Commercial Solutions Program Manager Jobs

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Working at Pie Insurance as an Underwriting Associate requires adapting your skills and experience to a cutting edge, data-driven approach to risk management. Our data-centric approach to underwriting is unparalleled, and we are disrupting the small business insurance market, one customer at a time. Our Underwriting Associates are on the front lines, interacting with our Underwriters and Partners all day, every day. The Underwriting Associate is responsible for reviewing and analyzing new business submissions, including revisions to existing quotes and binding policies being purchased. This role plays a part in building the Underwriting team’s robust portfolio by analyzing risk to confirm it is within our underwriting appetite and the scope of authority. How You’ll Do It Daily transactional work within specified authority level: Handling tasks & assignments within scope for a UA, including quote revisions, bind reviews, and submission updates. Make requested changes to submissions & quotes based on partner inquiries & Level of Authority required for the task. Processing bind reviews competently and completely, addressing red flags or moving for UW review before releasing payment request. Review and process post-issuance requests/endorsements from partners and internal teams. Work across internal teams to support quote revisions, ad hoc projects and other needs of the business to work collaboratively across Underwriting and UA teams, including team leads, to support quote revisions, ad hoc projects, and other operational needs. S

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Reporting directly to our Manager of Quality & Training, the Quality & Training Analyst is responsible for ensuring consistent application of Pie's policies, procedures, and guidelines across multiple operational departments. This role supports and executes quality audit programs, contributes to training content development and delivery, and helps maintain the documentation and governance infrastructure that keeps our teams accurate, compliant, and improving over time. How You’ll Do It Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews. Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities. Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve. Assists in the facilitation and presentation of trainings across various departments. Coordinates and participates in quality meetings, consistency checks, and calibration sessions. Supports LOA framework documentation across assigned departments, including mapping authority levels and coordinating updates with operational stakeholders. Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and com

Ice Miller is seeking a mid-level Commercial Litigation Associate to join our Litigation Practice Group, preferably in our Columbus office. If you're looking to be part of a team who cares about your career and where your work makes a meaningful impact on clients, the practice, and your colleagues, we’d love to hear from you. Ideal candidates will have three (3) to five (5) years of experience, a strong interest in leading cases, managing teams, and contributing to strategic case development and execution. In this position, you will: Handle all aspects of complex litigation, including case assessment, pleadings, discovery strategy, motion practice, depositions, trial and/or oral advocacy. Manage business disputes in federal and state courts and before arbitration panels, including coordinating experts, overseeing large case dockets, and leading fact investigations (interviews and records review). Draft and develop litigation strategies, pleadings, briefs, and motions, and engage in strategic depositions and witness preparation. Supervise and mentor junior associates and paralegals, supporting their professional development and training. Serve as a trusted advisor to clients, including general counsels, executives, boards, and other key stakeholders. Collaborate with partners on business development and client relationship management, including participating in pitches, contributing to presentations and proposals, and supporting ongoing client engagement, with a clear path for advancement and active encouragement to grow a practice. Requirements: J.D. from an accredited law school with strong academic credentials At least three (3) years of experience practicing law in a law firm Active law license in Ohio Strong written and oral communication skills Excellent analytical skills and business judgement Demonstrated ability to work effectively both independently and as part of a team Must have permanent authorization to work in the United States What We Off

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Vendor Management & Sourcing Specialist is the operational backbone of Pie’s Claims Vendor Management and Procurement function, owning end-to-end work across both sourcing/procurement execution and vendor relationship and performance management. In this senior individual contributor role, you will lead the full sourcing lifecycle by translating business needs into RFx processes, conducting market research, spend analysis, benchmarking, and competitive bid evaluations, and delivering data-backed vendor selection recommendations. You will also manage the Claims vendor portfolio by coordinating stewardship meetings, monitoring scorecard performance, handling day-to-day vendor communications, and driving issues through the escalation log from identification to resolution. This role operates within a lean team and requires independent judgment, strong follow-through, and proactive delivery of leadership-ready outputs with minimal oversight. How You’ll Do It Sourcing & Procurement Execution Lead end-to-end sourcing activities: needs intake, market research, RFx development and management, bid evaluation, and vendor selection recommendation packages. Conduct spend analysis and competitive benchmarking across the active vendor portfolio to identify cost optimization, consolidation, and renegotiation opportunities. Prepare comparison matrices, commercial term analyses, and leadership-ready recommendation summaries that enable vendor decisions based on data, not assumptions. Support contract negotiations by conducting pre-negotiation research: identi

