Consumer Service Operations Representative Jobs

About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. This team shapes the future of DoorDash Grocery. Join us in our global mission to empower and grow local economies! About the Role As we continue to scale our Grocery business, we’re looking to hire a Senior Associate onto our Grocery Strategy & Operations team! In this role, you’ll define go-to-market strategies, launch and manage growth and quality initiatives, and dive into data to identify opportunities that will inform our product strategy. Every initiative you work on will impact the grocery business by focusing on identifying new ways to attract, retain and engage consumers. One of our biggest growth areas is investing in new consumers starting with grocery and then other verticals outside restaurants! In this role, you will identify how we capture new consumers by building an end-to-end personalized experience to each user. You’ll analyze consumer behavior data, improve the onboarding journey and drive sustained growth to Grocery & New Verticals. This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user research, putting together product visions, and synthesizing complex analyses — all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. The scope of this role will continue to evolve as AI tools become more powerful and accessible, and we want someone who finds that trajectory exciting rather than unsettling. This role is based in New York, San Franc

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Communications Manager, Policy & Public Affairs to join our Communications team and lead the narratives that shape how the public, press, and policymakers understand crypto. This team sits at the center of Coinbase's highest-stakes regulatory and legislative moments, translating complex policy positions into clear, compelling stories that win public support. You'll own our policy communications strategy end to end, serving as the primary architect of narratives that connect crypto to financial freedom and consumer choice across the US political landscape. What you'll do: Own the communications strategy for high-stakes legislative and regulatory initiatives, ensuring Coinbase has a clear, consistent voice across every policy moment. Partner with legal and policy teams to translate complex litigation, regulatory filings, and policy positions into winning public narratives. Lead earned media execution by leveraging deep relationships with national political, financial, and technology journalists to drive proactive coverage and manage rapid-response cycles. Drive digital communications across X and other social platforms to speak directly to policymakers, thought leaders, and the crypto community. Shape advocacy communications that elevate consumer voices and demonstrate the real-world impact of pro-innovation policy to legislators and regulators. Buil

OVERVIEW: The Insights product is an offering for Guidepoint's institutional investment and corporate clients, now in its 9 th year, that offers teleconferences, surveys, in-person events, and AI-facilitated data and content. The teleconferences live in an online library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e. hedge fund analysts), sell-side equity research analysts, and industry professionals. This is a hybrid position based in our New York City office. What you'll do: Build and lead a high-caliber research team: Recruit, develop, and manage a group of analysts producing differentiated, investor-grade insights across the technology, media and telecom (TMT) space, with full ownership over research quality, agenda-setting, and output. Own the research strategy and content roadmap: Define what gets covered and why—shaping expert calls, thematic work, and proprietary content aligned with real-time public equity investor demand Drive business growth and AI-enabled innovation: Partner with commercial and product teams to launch new research offerings, leveraging AI to scale insight generation, enhance workflows, and create differentiated products for institutional investor clients. What you have: Bachelor’s degree or Master’s degree Minimum 10 years of sell-side or buy-side analyst experience Must follow bottoms-up, fundamental approach to investment research focusing on individual companies Has covered all parts of the global TMT sector (Enterprise Software, Hardware & Semis and Consumer Internet); candidates must be current on company/industry knowledge Ability to work in a fast-paced entrepreneurial environment Outgoing personality with the ability to speak with people at all professional levels Intellectual curiosity and desire

Role Overview: As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance. Key Responsibilities: Partnership & Supply Management Build, maintain, and expand strong working relationships with RTCs and top private operators in the region. Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards. Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives. Revenue & Performance Management Own and drive revenue targets, load factors, and seat fill rates for your region. Collaborate with central pricing and analytics teams to implement dynamic pricing strategies. Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues. Market & Competition Analysis Regularly benchmark fares, seat inventory, and operator quality against regional competitors. Provide actionable insights on price trends, route-level demand patterns, and consumer behavior. Recommend product/UX changes based on feedback from operators and market observations. Operational Excellence Monitor SLA adherence on seat confirmations, refunds, and cancellation handling. Collaborate with customer support and tech teams to address escalations and resolve partner issues. Run regular health checks and audits on partner performance and NPS metrics. What We're Looking For: - 4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships - Prior experience working with state transport corporations or regional aggregators is a strong plus - Strong commercial acumen with negotiation experience - Data-savvy: Comfortable working with dashboards, Excel, and BI tools to deriv

