Case Management Associate Jobs

Datadog SQL (DDSQL) and Sheets are two of the newest products within Graphing, Datadog’s most-used product area. Together, they give customers flexible ways to query, combine, analyze, visualize, and share data across Datadog. This role owns the product direction and user experience for both products. Your goal is to help users move from raw data to trustworthy answers quickly—whether they prefer writing SQL, working in a spreadsheet, or building visual analyses. Doing this well requires more than adding analytical features. Real-world analysis involves nuanced decisions about data models, joins, aggregations, time windows, missing data, query performance, and the transition from exploration to reusable work. You’ll work closely with design and engineering to make these capabilities understandable without limiting their analytical power. You’ll also help expand the data customers can analyze in Datadog, including third-party and business data alongside operational telemetry. This will make DDSQL and Sheets central analytical tools for a broader range of questions and users. What you'll do: Own DDSQL and Sheets end to end: roadmap, adoption, and growth strategy Partner closely with design to establish a high bar for information architecture, interaction design, and visual polish across complex analytical workflows Use product analytics and customer research to identify friction, improve onboarding, and measure whether users are reaching useful answers faster Define the experience for querying, transforming, visualizing, and sharing data, from query composition and results exploration to errors, performance feedback, and collaboration Define and execute the strategy for bringing third-party data into Datadog: from market research and use-case definition through pricing Expand Datadog SQL from a standalone editor into a platform-wide query capability on all graphs Redesign how users discover and get started with Graphing products: rethink list pages, build onboa

MongoDB serves as the data layer powering the most important AI applications in the world today. This role exists to ensure the market knows what MongoDB does and to secure the next generation of builders before they default to another platform. The VP of AI Marketing Strategy & Ecosystem will shape the training data, documentation, integrations, and ecosystems that determine what gets built and how, thereby positioning MongoDB as the generational data platform for agentic applications. Builders and agents alike need to reach for MongoDB by default. That requires presence in the systems and tools that influence how applications get built, not just the channels that reach the humans building them. This position will report to the CMO and be part of the Marketing Leadership Team. The VP of AI Marketing Strategy & Ecosystem will work closely with the Chief Product Officers, Chief Technology Officer, Chief Customer Officer, and regional marketing leaders. This role elevates AI visibility and representation, ecosystem partnerships, and developer content into a single VP seat, working closely with product and partner teams to align efforts that currently span the company. This role can be based out of our San Francisco or Palo Alto offices, or remotely in the region. What you will own AI market narrative: own the strategic case for MongoDB as the default data platform for agentic applications and AI-mediated technology selection broadly; ensure the story holds up under scrutiny from analysts and competitors; and ensure it resonates with builders. Partner with Product Management and Product Marketing to keep the AI story integrated into MongoDB's core narrative, not a separate one AI visibility and representation: own how MongoDB appears in AI-generated responses, agent framework recommendations, and developer tool suggestions; This goes beyond content; It includes documentation quality, technical accuracy, and the underlying infrastructure that determines how Mong

Location Details: Canada - Ontario At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position in Ontario Canada, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join our team GoDaddy is on a mission to empower small and medium entrepreneurs to sell anywhere. GoDaddy Payments plays a key role by enabling GoDaddy customers to accept payments across channels with some of the lowest processing fees in the industry. As a Principal Product Manager on the GoDaddy Commerce team, you will lead the strategy and development of merchant capital products. You will define the end-to-end experience and platform capabilities that enable GoDaddy customers to qualify for, access, and manage working capital. You will have the opportunity to build and scale a GoDaddy-controlled capital offering while balancing merchant experience, credit risk, regulatory requirements, and business performance. Your work will directly affect the growth and profitability of GoDaddy Commerce. What you'll get to do... Define the product strategy, business case, and delivery roadmap for Capital on Us, a GoDaddy-controlled merchant capital offering. Own the end-to-end merchant experience, including discovery, prequalification, application, offers, funding, repayment, renewals, and servicing. Partner with Credit and Risk to develop underwriting models, eligibility policies, decisioning strategies, pricing, and risk guardrails. Evaluate funding and operating models, including warehouse and lending partners, funding capacity, risk-sharing structures, vendor economics, and build-versus-partner decisions. Partner across Engineering, Design, Data, Finance, Legal, Compliance, Operations, and Go-to-Market to prioritize and launch new capa

