Claims Advocate Jobs

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Data Reports to: CX Analytics and Performance Director Apprenticeship: Data Analyst Level 4 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Customer Service department in turning core operational data into clear, actionable insight — covering everything from divisional headcount and budgets through to CS performance metrics, carrier claims and returns — helping the business understand performance and identify where the customer experience can be improved. Key Responsibilities Support core CS operational performance reporting across the department, including divisional headcount, budgets and key performance metrics such as CSAT and APH. Collect, clean and validate data from multiple internal and external sources across CX/CS operations, including carrier claims, returns (e.g. ZigZag), post-dispatch communications and customer contact systems. Build and maintain dashboards and reports (e.g. Power BI) tracking department-wide CS metrics, from workforce and budget data to claims and returns performance. Write and run SQL queries to extract and manipulate data from relational databases in support of departmental reporting. Identify trends and patterns across headcount, budget, claims, returns and delivery data, flagging root causes and opportunities for improvement. Support CS leadership and wider teams with ad hoc analysis to inform decision-making, resourcing

Opportunity Overview: We are seeking a Senior Actuarial Analyst to join our Actuarial team. In this role, you will own the models and core reporting that quantify customer outcomes, impact, and cost savings for Cohere’s prior authorization programs, and present what is driving those results to internal leadership and external customers. You’ll partner closely with clinical, customer success, and data teams to keep the numbers accurate and consistent, making this an opportunity to shape how Cohere measures and communicates the value it delivers. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Own and maintain client-facing reporting that measures cost savings, outcomes, and performance of prior authorization programs across specialty areas (MSK, cardiology, diagnostic imaging, therapy, sleep, and others). Build, maintain, and QC the actuarial models and methodology behind that reporting, and keep them ready to scale to new clients and lines of business. Analyze and interpret authorization and claims data to identify trends, key drivers, and opportunities to improve customer value, and quantify the dollar and utilization effect of each. Design and run impact evaluations and post-implementation assessments: define intervention and comparison cohorts, baselines and benchmarks, units of measurement, and methods (pre and post, difference-in-differences, quasi-experimental), including sensitivity analyses that isolate true Cohere impact and validate savings. Reconcile authorization-based impact against realized claims, and investigate and explain month-over-month and quarter-over-quarter changes. Prepare and present clear, executive-level insights and results to external customers and internal leadership, articulating assumptions, drivers, and implications. Partner closely with customer success, clinical, and actuarial teams to align metrics, assumptio

Opportunity Overview: We are looking for a detail-oriented Senior Actuarial Support Analyst to join our Actuarial team. In this role, you will be responsible for evaluating cost-saving initiatives that enhance the efficiency and effectiveness of the prior authorization process. The ideal candidate will have extensive experience in healthcare analytics, financial modeling, and prior authorization, along with a strong strategic mindset and data-driven problem-solving skills. The work will be fast-paced and project-based, with evolving needs - requiring curiosity, flexibility, and grace under pressure. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. You will be part of the Actuarial team and develop & maintain cost savings models. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Design and maintain complex financial models to track and analyze cost-saving initiatives, providing regular updates and insights to senior leadership and stakeholders. Perform advanced data analysis to assess prior authorization & claims trends, decision patterns, and cost drivers. Lead the design and development of financial models to quantify the impact of proposed cost-saving initiatives and forecast cost reduction outcomes for business cases. Use statistical and data visualization tools to identify trends, patterns, and anomalies in claims data that may indicate areas for improvement on savings. Prepare detailed and executive-level reports and presentations that summarize cost-saving achievements, project performance, and future cost-saving potential. Act as a trusted advisor to leadership and key internal & external stakeholders, providing strategic insights, recommendations, and guidance on cost-saving strategies. Work closely with clinic

