Case Management Associate Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Mission: Lead the engineering team building the Requirements Management API and infrastructure that enables Stripe to collect, explain, track, and resolve risk requirements throughout the user lifecycle from onboarding through ongoing monitoring. This work makes Risk reusable across products, markets, and user types, while helping Stripe expand regulated financial products without rebuilding compliance and risk workflows for each new use case. The Scale: The team’s interfaces and standards influence how requirements are created and fulfilled across Risk, Onboarding, and product integrations—not just a single product experience. This requires broad cross-team influence across 6+ teams. It is currently 6 people and actively hiring. The Complexity: This role has technical complexity in both API design and system scalability / reliability. The underlying system is used broadly across all of Stripe, serves a high volume of traffic, and has critical SLOs backing meaningful user-facing APIs. The role also requires strong product judgment: translating risk-management needs into reusable APIs that work for Risk teams while delivering clear, effective remediation experiences for Stripe users. The Stakeholders: Partner with Risk Engineering teams, Onboarding, Product, Data Science, and product teams integrating with the platform. You will align decisioning, information-collection, and user-facing presentation experiences around consistent, expl

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We're looking for a People Specialist to join our International People Team with a particular focus on supporting performance management related activities throughout the EMEA (UK, Ireland, Germany, France, Spain, Switzerland and Italy) and APAC (Japan, India, South Korea, Australia and New Zealand) regions. You'll support People Partners and cross functional teams on the work that helps our managers do their jobs well: performance cases, org changes, developing manager resources, and the operational processes underneath all of it. Some weeks you'll be deep in a sensitive performance case coaching a manager. Other weeks you're cleaning up a process, rebuilding a tracker, or helping prep a leader for a hard conversation. We need someone who takes both kinds of work seriously and holds the same quality bar for each. A lot of the work is sensitive. You'll be close to performance management, org restructures, and situations that touch ER or Employment Legal. An understanding of the nuances which exist in relation to performance management and employee relations in different legal and cultural contexts will be critical. Good judgment about what to share, with whom, and in what form is paramount. Responsibilities Manage performance casework regionally: building documentation, tracking timelines, prepping talking points, and keeping details from falling through the cracks while owning the process end to end. Own and improve operational processes that managers and People Partners depend on, including outside business activity requests and reorg processing Build, maintain, and improve manager resources an

In this hands-on, individual contributor Technical Product Manager (TPM) role, the candidate will be responsible for driving successful product delivery that aligns with both customer needs and strategic business objectives. The candidate will be responsible for gaining a deep understanding of GHX products and the customer journey across supported ERP systems, ensuring seamless communication and simplified workflow for our customers. Acting as the critical link between engineering, customers, and business teams, the candidate will collaborate closely with Product Owners, Product Managers and end users to translate complex business requirements into clear, actionable tasks for engineering Principal duties and responsibilities: Assesses ERP opportunities and customer needs to develop business case and product roadmaps. Assists in translating business needs and customer feedback related to ERP integrations into clear product requirements, breaking them down into releases, epics, and user stories. Writes scenarios for user personas to describe instances of B2B market problems or situations that illustrate why a product requirement is necessary. Collaborate with engineering and cross-functional teams to ensure understanding of defined scope, levels of effort and release timing. Explore integration options with different ERP and MMIS systems, and work closely with both internal and external ERP business partners to ensure the proposed solution delivers an optimal customer experience between the GHX product and the ERP platform Work closely with engineering to ensure timely, high-quality integration delivery through regular checkpoints with development, customers, and business stakeholders. Identify and communicate risks, issues, and problems, proposing mitigation plans to overcome obstacles. Stay current with industry trends, ERP platform changes, and best practices in integration design and architecture Support business and customer success teams with product expertise a

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role Millions of people use the Affirm Card, but we don’t yet give them a reason to keep coming back beyond the product itself. You’ll build our consumer loyalty program from scratch: what people earn, how they move up, and why Affirm becomes their default way to pay. What you’ll do Own the vision and roadmap for Affirm’s consumer loyalty program, setting the hypotheses, success metrics, and sequencing across multiple quarters Launch the first version of rewards and tiers, including earn mechanics, member benefits, redemption, and the surfaces that make the value obvious in app, at checkout, and after a purchase Build the engagement loops (progress, milestones, personalized offers) that turn a one-time borrower into someone who reaches for Affirm every week Own the program economics: reward liability, funding mix across merchant-funded offers, interchange and network incentives, and the case for incremental GMV against cost per member Set up the measurement foundation for loyalty, including holdouts, incrementality testing and long-run LTV, then tune earn and burn rates and tier thresholds off what the data says Partner with Risk, Credit, Legal, Compliance, Finance and Marketing to design rewards that are compliant and clearly disclosed, with no hidden fees or fine print that surprises peopl