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to the world, providing high-touch support to the businesses building on Claude. You’ll take the cases that need more than a help article: understanding how a customer has built on our platform (their integrations, their authentication and identity setup, their use of the models) and then investigating, diagnosing, and resolving their most complex technical needs. You’ll partner with engineers to get to the bottom of things, and with account teams to keep the customer’s trust while you do. Additionally, you’ll help us identify and close gaps in our team’s technical knowledge, turning what you learn from each case into documentation, tooling, and product feedback so the whole team gets sharper. This is a role for someone who wants their technical depth to matter to real businesses, and who cares as much about how we systematically support customers at scale as about the case in front of them. Responsibilities Provide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an incident and providing critical product knowledge to an admin in need of help within the same hour Serve as an escalation point for our most complex technical issues: reproducing customer issues, utilizing logs and traces, and providing solutions alongside engineers Troubleshoot SSO, SAML, and OAuth authentication flows, and the integration surface where our products meet a customer’s infrastructure Partner with engineers, teammates, and ot

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and oth

Job Title Project Manager Job Description 589963 Project Manager – Bothell, WA As a Project Manager, you will lead and execute multi-discipline projects, ensuring successful delivery across scope, schedule, budget, quality, resources, and risk while aligning project outcomes with Philips business objectives. Your role: Initiate, plan, and execute multi-discipline projects in accordance with agreed specifications, timelines, budgets, staffing requirements, and quality standards, ensuring successful delivery and stakeholder satisfaction. Manage and balance project scope, schedule, budget, quality, resources, risks, and issues throughout the project lifecycle while monitoring and optimizing the business case to maximize organizational value and impact. Build and maintain strong partnerships with internal and external stakeholders, manage expectations and customer feedback, proactively address issues, and provide detailed project progress, risk, and escalation reporting to senior management and steering committees. Apply and reinforce Philips project management standards and methodologies, including the Philips Business System (PBS), Philips Excellence Process Framework (PEPF), PMBOK, and SAFe, ensuring projects are executed in accordance with organizational expectations and industry best practices. You're the right fit if: You’ve acquired 2+ years of experience in project management, business strategy, or a related area with a Bachelor’s degree; no prior professional experience is required with a relevant Master’s degree. Your experience includes supporting or managing projects involving scope, schedule, budget, resources, risk, and multiple stakeholders. Your skills include project planning and execution, stakeholder management, risk and issue management, budget and resource management, c

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Content Writer, Global Adyen is looking for a structured, proactive and collaborative content writer. This role will work from our Amsterdam office and report directly to our Global Content Lead. The content writer role is focused on producing content to meet Adyen’s business and marketing objectives, in line with brand goals. You will respond to a range of briefs while applying a strong understanding of Adyen’s value proposition, marketing strategy and brand to meet measurable outcomes. The ideal candidate is experienced in responding to briefs, producing compelling content against a range of objectives, and working collaboratively with stakeholders. You are proficient in long-form writing, with a solid understanding of short-form writing and SEO. This role requires strong project management skills. What you’ll do Drive the production and maintenance of any asset by following established processes, formats, guidelines and templates, minimizing the need for reviews and iterations Demonstrate a strong grasp of long-form, short-form and SEO writing in the B2B space. Be on-the-ground for case studies and shoots that involve content creation. Proficient in aligning content initiatives with commercial goals and the larger content strategy. Demonstrate a strong understanding of business, marketing and brand g

itD is seeking an Engineering Program Manager, Data & Analytics to lead strategy and execution for large-scale analytics and data engineering initiatives supporting data-informed decision-making. The ideal candidate will bring deep experience in technical program management, data engineering and analytics lifecycles, and cross-functional delivery, with a track record of driving complex programs from strategy through execution. Location: Onsite — Bay Area, CA preferred. Pay rate: $36.36/hr We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities: Lead cross-functional technical programs spanning data engineering, data science, analytics, and customer-facing systems. Drive strategy, roadmap development, execution, and delivery for complex, large-scale data and analytics initiatives. Coordinate engineering, data science, product, and business stakeholders to establish priorities, dependencies, milestones, and deliverables. Analyze data definitions, transformations, modeling, and downstream analytics impacts to ensure data remains accurate, meaningful, and fit for purpose. Manage program status reporting, roadmap reviews, engineering reviews, and stakeholder communications. Navigate fast-paced and ambiguously defined initiatives involving multiple customers, partners, and technical teams. Identify program risks, dependencies, and execution challenges while driving timely resolution and alignment. Internal Responsibilities: Attend regular internal practice community meetings. Collaborate with your itD practice team on industry thought leadership. Complete client case studies and learning material (blogs, media material). Build out material to contribute to the Digital Transformation practice. Attend internal itD networking events (in person and virtual). Work with leadership on career fast-track opportuniti