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This role owns Baseten's relationships and market intelligence across hyperscalers and strategic neoclouds, including NVIDIA cloud partners. This is a technical and commercial role in equal measure: you'll evaluate capacity from the GPU to the data center, negotiate cost and terms with suppliers, and stay close enough to the market to develop and defend a real point of view on where it's heading. Given current market conditions, Baseten needs a much stronger pulse on this part of the market so we can track pricing, stay close to the right relationships, and move fast the moment more capacity is needed. This is a senior, experienced hire who will also help pair with and develop 1-2 junior to mid-level teammates covering the same space. WHAT YOU'LL DO Build and maintain deep relationships across hyperscalers and strategic neoclouds (including NVIDIA cloud partners), working each organization from top to bottom rather than a single point of contact Maintain a consistent, "top of mind" presence with key accounts so Baseten is positioned to move quickly when capacity needs arise Evaluate capacity from the GPU to the data center — hardware generation, rack and node configuration, interconnect, power density, and cooling — so you know what a configuration will actually deliver, not just what the spec sheet claims Live in compute pricing daily: track rates by GPU generation, region, and contract term to keep Baseten inf

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for an experienced backend software engineer to join our Road Safety & Telematics team. At Lyft, Telematics data is used to make Lyft safer by reducing the frequency and severity of accidents, which in turn also makes Lyft more affordable for riders and a better way to earn a living for drivers. The Telematics team acts as a platform team that processes petabytes of mobile sensor data — millisecond-level IMU, gyroscope, and GPS signals — through a series of DAG-based transformations and ML model inferences to detect harsh driving events and convert them into normalized risk features that other Lyft services consume. Our technology stack runs on AWS, Kubernetes, Spark, and Apache Airflow. In this role, you'll work closely with data scientists, actuarial teams, other backend and data engineers, and product management — partnering across geos to build risk-aware products that rank and reward safe drivers, help off-board unsafe ones, notify drivers in real time, and give claims agents the tools to understand exactly what happened in a ride. You'll also be a key technical partner to our insurance team as they optimize coverage costs and provider relationships. If you are a seasoned engineer with a passion for innovation, high-volume data pipelines, microservices, working in cross-disciplinary environments and possess the skills to ensure the ongoing maintenance and improvement of services, you will thrive on our team! You can read about some of the products that Telematics powers in this blog post: https://www.lyft.com/blog/posts/lyfts-impact-on-road-safety Responsibilities: Be a champion of the team's safety and affordability mission, serving as a reliable source of risk insights for teams across Lyft — from driver ranking and safety rewards to accident claims resolution and insurance

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary The Planner will be responsible for developing, maintaining, and controlling integrated project schedules in line with approved planning methodologies. The role involves critical path analysis, progress monitoring, variance and delay analysis, and preparation of insightful planning reports to support management decision-making. The Planner will closely coordinate with project teams, contractors, and stakeholders to ensure schedule integrity, identify risks, and propose recovery strategies to achieve project milestones. Roles and Responsibilities 1. Develop and maintain project schedules based on defined planning methodology, including schedule basis, assumptions, exclusions, and coding structures. 2. Establish and manage schedule baselines in alignment with contract requirements and project controls standards. 3. Perform Critical Path Method (CPM) analysis and continuously monitor critical and near-critical activities. 4. Conduct delay analysis, impact assessments, and evaluate schedule changes and claims. 5. Propose schedule crashing, fast-tracking, and recovery strategies to mitigate delays and support milestone achievement. 6. Perform schedule variance analysis against baseline and previous updates, identifying root causes and trends. 7. Prepare and present weekly and monthly planning reports highlighting progress, risks, critical path movement, productivity, and recovery recommendations. 8. Lead and facilitate schedule revie

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary The Planner will be responsible for developing, maintaining, and controlling integrated project schedules in line with approved planning methodologies. The role involves critical path analysis, progress monitoring, variance and delay analysis, and preparation of insightful planning reports to support management decision-making. The Planner will closely coordinate with project teams, contractors, and stakeholders to ensure schedule integrity, identify risks, and propose recovery strategies to achieve project milestones. Roles and Responsibilities 1. Develop and maintain project schedules based on defined planning methodology, including schedule basis, assumptions, exclusions, and coding structures. 2. Establish and manage schedule baselines in alignment with contract requirements and project controls standards. 3. Perform Critical Path Method (CPM) analysis and continuously monitor critical and near-critical activities. 4. Conduct delay analysis, impact assessments, and evaluate schedule changes and claims. 5. Propose schedule crashing, fast-tracking, and recovery strategies to mitigate delays and support milestone achievement. 6. Perform schedule variance analysis against baseline and previous updates, identifying root causes and trends. 7. Prepare and present weekly and monthly planning reports highlighting progress, risks, criti