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Security-Compliance Program Manager to join our team. This is a Remote role, reporting to the Director, Global Security-Compliance Practice in the Global Security Compliance department. Compliance helps Zscaler win. When a Zscaler team member, a customer, or a partner hits a compliance requirement, our practice is who they call trust to answer. You'll be one of the people behind building trust: part advisor, part translator, part teacher. You'll help customers navigate compliance frameworks like Zero Trust, GDPR, NIST, PCI, and HIPAA, and you'll help our field teams turn compliance requirements into relevant, relevant, and winning conversations. In every room you walk into, you'll live at the intersection of security, data protection, and compliance, making the case for how Zscaler protects customers and their data in a compliant way. This is not a back-office audit job. You'll be in front of custo

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role Millions of people use the Affirm Card, but we don’t yet give them a reason to keep coming back beyond the product itself. You’ll build our consumer loyalty program from scratch: what people earn, how they move up, and why Affirm becomes their default way to pay. What you’ll do Own the vision and roadmap for Affirm’s consumer loyalty program, setting the hypotheses, success metrics, and sequencing across multiple quarters Launch the first version of rewards and tiers, including earn mechanics, member benefits, redemption, and the surfaces that make the value obvious in app, at checkout, and after a purchase Build the engagement loops (progress, milestones, personalized offers) that turn a one-time borrower into someone who reaches for Affirm every week Own the program economics: reward liability, funding mix across merchant-funded offers, interchange and network incentives, and the case for incremental GMV against cost per member Set up the measurement foundation for loyalty, including holdouts, incrementality testing and long-run LTV, then tune earn and burn rates and tier thresholds off what the data says Partner with Risk, Credit, Legal, Compliance, Finance and Marketing to design rewards that are compliant and clearly disclosed, with no hidden fees or fine print that surprises peopl

About the Role Datadog’s Technology Partnerships team builds and scales partnerships with the technology companies that matter most to our customers from AI/ML platforms to data platform providers. As a Technology Partner Manager, you will own the full, 360-degree relationship with a portfolio of strategic Technology Partners, with a particular focus on cutting-edge AI/ML and Data Platform companies. You’ll be the connective tissue across three pillars of partnership: co-build (joint product and integration roadmaps), co-market (joint awareness and demand generation), and co-sell (joint pipeline and revenue). This is a highly cross-functional, relationship-driven role that requires equal comfort in a product roadmap discussion, a marketing planning session, and a sales enablement meeting. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do 360° Relationship Ownership: Own the end-to-end partner relationship for a portfolio of AI/ML and Data Platform technology partners, serving as the primary point of contact and trusted advisor across product, engineering, marketing, and sales stakeholders on both sides. Co-Build: Partner closely with Datadog Product and Engineering teams to identify, prioritize, and drive joint integration roadmaps; ensure integrations are built, launched, and continuously improved to meet customer needs. Co-Market: Design and execute joint marketing programs including webinars, blog posts, customer case studies, launch campaigns, and event collaboration with Datadog product marketing and partner marketing teams to build awareness and demand for joint solutions. Co-Sell: Build and execute go-to-market and co-sell plans with Datadog channel team, partner field and sales teams; enable Datadog’s global sales organization and partner sellers o

Technical Project Manager itD is seeking a Technical Project Manager to drive the delivery of legal and privacy approval workstreams that support business marketing technology and data-integration launches. The ideal candidate will bring deep experience in program/project management, cross-functional coordination, legal/privacy/compliance workflows, and evidence-driven delivery , with a track record of keeping multiple workstreams on schedule against fixed launch dates. Location: Remote; Pacific Time preferred, but not required. We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities Drive multiple legal and privacy risk assessments through review and approval in parallel, prioritizing true launch blockers against fixed timelines. Scope assessments with Legal and Privacy partners and adjust scope as needed to protect critical-path delivery dates. Gather, validate, and coordinate required evidence and documentation across engineering, data, business, Legal, and Privacy stakeholders. Manage assessment intake, review, remediation, and approval cycles end to end, following up on open items and pending reviews. Publish recurring status updates for senior stakeholders with clear ownership, next steps, timelines, and risks for each workstream. Escalate blockers and timeline risks early, providing a recommended path forward and coordinating the technical consultations needed to resolve gaps. Navigate a large, matrixed organization to identify and mobilize the appropriate subject-matter experts, reviewers, and process owners while documenting decisions and identifying process improvements. Internal Responsibilities Attend regular internal practice community meetings. Collaborate with your itD practice team on industry thought leadership. Complete client case studies and learning material, including blogs and media materi