Role Description: We are seeking a Senior Technical Implementation Engineer to join Commercial Cyber Operations. This person will lead hands-on technical work across varied customer environments. Compliance Leads will own NIST SP 800-171 interpretation and assessment readiness; this engineer will design, implement, and validate the systems that support those requirements. Responsibilities: The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Assess unfamiliar customer environments and lead technical implementation plans with the Compliance Lead. Configure and secure Microsoft 365, GCC High, Azure, Entra ID, Active Directory, Google Workspace, Google Cloud Identity, and hybrid environments. Design, migrate, and operate endpoint-management programs across multiple mobile device management and unified endpoint management platforms, including Jamf and Microsoft Intune. Implement identity, multifactor authentication, least privilege, endpoint security, logging, vulnerability management, patching, backup, and recovery controls. Configure and troubleshoot Windows, macOS, iOS, Android, networks, firewalls, VPNs, segmentation, DNS, and secure remote access. Work directly with customer IT teams, service providers, and vendors to resolve complex technical issues. Validate completed work and produce clear configuration records, diagrams, evidence, and runbooks. Guide other implementation engineers and turn repeatable work into standards, scripts, and automation. Minimum Experience and Qualifications: Senior-level experience designing, administering, securing, and troubleshooting varied business IT environments. Strong hands-on experience with both Microsoft and Google environments, including Microsoft 365, Entra ID, Active Directory, and Google Workspace. Broad mobile device management

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As an Inside Sales Rep, you’ll serve our direct customer channel by working with small business owners and giving them the support they need. The sales team is flexible and adaptable — we navigate challenges and problem-solve quickly in service of our mission. Pie is a highly collaborative team that communicates constantly. You’ll work across teams and with stakeholders, so strong communication and coordination skills are essential. You’ll be in regular contact with customers by phone and email to sell and build relationships. How You’ll Do It Build relationships and sales with Direct customers You will be calling inbound leads from our lead database, setting appointments, and maintaining our lead and prospect systems. You will take inbound calls (and some outbound) from warm leads, prospects who want to talk to us (no cold calling). Further qualify prospects through a series of questions to understand their business needs. Policy, sales and closing Partner with the underwriting team to ensure policy can be written. Present policy and close deal. The Right Stuff 1 year of Inside sales experience is required. 1 year of experience in high transactional environments is preferred. An active property & casualty license. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant v

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As a Senior Manager, Operations, you will play a central role in building a scalable, high-performing operations organization. Reporting to the Director of Customer Service & Operations, you will own the performance of our vendor partnerships and customer service operational model — driving accountability, efficiency, and continuous improvement across the function. This role is well-suited for an operator who sees a landscape of manual processes not as a limitation, but as a clear roadmap for impact. You will design and implement scalable systems and workflows — leveraging modern tools, including AI — while building the business cases that justify continued investment in operational excellence. If you are motivated by the challenge of building something that lasts and believe that finding a way forward is always possible, we want to hear from you. How You’ll Do It Vendor Relationships Lead all aspects of the operations vendor relationships — including weekly business reviews, quality calibration sessions, performance scorecards, and quarterly business reviews (QBRs) with senior vendor leadership. Serve as the incident owner for escalated vendor-originated service failures — including outages, quality breakdowns, and SLA misses — by triaging quickly, coordinating resolution across internal and external stakeholders, and ensuring a documented path to prevention. Maintain and evolve vendor performance scorecards; track SLAs, quality scores, AHT, and other KPIs continuously. Own vendor volume forecasting and headcount planning; ensure