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As the Director of MENA Public Policy you will develop and implement an engagement strategy with key policymakers, stakeholders, and opinion leaders across MENA. The successful candidate will oversee critical issues including, but not limited to, gaming, child safety, artificial intelligence, privacy, and consumer protection. The ideal candidate is a strategic thinker, driven to develop and execute creative strategies that advance Roblox’s business and priorities within the region. This position is based in Dubai and reports directly to the Head of Public Policy, Europe and MENA. The Director of MENA Public Policy will play a critical part in shaping Roblox's future in the country by establishing and executing effective public policy strategies. This role is instrumental in ensuring compliance, addressing policy issues, and fostering strong relationships with external partners, ultimately contributing to a safer and more engaging environment for Roblox's global community of developers and creators. You Will Maintain and build relationships with regional policymakers and political figures Identify, monitor, and analyze policy issues affecting Roblox in MENA Develop and execute policy

InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact. Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide. Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond. At InMobi Advertising , you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company. The Difference You Will Make: We are in search of an Associate Legal Counsel for Japan.This role reports to the Associate General Counsel - Northeast Asia and serves as legal partner to many other teams outside Legal. Collaboration will be a key attribute as this role will work very closely with the other members of the legal team both in the region and globally. This role needs to be based in Japan. Any location in Japan is welcomed. Living in Tokyo or the greater Kanto area, with the ability to commute to the Tokyo office, is a plus. Candidates based elsewhere in Japan will need to travel to the Tokyo office roughly once or twice a month, as needed. A Typical Day: Act as an effective and trusted partner to the fast-paced and high-performing Airbnb team. Deliver clear, effective and practical legal advice to the various business functions. These include business development, public policy, marketing and communications. Legal advice includes regulatory matters, consumer protection, competition, marke

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. Controller Type: Full time Location: Remote Reports To: CEO Department: Finance & Accounting About Muddy Mat Muddy Mat is the market leading pet friendly home products brand, best known for our ultra absorbent chenille door mats designed to trap mud, water, and dirt from pet paws and shoes. We sell across our own website, Amazon, Walmart.com , TikTok Shop, Chewy, and other digital channels. With over 50,000 five star reviews and a proven track record as a 9 figure direct to consumer brand, Muddy Mat has built massive product market fit across multiple digital channels. We move fast, we build for the long term, and we are now building the financial infrastructure to match our scale. The Mission This is not a "manage clean books" role. We are in the middle of a meaningful financial infrastructure upgrade — transitioning from cash basis to accrual accounting, migrating from QuickBooks Online to NetSuite, and preparing for a formal audit with a national CPA firm (BDO). We need someone who has done this before, who does not flinch at a cleanup project, and who can own the process end to end. If you have inherited messy bo

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it? We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 2,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn more about our Product & Tech team! Deine Position We are looking for an AI-native designer working student to embed directly into our B2C mobile app team. You won't be doing side tasks; you'll be shaping our flagship consumer product, the Heartbeat app. You can onboard and ideate quickly on complex technical energy concepts, prototype fast, and you've already figured out how to use AI as a force multiplier in your design workflow. This role sits at the intersection of craft and impact. You'll own the full design loop — from shaping the problem, to shipping polished and production-ready app experiences. As a Product Designer you will Own end-to-end design for core app features — from discovery to delivery Leverage AI to enhance every step of the design process Elevate the product experience - you can take things from good to excellent Run effective user research — interviews, usability tests, and surveys Partner closely & proactively with PMs, engineers, and data scientists Synthesise complex data into simple, elegant product deci

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. Head of Retail Expansion Location: Remote (US-based preferred) with travel required Reports to: CEO Type: Full-Time, Senior Leadership About Muddy Mat Muddy Mat is the market-leading pet-friendly home products brand, best known for our ultra-absorbent chenille door mats designed to trap mud, water, and dirt from pet paws and shoes. We sell across multiple categories including anti-mud mats, outdoor mats, dog beds, washable rugs, and accessories. With over 50,000 five-star reviews and a 9 figure a year brand, Muddy Mat has proven massive product-market fit as a direct-to-consumer brand selling through our own website, Amazon, Walmart.com, TikTok Shop, Chewy, and other digital channels. Now we’re entering the next phase: taking Muddy Mat from a digital-first brand to a brand you can find on retail shelves worldwide. That’s where you come in. The Role The Head of Retail Expansion will own the strategy and execution of bringing Muddy Mat into physical retail and wholesale channels, both in the United States and internationally. This is not a store operations role. This is a senior business development and sales leadership position