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet. Key focus areas: GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across our neocloud and bare metal environments. We contract for a fixed amount of compute capacity. GPUs drift from healthy to unhealthy over time, and this role minimizes that downtime to keep the maximum number of GPUs healthy at any given moment. This is an operator role, not people management. You'll drive execution through clear processes, metrics, reporting, vendor coordination, and cross-functional alignment.. RESPONSIBILITIES Core Responsibilities: Drive suppliers to keep the maximum amount of the GPU fleet online and healthy. Maintain a live reconciliation of contracted vs. provisioned vs. healthy vs. utilized capacity, broken out by supplier and by cluster maximizing the number of healthy GPUs. Supplier-attributed fleet health accountability: own replacement SLAs, mean time to repair (MTTR), and RMA cycle times for every in-scope supplier. SLA monitoring, credit claims, and remedy enforcement: track SLA performance against contract terms, file and pursue credit claims, and drive remediation plans when suppliers fall short. Drive internal communications where suppliers need to perform maintenance to ensure all Baseten stakeholders are aware of activities that impact availability. Scope and

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a hands-on Operations Manager to own the operational and analytical supply side of our GPU fleet. Key focus areas: GPU fleet lifecycle, health, observability, utilization monitoring, and remediation across our neocloud and bare metal environments. We contract for a fixed amount of compute capacity. GPUs drift from healthy to unhealthy over time, and this role minimizes that downtime to keep the maximum number of GPUs healthy at any given moment. This is an operator role, not people management. You'll drive execution through clear processes, metrics, reporting, vendor coordination, and cross-functional alignment. RESPONSIBILITIES Drive suppliers to keep the maximum amount of the GPU fleet online and healthy. Maintain a live reconciliation of contracted vs. provisioned vs. healthy vs. utilized capacity, broken out by supplier and by cluster maximizing the number of healthy GPUs. Supplier-attributed fleet health accountability: own replacement SLAs, mean time to repair (MTTR), and RMA cycle times for every in-scope supplier. SLA monitoring, credit claims, and remedy enforcement: track SLA performance against contract terms, file and pursue credit claims, and drive remediation plans when suppliers fall short. Drive internal communications where suppliers need to perform maintenance to ensure all Baseten stakeholders are aware of activities that impact availability. Scope and Approach Flexibility: t

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. Essential Functions: Legal Support for Commercial Matters: Represent nCino in drafting, negotiating, and interpreting commercial contracts, including master agreements for subscription services, amendments to customer contracts, professional services statements of work and change orders, data protection agreements, and nondisclosure agreements Work with other legal team members and sales, accounting, and sales operations teams on deal structures and terms Work with lead commercial attorney on a variety of projects including playbook drafting, process improvements, and template updates Work with subject matter experts for topics such as security, data privacy, AI, intellectual property, and product teams as needed for contract negotiation Explain nCino’s legal position to internal teams and in customer calls and emails Support the resolution of commercial contract disputes, including analyzing contractual rights and obligations and drafting correspondence in response to customer claims Other Legal Support as Needed: Draft, review, and negotiate other contracts, including vendor contracts and partnership agreements Ensure contracts are in line with company policies and comply with applicable laws and regulations Support internal team and corporate projects and work groups, providing the legal point of view to advance priorities Identify potential legal risks in partnership with the team and recommend appropriate strategies to mitigate them Qualifications: Juris Doctor (J.D.) degree from an ABA accredited law school and be a member in good standing 2+ years of relevant experience in a law firm and/or in-house legal department, with a firm understanding of contract law Excellent analytical, problem-solving, and decision-making skills Adaptability to

