The Senior Process Improvement Professional analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Use your skills to make an impact Required Qualifications The Sr. Process Improvement Professional must meet one, (1) of the following requirements: Licensed Professional (LSW) in the state of Kentucky OR ability to obtain, Master’s degree from an accredited university or college in social work, psychology or related health and human services area with a minimum of one, (1) year professional experience in case management.

As a Designated Support Engineer (DSE) at Asana, you’ll be the named technical support partner for a set of our enterprise customers . You’ll build strong, ongoing relationships through personalized support, timely case management, and deep product expertise . This is a hands-on role focused on delivering high quality, customer centric service to our most engaged users, ensuring that entitled customers receive responsive, thoughtful, and proactive support . In addition to owning support for your assigned accounts, you’ll also contribute to broader case queues, working cross-functionally with teams across Customer Support (including Technical Account Managers), Customer Success, and Product to help drive resolution and share insights . You’ll thrive in this role if you’re detail oriented, collaborative, and passionate about helping customers succeed . This role is based in our Dublin office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Serve as the named support partner for designated customers, providing guidance on issues, features, and best practices to accelerate adoption, optimize usage, and build long-term trusted customer relationships . Manage the full lifecycle of product cases for your assigned customers—triaging, troubleshooting, providing deep product knowledge, and resolving issues in partnership with internal teams . Provide live, scheduled video support upon request, delivering high-touch service when it matters most . Proactively identify and document product bugs with clear reproduction steps, offering customer success perspectives on case volumes and trends . Gain a strong understanding of where Support can

The NISC program at Leidos currently has an opening for a Freedom of Information Act (FOIA) Specialist to support the FAA. This is an exciting opportunity to assist the FAA in responding to important FOIA requests, applying the Privacy Act, and supporting records management at the agency. Primary Responsibilities: Duties End to end case management: Independently conduct comprehensive cradle to grave review and processing of FOIA and PA requests. Records Analysis and Determination: Review and analyze FOIA and PA records for responsiveness, draft precise determinations and ensure all released materials are vetted in accordance with applicable statutory exemptions. Exemption Expertise: Independently research, analyze, and apply FOIA Exemptions 2, 4, 5, 6, 7 and PA exemptions ensuring full compliance with applicable Federal laws, regulations, case law, and agency policies for simple, complex, and expedited requests. Coordination and Compliance: Coordinate and track high-volume requests across offices and agencies to ensure that final responses are accurate, complete, and legally sufficient. Technical Proficiency: Use electronic tracking databases and advanced redaction software such as Adobe Acrobat and FOIAXpress to accurately excise exempt information and apply appropriate statutory annotations. Additionally, proficient using Microsoft Office Suite. Basic Qualifications: Bachelor’s degree and a minimum of 4 years of prior work experience. Additional years of experience may be substituted for a bachelor’s degree. Prior FOIA experience required. Expert ability independently handling FOIA requests and responses including redactions, communicating with requestors and stakeholders, and preparing responses to FOIA requests Background working with federal agency’s general counsel’s office on FOIA request

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an exciting opportunity within Envoy Global’s Global Immigration Operations team for a highly motivated Global Support Specialist to join us on a full‑time, permanent basis. In this role, you will play a critical part in supporting our global immigration teams across multiple regions by ensuring accurate case setup, seamless document management, and timely administrative coordination. As our Global Support Specialist, you will be required to: Case Setup & Coordination Manage end‑to‑end setup of new assessments and immigration cases received through various communication channels. Ensure accurate and timely entry of client information, case details, and relevant data into internal systems. Assign case owners and preparers to ensure seamless workflow across teams and regions. Document Management Handle secure collection, uploading, and organization of client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials. Ensure proper storage and categorization of files across document repositories and case management platforms. Support secure document transfers between systems and stakeholders. Case Maintenance & Closure Assist Case Managers in updating case notes, maintaining public case records, and performing routine case audits. Support the completion and submission of immigration forms as required by regional authorities. Facilitate proper case closure by ensuring all documents, data points, and records are complete and compliant. Quality, Compliance & Reporting Maintain high standards of accuracy and data integrity in all case-related updates. Support internal reporting needs and ad‑hoc audit requests from leadership or compliance tea

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We are seeking a Fraud Analyst to join our BSA/AML team. In this role, you will support the detection, investigation, and mitigation of financial crime risks, with a strong emphasis on fraud-related activity. You will play a key part in ensuring XMoney remains compliant with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and related regulations while protecting the company and its customers from fraud and illicit activity. This is a full-time salaried position with a Saturday–Wednesday schedule. Remote work is permitted on Saturdays and Sundays; in-office attendance is required Monday through Wednesday at either our Palo Alto headquarters or New York City office. RESPONSIBILITIES: Monitor, investigate, and escalate potential fraud, money laundering, and suspicious activity alerts using transaction monitoring systems and case management tools. Conduct thorough reviews of customer activity, account behavior, and transaction patterns to identify red flags related to fraud and financial crime. Perform customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring reviews. Collaborate with Engineering and senior management to investigate comp

