Client Advocate Jobs

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are seeking a dynamic and results-driven VIP Relationship Manager to join our rapidly growing Emerging Markets team. In this role, you will be the primary point of contact for our high-net-worth individual (HNWI) and institutional clients across three key markets: Africa, Switzerland, and Pakistan. You will be responsible for onboarding, nurturing, and retaining VIP clients while driving volume growth and deepening product adoption across our exchange ecosystem. This role requires a unique ability to navigate diverse regulatory environments and cultural dynamics across Sub-Saharan and North African markets, the Swiss financial hub, and Pakistan's fast-growing digital asset landscape. What You’ll Be Doing Client Relationship Management Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Key Responsibilities Customer-First Quality Validation Think and test like a real customer – validating how the product behaves in practical usage scenarios, not just whether it meets spec. Simulate real-world usage across different environments, clients, and edge cases to ensure the system meets expectations in performance, reliability, and ease of use. Identify and flag friction points in product workflows, even if they technically work, to advocate for an improved user experience. System-Level QA Ownership Perform full system validation from initial setup, configuration, and protocol testing to firmware upgrade and long-term usage simulation. Own both manual and semi-automated testing processes with a strong focus on integration, data consistency, and robustness across releases. Validate UI/UX flow intuitiveness and ensure management features align with enterprise users' expectations. QA Lab Setup, Maintenance & Continuous Improvement Plan, build, and maintain a dedicated QA lab environment tailored for NAS system testing—including test racks, network configurations (1G/10G), multiple client OS setups, UPS and power fault simulations, and various drive types. Set up and manage test inventory including hardware units (e.g., UNAS Pro variants), disks (HDD/SSD), cables, and switches to simulate real-world deployment scenarios

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. The role We are seeking a high-caliber Product Implementation Engineer with a deep understanding of the Cybersecurity landscape. In this role, you will be the technical architect behind our customers' success, ensuring that global organizations can seamlessly deploy and optimize Hexnode’s security solutions. You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution. Note: This role operates in a global environment and requires the flexibility to work in shifts to support our international clientele. Responsibilities Strategic Solution Design: Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures. Consultative Implementation: Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies. Technical Advisory: Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle. Cross-Functional Collaboration: Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap. Complex Troubleshooting: Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client. Deployment Excellence: Guarantee precise configuration and flawless execution of Hexn

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Team The fitness and wellness industry is built on consistency and transformation, but it’s challenged by high churn due to seasonality and the ebb and flow of human motivation. We are building the "Motivation Engine" for this industry. Our goal is to help businesses seamlessly attract new clients, convert them through high-value trials, and turn them into lifelong advocates. We are looking for a Lead Product Manager to lead the charge in evolving our current point solutions - messaging automation, AI chatbots, and sales pipeline tools - into a single, unified, world-class CRM. The Role and Responsibilities This is a position designed for a PM who loves the craft of product management. You will be responsible for both the high-level strategy of our growth ecosystem and the hands-on execution of our next-generation CRM. Product Execution (Player): Directly lead a dedicated squad to envision, build, and launch a unified CRM. You’ll take three separate solutions and weave them into a seamless experience that drives client retention. GTM Collaboration: Partner closely with Go-To-Market teams to pac

Senior Designer, Visual Interaction Design In a nutshell: We’re looking for a Senior Visual Interaction Designer to join our Cambridge Studio who is passionate about crafting elegant, thoughtful user experiences, and who brings strong visual design craft to the interactions people have with complex design systems, software, services, and each other. Senior Visual Interaction Designers at IDEO shape how experiences look, feel, and behave. In this role, you’ll translate human-centered insights into clear, compelling interactions and interfaces that are functional, expressive, and meaningful. You’ll balance visual excellence with usability, and bring a distinct visual voice to each design challenge while learning and growing alongside a multidisciplinary team. This is a phenomenal opportunity for designers who are highly self-guided, eager to take on complexity, and motivated to continually sharpen their craft. Once here you will: Contribute to a diverse portfolio of projects spanning data, experience, interaction, digital product, and service design across a range of industries Work across all phases of a project, from research synthesis and concepting through prototyping, refinement, and production-ready execution Translate human-centered insights into interaction models, visual systems, and polished digital interfaces Create “looks-like / works-like” prototypes to explore ideas, test assumptions, and communicate concepts to teammates and client stakeholders Collaborate closely with designers from different backgrounds—including design research, business design, industrial design, and communication design—to develop cohesive, holistic experiences Design across a wide variety of mediums and contexts, such as mobile apps, AI experiences, websites, digital/physical systems, room-scale displays, AR/VR, or voice interfaces, always guided by user needs and context Advocate for high-quality visual and interaction design, contributing to a culture of strong craft, curiosity,