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We are seeking a skilled AI Humanities Specialist to enhance SpaceXSI's models by providing high-quality data annotations and inputs tailored to humanities contexts. In this role, you will leverage your expertise in fields such as linguistics, history, classical studies, literature, poetry, philosophy, ethics, visual arts, and performing arts to support the training of Grok. You will evaluate model outputs and create training data so Grok reasons accurately, weighs evidence carefully, and communicates uncertainty honestly. This work is grounded in scholarly judgment, not creative writing. RESPONSIBILITIES: Evaluate model outputs in your field for factual accuracy, logical coherence, fallacious reasoning, and hidden assumptions. Flag confident-sounding errors, anachronism, misused sources, ideological slant, and claims that outrun the evidence. Create exemplary responses and datasets that show intellectual honesty, careful source evaluation, and a clear distinction between primary evidence, secondary interpretation, and speculation. Steel-man opposing views before criticizing them, and mark what is settled, contested, or unknown. Ground annotations and reference a

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

Role Summary We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks. The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up. Key Responsibilities Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV. Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees. Support employee onboarding and offboarding , including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal. Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications. Maintain IT hardware and asset inventory , coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date. Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation. Provide basic network and office IT support , including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required. Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base art

About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, and products. We are technical in what we build but operational in how we do our work, and we partner deeply with Product, Security, Legal, Privacy, GTM, and Field Security to help OpenAI move quickly while maintaining trust with customers, auditors, regulators, and the public. About the Role We are looking for an experienced Product Lifecycle Assurance IC to help scale OpenAI’s GRC function across our product stack to ensure products address customer and regulatory compliance requirements at launch and regressions are detected promptly and corrected. You will partner closely with Product, Security, Legal, and Privacy teams to make sure OpenAI can move quickly while maintaining our security, privacy and compliance claims and giving customers, auditors, and regulators assurance about how OpenAI handles user data. You are responsible for product assurance end-to-end from inception to post-launch (continuous) monitoring. You leverage existing workflows, reviews, and data and enhance, augment and build the components needed to create an end-to-end product assurance program. This role is not about supporting SOC or ISO audits; it's a highly cross-functional and deeply technical operations role to ensure that OAI products meet the compliance bar at launch, regressions are prevented and detected, and our compliance state can be evidenced. This role also helps ensure that our product launch governance program operates effectively across key safety, privacy, legal and security stakeholders and lessons-learned from incidents and regressions are used to improve the program. You or in partnership with engineering teams, build key controls in our infrastructure stack, developer workflows and launch tooling to provide developers with guardrails, perform CI/CD confor

Perplexity is AI for people who expect more. More accuracy. More agency. More signal, less noise. Our answer engine handles hundreds of millions of queries every month for people whose questions spark change and whose decisions bend the world toward progress. Our legal team works side by side with product and business teams. We help the company move quickly, make sound risk decisions, and build legal requirements into products and operations from the start. About the Opportunity We are looking for a practical, versatile attorney to join our Product, Privacy and Regulatory Legal team. You will have a clear center of gravity in consumer protection and a flexible mandate across product counseling, privacy, regulatory matters, marketing, subscriptions, and international expansion. This is not a narrow subject matter role. You might advise on a new consumer product flow one day, assess an advertising or subscription practice the next, and help respond to a regulator or customer escalation after that. You will work directly with Product, Engineering, Growth, Marketing, Support, Security, GRC, Policy, and Communications. The right person can identify the legal issue quickly, learn the product deeply, and give the business a practical path forward. You will own matters independently and help turn recurring questions into clear guidance and durable systems. This role Reports to the Senior Director, Product, Privacy and Regulatory Legal. What You Will Do Serve as a primary legal partner for consumer products and features from early design through launch and post-launch review Advise on consumer protection issues, including unfair and deceptive practices, disclosures, pricing, subscriptions, renewals, refunds, promotions, advertising claims, dark patterns, and customer support practices Review marketing, growth, and advertising initiatives, including adtech and martech integrations, audience practices, email and messaging campaigns, and product claims Counsel product and engin