ClinChoice is a global full-service CRO committed to professional growth and a quality-driven “one-team” culture. We are seeking a Senior Statistical Programmer to join our in-house team and support projects across a diverse client portfolio, including pharmaceutical, biotechnology, medical device, and consumer health companies of varying sizes. We are seeking a highly skilled Senior Statistical Programmer to lead statistical activities for clinical trials. This role requires hands-on statistical expertise, strong communication skills, and the ability to independently lead projects while collaborating closely with cross-functional teams. Join our team: you can be part of making a difference in peoples' lives and experience a fulfilling and rewarding career! Main Job Tasks The Senior Statistical Programmer is a delivery-focused role responsible for leading and supporting aspects of the programming effort to deliver technical programming and information components of a project. The position requires strong technical skills, thorough knowledge of the industry, and demonstrated experience leading statistical programming activities and providing technical guidance to other programmers . The individual should be able to independently perform programming tasks, oversee programming deliverables, and effectively collaborate with cross-functional teams and external vendors. Responsibilities Programing for clinical trials: Program and validate derived datasets, tables, figures, listings. Process data from the external sources. Perform ad hoc exploratory analyses for publications and programming support other functions of Research and Development or other organizations. Oversee programing work/deliverables from CROs. Contribute to the design/implementation/review of Case Report Form, Data Transfer Specification, Statistical Analysis Plan, SDTM/ADaM Specification documents, Define packages. Electronic submissions: Program and va

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Customer Performance, Brand-1 Overview Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe. • Do you have experience conducting investigations, reviewing evidence, and documenting case outcomes? • Do you have knowledge of merchant onboarding, monitoring, customer response review, and potential Mastercard Standards violations? • Are you a high performer with strong analytical, documentation, and project management skills? • Are you collaborative, detail-oriented, and able to support credible investigations in a fast-paced environment? Mastercard’s Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data. Role • Preserve the integrity of the Mastercard brand by conducting investigative case work under the Business Risk Assess

Location: Mumbai, Maharashtra/ Chennai Ambattur Key Responsibilities: Gather, analyze, and document business requirements for Temenos Infinity / Digital Banking implementations, translating them into functional specifications and user stories. Facilitate requirement elicitation workshops with business stakeholders to define digital origination, onboarding, and servicing journeys. Document current and future-state business processes, workflows, and use cases for CSR journeys and Digital Banking Servicing Micro Apps. Collaborate with technical consultants to configure and validate Visualizer-based journeys aligned to business requirements. Define and review BPMN and DMN process flows and task workflows supporting business operations. Conduct gap analysis between standard Temenos Infinity functionality and client-specific requirements, proposing configuration or extensibility options. Prepare Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), and requirement traceability matrices. Translate business requirements into technical inputs for Fabric Experience APIs and Temenos Digital Microservices configurations. Plan and support User Acceptance Testing (UAT), including test case design, execution support, and defect triage with business stakeholders. Liaise between business stakeholders, technical teams, and project management to ensure requirements are correctly understood and delivered. Assist with change impact assessments, training material preparation, and end-user training for Temenos Digital solutions. Contribute to solution design discussions, ensuring alignment with business goals, scalability, and regulatory requirements. Track, manage, and obtain sign-off on requirement changes throughout the project lifecycle. Support pre-sales and solution consulting activities, including RFP responses and solution demonstrations, as required. Share domain and functional knowledge, providing guidance and training to internal teams o

ClinChoice is a global full-service CRO committed to professional growth and a quality-driven “one-team” culture. We are seeking a Senior Statistical Programmer to join our in-house team and support projects across a diverse client portfolio, including pharmaceutical, biotechnology, medical device, and consumer health companies of varying sizes. We are seeking a highly skilled Senior Statistical Programmer to lead statistical activities for clinical trials. This role requires hands-on statistical expertise, strong communication skills, and the ability to independently lead projects while collaborating closely with cross-functional teams. Join our team: you can be part of making a difference in peoples' lives and experience a fulfilling and rewarding career! Main Job Tasks The Senior Statistical Programmer is a delivery-focused role responsible for leading and supporting aspects of the programming effort to deliver technical programming and information components of a project. The position requires strong technical skills, thorough knowledge of the industry, and demonstrated experience leading statistical programming activities and providing technical guidance to other programmers . The individual should be able to independently perform programming tasks, oversee programming deliverables, and effectively collaborate with cross-functional teams and external vendors. Responsibilities Programing for clinical trials: Program and validate derived datasets, tables, figures, listings. Process data from the external sources. Perform ad hoc exploratory analyses for publications and programming support other functions of Research and Development or other organizations. Oversee programing work/deliverables from CROs. Contribute to the design/implementation/review of Case Report Form, Data Transfer Specification, Statistical Analysis Plan, SDTM/ADaM Specification documents, Define packages. Electronic submissions: Program