About Us: Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come. ABOUT THE ROLE: We’re hiring a Staff Product Manager to own the core marketplace experience. We’re rethinking things from the ground up—you won’t be inheriting a roadmap, a backlog, or a set of conventions. You’ll be building the product from the ground up alongside the CPTO. This role requires someone who thinks in systems. A marketplace is not a single product—it’s an ecosystem. You’ll need to hold the consumer experience, the practitioner experience, the matching logic, the trust and safety layer, the business model, and the growth loops in your head simultaneously, and make smart tradeoffs between them every day. You will report directly to the CPTO and work alongside a small, senior engineering team. There are no layers between you and the work, and no layers between you and the decisions that shape the company. WHAT YOU’LL OWN: Product Strategy & Vision Define the product vision and strategy for the marketplace, grounded in deep user understanding, competitive analysis, and a clear-eyed view of the business model. Own the roadmap end-to-end. Decide what to build, what to kill, and what to sequence—with conviction, not consensus. Develop and maintain a strong point of view on where the wellness and longevity market is heading and how our product should evolve to lead, not follow. TRUE 0→1 product thinking: identify the fastest and cheapest ways to validate core assumptions before committing significant engineering investment. Marketplace Systems Thinking Design and optimize both sides of the marketplace: the cons

About Us: Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come. The Role We're hiring a Senior Product Designer to own and shape key product experiences at Future. This role will define how people interact with their health—designing the systems, workflows, and product interfaces that power the Future platform. This is a true ownership role. You'll partner closely with Product and Engineering to define the experience, not just execute it. Future sits at the intersection of AI, human expertise, and behavior change—creating a unique design challenge that blends consumer product craft with intelligent systems. Responsibilities Design core product experiences across onboarding, training, coaching, and long-term engagement Translate product strategy and user needs into user flows, wireframes, and high-fidelity designs Ensure a cohesive, intuitive, and motivating end-to-end user experience Design with a systems mindset across consumer experience, expert workflows, and AI systems Develop scalable design patterns and frameworks that support product growth Partner closely with Product Managers and Engineers from discovery through launch Contribute to product thinking and help define what we build—not just how it looks Ensure high-quality implementation through close collaboration with engineering Use product metrics, user feedback, and experimentation to iterate and improve Use AI tools to accelerate workflows and help shape AI-driven product experiences How You’ll Go About It Balance strategic thinking with fast, iterative execution Take ownership of problem spaces with autonomy and accountab

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities, and plan for what matters most. Our mission is to help those people find the inspiration to create a life they love. As a member of our Legal team, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. We're looking for an experienced, self-motivated, practical, and creative lawyer to join our small and nimble team. In this role, you'll support product and engineering teams across Pinterest's core consumer experience and/or ads ecosystem—serving as a subject matter expert and influential advisor to senior business and legal leadership alike. You'll drive strategy on cutting-edge legal issues in generative AI, privacy, IP, digital advertising, and beyond. We're al

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Software Engineer in Global Retail, you'll shape how customers discover, browse, and buy retail products - apparel, beauty, electronics, auto parts and more - across Wolt, DoorDash and Deliveroo. Retail is a large growth opportunity for the business, and our mission is to be the most trusted and magical way to shop the brands and local stores customers love. You'll play a key role in making that real - from product discovery through to shopping experience in the apps millions of people use every day. You’ll join an evolving area where we are replacing and improving parts of the existing consumer apps, building specific retail journeys within large-scale B2C applications. This means working in a complex environment where multiple teams own different parts of the same app, and where strong technical judgment is needed to create consistency, quality and speed across teams. What You’ll Do As a senior engineer in our group, you’ll work your magic in Go or Kotlin (and some Kotlin) helping shape how retail succeed with Wolt. You’ll have opportunities to: Design, build, and scale reliable systems that power retail experiences. Work across the full development lifecycle – from business logic and testing to cloud infrastructure and data streaming. Collabor

About Hark Hark is an artificial intelligence company building advanced, personalized intelligence. One that is proactive, multimodal, and capable of interacting with the world through speech, text, vision, and persistent memory. We're pairing that intelligence with next-generation hardware to create a universal interface between humans and machines. While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on what comes next: agentic systems that interact naturally with people and the real world. To get there, we're developing multimodal models and next-generation AI hardware together - designed from the ground up as a single, unified interface for a new era of intelligent systems. About the Role The Embedded Software team owns the software running on Hark’s next generation of AI hardware, and we are looking for an Embedded BSP Engineer to join the team. You will own critical pieces of the firmware across the stack that powers Hark's consumer products, from board bring-up, vendor code integrations, to custom peripheral drivers and integrations, FPGA-based system integrations, and system power and performance improvements. Responsibilities Develop and maintain embedded firmware in C/C++ targeting ARM-based SoCs and microcontrollers Own BSP development, board bring up, peripheral drivers (SPI, I2C, UART, I2S etc.), and system integration Working closely with vendors on system integration and validation Working with Hardware and Software team to ensure our hardware are built and functioning to the specifications Optimize power consumption and thermal performance for always-on, battery-powered operation Debug complex hardware-software interactions using logic analyzers, oscilloscopes, and JTAG Requirements 5+ years of professional firmware or embedded systems development Strong proficiency in C and/or C++ in resource-constrained environments Experience with ARM Cortex-M or Cortex-A processors Hands-on experience wi