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As the Team Lead, Billing & Collections, you own billing accuracy, cash application, and the non-pay lifecycle — notice of cancellation, rescission, reinstatement, and termination — so premium, coverage, and AR stay reconciled. You lead the billing operations team that invoices, applies cash, matches partner remittance, and processes cancels and reinstatements across installment billing, payroll-partner remittance, lockbox, and Stripe. You are accountable for SLA and quality outcomes on that work, not for post-handoff recovery. Past-due collection strategy, litigation, settlement, and collection-vendor performance sit with the Team Lead, Collections. You work hand-in-hand with that team so unpaid balances are handed off cleanly, on time, and with the documentation Collections needs. You’ll lead individual contributors alongside BPO and offshore partners, set the operating standard for how every dollar is billed and applied, and find upstream improvements that reduce Pie's exposure before a receivable ever reaches collections. You set and enforce service-level agreements across billing, cash, remittance, and the non-pay lifecycle, and you are accountable for the performance of your team, your vendors, and your BPO and offshore partners against defined KPIs. You partner with Accounting on month-end billing close, unapplied cash, and the documentation Finance needs to reconcile the books. You partner with Product, Engineering, and the Business Systems Analyst on Zuora and billing automation. This is a role for someone who wants to own a function

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Medical Only Claims Adjuster will play a vital role in delivering quality claim file management and an industry-leading customer claims experience. This will be completed by adhering to Pie’s Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers. How You’ll Do It Claims Technical Management: Independently handle all aspects of the workers’ compensation medical only claims from set-up to closure. Conduct timely 2-point contact investigation, with focus on continued medical management, potential for lost time benefits, and claim closure as facts of the case change. Mitigate claim exposure while achieving the best outcome. Determine timely and accurate compensability decisions within statutory requirements. Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices. Timely administration of statutory medical benefits throughout the life of the claim. Use Utilization Review where appropriate and pay medical bills within the allotted timeframes Comply with all applicable statutory guidelines, rules, and regulations. Proactively identify and timely escalate claims that meet indemnity claim conversion criteria Consistent and timely resolution of medical treatment to resolve and close claims Maintain a split inve

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Payroll Partner Service Advocate is a key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds. How You’ll Do It Provide responsive, timely, and relevant service to payroll partners: Handles email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service, Maintains SLA’s set by Payroll Partner Ops team in a consistent and efficient manner. Works as a team member to handle: Policy Issuance General questions Follow-Up Communication Respond within 24 hours or less to requests from payroll partners Cancellation requests from insureds and partners Renewal policy management Urgent payroll partner customer and partner escalations. Complex payroll partner customer and partner questions. Model the behaviors and strategies necessary to successfully interact with and resolve routine to advanced issues for payroll partners in all channels: Applies advanced level of Workers Comp training and knowledge to policy, billing and agency questions, concerns, and production. Build relationships with partners and internal teams to provide consistent, excellent communication with customers. Seek resolutions to issues while also anticipating ways in which to prevent future issues. Voices the payroll partner’s needs and advocates for the customer and their perspective. Lead ongoing training and on-boarding for personal and

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. At Pie, our “employees” are team members, and we call ourselves Pie-oneers. The Principal People Partner ensures the successful contribution of our Pie-oneers by driving people and organizational strategies that enable and empower our leaders to lead their teams to achieve their highest-impact goals and drive success across the business. As Pie’s People team evolves, we are seeking a highly strategic yet execution-focused Principal People Partners to serve as a trusted advisor to senior leaders, driving people and organizational strategies that enable our leaders and teams to achieve their highest-impact goals and drive business success. These highly collaborative roles partner with executive leadership to design and implement talent strategies, foster high-performing teams, and build a culture of performance, agility and integrative thinking. The Principal People Partner role reports directly to the Chief People Officer and works cross-functionally across the PTE team and senior managers (primarily Director+), including the CEO and Pie’s Senior Leadership Team (SLT). As a senior level individual contributor, the Principal People Partner brings considerable leadership influence and is responsible for aligning people strategy with business objectives, leading change management, and providing expert consultation on all aspects of the team member lifecycle. How You’ll Do It Strategic Business Partnership Lead senior management in translating business strategy into a talent strategy that embeds and reinforces our culture and d