About the Role You'll own the technical and operational execution of the trial from kickoff to decision, acting as the connective tissue between Sales, Product, and the customer during the evaluation window. You'll be the single point of accountability for trial execution. Key Responsibilities Trial Execution: Own the technical and operational execution of each enterprise trial from kickoff through the customer's final decision, including environment setup and configuration. Requirements & Scoping: Gather and scope technical and operational requirements directly with the customer's technical and legal ops stakeholders. User Enablement: Design and deliver training so prospect teams can meaningfully evaluate the product, not just log into it. Issue Triage & Escalation: Identify and triage issues that arise during the trial, escalating to Product or Engineering as needed to keep the trial moving. Project Management: Own the trial timeline and success criteria, hold both Eudia and the customer accountable to them, and flag risk to the deal team early. Cross-Functional Connective Tissue: Act as the primary link between Sales, Product, and the customer during the evaluation window, and translate trial outcomes into a clear, evidence-based case for close. What We're Looking For 1-2 years of experience; recent graduates encouraged to apply. Strong organizational skills. Comfortable tracking multiple timelines, tasks, and stakeholders at once. Clear, professional written and verbal communication; comfortable presenting to and training customer teams. Interest in learning technical/product concepts quickly and explaining them to non-technical users. Detail oriented and reliable in following up on open items and closing loops. Comfortable working directly with customers and cross-functional internal teams (Sales, Product). Willingness to travel for customer meetings and onsite trial support as needed. Preferred (Nice to Have) Internship or coursework involving customer

Responsibilities: Annotate Case Report Form (acrf.pdf) following FDA/CDISC or sponsor guidelines. Develop SDTM specifications and generate SDTM datasets using SAS. Develop ADaM specifications and generate ADaM datasets using SAS based on Statistical Analysis Plan. Develop Tables, Listings, Graphs, Patient Profile in support of the Clinical Study Report, Posters, Manuscripts. Develop ADaM data, Tables, Listings, Figures for Integrated Summary of Safety (ISS) and Integrated Summary of Efficacy (ISE). Create electronic submission package to FDA, e.g., define.xml or define.pdf following FDA guidelines with minimum supervision. Proficient in analyze information and develop innovative solutions to programming and data analysis challenges; Support the point of contact (POC) of programming with statisticians for statistical input and analysis interpretation Follow and reinforce regulatory agency requirements during daily job. Serve as a programming team lead and contribute to department initiative. Provide guidance, mentoring, training for team members and help solve issues from cross-functional teams. Review draft and final production deliverables for project to ensure quality and consistency. Skills and Qualifications: Bachelor’s/Master’s degree in Statistics, Mathematics, Computer Science, Electrical Engineering, Biotechnology or related scientific disciplines. Minimum of 4+ years of clinical programming experience, along with 1+ year of project management and 1+ year of people management experience. Proven knowledge and training in high level computing languages such as. SAS, C/C++, Java, R, Python, MATLAB and SQL. Database programming experience is a plus. Proficient in decoding programming logic and assembling programming code based on logic provided and be able to explain to team members. Proficient in applying concepts in Artificial Intelligence and Machine Learning in the real world. In-depth knowledge of ICH, Good Clinical Practices, Clinical research, Clini

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem including homebuyers and sellers, lenders, title and escrow agents, and real estate agents onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. What You'll Work On Qualia is looking for an experienced Senior Product Marketing Manager to help lead go-to-market strategy across our product portfolio. As a key member of the Product Marketing team, this individual will manage go-to-market initiatives, lead product and feature launches and integrated campaigns, develop messaging and positioning, support sales enablement, and produce content such as product collateral, videos, and customer case studies. This highly collaborative role partners closely with cross-functional teams, including but not limited to Product, Sales, Marketing, and Customer Success. Responsibilities Create and execute comprehensive go-to-market strategies for new product launches, feature releases, and integrated marketing campaigns Produce compelling value propositions and messaging that differentiate our products in the market and resonate with target audiences Develop high-quality content, including product decks, videos, customer case studies, webinars, and more, that highlight the benefits and differentiators of our products Partner with sales teams to develop effective tools, training, and content that empower them to communicate product value to prospects and customers. Create and deliver presentations, sales collateral, and case studies that show customer success Gather customer feedback to iterate on product messaging and positioning. Work closely with Custom