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Litigation Paralegal, you'll join Coinbase's Litigation team and provide advanced paralegal support across U.S. Consumer Litigation, International Litigation, and Commercial Litigation. This team manages Coinbase's litigation risk globally, handling a high-volume docket spanning multiple jurisdictions and regulatory matters. You'll own critical case management workflows, keep deadlines airtight, and build better processes that help the team scale. What you'll do: Own matter tracking and case file management across a high-volume docket spanning multiple jurisdictions, ensuring all records are accurate and current. Execute discovery and trial preparation tasks, including document production, deposition coordination, and exhibit management. Build improved processes and tooling to reduce manual effort and support the Litigation team's growing caseload. Support the team in responding to subpoenas, summons, levies, garnishments, and other civil third-party requests. Drive deadline management by calendaring all case milestones, court dates, and filing deadlines with zero misses. Partner with outside counsel and government agencies on case logistics, document exchanges, and scheduling. Manage small claims court matters, including preparing filings, coordinating appearances, and tracking case outcomes across applicable jurisdictions. Required Skills and Experience: 6+ ye

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity The Compliance team's primary objective is to ensure that OKX operates in accordance with regulatory requirements while maintaining the highest ethical and moral standards. The team owns the full compliance engineering stack: KYC onboarding and refresh, sanctions / PEP / adverse-media screening, transaction monitoring (TM) and travel-rule enforcement, case management, and regulatory reporting. We achieve this by developing compliance service solutions, integrating with KYC & AML vendors, and enabling robust business growth, which ultimately strengthens user trust in our platform. Our ultimate goal is to create a culture of compliance excellence, where innovation and responsible business practices are seamlessly integrated. In compliance, a system that is mostly right is wrong — so every control we build must be deterministic in its enforcement, complete in its coverage, and explainable in its outcome. What You’ll Be Doing Formulate, select, and develop technical schemes for platform projects across the compliance domain — KYC onboarding flows, identity v

We are seeking a talented and passionate Senior Developer to join our Operations Workbench Scrum team. You will be a key contributor to the development of our new, cutting-edge Operations Workbench platform. You will apply your deep technical expertise to build and implement robust solutions, while promoting engineering best practices. This role is for an experienced developer who is passionate about hands-on implementation and collaboration. You will be a core member of the team, delivering high-quality, scalable solutions to enhance operational efficiency. Why Join Our Team? Drive Global Impact: Be part of a team building a mission-critical system that will streamline and automate key operational workflows across the firm, directly impacting business efficiency. Solve Complex Challenges: Design and build a scalable, resilient, and cloud-native architecture for a complex workflow and case management system. Work with a Talented Team: Collaborate with a skilled team of developers, product owners, and architects, fostering a culture of engineering excellence and innovation. Work with Modern Technology: Utilize a modern tech stack, including Java, Kubernetes, Docker, and Kafka, to build cutting-edge financial technology solutions. Key Responsibilities · Software Development: Design, develop, test, and deploy high-quality, scalable, and maintainable code. · Quality Advocacy: Promote best practices for engineering excellence in coding, testing, build, deployment, and the maintenance of high-quality software. · Solution Implementation: Act as an active contributor to design and a hands-on implementer of code. · Agile Mindset: Actively participate in scrum activities such as sprint planning and refineme

JOB DESCRIPTION: MAIN PURPOSE OF THE ROLE Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships MAIN RESPONSIBILITIES • Communicate with customers and clients (via email, phone, or online discussion boards) to answer their enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services). • Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases. • Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry. QUALIFICATIONS Education Education Level Major/Field of Study or Equivalent Associates Degree (± 13 years) Experience/Background Experience Experience Details Minimum 1 year Licenses and Certifications Language Proficiency Language Proficiency The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: EP Electrophysiology LOCATION: Japan &g

Become a part of our caring community As a Community Health Worker, you will play a vital role in connecting individuals and families to essential health and social services. In this dynamic position, you will identify health-related needs, gather and report community data, and help address concerns raised by those you serve. You will have the opportunity to work independently, using your judgment to determine the best approach for each unique situation, while receiving support and guidance as needed.Your work will follow established guidelines and procedures, drawing on your understanding of professional standards, regulations, and best practices. Managers will provide direction primarily through documented processes, allowing you the flexibility to interpret and apply these guidelines to deliver meaningful results for the community. Be an important member of care teams, applying a hands-on approach to member engagement. Support case management responsibilities and address social determinants of health (SDOH) needs. Assist members in improving self-management of chronic conditions. Navigate the healthcare system and promote prevention and health education tailored to community needs. Use knowledge of the community and shared life experiences to inform interactions with members and community partners. Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment. Assist members in navigating healthcare and social service systems, coordinate access to basic needs (e.g., housing, food, income, transportation), and schedule physical and behavioral health visits. Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits. Identify and address barriers to healthy livi