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management. Role Purpose: Own and evolve the platforms, processes and tooling that support customer operations and communications across the bank, spanning Salesforce, customer support tooling, telephony and communications delivery. Define and drive product direction across these areas, ensuring platforms and processes are reliable, scalable, well controlled and compliant. Bring structure to a broad and expanding domain, reducing operational and regulatory risk while improving how teams operate and how customers are communicated with. Work in close partnership with Customer Operations, Compliance, Risk and Engineering to deliver outcomes that are operationally sound, regulator-ready and commercially effective. This role requires strong product management fundamentals, comfort operating in a detailed and regulated environment, and the ability to work confidently across both process and platform. Scope of Responsibility: Salesforce platform, covering customer service and case

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Principal Product Manager, AI-Native Merchant Experiences The world's largest businesses run on Adyen. Payments, financial products, and increasingly the commerce workflows around them — money movement, billing, loyalty — flow through a single platform, across dozens of markets and hundreds of payment methods, at a scale most companies never encounter. That scale comes with complexity, and handling it on our merchants' behalf has always been our mission. But the way people expect to work is changing in real time. The payment operations lead who spent their morning chasing down why a batch of transactions failed now expects to ask a question and get an answer. The analyst who worked a dispute queue case by case now expects the evidence gathered and drafted before they start their work. AI has collapsed the distance between wanting something done and it being done. This is where you come in. You'll own the AI assistant that works on a merchant's behalf across Adyen – one that can find and read their data, provide insights, take real actions, and know where its limits are. You'll build some of what it can do yourself, and build the foundation that lets teams across Adyen contribute the rest – reporting and insights, disputes, configurations, and everything that follows. And you'll own how merchants experience these capabilities, as our

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Operational Framework & SOP Ownership: Own the end-to-end SOP architecture for Payment Risk Operations - including risk investigation and case review SOPs, and the framework design for risk-related dispute and chargeback flows - ensuring the operating model scales to support new business lines such as OKX Pay and OKX Card. Human-AI Collaborative Workflow: Design and continuously optimize the human-in-the-loop operating model, defining how AI agents and human reviewers divide work, hand off, and escalate - so that coverage, decision quality, and throughput all improve as automation expands. Automation Focus: Increase the automation percentage within risk control processes to ensure efficiency and scalability, expanding the share of cases resolved without manual intervention. Efficiency Evaluation: Monitor and optimize moderation efficiency metrics such as SLA, automation rate, AI coverage and agreement rate, false positive rate, and average handling time (AHT). Cross-Department Collaboration: Work with product, engineering, and compliance teams to integrate risk control strategies s

Technical Program Manager III itD is seeking a Technical Program Manager III to drive hardware program execution for next-generation AR wearable devices. This role will play a critical part in managing PCB development and electrical component integration, ensuring seamless collaboration between electrical engineering, layout, and manufacturing teams. The ideal candidate will bring deep experience in hardware engineering or program management and a proven track record of delivering complex PCB and wearable device programs from design through production. Location: Onsite – Sunnyvale, CA Duration: 12 Months (potential for extension / FTE conversion) Pay Rate: $75 - $80 per hour, depending on experience We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities Lead end-to-end program management of PCB development, including flex circuits and multi-layer boards (MLBs) from design through production Drive design release processes, ensuring alignment across electrical engineering, layout, and cross-functional teams Manage SMT (Surface Mount Technology) and FATP (Final Assembly, Test, and Pack) builds, optimizing for schedule, quality, and yield Collaborate closely with electrical and layout engineers to develop and refine circuit designs for compact wearable devices Track program schedules, dependencies, and risks, proactively driving mitigation strategies Coordinate with APAC-based teams and vendors, including participation in early morning or evening meetings Ensure successful integration of small electrical components into advanced AR wearable form factors Provide strong program leadership, driving ownership, clarity, and execution across stakeholders Internal Responsibilities Attend regular internal practice community meetings Collaborate with your itD practice team on industry thought leadership Complete client case