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we are hiring: WPP’s investment in AI and technology has enabled us to integrate these capabilities into the entire marketing operating process. This ecosystem, known as WPP Open , combines WPP's AI-powered solutions and services with a unified Operating System. We are recruiting Growth Consultants to work closely with our Senior Directors and sales teams. You will collaborate to understand client businesses, identify their growth drivers and barriers, and advocate for WPP’s modern marketing approach. Your contributions will be essential in designing and delivering compelling solution showcases and tailored proposals that demonstrate how WPP Open’s AI-powered capabilities accelerate client growth and deliver measurable value. This position offers a significant opportunity to contribute to the modernization of client marketing through AI, building on your experience and gaining valuable exposure across diverse disciplines including Media, Creative, Production, and Experience. Drawing on this expertise and unique vantage point, you will translate client

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is the Role We are seeking an exceptional and highly experienced Consulting Architect to join our Global Capability Center. This senior role is critical to the success of our global customers, focusing on the strategic design and hands-on implementation of the Elastic Stack with focus on Search AI. You will serve as a trusted technical architect and consultant, working with complex enterprise environments to translate business challenges into robust, scalable, and value-driven Elastic solutions. The role requires a blend of deep technical expertise, senior-level consulting acumen, and the ability to work effectively across time zones, with both remote support and required on-site client engagement. What You Will Be Doing As a member of our professional services team you will deliver Elastic solutions and Elastic stack expertise to drive customer business value from our products. Work with clients to facilitate strategy, roadmap, design, and sizing in workshops. You will apply your soft skills to advocate for your customers, build relationships and exhibit strong communications skills. Comfortability working remotely or on-site in a highly distributed team. Your activities will include end-to-end delivery of ground-breaking Elastic projects to our customers, as well as development of proof-of-concepts that highlight the value of the Ela

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Customer Success Representative to join our team. As a Customer Success Representative , you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions. We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans. This position will work closely with the product, implementation, support, and sales department. Key Responsibilities: Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively. Drive customer engagement by providing training and ongoing support. Develop and execute success plans to ensure customers achieve their desired outcomes. Proactively identify risks and collaborate with internal teams to resolve issues. Monitor key customer health metrics to drive retention and growth. Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions. Maintain accurate records in HubSpot and ensure seamless communication across departments. Set follow-up meetings to check customers' satisfaction and needs. Qualifications Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial. Strong communication, problem-solving, and relationship-building skills. Ability to analyze customer data and translate insights into actionable strategi

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: Bloomreach is seeking a Senior Customer Success Manager to be our customers' advocate and the key to a successful client partnership. Our Customer Success teams are focused on adoption, retention and customer satisfaction, and on identifying new opportunities to expand our relationships. You will run a portfolio of accounts of varying size, tier and industry. This is a technically fluent Customer Success role. You will not be writing integration code or building data pipelines — our Technical and Business Consultants do that. The role is also changing quickly, our product, our AI capabilities and our customers' expectations all move fast, and the job looks different each quarter. We want someone who treats that as the interesting part. What you'll do: Be the trusted advisor. Build lo

ABOUT ORCHESTRA Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen , Civitas Public Affairs Group , Derris , Glen Echo Group , Inkhouse , M18 , Message Lab , Onward and Small Girls PR . It also launched Brightmode , a talent acquisition firm for communications professionals, and Versus Media Group , a strategy-first political media team. Learn more at www.orchestraco.com . People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow. ABOUT THE IMPACT TEAM We help clients achieve impact across some of the most high-profile issues of our time, whether it’s partnering with major philanthropies, national and local advocacy organizations, corporations and nonprofits. From local to global campaigns, we help our clients advocate successfully across a broad range of social impact causes. We approach every engagement with the goal of “winning the day” for our clients, bringing cross-platform solutions to advance our clients’ goals. Whether it’s executing powerful media relations strategies, launching digital thought leadership programs or developing creative campaigns to advance a sp