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Manager, Premium Audit is responsible for driving measurable performance improvements across Pie's contact center and operations ecosystem. This individual contributor role owns the design, implementation, and continuous optimization of workforce management practices, technology platforms, and analytics infrastructure that enable our operations teams to deliver exceptional customer and agent experiences at scale. The role serves as a critical bridge between people, process, and technology — translating data into actionable insight and insight into operational outcomes. How You'll Do It Premium Audit Operations Management: Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards Translate business segment strategy into functional audit plans and guide day-to-day execution Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met Monitor audit completion rates, quality metrics, and customer satisfaction scores Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits) Partner with Analytics team to analyze audit results and identify trends impacting profitability Process Improvement and Strategy Implementation: Develop and execute operational initiatives to improve audit efficiency and customer experience Work with Senior Management to implement long-term audit strategies aligned with company objectives Collaborate with Product, Engineering, and

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Complex Claims Adjuster will play a critical role in delivering quality claim file management and an industry-leading customer claims experience, by providing hands-on adjudication of catastrophic and large loss claims. This will be completed by adhering to Pie’s Claims Best Practices, complying with regulatory and statutory requirements, and applying advanced knowledge and experience with complex negotiation strategies, structured settlements, Medicare Set-Aside requirements, and overall risk evaluation and mitigation. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers. Additionally, the Complex Claims Adjuster will collaborate with the Complex Claims Practices Consultant and Claims leadership to continually seek out ways in which to improve claims processes and protocols. How You’ll Do It Claims Technical Management: Independently handle all aspects of catastrophic and large loss workers’ compensation claims from set-up to closure. Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change. Determine timely and accurate compensability decisions within statutory requirements. Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices. Ability to present claims to senior management, internal and external

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The General Manager will lead the full store team at Fanatics' flagship NBA Store on Oxford Street, driving sales performance, maintaining first-class commercial and visual standards, and ensuring the store is always ready for product launches and key NBA calendar moments. Working closely with Retail Operations and Merchandising teams, this role integrates flagship trading with the broader NBA calendar, including season tip-off, playoffs, and international games. The General Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with Retail Operations, Merchandising, Stock, and Visual Merchandising functions to ensure seamless product launches, peak trading preparation, and alignment to the NBA calendar. • Maintain effective communication with head office functions and wider business stakeholders to ensure the flagship operation integrates with broader commercial priorities. People Leadership: • Lead, motivate, and

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As the Team Lead, Collections, you own the end-to-end process for past-due receivable collections — installment payments, short-rated policies, claim deductibles, audit surcharge fees, and additional premium from mid-term endorsements or end-of-policy audits. You are accountable for Pie's overall bad debt recovery rate and for driving collection, litigation, and settlement outcomes against internal targets. You lead a team of individual contributors alongside BPO and offshore partners, set the strategy for how every dollar of exposure gets pursued, and continuously find upstream improvements that reduce Pie's exposure before receivables ever reach collections. You set and enforce service-level agreements across the collection lifecycle and are accountable for the performance of your team, your vendors, and your BPO and offshore partners against defined KPIs. You partner with Accounting to establish and maintain allowance processes and month-end financial close recommendations and documentation. You are the decision-maker for collection referrals and vendor preference, and you make sure collection progress is visible and tracked across Pie's systems and vendor systems. This is a role for someone who wants to own a function, build it, and be measured on results. How You’ll Do It Own recovery outcomes across every policy in collections Own Pie's bad debt recovery rate. You're accountable for driving collection success against internal collection-rate and recovery targets, and for the outcomes of litigation and settlement. Set and enforce service-level agr