Technical Program Manager (TPM III) itD is seeking a Technical Program Manager (TPM III) to drive hardware development programs for next-generation wearable devices, including smart glasses. This role will play a critical part in coordinating engineering design efforts, managing hardware component delivery, and ensuring development milestones are met to support successful product launches. The ideal candidate will bring deep experience in hardware engineering and technical program management, along with a proven track record of delivering complex consumer electronics programs on schedule. Location: Remote (West Coast hours preferred) Duration: 12 Months (potential for extension) We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities Lead coordination of engineering design deliverables, including specifications, design of experiments (DOE), and validation plans Manage hardware component delivery timelines for development builds and drive qualification processes toward mass production Develop and maintain detailed program schedules aligned with system requirements, technical risks, and business priorities Oversee program structure and workflows to ensure clarity, efficiency, and alignment across teams and leadership Communicate program status updates, risks, and mitigation plans, including vendor tooling timelines and design sprint progress Collaborate with cross-functional internal teams and external partners to ensure seamless execution of program milestones Maintain accurate and up-to-date program documentation for stakeholder visibility and decision-making Internal Responsibilities Attend regular internal practice community meetings Collaborate with your itD practice team on industry thought leadership Complete client case studies and learning materials (blogs, media material) Contribute to Digital Transforma

Project Manager, Developer Marketing itD is seeking a Project Manager, Developer Marketing to coordinate product launches and ongoing go-to-market execution across internal teams and external agency partners. The ideal candidate will bring strong project management discipline, experience managing multiple concurrent workstreams, and a track record of keeping complex marketing projects on schedule, aligned, and delivered to a high standard. Employment Type: 3 Months Full-time contract Location: Bay Area, CA(Remote) We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities Coordinate with external agency vendors and internal teams to ensure deliverables are completed on time and to specification. Build and maintain workback schedules, project timelines, and trackers across multiple concurrent marketing workstreams. Document and route feedback across review rounds, ensuring input reaches the appropriate partners and follow-up actions are completed. Manage day-to-day project logistics and keep initiatives moving through review, approval, and delivery stages. Monitor project status, proactively identify risks and blockers, and keep stakeholders aligned on deadlines, dependencies, and priorities. Maintain organized project documentation and clear single sources of truth for active initiatives. Facilitate clear, timely communication between internal creative, marketing, developer teams, and external agency partners. Internal Responsibilities Attend regular internal practice community meetings. Collaborate with your itD practice team on industry thought leadership. Complete client case studies and learning material, including blogs and media material. Build material to contribute to the Digital Transformation practice. Attend internal itD networking events, both in person and virtually. Work with leadership on care

In 2026, we launched Computer, the defining product for the new era of agentic AI. We’ve scaled beyond the millions of people using Perplexity every day for research, shopping, investing and curiosity into a new paradigm of using AI to transform knowledge into action. Product Managers at Perplexity work closely with design and engineering, focusing on the product systems and experiences that help more people discover, adopt, and get lasting value from Perplexity. The ideal candidate should have strong communication and writing skills, the ability to envision innovative technology, and a willingness to reimagine work to be more efficient and creative. Ideal candidates combine product intuition with analytical rigor: in the application, please highlight the growth problems, experiments, or loops you are most proud of building. What you’ll do Work with select SMB customers to build and test frontier agent capabilities that run their revenue-generating workflows. Prioritize the highest-value workflows to automate and build the skills, evals, and agent systems that make them reliable and performant. Turn customer learnings into product requirements for connectors, skills, and agent capabilities, and partner with cross-functional product teams to build. Drive SMB acquisition through personalized demos, case studies, and paid and lifecycle channels, measured on acquisition targets and CAC. Drive usage expansion across our existing SMB base through personalized onboarding, lifecycle, and product growth levers. Work with partnerships and growth marketing teams to design, execute, and package customer case studies to distribute across paid, organic, and partner channels. Qualifications 2–4 years of total work experience with a strong academic record. 2 years in investment banking, strategy consulting, or a comparable high-intensity analytical role, followed by some operating experience. You've run, or worked closely alongside, real marketing workflows: paid social, lifecycle,