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! *This role is based out of our Copenhagen HQ office and requires fluent French, with strong English skills* As an Account Manager for the French Mid-Market, you’ll join our team at the heart of the action, right on our home turf in Copenhagen. You'll be literally at the centre of where the fun happens, with a unique opportunity to drive change and see the direct impact of your work on our business growth.You will join our French Mid-Market team, working closely with both Account Executives and Account Managers. In this role, you will own customer retention and expansion. You will act as a Trusted Advisor, developing long-term relationships and strategic success plans that ensure customers derive maximum value from Trustpilot’s products. Your expertise will be key to driving retention, minimizing churn, and maximizing growth within this critical home market. What you'll be doing: Take ownership of a customer portfolio for the French market, acting as the primary point of contact. Analyze market trends and customer behavior within France to identify opportunities for improvement and growth. Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal. Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the French market. Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them. Increase renewal rates and reduce churn. Identify and successfully pursue upsell opportunities and new revenue streams. Act as a trusted advisor, advocating client needs to internal support, product, en

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Client Success Team: The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm. About the Role: We are seeking a dynamic and experienced Client Success Lead (CSM) to join our team. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth. What You’ll Do: Deliver a proactive client management strategy to encourage growth & retention with our merchant partners Identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them Provide prompt and effective support to address client needs and inquiries. Conduct regular performance reviews and gather client feedback Collaborate with internal teams to resolve client issues and requests promptly. Stay abreast of industry trends and market developments to anticipate client needs. Collaborate cross-functionally to execute strategies to support clients. Ensure alignment between client goals and internal priorities and deliverables. Demonstrate resourcefulness and flexibility in navigating changing envi

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Team: The Account Management team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. This team also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm. About the Role: Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills. This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications. What You'll Do: Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships You will oversee a large portfolio of key strategic accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV). You will lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelin

You will play a crucial role in acquiring new customers and cultivating passionate advocates. As a champion of the entire sales process, from inception to completion, your creative prospecting skills will be strategically employed to pursue fresh business opportunities. You'll tackle complex deals, and your insatiable curiosity will position you as a thought leader, consistently propelling you to the top of the performance charts. We welcome those who challenge conventional wisdom and refuse to settle for the ordinary! Join Asana's sales team and become a seasoned explorer and a strategic partner for potential clients. Your contribution will be instrumental in our company's growth, while you embark on your own journey of personal and professional development. If you're eager to make a significant impact and refine your sales expertise, we're excited to connect with you! This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve: Prospect, qualify, and close new business deals with small to large-sized organizations, leveraging your strategic insight to cultivate them into dedicated Asana partners Continually build pipeline of new business and strategic upsell opportunities Partner seamlessly with solutions engineering, marketing, and customer success teams, contributing to a dynamic ecosystem of excellence Own the full sales-cycle from prospect to close About you: 2+ years of B2B sales experience, demonstrating a proven track record of acquiring new corporate accounts A passion for understanding unique business needs and tailoring effective Asana solutions Exceptional communication and presentation ski

Product Designers at Vise are obsessed with building a world-class user experience to save financial advisors time, grow their business, and help their clients understand their investment portfolios. They identify and advocate for solving critical customer problems, discover strategy-driving insights, and build advisor empathy across the company. Now that we’ve launched the second iteration of our platform, we’re ready to innovate from a design perspective and bring the next generation of our experience to life. Autonomy is everything. At Vise, you’ll be empowered to apply your design instincts to the most critical parts of our user journey as well as express your point of view without bureaucracy or red tape. Through close partnership with product, engineering, and sales, you’ll be responsible for taking new product enhancements and features from ideation to execution. You’ll also play a pivotal role in driving the continued evolution of our design culture. This role is onsite in NYC, in our SoHo office. What you will own: Your design process; end to end. Cross-functional outcomes with engineering, product, and business teams to understand problems, define goals and research requirements, map out user journeys, as well as prototype and launch new features and functionality Design strategy, continuously advocating for user needs and contributing to the evolution of our design system User research and testing from concept to usability Maintaining the standard for Design @ Vise, from culture, to process, to quality Design deliverables on the horizon: Explore new ways to educate our users on Vise’s investment philosophy as well as the decisions our investment engine makes on behalf of clients PLG initiatives to drive scale and expansion Improvements within existing core user flows to provide advisors with a best-in-class experience Improve and scale existing suite of AI products Iterate on Vise’s visual style and contribute new patterns an